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    Their solution to the problem they caused also not to code
    Chris H.

    This has been a ride for sure. I had them come out and give me a quote and "Chad" hard sold me on buy it now stock is low, I have this same unit at my house and my electric bills are low, being I was in a spot of not having ac and two disabled people and got a discount for public service I went ahead. They never pulled a load test and just dropped like for like ( load tests are a requirement per the state for residential l see below). They came installed the unit and left. The unit was not working well to cool the house having to use window units and we were having a leak in the stairwell, they sent out Ryan and saw the damage, (mind you this was approx 8 months after so start of summer) and found the unit was not correct and I need a bigger unit which they installed on their cost but very poorly not attaching the Plenum to the register massive air leaks everywhere causing more water damage. After the install, my hallway started raining even more to the point that it had to be pulled out they left me with an open staircase into the attic for about two weeks while they figured out what they were doing they came out and installed cut insulation around a metal pipe, which did nothing but make a wet soggy mess. They finally replaced it with flex duct. Installation as stated above was done haphazardly nothing was truly connected. They installed my whole house filter on the off side of my unit so that I'd have to climb over the thing to install the new one. It also leaked terribly the new registered that they installed leaked horribly so that I had condensation drippingout of the vents. I had to pay sheet rockers to come tape and float my stairwell on my dime. I will say the installer guys bust their butts are personable. Are nice to deal with Ryan Will snow will allow you with things that are not correct and tell you that you don't need a permit or load test when you do. I ended up having to get a new unit installed to replace their new unit because their unit was causing horrible humidity problems in the house. It was oversized. Costing me another sum of money not the original 23,000 that I paid. I've talked to multiple people who they tried to upsell units too when all they needed was a capacitor or board replace $23,000 instead of a roughly $900 job. Since I mentioned Chad's name, do I get my service package since I was told if I did a yelp review.

    Coolest work truck in all of Texas!
    Jerra P.

    You really can't ask for better customer service and response time! I was super stressed and these guys put my mind at ease in a hurry! The prices were extremely fair and they were the fastest to respond to my call. My appt was around 2:30-3:00 and they had a cancellation so they called to see if they could come at 12:00. Um...yes please! They were prompt, courteous and kind. Once they found the problem, they were able to fix it on the spot after explaining everything including price to me. We got to talking and I found out that the owner came to San Antonio with diapers and supplies to donate during our Snow-megedden. He fell in love with our town and decided to extend his business to San Antonio! AND he's a veteran.... Hello!?! You have my business for life! I cannot recommend these guys enough. I'm picky and frugal and will choose these guys over any other company from here on out!

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    Photo of Cyrus A.
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    17 days ago

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    Lisa A.

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    Photo of Ryan M.
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    10 months ago

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    Lisa A.

    Helpful 1
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    4 months ago

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    Lisa A.

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    1 year ago

    Helpful 1
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    10 months ago

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    Lisa A.

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    4 years ago

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    Photo of Emily H.

    Emily H.

    Helpful 46
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    10 months ago

    Great service. Their service program is great! Always friendly and helpful. I use their service program.

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    Lisa A.

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    2 years ago

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    Missy D.

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    9 months ago

    great guys went above and beyond. Very courteous and prompt. Reasonable price. Would totally use again.

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    Lisa A.

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    2 years ago

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    Missy D.

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    9 months ago

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    Lisa A.

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    11 months ago

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    Lisa A.

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    11 months ago

    Great experience with Vet Air, timely appoint kept and reliable repairs to our HVAC. Repair cost seemed reasonable.

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    Lisa A.

    Helpful 1
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    1 year ago

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    Lisa A.

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    1 year ago

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    Mike A.

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    1 year ago

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    Lisa A.

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    7 months ago

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    2 years ago

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    Missy D.

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    2 years ago

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    Missy D.

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    Photo of Dave B.
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    3 years ago

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    Lisa A.

    Helpful 1
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    Photo of John K.
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    4 years ago

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    Mike A.

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    2 years ago

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    Missy D.

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    2 years ago

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    Mike A.

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    2 years ago

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    Missy D.

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    2 years ago

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    Missy D.

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    3 years ago

    This is an outstanding company that puts people first: they go out of their way to help.

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    Tim B.

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    2 years ago

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    Missy D.

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    Photo of Abel T.
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    3 years ago

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    Missy D.

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    2 years ago

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    Missy D.

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    3 years ago

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    Missy D.

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    2 years ago

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    Missy D.

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    2 years ago

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    Mike A.

    Thank you for taking the time to leave a review. We appreciate it.

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    4 years ago

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    Tim B.

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    2 years ago

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    Missy D.

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    2 years ago

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    Missy D.

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    4 years ago

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    Emily H.

    Thank you Nicky and thank you for supporting our small business.

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    3 years ago

    Excellent experience. They came out quickly and price was fabulous! Also- they really valued my veteran client.

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    Missy D.

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    Photo of Gary W.
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    2 years ago

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    Missy D.

    Helpful 1
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    3 years ago

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    Missy D.

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    4 years ago

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    Mike A.

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    Page 1 of 3

    Ask the Community - Veteran Air

    Review Highlights - Veteran Air

    Andrew provided common sense constructive suggestions and explained during the repair exactly what he was doing and why.

    Mentioned in 10 reviews

    Read more highlights

    Veteran Air - hvac - Updated May 2026

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