I greatly appreciated having a home security system installed by Longhorn Smart Home Solutions! Good price and exceptional service! I had used an ADT system for years that needed replacement and ADT service had become problematic. It is great to see a local independent company do great work with exceptional 'old-time' personal service! I highly recommend Longhorn Smart Home Solutions! read more

We contracted Matt and his team to do a few projects on our new construction home: 1. Install security cameras utilizing existing pre-wire 2. Install home networking utilizing Ubiquiti equipment (WAPs, Network Switches) 3. Flush Mount TVs in multiple rooms 4. Install security system utilizing exiting pre-wire 5. Install floodlight 6. Install smoke detectors (Nest) Matt's team was great! Everything was installed perfectly and the team spent time to make sure everything was working as we liked. We did encounter some issues, however, Matt had his team work with us to correct them as we encountered them (i.e. faulty pre-wire causing false-positives on the alarm). I have to give a special shout out to Keith. He installed every single TV in the house to perfection. I was really looking forward to a beautiful flush mount install of our TVs in every room (especially the living, game, and media rooms) and he delivered. Will attach more photos of the cameras and networking closet (which was installed along with a fan). read more

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I needed help with installing wired outdoor cameras from Ring. Matt came by, assessed the house, recommended to use the battery cameras with solar instead, walked me through what would need to be done and where to install the cameras for optimal coverage. He was very honest and said that this is something I would be able to do myself. Didn't charge me a dime! Feels like this is one of the few honest businesses left out here. Would absolutely use them again for any smart home solution needs in the future. read more

Managing a property remotely has its challenges, but working with people like Matt at Longhorn Smart Home Solutions makes it easy. The Nest Cameras we set up in our home for our tenants were acting funny, and when I looked to Yelp and Google reviews to find a reliable service to help diagnose the issue (since the companies I had initially worked with were unresponsive), I came across Matt's company. Matt not only drove out of his way to stop by within a week's notice, he took the time to explain to me the situation with our cameras and fixed everything up. Cameras provide a sense of safety for my tenants, and this was a huge help with a very reasonable price. Thanks for making me look good, Matt. I appreciate your responsiveness via Yelp messages, a phone call, and the honest advice. I love working with businesses that get the job done right the first time and are communicative. Matt and Longhorn Smart Home Solutions hit the mark and all the reviews here are validated. Highly recommend. read more

I've lived in Austin 50 years and have had a number of security companies and systems. Longhorn has by far provided the best service and the best system I've ever had. They integrated a new system into my older home, fixing issues with the old wiring without complaint or charge. They return calls and emails promptly. Folks have a lot of options today with systems you can buy and operate off the internet and install yourself, but if you want the peace of mind of having a company that puts a priority on old-fashioned service matched with the best of modern technology, these are your guys. read more

Matt was responsive and so nice! He explained his services and products well. We did a walk through of my house and gave his opinion and even free tips on things we could do to help improve our security. Gabe (installer) was very friendly, respectful, and explained everything he did. He gave me a good walk though on how to use our products. He answered all our questions as well. He didn't know an answer to one of my questions. He went to find out and got the answer for me before he left. read more

The longhorn team is top notch. I have had numerous bad experiences with security companies and these guys are completely the opposite. I was in a bind with an old system and was in the middle of a remodel which caused my system to become inoperable. Even though I don't have a system with them and I don't have monitoring with them, they sent a great tech, Gabe, over to the house right away. I might have just gotten lucky but I will take it. Thanks to Matt and team for helping me out of a bind!!!!! read more

I love these guys! They came out and hooked up a home mesh network that solved all my internet problems (well, except for AT&T, but that's another story). Came out, set it up in short order and had me on any and all questions I had. While there, I told them about wanting to upgrade my bedroom tv. They offered me a great price on hanging a new tv and at the price? I upgraded my living room too. Guys were awesome. Matt is knowledgeable, helpful, and super cool. Keith hooked up my tv's and walked me through all the stuff. When he left, the only way I'd know he was there was the sweet tv's I had now! I can't recommend them enough. Gonna have them out soon to hardwire my house! They are perfect! read more

I found Longhorn Smart Home Solutions on Yelp originally and decided to give them a try. We have had some poor experiences with the large national firms such as ADT and we wanted to find a good local and reputable company who we know will take care of us. These guys are legit and our experience has been 5 star! Longhorn came out and thoroughly reviewed our home which already had an older pre-installed system that never really worked correctly. Longhorn used what they could from the original system and added some very important glass break sensors and motion sensors. We also added outside gate sensors and garage door sensors so everything is monitored throughout our home an yard. I can now use my mobile phone to turn on and off my alarm and the system is touch screen and very responsive. Most alarms that we have had over the past 5 years felt very low-tech and I was happy to see that Longhorn uses top grade products. I worked directly with Matt who was great to work with and extremely knowledgeable about the services they offer. Colin was our installer and understood all of the technical dynamics around ensuring the system was functioning perfectly. He made sure everything was working properly and explained to my wife and I how to use it. We were very pleased with the installation and we had a few questions afterwards and Matt immediately responded. The pricing seemed very fair and my family and I feel secure with the new system. The Longhorn Monitoring Center is also very responsive and helpful when the alarm goes off. These things happen when you have kids who like to open doors when the alarm is set! :-) read more

