1. Fire & Ice Hvac

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Fire & Ice Hvac

4.7 (15 reviews)
Closed • 8:00 am - 5:00 pm

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Steve is an asshole
Mario O.

If I could give this business 0 stars, I would. My wife and I recently moved into a rental home and the agent handling our move referred us to Steve Joyce to take care of the A/C as it was not performing up to par. My wife called to see when he would be able to come out and assess the unit but to fix it as well. He was rather rude and condescending towards my wife and told her he'd be over the next day late in the afternoon, he even made it a point to stress he was extremely busy. We brushed off his rudeness as we figured he may have been having a bad day, hey it happens. At around 1 p.m. The day he was to come I gave him a call to touch base on what time he was planning to come over so I could plan accordingly for childcare, as wife was starting her new job. However, I come to realize Steve was not having a bad day, he's just an asshole. He talked to me as if I was a child and started yelling at how he "came over an hour and a half ago" and that he kept calling my wife but she didn't answer. I tried to explain to him the situation, but he wasn't having any of it. Luckily for me, I had a relative who specializes in HVAC and fixed the problem. So, I didn't even meet Steve face to face but I know two things are for certain. 1) I would never conduct business with him based on the way he treated me, my wife, and I assume the rest of his customers. 2) had he come over and talked to me like he did on the phone, it wouldn't have ended well.

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2 months ago

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5 months ago

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3 years ago

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3 years ago

Steve is the best! I trust him and he always does an amazing job. He responds quickly and does amazing work.

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11 years ago

Helpful 2
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7 years ago

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3 years ago

Steve has helped us out twice in the past two summers. Both times he responded quickly and performed quality work at reasonable rates.

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8 years ago

Helpful 2
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4 years ago

Steve fixed a problem for us that others misdiagnosed. Very knowledgeable and easy to get along, honest and reasonable pricing.

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4 years ago

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11 years ago

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6 years ago

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11 years ago

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11 years ago

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10 years ago

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Review Highlights - Fire & Ice Hvac

“he advised he would probably be by my house by lunchtime.”

Mentioned in 2 reviews

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Alamo Austin Air Conditioning & Heating - Award Winning AC Service. We have been awarded the Carrier Presidents Award 4 times for our dedication to quality service.

Alamo Austin Air Conditioning & Heating

(252 reviews)

Our experience with Alamo Austin was fantastic. After our A/C went out suddenly we had another…read morecompany come out initially and told us that we needed a total replacement of the entire unit and quoted us $9,500. We contact Alamo Austin for a second opinion. Sonny came out on a Friday evening at 6:30 and stayed until 9:30! He was very professional, knowledgeable, and thorough and found that the insulation in our attic unit had come undone and was blocking the blower. The previous company lied to us and had not even opened the unit. Sonny glued the insulation back in and unclogged a clogged A/C drain line for a total of $450. Sonny stayed late to make sure that we didn't have to deal with another night without A/C. Our A/C has worked better than it has in years since. We HIGHLY recommend this company for their honesty and professionalism.

Overall Alamo was responsive, good service, and fixed the issue. They showed up within 15 minutes…read moreof when they said, which is hard to find these days. I basically knew what the issue was, (a bad capacitor), but they did their due diligence and checked both the indoor and outdoor unit anyway to make sure nothing else was going on. They were able to swap out the capacitor and were in and out of the visit in less than an hour. The only negative I'd cite is the price. Every business needs to make money which is great, but I found their pricing to be higher than most, so keep that in mind as you are looking at options. The capacitor I had changed was ~80$ part and they charged $500 to swap it, so essentially 400/hour for labor. I also had them quote me replacement for a $200 fan and they quoted $950, so you get the idea. If you are looking for someone competent who can do the job right I think Alamo is solid. If you are more cost conscious and don't mind shopping around you can get things done a lot more reasonably IMO.

Fire & Ice Hvac - hvac - Updated November 2026

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