Very disappointed with the quality of work from Veteran Air. I called Veteran Air before a major cold snap to have our heat pump checked out. Their technician, Jonathan Scholtz, diagnosed a corroded indoor evaporator coil and low system pressure. He also tried to upsell me on replacing the entire unit -- I should have realized that was a warning sign. Instead, they replaced just the coil. I paid the full amount ($3,233.85 after the veteran discount) and hoped that would be the end of it. About five months later, I started noticing the condensate pan overflowing and draining outside the house. I tried clearing the lines myself, but the dripping continued. Since it took Lisa from Veteran Air several hours to respond, I went ahead and called another HVAC company for help. They charged me a $150 on-site visit fee. The other technician was shocked by what he found: when Veteran Air replaced the coil, they never reinstalled the baffles around it and didn't even secure the coil properly in the brackets. There was basically no way for the condensation to drain correctly. He also confirmed the system pressure was still extremely low. The other techs could have fixed it right then, but they didn't want me to be out of pocket for repairs that should be covered under warranty. They recommended I call Veteran Air back to make it right. Here are pictures of what the other HVAC tech saw. I'm really disappointed -- I expected better, especially from a company that serves veterans. I wouldn NOT recommend Veteran Air based on this experience. read more

Veteran Air - Heating & Air Conditioning/HVAC Near Me - Garden Ridge, Texas

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I just found my go-to HVAC crew, AND I wasn't even calling about an HVAC system. Late on a Friday I discovered THE FIXER-upper I moved into has window units were basically welded into place. After striking out with other companies, I phoned Veteran Air. Lisa answered, listened, and looped in her service manager right away. Minutes later she called back: they could help, and we booked for Monday. Matthew, from Veteran Air, showed up this morning and was a total pro. He greeted my dogs like old friends, then tackled the monster unit without scratching the window frame or siding. Watching him wrestle that sealed-in relic out of the wall convinced me I never could've done it alone. The unbelievable thing? The bill was tiny. Way less than I expected for the time, tools, and muscle it took and such a good value. When I'm ready to add central AC, Veteran Air will be my first call. If they put this much care into a one-off rescue job, I can't wait to see how they handle a full install. Five stars, no hesitation. read more

Phenomenal team!!! Super responsive with great pricing. They stand by their work and will work with you to come up with a sensible plan to fix whatever issues may need attention. read more

Service repairman was very professional and had the parts necessary to make the repair immediately. Could feel instant improvement.

Excellent service. Andrew arrived early, completed maintenance quickly and thoroughly. He inspected our system to verify everything was working properly and that our pressures were good for the coming cold snap. I've always had a great experience with this company and I highly recommend Veteran Air. read more

I called this morning thinking ing it would be a day or 2 to get an appointment. Ashley was courteous on the phone, and scheduled me between 11:30-12:00. Kevin arrived at 11:45! He proceeded to his diagnostics, and concluded that it could possibly be a refrigerant leaK. He got the system running, and injected a dye into the system in the event the problem would reoccur. In that event, he could come back and track the leak with black light. Pretty CSI. Kevin, a veteran and having done 6 tours of duty, was efficient, courteous and knowledgeable. I would not hesitate to use Veteran Air in the future, but nothing personal, I hope later than sooner. To be continued..I called for a follow up to check on short cycling, and Andrew diagnosed the problem immediately . A clogged or partially clogged condensate drain. He took care of the of the problem, and we went with a very affordable maintenance plan to avoid these problems in the future. Good people! read more

The person they sent over was great. They charged $600 for a leak test on the AC. Veterans were slightly higher than Military Air. A good guy, wasn't looking to upsell. Told me the issues. read more