Matt, Gabe and the whole Longhorn Smart Home Solutions team are experienced professionals who use the latest home security technology. We wanted some unique system backup features incorporated into our system, and Matt and his team thought outside the box to give us exactly what we wanted. Every time that I have had a question and called or texted Matt, he has responded within five minutes. Great people and excellent service!! read more

I highly recommend Longhorn if you want to get a security system and you want everything to be intuitive and connected. Matt and Gabe were amazing. They put in an alarm system, a Ring video doorbell and new thermostats, which has allowed me to have all of this connected on my phone. I can now arm and disarm my security on my phone, check outside and adjust my upstairs temperature while I'm downstairs or even away from the house. Matt was awesome at explaining everything thoroughly and answering all of my questions. Gabe was so nice about installing everything and just being the type of person you welcome into your home. read more

Dealing with Longhorn Smart Home solutions has been a delightful experience from the very first call w Matt the owner, all the way thru the professional installation process w Gabe. I reached out to multiple security companies (mainly the large ones) for quotes & Longhorn Smart Home Solutions already had my system installed b4 some of the other companies even called me back. Thank you, Matt! read more

The home alarm and security camera industry is full of retail marketing ploys, disingenuous salesmen, sub-par, flashy, systems and just down right insecure security shams. After many hours of research, I was most impressed with the knowledge and expertise of Longhorn Home Solutions, a well qualified company. My buying experience was fantastic. I am very pleased. I did end up paying more than I had budgeted, but it was worth it. Message me if you want additional details. Call Matt now. Pro Tip: Get the cloud storage read more

Update: It is coming up on two years since getting my alarm system installed. Since then I have tripped the alarm a few times myself by forgetting to disarm it when opening the garage door (it automatically triggers even when the STAY is armed), but that is part of learning to live with having protection. I also had some minor issues with the sync being off a bit between my thermostat and the main unit, the sync with my phone app, and the batteries running down in my door lock, but Longhorn took my calls and fixed whatever issues I had over the phone or came by my house to fix it. They were quick to respond and even took my calls during weekends and after normal business hours, which was unexpected but greatly appreciated. Other than those minor issues, they have excellent service, easy auto draft payments, and the control with the phone app have been great. I have also recommended Longhorn to my family and friends and have heard great things from them as well, which is great because no one wants to hear anything negative about a personal recommendation. Summary, after a year plus, I still highly recommend Longhorn Smart Home Solutions. read more

Longhorn Smart Home Solutions is a WONDERFUL company. I Just had Matt from Longhorn here installing 3 Ring Cameras & a Doorbell. Matt is the BEST. Super lovely person and EASY to communicate with. He made everything super clear and easy to navigate.Their pricing is the going rate (maybe a bit less all things considered) and Matt went above and beyond for Us. He helped with ATT our service provider- got faster internet for Us AND A LOWER monthly bill! Seriously! So kind of him to take that time. Clearly Customer Satisfaction is of the utmost importance to this company and it SHOWS! Highly, Highly recommend Longhorn Smart Home Solutions. You will not be disappointed. Great Job! read more

Professional, honest, on time, and explained all of our options really well. We got to select our system(s) and they are top notch! Went above and beyond to make everything easy, while giving our family a peace of mind. read more

It's easy to get duped by security companies. If you're like me you probably signed a terrible deal years ago that you've continued to pay without much in the way of service or value. In ten years the old company didn't even give me a single courtesy call or bother to tell me about new technology for smart home automation. Enter Longhorn Smart Home Solutions. They were incredibly knowledgable about security and home automation. They were able to easily explain how I was getting a bad deal from the other guys. They listened to my needs and recommended the kind of equipment that could keep our home secure. We have apps to control locks, alarms, security cameras, and lights. And they did all of this at a price that actually saved us money. We no longer needed a landline from the phone company. The monthly fee was competitive. No pressure. No sleazy sales tactics. We now have 24/7 security that gives us peace of mind while we're away. But wait. There's more. Whenever we had an issue with panel batteries or a low cell signal (both of which were giving us funny alerts), LSHS quickly came out to our house and fixed the problems. We didn't have to fool around with a call center in Bangalore. We didn't get put on hold or rerouted. It was as simple as a phone call (sometimes a text message!), and they were helping us get things settled. Whenever we have a question about the panel (we're not rocket scientists), they patiently explain and even demonstrate how to work the new system. It's rare to find a service-oriented company like this. They have sales goals and revenue expectations just like everyone else, but we never once felt like they were just trying to close a deal in order to hit their quotas. From beginning to end the experience has been top notch. read more

