Technician found the issue with the heater in less than 30min. Very thorough and made sure…read moreeverything worked before leaving. No upsell either.

High quality service with no baloney or overcharging!!! Locally owned small business with honest…read moreand capable technicians. Reliable in showing up as arranged, as promised. We've been customers since 2007, have referred this business to many, and everyone we referred to Ideal has also reported back the same reliable and honest consumer experience. Owner has educated us about simple things we can do to maintain our HVAC systems at home to avoid catastrophic failures that put us in an emergency/urgent situation.

Highly Recommended!!! Very few genuine guys in the HVAC world…read more Didn't try to sell anything and also offered to come and do a check up in few days...

I had my Trane system go down last night. I've called a few AC companies not to be named but the…read moreguys that came were not qualified to debug a Trane control panel. This morning I called and in two hours Bogh showed up at my door step. Professional equipment and appearance. He was seasoned in AC systems including Trane. He had us up and running by eliminating one internal stage one compressor and changing the system to run on the stage two compressor. He knew how to electrically bypass some things to get the equipment functioning. Most companies would have said you need a new compressor. This company is world class quality

WORST SERVICE EVER!!! They came to our house and broke our upstairs A/C unit and now my 2 year son…read moreis left with a hot room. I called Trusted heating & cooling to sign up for the maintenance package. They came out and asked if I had any concerns with our system and told them down stairs unit was just replaced last year and the other been working fine. The technician then went and removed all of our air filters and told us we should replace them cuz they're dirty and left them on the side of the wall. He then went upstairs to look at the upstairs unit and turn on the AC to test it and went in our attic to look at the system. At this time our system was blowing cold air and everything was fine. He then and called me and said there was a problem and had me come up to the attic. He was trying to explain to me what was wrong but was having a hard time explaining it. Something about the board not working which I was confused and kept asking. Well it's been working completely fine today so I don't understand. He then told me I should just call our home warranty and they can fix it. Still confused as to if it was broken or not but said okay. Maintenance the other one. I thought this was very strange but figured out. I'll just have someone take a look at it. He then calls me outside about our brand new unit and tells me this one is broken as well. Once again not making sense and how it was broken that just it wasn't working and I should call the people that installed it and he doesn't want to touch it. It seems since I told him we had home owners warranty, he didn't want to work on any of our equipment because he couldn't upsell us. Also, I think he knew he broke the upstairs and wanted to leave as fast as possible. Once he left and I went upstairs I noticed it was tremendously hot and something wasn't right. I called the office and told them I believe it's broken. When I was looking at the thermostat nothing was working. When I spoke to the series manager he just said that his technician took videos and documented that it was already broken once he arrived. This is obviously not true because if it wasn't working we would have called our homeowners insurance not them to get are semi-annual maintenance before summer. The service manager didn't even try to help us get this resolved and back up and working basically said it was already broken and we are trying to pull fast one. I have never received this type of customer service before. I would never recommend this place to anyone. By far the worst experience I've ever had.

We reached out to Trusted Heating and Cooling for an annual maintenance service request. Our unit…read morewas working fine, although admittedly old, but we thought annual maintenance can help prolong the life of the unit. The Yelp page states that Trusted heating and cooling is based on respect and integrity, we did not experience that. We were told the scheduled maintenance to last 2 hours. The technician came in without offering to wear booties. Took down the filters and never put them back in. The technician then looked at the thermostat, turned the A/C on. We felt the COLD air come out. The technician then went to the unit, spent 15 minutes looking at the unit and said it was broken. We said that isn't the case because we could feel cold air at that exact time. He said we should contact our home warranty insurance and walked away. He then looked at our second a/c unit and said it was also broken (it is a brand new unit installed in May 2025) and to go through the company that installed it. He didn't seem like he wanted to work on anything since we told the technician we had home warranty insurance, which would limit his ability to upsell. Once he left, we noticed the first a/c unit stopped working and the thermostat signal light stopped blinking. The heat, fan and A/C stopped working. The other unit is working (thankfully). We immediately called the company back and were told the unit was broken and they will charge us $900 to fix it. And a technician couldn't come back until the next day. We told them our side of the story, how everything was working fine, but they shrugged it off. Stated they have video evidence it doesn't work. The technician was able to use the thermostat, the thermostat light was blinking and the unit was working properly. And now it is reported that it's broken upon seeing the unit. Trusted Heating and Cooling isn't taking accountability for the problem they caused, no ownership and no customer service to even offer to look at the unit to review what the technician reported and to try to fix it. They are following a report with notes that wasn't discussed with us and completely disregarding our point of the view. Do not use this company, as documented with other the reviews. We now need to find another solution to their problem, as we are now left with a A/C system that no longer works.

