Ron is an excellent representative for his company. He provided great customer service by explaining what he was doing and the cost. We have also used them in the past and received the same great customer service each time. I would definitely recommend them and will use them in the future. read more

WCU Services - Heating & Air Conditioning/HVAC Near Me - Bastrop, Texas

We're called our insurance and they assigned us to the company who could came in 3 days later. On a blistering weather day in Tx you got to wait 3 days and 2 nights, that's not fun for us, neither for our cat.:) So I called in again, and ask to expedite our service call. This time we're were assigned to WCU, Brendan. And we're so grateful. Brendan showed up very next day and repaired our fan in A/C unit. He is very professional, friendly, funny and wonderful person. We're so relief and most important our cat is happy, and chilled! Thank you WCU Services! Update. Very next day our stuborn A/C broke again. I called to WCU office, spoke with Teressa, she was great. Brendan show up as soon as he could, and replaced the fan motor. Great people. Wonderful service! read more

We've used WCU for years through AHS and now just on our own. They are a small, family-owned, well-run outfit that actually does the work themselves (no contractors). We've replaced both of our AC units with them and had them do countless maintenance on the old ones. Each time we priced out services and hardware, they were extremely competitive and always came through on their delivery. The provide heads-up calls and texts for appointments and have never let us down. They are the real deal. read more

I would not judge these guys by their affiliation with American Home Shield. If you have AHS, I would insist on these guys rather than A-US, who is dishonest bordering on criminal. AHS wouldn't allow me to use them even for a second opinion so I had them out on my own and they accurately diagnosed the problem confirmed by two other reputable contractors. I didn't end up using them but I did hire them to do a smaller job at my mother's house and they did a good job. The ladies in the office were helpful in communicating with me and attempting to help me get a fair diagnosis and reimbursement from AHS which ultimately failed but it wasn't for their lack of trying, even contacting the area representative on my behalf. On the downside, they don't do commercial work on rooftop units. read more

ABC said I needed to spend $8500.00 -- WCU FIXED my problem for $170.00, They came the day after I called, arrived ten minutes early (but called first), did the repair in 8 minutes -- and gave me some good advice on maintaining my unit. If I could add another star I would. My tech was Keegan. read more

I also had WCU sent out by contract from American Homeshield. I had a leaking indoor AC ceiling unit. The technician, Mr. Petit I recall, came and pecked around, blew some air into a drain pipe. He seemed in a hurry. A day later the leak was worse. Homesheild sent him out again three days later. He said the problem was a dirty filter. The next day my bathroom ceiling was sagging from water damage: niagra. I demanded a new technician from Homeshield. Within 20 minutes the new plumber found two causes. By blowing nitrogen/air into the drain pipe, WCU just pushed the clog further down the line. One had to open up both ends! I now have $1,000 in water damage. I asked Mr. Petit to help with the repairs. He refused, rudely, and without apology. "Preexisting problem," he said. I'm looking into taking him to small claims court for negligence. read more

I had a similar experience with WCU as Hello H. and Joshua G. WCU was sent out by contract from American Home Shield to repair my furnace. They had to come out three times before it was fixed, not because it was a difficult problem to fix, because the technician never listened to my complaint. Instead he comes out, shuts off the furnace by the main switch located in the attic, turns it back on, and once he hears the furnace kick on he thinks all is fixed. So he leaves. I told him the furnace comes on, that is not the problem. The problem is that the furnace does not match the set thermostat temperature. The furnace shuts off long before it will match the temperature set by the thermostat. So this goes on another 2 times, finally i am home when he arrives and i make sure he doesnt leave until i am satisfied. The furnace finally is fixed, but now i have another problem. The technician scratched the door to my new dryer when he was accessing the stairs to the attic. Does WCU take responsibility for damaging my property? NO. They send out another technician to evaluate the damage, and he concludes they do not need to take responsibility and that i could take them to court if i wanted. That is how they handle complaints. How are they still in business? I will never us American Home Shield again, and i will never voluntarily call on WCU ever again. read more