This has been a ride for sure. I had them come out and give me a quote and "Chad" hard sold me on buy it now stock is low, I have this same unit at my house and my electric bills are low, being I was in a spot of not having ac and two disabled people and got a discount for public service I went ahead. They never pulled a load test and just dropped like for like ( load tests are a requirement per the state for residential l see below). They came installed the unit and left. The unit was not working well to cool the house having to use window units and we were having a leak in the stairwell, they sent out Ryan and saw the damage, (mind you this was approx 8 months after so start of summer) and found the unit was not correct and I need a bigger unit which they installed on their cost but very poorly not attaching the Plenum to the register massive air leaks everywhere causing more water damage. After the install, my hallway started raining even more to the point that it had to be pulled out they left me with an open staircase into the attic for about two weeks while they figured out what they were doing they came out and installed cut insulation around a metal pipe, which did nothing but make a wet soggy mess. They finally replaced it with flex duct. Installation as stated above was done haphazardly nothing was truly connected. They installed my whole house filter on the off side of my unit so that I'd have to climb over the thing to install the new one. It also leaked terribly the new registered that they installed leaked horribly so that I had condensation drippingout of the vents. I had to pay sheet rockers to come tape and float my stairwell on my dime. I will say the installer guys bust their butts are personable. Are nice to deal with Ryan Will snow will allow you with things that are not correct and tell you that you don't need a permit or load test when you do. I ended up having to get a new unit installed to replace their new unit because their unit was causing horrible humidity problems in the house. It was oversized. Costing me another sum of money not the original 23,000 that I paid. I've talked to multiple people who they tried to upsell units too when all they needed was a capacitor or board replace $23,000 instead of a roughly $900 job. Since I mentioned Chad's name, do I get my service package since I was told if I did a yelp review. read more

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Thanks again to the team at Veteran Air - San Antonio, Texas. From scheduling seasonal preventive maintenance to upgrading the system, their quality customer service stands out above peers. Before finding Veterans Air, we survived 'services' from four other HVAC service companies, so this recommendation is based on our very positive following a series of mediocre-to-negative experiences. Special thanks again to Matt T-G. The knowledge, skills, and ability to professionally represent the company while consistently seeking to protect the customer's best interests is a unique and invaluable set of characteristics. Thank you, again! read more

You really can't ask for better customer service and response time! I was super stressed and these guys put my mind at ease in a hurry! The prices were extremely fair and they were the fastest to respond to my call. My appt was around 2:30-3:00 and they had a cancellation so they called to see if they could come at 12:00. Um...yes please! They were prompt, courteous and kind. Once they found the problem, they were able to fix it on the spot after explaining everything including price to me. We got to talking and I found out that the owner came to San Antonio with diapers and supplies to donate during our Snow-megedden. He fell in love with our town and decided to extend his business to San Antonio! AND he's a veteran.... Hello!?! You have my business for life! I cannot recommend these guys enough. I'm picky and frugal and will choose these guys over any other company from here on out! read more

Veteran Air - Coolest work truck in all of Texas! - Heating & Air Conditioning/HVAC Near Me - Garden Ridge, Texas

I was really excited to work with this company but alas, we have been disappointed. My husband is a veteran and we decided to invest in this ac company. I signed up for their maintenance package and paid in full up front. Big mistake. The charge of $76 for every single visit that has to do with the same issue every 2-3 weeks was ridiculous. Each time they came, the guy couldn't really explain what the main issue was. We also changed out our thermostat with them and still had issues. Turns out the guy who made the switch, FORGOT to turn the unit back on! We only found that out because we called the person who originally installed our unit 2yrs ago and he came to take a look. Needless to say, I called to cancel our main plan. read more

VETERAN AIR - I just had them come out for a service call. The HVAC Technician, Isidro, was great and he quickly diagnosed the problem, fixed it, and also checked my refrigerant levels, which he said were good. You can tell when people are being honest and up-front with you and Isidro was. BECAUSE OF THAT, I am now a Veteran Air member and signed up to have them maintain both of my AC systems. read more

We were visiting my daughter's family from California. And I asked Veteran Air to come out and check out my daughter's system in Spring Branch Tx. It had been a few years since she had it checked. I told her at my house we have the system checked out once a year. These guys replied to my inquiry on Yelp right away and showed up when they said they would the next day. The tech (who was a Veteran) was polite, friendly and knowledgeable. He explained to my daughter everything he did and recommended she do. She was very pleased with everything and with their military discount it turned out to be less than we estimated. It's hard to find good reliable contractors for anything so finding these guys was a blessing. All based on their other Yelp reviews. We were very pleased with this Veteran Air and we highly recommend them. read more

Great service. Their service program is great! Always friendly and helpful. I use their service program.

great guys went above and beyond. Very courteous and prompt. Reasonable price. Would totally use again.

