DO NOT USE THIS COMPANY!!!
NO SHOWED FOR INSTALL 4 TIMES......NO COMMUNICATION....TERRIBLE INSTALL.....BUILDING HAS 2.5 IN GAP WHERE IT SHOULD BE ENCLOSED
Worst experience and company we have ever worked with! They do not even deserve a 1 STAR rating, do not use this company!
We ordered a building through Bryan at Premier Structures in Bastrop, TX. They use American Eagle as their supplier/builder. We had upgraded to a 12 gauge building, paid our deposit and was told it would be a 2-3 week turn around. There was very little communication about the install, after 3 weeks of waiting they finally called and scheduled a date to install. We took off of work for the install to make sure it was done properly and they NEVER SHOWED UP and NEVER CALLED!!
After numerous calls to the salesman at Premier Structures and to American Eagle, they finally called us back and told us they can no longer get 12 gauge material. We at that point wanted to cancel with them as they could no longer get us the 12 gauge we wanted and then also never showed up or called after they told us they were going to install. After concluding we wanted to cancel, Bryan told us they would not refund our deposit of $1340.00 even though they were the ones that could not hold up the contract giving us the 12 gauge. So we had no choice but to use them, we continued to argue and tell them we wanted 12 gauge.
They finally said they had found some 12 gauge and set another install date with us, again we took off work to be here and.......THEY DID NOT SHOW UP!!! We called and called again, finally speaking to the owner of the company who had very little to say about our issues and frustration and us taking off work. He said he would schedule us in and let us know the install date. We never heard from them about and install date, and then they just appeared on a Saturday morning as we were just getting ready to head out of town. We cancelled our plans and stayed for the install.
The install was just as terrible as the customer service and communication from both Bryan at Premier Structures and the American Eagle Steel !!! They did not bring the interior wall or pedestrian door that we had paid for. Then the office tells us we didn't order it and we didn't pay for it! It was clear as day that we did order it and it was in the contract, as well as the drawings, so we had to argue again for that!! So of course, they had to schedule another install date to finish the work!!! They finally came to complete the install and the installers cut the interior wall to short and now the portion that is supposed to be an "enclosed garage" has a 2.5 inch gap at the ceiling!!! Not to mention all the steel shavings and screws they left all over our property!!
DO NOT USE COMPANY!!! read more