Many security companies over-promise and under-deliver. What you think is full coverage you only find out after stuck in a contract is missing large portions of my home's windows! Even though they had sensors, they weren't even added to the system! That wasn't the case with Longhorn. They carefully went over everything, making sure all of my sensors worked and even adding a few extras on windows that weren't included in my original system or were no longer working. They also added a cool, keyless entry doorlock so that I could stop worrying having keys for friends. I also got an upgraded camera system and unlike other 'security' cameras, these haven't gone down once! TL,DR: Longhorn delivers on everything you would normally expect from a security system: full coverage and no offline cameras with neat smart home devices too. read more

Really enjoy the awesome service that Matt and Longhorn has given us. Explained all the products they offer, and have a great warranty. Wonderful pricing too! Thanks Matt. read more

Its hard to find a company to trust with something as important as your family's safety. We looked around for a few weeks and had at least 4 local companies come out to do an install quote. You can learn a lot about a company by meeting the people they send out to represent them. Longhorn was the only company that had a representative that gave me info before i had to ask- and the only one company who knew the answers to the the questions of the top of their head! Matt also did not try to shove offers into our laps to get us to sign up. He simply provided all of the important info about Longhorn smart home that he thought we should know and answered our plethora of questions. He's very knowledgeable and certainly relatable- a total professional. The install was done the same week we requested, i think it might of been the next day actually. Colin came over to install and explain the system. He was just as respectful and personable. Our system is sleek and easy to use. Theres not much room for error and we feel very safe. Save yourself the trouble of shopping around. The big companies like ADt don't care about you- and most of the other local companies are novice compared to Longhorn! read more

I have been skeptical in the past with alarm companies, but right off the bat Matt let me check their credentials. They are licensed and I even called DPS to make sure the guys working in my home were legitimate and everyone was. The system itself is amazing. It's way easier to navigate than my previous one and I haven't had one sensor default. It even self checks. Not only are they professional and knowledgeable, but they're nice young men and I appreciated the courtesy. Perfect all the way around! I'd give them 6 stars if I could. read more

No wonder this business has so many 5-star reviews! Matt knows how to talk to and treat customers. A week ago I scheduled an appt. with Emran through Matt. Reliably, Emran called to tell me he was on his way. When he arrived it was after 5 and I know he was tired after a long day with a long drive ahead but he still did his best without rushing. Emran showed me why my security unit wasn't working and then repaired it, all the while explaining what he was doing and fixed the mess the last guy left. He was still willing to install my doorbell camera except I bought the wrong one. The cost was very reasonable and Emran will be back to install my new camera. read more

Went through a couple of other guys before I landed on Longhorn. Should have started with Longhorn first. Can't say enough about Matt and Collin. Put simply, these guys are great. Matt listened to what we had in mind for security cameras and gave us the approximate cost. (Note: one guy said he couldn't do that; he needed to work up a proposal and would get back to us. Took a week to get and when we finally got it, it was three times what we told him we were willing to spend.) Matt didn't try to talk us up into a fancier system. I liked that. Then, Collin came out and did the install. This guy sure knows what he's doing. Ultra-smooth installation, with no issues. Yup. You can't go wrong with these guys. read more

When we started looking for security systems it seems the only common denominator was fast paced, pushy to sign, salesman. Matt came out, sat down, talked us through everything they had to offer and was not pushy. We loved the idea of them being a local business from Austin. Overall we had a great experience and felt a sense of "security" with going with Longhorn. Thx! read more

My husband and I have had an amazing experience with Matt and Longhorn Smart Home Solutions. Matt and his camera tech came out to our property and let us know exactly what we needed (and didn't need) so I could feel safe while my husband is away for work. I wanted to add all these expensive cameras and instead of up-charging us and saying we needed them, they explained why I only needed 2 and how it was unnecessary to pay for more. I loved the time and dedication they spent on serving us and making sure we were comfortable with what we were getting as well as knowing how to use everything. I will hands down recommend Matt & his team to my friends, family, and clients. Great guys all around! read more

Excellent and fast service! Matt was great! He installed our nest smoke alarms quickly, cleaned up and the coat was very reasonable.

When looking for home security solutions, my husband and I wanted to find a LOCAL provider. We wanted a company that was Austin-based, knew our neighborhood and we could consider as one of our neighbors. