Love Chuck's AC! Customer service is top notch and they do great work. About a year and a half ago, our HVAC unit was having some serious issues. Another company said we needed to replace it altogether, which would have cost us thousands of dollars. Chuck's came and gave it a thorough clean, and then even showed us how to do some regular maintenance on it ourselves. Been working great ever since! Everyone at Chuck's is incredibly kind and we love supporting family owned businesses. I high recommend! read more

I was told by the other guy (Fox) that I had to replace my entire air conditioning. Matt (from Chuck's) came out and he ha me up and running in an hour! These guys are great. I'd recommend them anytime read more

It's so hard finding a good, honest A/C repairman, and it pays to do your research and shop around. We had a very bad experience w/ Chuck's A/C Repair that I'd like to share. Recently on a 100 degree weekend the A/C in our condo went out. We called several places, Chuck's A/C was one of the few options available. I spoke to Chuck's son - who seemed more interested in giving me a sales pitch as to why they cost more (he said "better service") than others as opposed to diagnosing our problem. That should have been a red flag, but by now we and the dog were way deep in heat exhaustion. We explained the issue: a loud clunking sound coming from the A/C unit (20yrs old) and it stopped working altogether. Chuck's son came over and said it could be some ice build up that broke off and caused the clunking, or maybe the coils need to be cleaned (we already knew this). After spending several minutes w/ the unit, Chuck's son asks us if we have any Drano (huh?) because he needed it to clean the coils (he came unprepared). We did not, so he left and came back an hour later w/ the necessities. After spending what seemed to be an hour on the A/C, he said he cleaned the coils ($125+) and also put in a new relay switch ($50) because that was also part of the problem. The bill came to $225+ and he was off. The A/C was working and all seemed well......or so we thought. A few hours later we noticed that the A/C wasn't cooling and was constantly running. Shortly after this we heard the clunking sound AGAIN (WTF?) and the A/C shut off completely, so we're back to square one - - NO A/C. We called Chuck's A/C back and left a message on their answering machine - office closed. We got a call back the next morning from Chuck's wife who said her son would be able to stop back out to check the A/C until after 4pm (?) because he's on another job. Let me get this straight: we paid for products and service for which we did not receive, and now we have to wait until the end of the hot day for you to fix the problem (again)? That's not good customer service! Nevertheless we were forced to wait until the late afternoon. Chuck's son stops by after 4pm and we tell him that the clunking sound was back and whatever he did the night before didn't solve the problem. After some more troubleshooting he now says we need a new thermostat, so he installed a new one and gives us another bill for $89 (I found the same thermostat at Home Depot for $45 - - that's 100% mark up). We told him that we shouldn't have to pay for this because it looks like he MISDIAGNOSED the problem initially and made us pay to install a new relay switch when the original was working just fine. I also asked to see the old relay switch that WE DID NOT NEED. He also said he "threw it away" (RULE: A/C repairmen are required to show you the old part and also give it back to you after replacing it!). He told us that he would leave the bill with us and give the A/C some time to work to make sure it was the correct problem, at which he would then come back and collect at a later date. Well the clunking sound was gone, but the A/C was still struggling to work. Chuck's son never came back to collect on his bill, and we found an independent repairman who said that the unit outside was the one that needed repair (wiring disconnects) and not the A/C unit inside the condo which Chuck's son had spent 2 hours messing around with. He also said that the relay switch we got from Chuck's son is a very low quality grade part (made in China) that will likely breakdown in the near future. Every time I see Chuck's A/C TV commercial (his wife and son are in it too), I just cringe at the thought of how Chuck's son gave us a bad sales pitch trying to justify their high costs, a misdiagnosis on our A/C, swapped out a completely good switch for a low quality relay switch, did not show us the old switch and threw it away, made us wait a whole day to correct a mistake HE made himself, and came to our home unprepared and asked us for Drano?!? It was a horrible experience and I do NOT recommend ever wasting your time with Chuck's A/C unless you're a fan of Dire Strats - - Money For Nuthin! -------------------------- Jan 2012 Update: Per Chuck W's (owner) comments: my reputation and quality reviews speak for themselves. I am not a competitor and do not own a business, I am (was) a customer who desperately needed A/C help a few years ago and have utilized Yelp to share that experience. Everything outlined in the review is accurate and honest, that is what's owed to you and everyone else. If you read the rules on "filtered reviews" you'll understand why your suspiciously "stellar reviews" have been filtered. I'm sorry the truth hurts, but shouldn't you be focused on working w/ your son to make sure this never happens again? Life's too short, so I wish you and your family a Happy New Year and hope it's healthy, and prosperous one. Stay honest & cool! read more