Andrew was great! He knows his stuff, explained what he was doing, happily answered all our questions (many, many questions), and he's very likeable. Lisa is fantastic as well. I did sign up for the maintenance plan before Andrew came out, in part because Lisa made such a good first impression, and because they have good Yelp reviews. I'm so glad I chose Veteran Air. read more

Andrew did a fantastic job getting our ac up and running! He was super friendly and professional, kudos to the company and especially Andrew! read more

Great experience with Vet Air, timely appoint kept and reliable repairs to our HVAC. Repair cost seemed reasonable.

The greater San Antonio area is getting a major blessing with the expansion of Veteran Air. Not only as a great HVAC company but a company that truly cares for the community. I have had Veteran Air USA out to my primary residence and rental unit. First off they are on time and so respectful when they come greet you and come in and out of my home. Second, they do a great job of limiting the damage when it comes to repair, replacement, or just maintenance needed. Last, I have one unit that is 30 years old and they checked it out and gave it a clean bill of health after doing some preventative maintenance, but let me know the cost of a new unit and savings that a new unit would bring in energy. When we are ready they will be the only HVAC company I'll call. read more

Veteran Air - Heating & Air Conditioning/HVAC Near Me - Garden Ridge, Texas

Excellent Customer Service. Andrew provided timely service. Great work! We use Veterance Air for all our properties. Thank you! read more

Excellent service. Early! Great Price! Friendly and polite! No upcharges. Isidro Ramirez did a great job gave me good advise and my even liked him...so thats always a plus! read more

My sister in law's A/C died on a Sunday in 100+ degree heat. After leaving a message for a different service company that we'd used before and not getting a response, I turned to yelp and immediately saw Veteran Air's info and a whole lotta positive reviews. I contacted them Monday morning and initially they couldn't get out to service the system until Tuesday. But 15 minutes later they contacted me and said they had an opening for Monday morning. The office and tech kept me informed of his ETA and he arrived on time. The tech quickly found the issue and gave me options for how to proceed. After agreeing on the fix, he had the system up and running in a few hours. Fortunately he had all the parts on his truck. This is our first experience with Veteran Air but it won't be our last, they've gained two permanent future customers! read more

The technician was great. Very courteous and kind. He was there for an annual checkup and while inspecting he found a capacitor that was out of tolerance. The charge to change out the capacitor was over $300 which to me seems quite excessive for a cheap part and an easy/quick fix. I could understand this fee if the technician drove out just to repair that part but that was not the case. I considered signing up for there by an bi-annual service program, but this caused me to decide against that. read more

Super easy to communicate with and get the appointment scheduled quickly. Answered all my initial questions. Also a great price for the service. read more

Veteran Air sent a HVAC tech to make the indoor gas furnace blow cold air again. The service tech replaced the indoor fan motor without first checking if the part is covered by a warranty, without considering crediting the value to me. The service tech also depowered the fresh air intake, which caused a nest of safety issue in my home. The way my house is designed, the fresh air intake is crucial to having a sufficient amount of fresh air enter. Without it, the air stopped ventilating. I experienced carbon monoxide poisoning, due using the gas stove under this poor condition: the carbon monoxide accumulated indoors to a dangerous level, because of a lack of ventilation. I experienced the symptoms of having a sharp headache and intense drowsiness. Due to this crisis, the fire department had to get involved to be sure the CO indoors dissipated to a non-lethal level, to prevent needing to be hospitalized. I had to request Veteran Air credit back the value of the replaced indoor blower motor to receive it. The technician recommend opening doors to address ventilation issues, which can also pose a serious risk of criminal intrusion. I was told there would be an estimate sent to me for them to replace the fresh air intake, instead of waiving the fee even partially to account for the poor workmanship. And talking like this while I'm dealing with a severe headache and fatigue from the aforementioned CO pollution. read more