WCU services is as good as it gets. Based in my town of Bastrop. They first saved us when during a hot summer day the AC compressor failed. We have American Home Shield who promptly dispatched our call to WCU. This was late on a Friday afternoon and they would not be able to get there until Monday. We were cooling with a portable unit and wall unit so we were okay. First thing Monday morning Ron Pettit, the owner came over and assessed the unit indeed needed a compressor. Being we have a Carrier Infinity two speed unit in five ton, he said the compressor might be hard to get but he would call me. Later that day he said he found one that would be brought in and he would be able to fix it Thursday. Tuesday early evening he called and had gone and picked up the compressor and would be over first thing Wednesday. Bingo, he was there at 8.00 and by 10.00 we were up and running a day early. Then recently my Amana wall oven quit heating properly. Another call to AHS and another assignment to WCU. This time Keegan, the owners son came out. Assessed it had a bad board and proceeded to AHS for parts. The part was not available and would have to be sent off for repair. Three weeks..WHAT? No oven for three weeks?! So I get on line myself. Yes indeed the display board is not made anymore but usually the issue is a relay board. Called Keegan, he poked around online and decided to order that and lets try it. Bingo, another happy repair! Now this week they were out again. The Carrier Infinity seems to be loosing refrigerant. Ron came back out, found the Evap coil in the attic leaking and discovered it was installed incorrectly and was rusted out. He was able to get all but 275.00 covered through AHS,now unit running great and a beautiful installation. Short of this long story, every time they were dispatched, they arrived on time or early, were very professional and knowledgeable and did all they could to fix the issue quickly. I have dealt with a ton of contractors over the years and WCU rates among the best. Small family owned business that is not well known but has been in business since 1986. read more

We get whomever the home warranty company sends, so I was a little apprehensive about how our A/C repair would go today. The last outfit that the home warranty company had referred us to had terrible reviews on Yelp, and we actually cancelled rather than have them come out. But the A/C was now not working at all, and we HAD to deal with it. So WCU Services was assigned to our call. First, they called within less than half an hour to set an appointment time. Initially, the lady told me they were scheduling for Monday (today is Friday), and I kind of groaned. She asked me if she could check their schedule and give me a call right back. Sure, no problem. So, within 5 minutes, she called me back and set an appointment for today, between 11 and 5. Fortunately, I was available all day today, so I took it. Well, I hardly needed to worry. Brandon called me back at 10:45 to let me know he was on his way. He was courteous and efficient and got right to the task. He hopped out there and not only diagnosed and replaced the defective contactor, but trimmed up the overenthusiastic brush around the outside unit. Bing bang boom. He was finished in less than half an hour. And sure enough, the A/C is on and cold! I'm thinking of nominating Brandon and the folks at WCU Services for sainthood or knighthood or whatever 'hood will get them some good perks, because I don't think there is any calling higher than that of A/C repair during a Texas summer. These folks just could not have been any more awesome, period. They had the job done within just a couple of hours of my call, which I would not have dared to hope for in my wildest dreams. Our A/C unit is already beyond its expected lifespan, so I know it will need attention in the future. I will be sure to request WCU Services when I call the home warranty people again, and I would gladly pay out of pocket for service this outstanding. What a gift and a pleasure to do business with a company like this one! read more

Through an American Home Shield request I ended up with Keegan and I'm so, so glad I did. My air conditioner had been on the fritz for months and had been looked at by other AHS contractors who patched it up incorrectly instead of replacing the unit. Finally, in the heat of summer and with 6 rounds of breast cancer chemotherapy fast approaching, I needed it fixed once and for all. Keegan diagnosed the problem accurately and then worked with AHS to replace the unit. While the whole process took some time, I was very grateful Keegan and his family did everything with AHS so I could focus on my health. He was very responsive and kept me up to date on the process with AHS. Once he got the okay from AHS, the new unit was installed within the day. Very kind, honest people and went above and beyond when I needed the extra help. Will only use these guys from now on and will specifically ask for them if I have a home warranty request through AHS as well. Thank you guys!! I'm cancer free now so thanks for your thoughts too! I think they worked! read more

WCU diagnosed an old unit, gave me a fair price on a new one, ordered the new unit and had it installed in under a week. Amazing quick service just in time for the cold front approaching. Great service and impeccable professionalism. Highly recommend WCU! read more

Scheduled 9/21 arrived 9/24 to replace a capacitor which was not the real problem. I called them the morning of 9/25 but have an appointment 9/28 a week after I reported the problem. One week without AC is a bit rediculous and I can't get my money back to have someone help me quicker. read more

Had a appointment for today (Friday) which was set on Tuesday to fix my dryer. I receive a call Friday morning to inform me that due to recent changes they will not be servicing my area anymore. And yes I have used this company multiple times in the past. Dont make appointments if you don't service that area. read more