I've been using Chuck's A/C for 10 years and have always had great experiences. They were there for me every time my aging unit wheezed and stuttered. When it came time to replace it I shopped around but Chuck's price, service and integrity won out. I highly recommend them if you're looking for a business you can build a relationship with, trust and turn to when you need a hand. read more

I cannot say enough good things about this company! I felt compelled to write a review after some recent experiences with them. My family and neighbors have used their service multiple times for all types of AC repairs over the years. Every single time we have called, they have arrived the same day (rain or shine) and not just that day, but as soon as they could fit us in (e.g. called at 7am, they were there by 11). Most recently, they did a routine checkup on the unit at my condo, replaced the entire unit at my uncle's house, and replaced a part on the unit at my boyfriend's house - all in the span of two weeks. We were very pleased with the service and price on every job! We always work with Matt. He comes to the house, quickly diagnoses the problem, fixes said problem, and we go back to enjoying the comfort of air conditioning. Isn't this how this is supposed to work? This is a family-owned, small business, and I love supporting local businesses so that's a plus, as well! They are professional, they are kind, and most importantly they know what they're doing and will make recommendations on how to maintain your AC unit, filters, air flow, etc. so that you don't have to call them again!! I highly recommend! read more

The best in town. I've tried several different servicers over the years for my single-family home with an outdoor HVAC unit now approaching 14 years old. I have had a range of needs, from gunk cleaning to failed parts to honest advice on whether to repair or replace. I've gotten to really trust this family-owned biz. And their prices are always better than the guys who advertise on the radio. I have learned my lesson to always call Chuck's first. read more

Highly recommend Chuck's AC! Very professional and quick service. My heater went out at the worst time of year and was able to get it fixed in no time. read more

We had to replace a 10 year old system. We called Chuck's based on a recommendation from a friend. They were able to come out the next business day and were very honest and forthcoming with the price and the work that had to be done. They moved some of their schedule around and were able to do the install the next day. Their work was quick and professional. The system works fantastic and we are very pleased with our choice of Chuck's AC. This would have been a 5 star review but their prices are a little higher than other AC companies. Now with that said you do get what you pay for so in the end it was well worth it. read more

Chuck's AC has been my sole service provider for AC/Heating repairs for the past 5 years. Always honest, on time, fast and fair. Another provider wanted to charge me $10,000 to replace my entire system and Chuck's AC replaced the capacitor for less than a few hundred dollars and the system ran for two more years. LOVE THESE GUYS! Cindy read more

Fast, reasonable pricing and reliable service men. I will be using this company again in the future.

Matt politely called 10 minutes before he arrived (which was on time) to let me know he was on his way. He assessed our a/c need and with honest and integrity made suggestions that we felt good about. From making the initial phone call to their office to set up the appointment to Matt finishing up and leaving in his truck, the experience with Chuck's AC was what we all should expect from an AC company. read more