Veteran Air from start to finish was top notch, from booking the service Thursday morning (I believe her name was possibly Ashley or Amy?) to Isidro showing up on time Friday morning. He was efficient and professional the whole way through and the service cost was a fraction of what the other companies quoted me. Veteran Air is my new go to A/C service company. read more

We had our 15+ year old A/C replaced in May 2024. Veteran Air scheduled us quickly; had a 12-month 0% interest payment plan; and the service was quick and professional. read more

We called and requested a seasonal system check on our Air Condition. They were able to schedule us within a few days. Their technician Isaac notified us an hour before to let us know he was en route. Isaac was very courteous and friendly and listened to our concerns with the system. He arrived on time and went above and beyond our expectations. He not only verified that our system was running at its optimal capability, but he also fixed a leaking duct and cleaned the outside unit. This has been the best service I have ever received from an A/C company, hands down, in over 25 years of home ownership. read more

This is an outstanding company that puts people first: they go out of their way to help.

We interviewed (and reinterviewed) 15 contractors during the course of replacing the air conditioner. After much reviews and consideration, we chose Veteran Air and couldn't be happier. They took care in my home during installation, redid the inside a/c closet (insulated walls and replaced floor with metal floor), and were responsive with everything I asked of them. I feel like we received everything we requested and they were responsive to all my questions and changes. This was a learning experience and I feel confident we went with the right company. I think you will be happy with them too. Add them to YOUR interview list, I bet you go with them! read more

On Tuesday my AC unit went out. On Wednesday I reached out to Veteran Air and set an appointment for Thursday morning! My service tech, Isidro, arrived on time. He diagnosed this issue and explained it to me in a way that I understood. He then provided options to address it, and worked quickly to remedy the issue. Finally he recapped what was done and provided additional maintenance suggestions to help keeping our unit operating properly. His visit truly gave me a peace of mind!! I even signed up for the yearly maintenance program because in Texas you need someone reliable and honest! read more

I recommend veteran air. We had a quote from another company and they wanted us to get a whole new system and would have charged over $3000. Veteran air reworked one wire and it worked fine. Very trustworthy and reliable. read more

Title: Unprofessional and Subpar Service from Veteran Air Review: I hired Veteran Air in San Antonio for an HVAC installation, and my experience from their install reflect significant concerns on their quality and professionalism. This is my experience from their installation technicians: 1. Trash Left Behind After the installation, they left a large amount of trash in my attic. We had to call them back to remove it, which they did, but this should have been handled when they installed the unit. 2. Bracket Too Tight on the Ducts The tin strip bracket holding up the plenum was affixed too close to the air ducts. This posed a risk of cutting into the ducts and causing future damage. Although they fixed the issue after I pointed it out, this kind of oversight indicates a lack of attention to detail. 3. Overflow Drain Blocked by Sensor The overflow drain was blocked by a shutoff sensor. When I questioned why so I could understand, I was told this is their standard operating procedure (SOP). However, I contacted another HVAC certified installer, who informed me that those sensors often go bad and don't trigger the shutoff. Blocking a drain is poor practice, as sensors often fail, and when it does, it could result in the unit flooding, causing even more damage. 4. Sagging Plenum and Leak Risk The return plenum is sagging below the unit and since the secondary drain is plugged, any leakage caused by a malfunctioning sensor will dip to the lowest point (the plenum) and flow onto the drywall, risking water damage. Despite this concern, the company didn't address the problem since working on the plenum isn't in their contract even though they had to alter the old plenum to attach it on the newly installed unit. In my view, a new plenum would be inclusive to a new install as it is a low-cost item and only makes sense to install a new plenum onto a new unit to avert any issues or concerns. Had I known it was not inclusive, I would have requested it as it seems to be a lack of quality and customer service to resolve this issue. 5. Failure to Communicate About Critical Issues Furthermore, I was informed from Veteran Air that they knew about a hole in the return plenum but never informed us. After installation, I found out their salesperson had taken photos of it but never disclosed this major issue, demonstrating either a lack of transparency or knowing we would have to call them to fix this issue, at my expense, when the defect would cause a problem later down the line. 6. Incorrect Air Filter Provided I was contracted to receive an Aprilaire filter, but they installed a different brand. Although they agreed to change it after I noticed, I suspect they wouldn't have done so if I hadn't raised the issue. 7. Cut Into Beams and Ladder Frame To fit the new HVAC unit into my attic, they cut into the attic ladder frame and the supporting beam--twice. This weakened the structural integrity of the beams, and the ladder is now unusable. Removal of the ladder during install would have prevented the damage but the installation technicians took to cutting the frame of the attic ladder and support beam. I was not informed of the ladder problem and learned of the issue when I tried using the attic ladder a few weeks later. 8. Unprofessional Fix Proposal When we asked them to address the ladder damage, their solution was to replace the frame only. They ignored the beams that also had been damaged. They also planned to reuse the old ladder instead of replacing it, which seems to be a patchwork fix rather than a resolving an issue caused by their poor craftsmanship. 9. Broken Promise on Gravel and Foam Concrete The outdoor condenser unit had erosion beneath it, causing the slab to tilt. Their salesperson promised they would remove the slanted slab and place gravel and foam concrete under a new condenser pad for added stability. However, they only placed the condenser pad on the existing, slanted slab. Later, they claimed their company doesn't offer the service of removing slabs, despite what the salesperson promised. Advice to Future Customers: Make sure every detail discussed by the salesperson is itemized in your contract. Also, ask about whether plenums will be replaced and ensure this is included. In my case, Veterans Air took advantage of my lack of knowledge and is now unwilling to repair or replace items that a quality business should take responsibility for. As a result, based on my experience, I cannot recommend Veteran Air. The lack of communication, substandard work, and patchwork fixes indicates a company that does not prioritize customer satisfaction. If you'd like to see audio recordings of phone calls or photos and videos of these issues, please feel free to contact me. I'd be happy to provide them. read more

Great service from the Veteran Air team. They were prompt, thorough, and explained the necessary repairs and options available. Would highly recommend! read more

They did a really great installation of a new AC and smart thermostat. They answered all my questions fully, worked steadily, and finished at a reasonable hour, a time I thought was very good. I'd recommend Veteran Air for anyone looking for a quality and professional home heating and cooling service. Narciso and Jonathan were very courteous and professional. They kept us informed and answered all of our questions. Thank you again! read more

As an administrator of several local social media groups, I was well aware of the positive reviews this company receives in our communities. And then it was my turn to become a customer. I was kind of excited to use them because so many people raved about them. I wasn't disappointed. They lived up to everything I'd heard about them. They are honest, ethical, respectful of their customer, etc. What Mike Andersen didn't address in his own review of his company is his commitment to volunteering at community events. Wherever there is a need, you will find Mike and his employees volunteering. This is the kind of company that I like to support. read more

We needed the HVAC installed ASAP and Veteran Air scheduled a great installation team (led by Ryan) the next day and thankfully we had heat due to the cold weather! Darren provided good clear information regarding the system and costs and we have been very pleased with the system performance. read more

as expected Veteran Air has stood up to there professional work and word my A/C had a cooling issue call them after 5:00 pm, and I told them my issue with no hassle told me they are sending a technician out right away now that's service knowing it was late in the evening awesome company and things were fixed even it being after hours. Veteran Air outstanding servic. Next day the office called to make sure things were working man that's so awesome thx Veteran Air highly recommend read more

Always helpful and honest. Never met a technician that hasn't gone out of their way to be unbelievably helpful ever when it's sometimes not in their job description. Great at HVAC. Great in the community. Great choice you won't regret making. read more

Excellent experience. They came out quickly and price was fabulous! Also- they really valued my veteran client.