Anthony came out today on a service call and was great. Knowledgeable and personable (good…read morecommunicator ). Can't say enough good about Chase ( supervisor) who has helped us over the years and has a li focus on customer service - satisfaction.

Requested service when A/C stopped cooling overnight in 100+ degree weather; called first thing the…read morenext morning for an appointment. Couldn't get appointment until the following day but someone canceled and got tech to come right on time! The tech, Jarrett, was friendly and explained the process in layman's terms. It made the stressful situation much more bearable.

At the time of this review they have 3.8 stars. That honestly speaks for itself, but if that aint…read moreenough look at all of their comments to negative reviews. Not once do they try to make it right, instead they dip dodge dive and duck their way out of any fault and always shift blame to their customers. That combined with the star rating should be enough to tell you these folks arent the ones you want to do business with. And the icing on the cake they claim that "my cleaning wasnt adaquate thats why my ac still isnt performing like i want it to" no... the plenum after my cleaning is at 55. my vents arent putting out what they should be so the problem is likely either a blower motor or somewhere in the ducts, neither of which were assessed by this company. Look elsewhere. Their business model is designed to put customers in a difficult position: you either pay a significant service call fee or feel pressured into expensive repairs that may not actually be necessary. I waited to write this review because I wanted to research everything I was told before commenting. After doing that research, I found that I paid roughly $700 for work that did not meaningfully improve my system. My A/C still struggles, and none of the issues I called them out for were resolved. One charge on my invoice was listed as "HN13A Voltage Enhancement System Rejuvenation." During the visit, the technician described this to me as essentially "replacing the capacitor." That is not what was actually performed. They also told me my evaporator coil needed to be cleaned and that the only way to accomplish that was to remove the furnace and coil assembly, quoting a repair in excess of $5,000. After researching the issue independently, I learned that my unit can be cleaned in place by removing the access panel. That option was never presented to me. (i just did it myself today) Looking back, it felt like they recognized I wasn't familiar with HVAC systems and recommended the most expensive solutions rather than explaining all available options. Through my own research, I found less expensive alternatives for several of the repairs they proposed. Based on my experience, I won't be using this company again. I spent hundreds of dollars, my original problem was never fixed, and I left feeling that I was sold expensive services instead of receiving actual honest guidance. I'm currently looking for better alternatives. When I posted this review to google they responded with a pretty terse rebuttle so in response to their likely similar rebuttle I'll amend the following My a/c is 5 years old, the furnace is 16, they ignored the age difference in their google rebuttle and tried to lean on the "age of the system" I'm not here to argue with a business but, that alone should give you pause, rather than attempt to make it right they instead opted to shift blame on to the consumer and lied about what they said and billed for, they never "restored power to a system with a failed capacitor" because my capacitor was never failed and they never replaced it like they said they did. I have my invoice and if anyone is curious I'm happy to share it with you to prove my point. IMO you should look elsewhere.

Please beware! If I could give negative stars, I would. Do not agree to service before seeing the…read morebreakdown, and do not agree to a fixed price quote with this company! We built a house 18 months ago. CenTex Air and Heating installed a furnace and ac unit upon build. The blower motor went out, remember it is 18 months old. CenTex estimates were $1400-$5000 for a repair. We can buy a whole new furnace and ac unit for $5000! The part is covered under warranty, and it is a 2 hour job at most. We started asking questions, and now they won't share the details of their estimates and refuse to do the service. Out of frustration, my husband did raise his voice, but then apologized several times, and shook hands with the technician when he left. We have reported this company to the BBB.

Ron is an excellent representative for his company. He provided great customer service by…read moreexplaining what he was doing and the cost. We have also used them in the past and received the same great customer service each time. I would definitely recommend them and will use them in the future.

We're called our insurance and they assigned us to the company who could came in 3 days later…read more On a blistering weather day in Tx you got to wait 3 days and 2 nights, that's not fun for us, neither for our cat.:) So I called in again, and ask to expedite our service call. This time we're were assigned to WCU, Brendan. And we're so grateful. Brendan showed up very next day and repaired our fan in A/C unit. He is very professional, friendly, funny and wonderful person. We're so relief and most important our cat is happy, and chilled! Thank you WCU Services! Update. Very next day our stuborn A/C broke again. I called to WCU office, spoke with Teressa, she was great. Brendan show up as soon as he could, and replaced the fan motor. Great people. Wonderful service!

On a Sunday (after 7/4/26) Bladimir came out within 30 minutes of being called. Found the problem…read moreimmediately. Had the part on-hand! Within 20 mins., unit was fixed. Had outside unit double checked also, no problems. They are definately my go to company now. I will tell all my realty/realtor friends.

We are very pleased with the service JBG provided. We wanted and needed a new condenser and furnace…read moreinstalled. They returned our call almost immediately, showed up when we requested, wrote up a fair itemized estimate using good products, and offered great financing if we chose. We had several contractors out and JBG just presented themselves best, so we chose them. No regrets and cold air with a cool thermostat Thanks JBG Heating and AC

ABSOLUTELY FANTASTIC! Stephen was on time and professional and I found his work to be top quality!…read morefair price too!

From the owner: It’s gettin hot in here….must be these mini-split prices!! Cheapest since pre-Covid!! Call to…read moreget on the schedule today!! Obsessed with being the best!

We've been using Mathison since we moved to Bastrop. Jimmy Mathison and his team are always on…read moretime, if not ahead of schedule, easy to deal with, do good work, and well just plain good folks to work with. If you have a Heating or AC problem give these guys a call, they are the best in the area! Example, we had a drip from our secondary ac drain that I've been avoiding called Mathison at 11 o'clock today, they were out here by 3, got everything figured out, blown out and cleaned up in no time. These guys are class act and great to deal with honest folks.

These guys just repaired my A/C. I would HIGHLY recommend them!…read more I called them at 3pm on a Friday. It was 100 degrees outside and INSIDE my house! I was in a panic. They came to my house about an hour later. They needed to order a part (that wouldn't be in until Monday), but they recharged my AC to get me through the weekend. I won't bore you with all the details, but they wound up having to come to my house twice the following week to get the job done. They were always on time. They stayed with the quote they had given me on the first visit, even though there were complications that caused them to make an extra trip. They were on-time, fast, courteous, did the job the right way...despite the fact that the original unit was not installed correctly, and very trust worthy! Also, one of the days it was raining. They put drop clothes down on the carpet to avoid tracking mud through the house. Yes, this is the professional thing to do, but I've run across some repair folks who do not do this! One more thing....the day the AC failed. I also called Elgin Heating & Cooling....twice...they never returned my call!

Quick response to service request. Knowledgeable technician…read moreprovided good service. fair price charged for service provided.

Thank You Bastrop Air Conditioning & Heating LLC…read more My AC started acting up last night, it stopped cooling and then i banged on the outside unit (The old school way ) and it cooled the rest of the night.... But I put in a service ticket online last night, anyway just to in case. They called me as soon as they opened their doors at 8a and a technician was here by 8:30a. The technician was professional, friendly, and explained everything in detail so I could understand exactly what was going on. He even showed me the old parts that needed replacing... The repair was done quickly, the price was very reasonable, and worth every penny to keep my house as cold as Alaska I highly recommend Bastrop Air Conditioning to anyone needing fast, honest, and reliable service! Back to my regular scheduled program

Sean was our technician today, and he saved us right before the 4th of July holiday. He was…read moreextremely thorough, running check after check to ensure the problem wasn't with our air conditioner but rather a plumbing issue. Sean is very knowledgeable in his craft, and it is evident that he genuinely cares about providing excellent customer service. My wife and I can't say enough about his work ethic and professionalism. Wilson's Heating & Air is fortunate to have an employee like Sean, as he represents the company with pride, integrity, and exceptional skill. THANK YOU, Sean, for all your hard work! We truly appreciate everything you did for us. Happy 4th of July!

My tech went above and beyond! Very thoughtful and conscientious. I would definitely use this…read morecompany again!

I have rental properties and this company is always very quick in taking care of whatever needs I…read moremight have. Last service call was gas stove leak. They were able to repair and save me from buying a new unit. Have used them for AC's many times.

I have used On Point the past few years for my washing machine and my refrigerator and they were…read morehonest and knowledgeable for both. My fridge deli drawer kept freezing over and they came out and fixed it within a day or two of calling. As for my washing machine, they were not able to fix it because it was a motherboard issue with parts that were no longer available for my specific model. He gave me a few ideas of ways to get as much life out of it as possible and it continued for another 6 months using those suggestions. They had a $75 charge for coming out which I thought was fair even though they were not able to fix it. I would recommend using On Point for your appliance repairs because they are timely, friendly, honest and fair.