I was very satisfied with my previous experience because the staff member, Santos, was friendly,…read morehelpful, and efficient. If possible, I would really appreciate having him return, as I do not want a different technician.

I had been using Woods Comfort Systems while under warranty and had never really been satisfied but…read moreout of habit I called them when my nest thermostat stopped working. The technician said the a/c unit wasn't getting power-I needed an electrician. So I called an electrician who said the unit is definitely getting power! The problem is your A/C! So I called another HVAC company and the problem wasnt power to the unit -in fact the problem was inside my A/C unit! The Woods Comfort technician totally misdiagnosed the problem! It was an easy fix! I will not be using Woods Comfort Systems ever again and am happy I found a new HVAC company.

BEWARE - this is worth the read…read more We had an unusual issue with our AC unit and Southern Temp Control was our first call "out." He talked about wiring, the thermostat brand (he doesn't like it) and finally decided after more than an hour that the electrical contact (outside) at the unit was corroded (it's only a few years old) and implored us to replace it. $400+ But since he clearly wasn't "certain", he also cut the line on our whole house fan, saying it "could" be the culprit and it wasn't really good for the unit to run it. Seemed sketchy but he was the expert and honestly, he's a bit scary. He promised that if this fix did not work he'd be right out to honor his commitment to us. 2 days later the issue was back, and he had his receptionist (daughter) return my call (I had supplied a code "low pressure lockout") to tell us there was a workaround-----hard reset of the compressor. I told her this was not good for the unit and while I didn't like that Rob Wolf could not come until the next afternoon, I accepted the appointment. 30 minutes later, she called back accusing me of hanging up on her (I certainly did not, I agreed to the time and said good bye.) Once again she insisted I use the workaround. She argued with me, and I finally told her I was not going to spend any more time arguing with her. I asked that Rob call me if he had more to say. The next morning I got an email from the receptionist letting us know because of my "abuse" Rob would not be coming on that day or ever. I insisted that having spent $400 already, he owed us a cure. He responded and told me he knew his daughter and I was clearly out of line because she said so. So, he's a hot head? Or maybe he knew he couldn't figure out the issue with our unit so he disavowed his promist to us? All I know is, we called Wood's Comfort System, and they were out the next morning. With a one shot solution. Oh, and they reconnected the wire Rob Wolf said he disconnected. It was actually severed; yep, he literally took snippers and just cut part of our unit's functionality right off. One issue with a one man show is if the boss is not righteous, you have nowhere to turn.

These guys are great, words alone can't not explain how good…read more these guys are. They came out for a full service call. My Carrier 3.5 ton system was cooling , but was making strange noise . They identified issues with my HVAC system that other companies did not identify. A few examples , my return air duct is under size, this is not allowing the proper air flow. The system runs and cools but it causing it to run longer and use more power. the drain in the attic did not have any slope, so water was not draining. They replaced the start capacitor with a USA made Quality , capacitor.

Phenomenal team!!! Super responsive with great pricing. They stand by their work and will work with…read moreyou to come up with a sensible plan to fix whatever issues may need attention.

I just found my go-to HVAC crew, AND I wasn't even calling about an HVAC system…read more Late on a Friday I discovered THE FIXER-upper I moved into has window units were basically welded into place. After striking out with other companies, I phoned Veteran Air. Lisa answered, listened, and looped in her service manager right away. Minutes later she called back: they could help, and we booked for Monday. Matthew, from Veteran Air, showed up this morning and was a total pro. He greeted my dogs like old friends, then tackled the monster unit without scratching the window frame or siding. Watching him wrestle that sealed-in relic out of the wall convinced me I never could've done it alone. The unbelievable thing? The bill was tiny. Way less than I expected for the time, tools, and muscle it took and such a good value. When I'm ready to add central AC, Veteran Air will be my first call. If they put this much care into a one-off rescue job, I can't wait to see how they handle a full install. Five stars, no hesitation.

Our upstairs AC stopped working the day after Christmas (with guests at our house). These guys came…read moreout on a Saturday afternoon and quickly diagnosed and fixed the problem. Communication was excellent, technician was courteous and professional, and work was completed quickly with no mess inside my house. They also mentioned a couple of other maintenance items that we need to consider down the road, but there was no hard sell. I highly recommend them - thanks to Robert B for coming out.

They were able to come out about 2 hours after calling. Issac was my technician and he was very…read moreprofessional and took the time to explain things to me. I have very little knowledge of HVAC systems and he kindly explained things in a way I could understand. I also appreciated that he was able to tell me the cost of each repair as he diagnosed the problem so that I wasn't surprised at the end.

Great service, again! AS ALWAYS!…read more Easily scheduled an appointment and Pete showed up when he said he would. He even gave me a phone call 40 minutes before to tell me he was on the way! He clearly explained the problem and gave me several reasonable options. Extremely professional service. I'm a huge fan of the service I get from Honest!!!

I had booked a technician to come in for an annual checkup. After some work, he decided to spend a…read moregood minute standing right in front of my window making my dogs bark like crazy while just staring at them. I told him to not intentionally annoy my dogs because I was working, which caused him to pack up his gear and leave without saying anything. He stated in his report that he didn't want to bother the homeowner for being busy working, so I was not informed of any recommended maintenance. At this point I had my gate unlocked and garage door open still for access to the attic. If I hadn't noticed that he had left, anyone could have walked in and stolen tools that I keep in the garage. I reached out to the office and the feel I got for them was that they didn't care at all. I got an "I'm sorry this was your experience" from a manager after chasing them down with emails and phone calls. The response was extremely lackluster other than "sorry you had a negative experience." I will not reward incompetence with my money.

My new go-to HVAC company. I loyally used a different company for many years until they started…read moreprice gouging. JBG was extremely professional and did a great job. Quick turnaround. On time. They replaced my evaporator unit for 800$ less than the other company. Will be using them for all my future HVAC needs.

They do not service my area but they were extraordinarily friendly, punctual, and professional in…read moretheir Communications.

Within 48 hours of noticing the house getting hot, Pablo and his team assessed the issue and…read morereplaced our unit. His team was efficient, respectful, and provided excellent service. The new AC works well, and Pablo was very knowledgeable about our outdated system and different solutions we had for replacement. They also gave us an extremely reasonable price. Highly recommend!

TAV Air came at the behest of our "property manager" to fix destroyed ventilation, which was wet…read moreand covered in mold. They did this work without proper mold remediation specialists, associated equipment (like tents, etc.) and they did not bring adequate drop cloths to cover our furniture, rugs or belongings, resulting in the depositing of mold and mold spores all over our fabric furniture and rugs, never mind throughout the air in our home. We will need to dispose of all of these expensive, impacted items, as we are currently suffering from allergic shock/ anaphylactic shock, with multiple trips to the ER. Can't safely bring these items-- and the mold potentially on/ in them-- with us to our next home. Ethically, I think TAV Air should have declined to do this work when they saw clear signs of water damage and mold, deferring to a certified mold remediation specialist with the proper permits from TDLR. Serious ethical issue, resulting in immediate health issues for me, my husband, and our dog.

I've had a/c issues since I moved into my home 9 years ago. I've spent thousands of dollars…read moreliterally replacing several parts on things to get the house to cool. Every the same issue would pop up and the guy would tell me the last guy did something wrong. By this point I'd gotten enough education around a/c issues that I decided I needed to just call someone completely new and see if he'll listen. Tommy listened and walked me through some things first to help. Then he got someone out to tell me what's going on. He was honest about everything before work started. Hit a snag later on but let me know not to worry he'd make sure we got air going. He did that and the price was fair and not a cent more then what he told me it would be. the house is finally cooling like it did when I bought it.

Highly recommend this company, they are a family owed local business. Needed my AC replaced shopped…read moremultiple companies and found their pricing was extremely competitive the service was excellent and they offer a Military discount. I have already reommended them to family members.

Highly recommend this company. Whether it's a new install or an issue after hours, they can be…read morecounted on to be prompt, knowledgeable, reliable and courteous. Local folks who have your back. They support the music community too. Give them a call for your AC/Heating needs!

I cannot recommend this Company highly enough. Eddie helped me over the phone a few years ago when…read moreI was dealing with a Co. that was not being honest with me. so when I needed my unit serviced I called Barton Creek. Shea just left after servicing and cleaning up my unit. Great guys, great service and an honest co. you can trust!! thanks, Donna