I dont think I have written left a review or comment for anyone and/or a company ever…read more That said, great experience and impressed with the customer service we got from Matthew who came out for a second opinion after getting a quote from a bigger company for about $5,000 (despite our house being only 3yrs old). He offered us the same product for HALF the price but instead of selling us on this he was honest and told us we did not need it at this point in time and was an easy fix.

Great job, fast, changed ac capacitor, Matt is great…read more.................... ......... .

Have worked with AccuTemp since the early 2000's. Kept my old system working for years and…read morereplaced my system in 2017. Do annual preventative checks. Today I had another one. The technician arrived as scheduled. Was super friendly and informative. All things working properly. Tina at the office is always friendly and helpful. I will keep using this company and recommend them to all who ask.

Accu-Temp installed one of my two HVAC units a while back - that experience was a good one and the…read moreAmerican Standard equipment has worked well for the past 5 years. I recently had trouble with the unit shutting off and on by itself, so called A-T for a service call. May I say I was hugely impressed by the quality of the service people - friendly, courteous, competent, effective - Damon and his assistant fixed the problem quickly, at a reasonable price. They also instructed on how to avoid the problem (condensate drain pipe clogging & tripping the shutoff), in the future with simple, periodic servicing that I can do myself. Overall very impressed and highly recommend if you need HVAC assistance!

I'm very disappointed with the lack of communication from Pure Aire HVAC. I reached out multiple…read moretimes by phone regarding my service needs, and despite leaving messages, I never received a return call. Reliable communication is a basic expectation when dealing with an HVAC company, especially when customers may be dealing with time-sensitive issues. Unfortunately, my experience showed a complete lack of follow-up. Based on this experience, I would hesitate to recommend Pure Aire HVAC to anyone who values responsiveness and professionalism.

1/14/25 update - I'm still dealing with the poor installation problems of PureAire and spending…read moreanother $900 to repair fittings that are leaking after just 2 years. This will be the 3rd repair and over $2,500 spent just to try and fix the installation problems. I continue to try and reach Matt King but no response.

We use their services twice a year for 5 years now for preventative maintenance. Seth is always…read morefriendly, courteous knowledgeable. On time, never a mess. It's a pleasure doing business with them.

Seth is awesome. He installed a mini-split AC unit for us that we bought online. When it came he…read morefound that there were parts missing and he went out and bought them and didn't even change what he was charging. When I found this out, I made sure that I added this to my payment to him. He's such an honest person even to offer to do this. HIRE THIS GUY!!!!!!!

These guys fixed my ancient system and did a few upgrades (thermostat and connection to my smart…read morehome monitoring system) at a much lower price than I expected. The diagnosis was fast and professional, plus they showed up when scheduled, right on time, which is rare lately. They were recommended by a friend who used them for a full new system install. (Who knew condensation can form inside a thermostat if the wall is not insulated and the wire penetration is not sealed? I didn't - but they did)

This company is extremely thorough and hard working, yet is very reasonable in rates. The…read moretechnician was kind and respectful of my home. I will definitely have them back wherever I live in Austin.