Yes, the Drano request. I've been asked the same thing, and fortunately I had some underneath a cabinet somewhere. Big deal. And as much as I'd like to know precisely what the pricing is going to be, even with the seasonal special they have, I understand when unforeseen things come up. But let's look at the big picture. This is one of the few remaining Ma & Pa's left in the area, and while they may not have the protocol defined and refined and down pat, they will, I repeat, WILL take care of you. You simply must give them a chance to be your family A/C people. You will find that over time, you will have saved money, helped out a local business, established a lasting working relationship, and heard a few good stories along the way. You won't get that from any big overly-standardized A/C corporation. THE OTHER GUYS What you will get, if you choose such a thing (the overly-standardized A/C corporation), is an uncaring repair tech who is overbooked and who has no time to really assess the problem. They'll likely talk you up as high as they can go and try to get you to replace stuff you don't even need to replace. Everything they'll do will be by the book. They will refuse to negotiate anything with you. You will, over time, spend upwards of $15,000-$20,000 with them. And after all of that, yes, you'll have a nice brand-spankin' new A/C, but you'll not have peace of mind. You'll know that you overspent, and you'll be sad that you couldn't at least exercise your own people skills - for crying out loud - to talk with and share your concerns with someone who'll listen. I can tell you from personal experience that Chuck's A/C will be our A/C people from here on out. The price has been fair to-date when compared to the same service, labor, and parts from other companies. They've been super-duper responsive in times of emergency when things went out or didn't work. I'm very pleased with their kindness and loyalty to us as a customer. Thanks Matthew, and thanks to the rest of Chuck's A/C! You're the best A/C people! Couldn't ask for more! Kerry read more

We put an ISO for an AC Tech in the neighborhood. Within minutes we had a reply and within 45 minutes a tech showed up. The tech was the owners son and incredibly nice. We had a good conversation as he worked quickly to get things rolling... We went from 74 degrees out of our vents to 51 degrees. I cannot recommend anyone else but them. We plan on using them in the future just based on their family owned model of treating everyone like their neighbors. Thank you guys! Joel and Tayler Martin read more

I have been using Chuck's heating and air for many years! I couldn't be happier with their service. It is a family owned business which I think is a plus. I just got home and found water leaking from the attic into my closet. I called Chuck's and Matt was here in about 20 minutes, it is over 90 degrees today so I felt lucky! They are professional, friendly, timely and honest. My units are over 18 years old and I attribute that to Chuck's. Matt even helped me with my computer one time when he was at our house!! I will continue to use them for all of my ac/heating needs. My husband owns a 100 year old house in downtown Austin and he uses them as well. We highly recommend them. I feel blessed to have found them years ago. Keep up the good work. Thank you!! read more

I utilized the professional services of Chuck's AC last year to pump some more Freon into my Home AC. They charged me $600 plus after quoting me $350. My mistake for trusting Chuck's. This year, I needed Freon again. I used a different repair service and they charged $250. Lesson learned? Don't use Chuck's. Enjoy the review, Chuck's!!! read more

I love Chuck's! I have been using them for at least 15 years. Whenever I call they try first to resolve my problem over the phone.

Chuck's, what can I say! Needed a new unit. Came right out and put one in cheaper than most! Get's it done right the first time.

I have used Chuck's air conditioning about four times over the past 15 years and have always had excellent friendly service with reasonable prices. I highly recommend them. read more

Chuck's AC is a good and honest company. This is my second time using them and once again I am pleased with them. I had a problem at one of my duplexes where AC would not go down past 78 degrees. Chucks AC went over fixed the problem and only charged me a service charge. They could have told me that I needed a new Airconditoner or charged me a bunch of money for parts that I did not need. I recommend them!!! read more