Exceptional. I have a home warranty through American Home Shield. A/C has been acting up and now that it's 100 degrees every day this is a source of a bit of anxiety. We requested service through our home warranty and the first A/C service provider was extremely unaccommodating to our schedules and suggested we cancel and rebook. I am glad we did because our service request was referred to WCU instead. They called in less than four hours to confirm our request. They called again Friday afternoon to confirm the time they would be coming on Saturday. They were here on the early side of their two hour window. They were done in less than 30 minutes. Keegan was fast, friendly and informative. He not only explained to me what was done to fix our minor problem, he provided some routine maintenance suggestions. I am kind of at the mercy of our home warranty company and who they assign to any specific service request but if you need to come out of pocket I would recommend calling WCU directly. This father and son, family owned business services the entire greater Austin area. {And BTW in my own personal rating system it takes a lot, read: nearly impossible for a Service company to get 5 stars.} read more

While they seem to do well in the Bastrop area I cannot recommend them if they are chosen by American Home Shield. Replaced a display panel in my refrigerator that immediately did not work, tech suggested it had to "adapt", no it did not, it was put in wrong. Sears was given the contract and immediately saw the problem. read more

I always use these guys when something goes wrong with my A/C or furnace. They're on time, they answer all my questions, and they're good about telling me the different options. read more

A contractor for American Home Sheild, - the service tech had a bad attitude when I asked him to be careful not to scratch a door - did not TEST the machine he supposedly repaired before leaving which subsequently now requires a 3rd visit and a week without a washer SO FAR - did not return when I called within minutes to finish the job - and the office woman hung up when I insisted on the technician's return - finally, refused to complete the service they began requiring a new contractor to come out. NOTE: I shared this pending review with them in the hope that they would make it right and they elected not to do that, so now I am posting my experience. read more

I used this company for a household appliance repair. They were fast, pleasant, on-time, correctly fixed the problem, and were resonably priced. I will call them again. read more

Some reviewers received bad service. How about NO service? WCU was contacted by our "home warranty" Fidelity. Fidelity just replaced my water heater so I can't complain about them. In this instance I provided my CONTACT NUMBER. I don't sit at home waiting for the phone, I go to work. After 3 days my wife tells me that SHE got a call from WCU and they will be out on Friday afternoon. Okay, that's a full business week after I made the call. Get this, the Thursday evening prior to our Friday appointment, they leave another message on the home phone (must have gotten it from Fidelity because they still have not called my contact number). Now they will be here at 11:00 AM. I call them back, "no, you can't come at 11. We had made arrangements for afternoon. I'll be at home around noon." No call back. I call back at 11:45. Hey, I made it here early. "We've rescheduled you for Tuesday." No more run-around. WCU, if you didn't want the gig, just say so. Now I have to go write a review on how bad the service is. All could have been avoided. #Fail #cancel So I called Fidelity and they scheduled another company. I will post my feedback on them as well (can't be worse can it?). read more

I didn't have much of a choice. They were sent by American Home Shield. The gentleman was nice, but looked at my washer and said "they didn't work on stacked washer / dryers" and left. The dryer is so light, I could have lifted it off the top by myself. Heck I would have removed it for him. It was an inconvenience to be at home on a Monday & it really screwed up my day. Now after waiting three days for those guys, we have wait for someone else. read more

WCU is great. They have flexible scheduling, are professional and on-time, and full of helpful advice. Keegan has come to my home several times now, to fix my A/C and to bring my stove back to life. He even worked on my A/C (which is outside) in the pouring rain, despite my offer to reschedule! Thanks WCU, you rock! read more

WCU was given to me by Old Republic Home Protection, so I did not chose them. My experience with ORHP wasn't great, but WCU was fantastic. They gave me a call the same day I submitted a request for service, which was on a Holiday. They gave me times that day and the next they could come out and check out my AC issues. Were incredibly friendly and helpful, and ended up replacing my outside AC unit and coil on inside unit. I had a question about status (there was a delay in replacing my unit due to a mistake by ORHP), and when I called WCU to check they were very understanding, told me they'd call me right back, did the due diligence to find out what the issue was, and called me back within 15 minutes. This level of attentiveness was truly appreciated! Keegan at WCU was the person who did the initial inspection and replacement of the unit. He called me a couple times to update me on status, confirm times with me, and was very friendly through all interactions. New AC seems to be working great! I definitely recommend them, and trust them for a future need! read more

The staff is so knowledgeable, kind and helpful. Your customer service is great! Keep up the great work, Austin needs reputable companies like your's! read more

We've used Mr. Appliance twice in the last five years and each time the problem was fixed promptly. Their staff is friendly, courteous and professional. Most recently, Chris serviced our refrigerator and I'll ask for him in the future. Only once in the last five years did I need to call a different company when we had a refrigerator issue because there was too long a delay in the next available service appointment to address my need. Mr. Appliance will definitely be my first call for our next appliance issue. read more

Very professional; great communications; Iris in the office was awesome; Brandon was great in keeping me up-to-date with the repairs. I'd use WCU Services for everything! read more

We hired WCU through a personal recommendation for work on our AC units, and they were professional, informative and efficient. Keegan did a great job, charged us a fair price and WCU actually saved us money by extending the life of our units through their correct diagnosis and their ingenuity. Plus, Keegan's a really smart and nice guy. Based on above, when we got AHS, we were really happy to see that WCU is one of their vendors. I request WCU every time - they have also fixed our dryer and our microwave. HIGHLY RECOMMEND. read more

WCU Services of Bastrop, TX is an absolutely WONDERFUL company!!! We have American Home Shield and they assigned WCU Services to repair our A/C and in the beginning we didn't realize how lucky we were. Keegan was our technician and he is extremely dedicated to taking care of the customer even when he has to go out of the way to accomplish great customer service!! He is extremely knowledgeable and he knew exactly what was required immediately in order to rectify our A/C problem. Keegan is a man of his word! When he gave us a time that he would arrive at our house, he was there at that exact time! Keegan made us feel like we were the most important customer his company had. He was efficient and he is a honorable man!!! We spoke with Teresa from the office several times and each time she was very professional and knowledgeable and was extremely pleasant to work with! So, if you need assistance with your A/C, you won't be sorry if you call WCU Services!!! Archie and Sharon McAfee read more

WCU has been to my home on several occasions over the years. They are professional, reasonably priced, and have never failed to identify the problem on their first visit. They care about their customers! Owner and staff are totally engaged in customer satisfaction. read more

In response to that other comment - I'm sure the first reviewer knows that they are a father and son team from checking out their website. I have used WCU for AC repair on two separate occasions. Both times, Keegan has been our technician, and he recommended things that we could do ourselves to improve the life of our old system. We are clueless when it comes to this kind of stuff, so I find it really helpful! Who knew that I needed to hose off the coils on the outside unit once a year? Not me! I too have AHS home warranty and have been extremely happy with WCU. In contrast, AHS sent me to another company for my heater repair and those guys got my claim denied due to lack of maintenance (old filter inside the unit that probably hadn't been replaced by the previous home owner). I never knew there was a filter on the inside of the unit, and had only been replacing the one in the air return. WCU obviously really cares and wants to fix the problem and never mentioned my lack of basic homeowner maintenance knowledge to AHS. They've always been on time, and do typically come towards the beginning of the two hour window. Keegan is super nice, and the first time he came out, he actually waited half an hour for me to get home, as I was running late (and no, they didn't charge me a dime for that). read more

Do not use!! These guys are rude and treat you like garbage. They were sent to me by American Home Shield, I did not chose them. The technician came to the house before the appointment time, which I thought would be a good indication, boy was I wrong. They seemed in a hurry and not happy that I was in the same room looking at what they were doing. They were there to fix an ice maker and dispenser as well as a broken dishwasher handle. The took everything out of the freezer that was in their way, that was expected. They however left a mess on the counters and did not place the items back into the freezer. The technician seemed in a hurry, and when the job was "done" he left in as much of a hurry. They did not fix the issue, the ice maker was acting the same as before they arrived. When I called to let the technician know, he said he would not be coming back, that AHS does not pay them to do so. He said I needed to call AHS. When I did call AHS they let me know that the company would be paid for as many times as they needed to come out. AHS created a recall ticket for them to come back out. When I called the company back to verify they had received the recall ticket I was greeted on the phone by a nice lady, however she put me on hold and before I know it I was being yelled at by a gentleman, using the word loosely. He said they were not coming out and would not come back out until the dishwasher parts were available, which could be 5-8 days. I asked why, if they had not fixed the issue with the ice maker He reiterated that AHS does not pay them to do so. I let him know that the recall ticket was in place and that AHS had let me know they would get paid...after a moment of silence he said he refused to send the technicians back out. Needless to say I requested a different company from AHS, who agreed immediately to transfer the contract. THESE GUYS ARE TERRIBLE AND DO NOT KNOW WHAT GOOD CUSTOMER SERVICE IS! STAY AWAY. read more

Great company, they know the A/C so well they accuratly diagnose it fast. I have a super old mobile home A/C , they fixed it fast. They always come on time and are not creepy. They also give advise on how to clean and maintain the system so it lasts longer. read more

I love WCU services. They were sent from AHS to service my AC. It was having issues, and not blowing. They fixed it, and it worked beautifully for about a week. Then it quit again. They not only came out, but I wasn't there, and he went ahead and fixed it anyway. The unit kept blowing so hard, the duct was coming off. So, he made sure this time it was not going to go anywhere. And, he didn't wait around for me to come home, he knew what to do and did it. Now I don't have to take off of work to go meet them. They have also serviced my heater, and the old unit I had. They also gave me advice on what to do to help maintain my unit. And, I needed some work done on my fridge, and they did that for me also! I will definitely use them again. I have had both Ron and Keegan come out, and both of them are friendly, professional, and very knowledgeable about what they are working on. read more

We first encountered WCU when they came out for our A/C through American Home Shield. I really liked that it was a family business, and they were very responsive on the phone, calling us several times to let us know an update on when they would be arriving. They fixed our problem quickly & were a pleasure to deal with when they came out. After our warranty expired, we had an issue with our other A/C unit and called Precision Air, who promptly told us we needed an entire new unit for $5K. I then remembered WCU, & called them for a second opinion. The A/C only needed a new capacitor, not an entire replacement, needless to say. It's been two years, and it's still working perfectly. I'm so glad I didn't spend the $5K!! I just had WCU out today for our other unit and received the same great service. They are my now my #1 choice for any A/C repair and I'd highly recommend them for anyone. read more

AHS sent Keegan out. Diagnosed and fixed Ac issue quickly. He is not only a professional and knowledgeable and good at what he does, but he's a good guy and definitely recommend him and WCU. read more

WCU has been to my house 4 times in the last 2 week and has not fix my fridge. The man that came has been rude to everyone here every time. He told us that the fridge stopped working cause it hot out side. Thats a bunch of BS Where do they find the techs. We will never use them for anything read more

I have had AHS for about 5 years now and have had my ups and downs with them. In my experience I have to say that you just don't find customer service like WCU anymore. I called about an issue with my dishwasher. The WCU office called me the same day, said they'd have the technician call me by the end of the day which he did. Keegan called and we set an appointment, he said he'd call me the day before to confirm. Guess what, he did! He came by, on time, looked at my issue and determined it needed a new board. He placed the order and said he'd be back out as soon as he got it. He called and left me a vm on a Sunday to tell me it was in. I was busy with church and did not return his call and he called me Monday morning again to say that the part was in. I told him I could not make the appt time because of previous commitments. Keegan said he'd call on the day before to confirm a different appt and guess what. He did! I know this may seem small but this day and age, I've had plenty of people say they are going to call or going to follow up, or just plain NOT do what they said they are going to do. Keegan did EVERYTHING he said he was going to do. I went as far as to tell him I appreciated this old school way of customer service, which is HARD TO FIND these days. He came by, as agreed, exactly on time and installed the part efficiently. Keegan was extremely professional and polite. I just can't say enough about how much I appreciated this old way of SOLID customer service. This definitely stands out in my book at the 5 STARS is VERY, VERY much deserved. I went as far as to call AHS and ask them to please keep using WCU as I've experienced my share of duds for service calls from them. I'm old school and you just don't find this level of service any more. Thank you. read more

Worst service and AC company! Do not use them unless you want to be disappointed. After failing to fix my AC unit not once, not twice, but 3 times!!!, the company decided to refuse the service order from American Home Shield on the 4th occasion, stating that he "didn't know how to fix the unit" at this point. Ummm.... excuse me, but isn't that your job to figure out?! Isn't that what you do for a living?! On top of not knowing how to fix an AC unit, they do not keep normal business hours. For a service company, I'm surprised they're still in business. Their office hours are 8am-5pm Monday-Friday, which in itself is pretty unrealistic, considering they refuse to work on Saturdays, even for emergencies. But on top of that, they close down the office early pretty much every day - like by 3pm! So it doesn't matter what's going on with you, the customer, as long as they can "get their errands run" before the end of the day, they're content. Forget about customer service and normal business practices with this company! I've never been so disappointed with a service in my life, and unfortunately this happened with the temperatures heating up for summer. But again, they don't care! Their answer to this situation? Walk away and let someone else clean up their unskilled mess. read more