We have used Chuck's A/C twice now, and have had a completely opposite experience than the negative reviews on here seem to have had. The first time we used Chuck's, it was 4th of July and our A/C went out. This was two years ago, it was over 100 degrees, and by the time we went back and forth with our Home Warranty (which were useless people and not worth a dime), it was late and we still had no help. Chuck's was there for us when we called, and came out at around 10 at night. It was Chuck's son, Matt, and for it being late and him being tired, I'm sure, he was super helpful. We ended up deciding to replace our indoor unit (I think it's the furnace- I don't know much about A/C), but that was OUR decision. We did not get pressured or sales pitched in any way. We had recently purchased our house, but the unit was old, and we knew we would end up having to replace it soon, so we just took the leap then. Matt was there for us, rigged up our A/C to work for the night (staying until after midnight), and was there promptly the next day to replace the unit. Last year, on the same day, our outside system went out. That one's also old (14 years at the time). Chuck's was swamped that day (again, it was 4th of July), so we were forced to call someone else. The other company temporarily fixed the unit, but what we didn't notice was that there were wires sticking out of the unit afterward- very unsafe. In fact, Matt later told us that if one of those wires came undone, and someone came over and touched it they could get electrocuted- a lawsuit waiting to happen. So, we come to this year, and it's July and finally getting hot again, so of course our outdoor unit quits on us again. I called the other place, since they had worked on that unit the previous year, and were told they couldn't make it out until 8:00 p.m. or later (it was about 2:00 p.m. at the time). Also, the girl that answered the phone was not super friendly. So then I called good ol' Chuck's. Chuck's wife said they could be out in about an hour, and even had me stay on the phone to check the outside braker box. (She wanted to make sure they didn't charge us for a service call if it was just a tripped braker.) Furthermore, when an hour had passed, she called back to let us know the service call before us had run a little longer than expected, and that they didn't forget about us. Now THAT'S good customer service. Matt came out, and immediately spotted the problem as a drainage issue. However, since our outside unit was now 15 years old, we asked him about replacing it. Again, WE asked HIM. He did not try to pressure us, he just gave us the facts. He did show us how the fan was put on wrong on our outside unit, and told us that we were losing about 30% of our air, but he just seemed upset at the guys who installed it 15 years ago. Again, no pressure on his end. He called everyone he could to get them to open up their shop (it was 6 p.m. at that point), so he could get the system hooked up as quick as possible. His dad picked up the unit, and they worked to get it installed quickly and efficiently. And, because of customer loyalty they even shaved the price down for us. As far as I can tell, we didn't get charged very much for service. And we got excellent service. And of course, there's the fact that they love to teach you about what they're doing as they're doing it, they tell some pretty good jokes, and they're nice guys. I'm not sure how they have such awful reviews on Yelp, because we have had nothing but amazing service from them. They are literally a "Mom and Pop" company who have been around for years and years. There's a reason they're still in business, and that's because they care about their customers, and want to make sure they have the same customers for years to come. So thank you, Chuck's, for making what could have been an awful experience not so bad after all. (The only bad part was having to spend money!) We will be loyal customers for you, because you have given us every reason to be. read more

I cannot say enough great things about this family owned business. I came home on a Thursday evening around 9 to find that my central a/c unit was not functioning properly. I've been a customer of Chuck's A/C for many years, so I knew exactly who to call. Knowing that they were already closed for the day, I called and left a voicemail expecting that my phone call would be returned in the morning. Instead, they called me right back within a few short minutes. Chuck's son, Matt came out first thing in the morning and after diagnosing the problem and discussing the viability of the machine (it was 24 years old), I decided that it was best to replace the unit rather than repair it. Matt explained that he had a full schedule for the day, but that he could come by first thing Monday morning to do the installation. Before he left, I asked his opinion on how hot the house might get during the day because I was going to go to work and I wasn't sure if it would be best to leave my elderly dog inside with the ceiling fan on, or if it might be cooler outside. I didn't expect anything from Matt other than advice, but what ended up happening was extraordinary. After Matt left my home, he called his father and told him that I was worried about leaving my 13 year old dog in the house without a/c. Chuck was able to clear Matt's schedule and Matt came back with my new unit and installed it right away! I cannot thank them enough for sympathizing with my sweet dog. They really went above and beyond to help me out. I've used their services for many years and have always had great experiences with them, but what they did for me today was outstanding! I highly recommend Chuck's A/C. They are honest, provide fast and efficient service, and they are a local business. read more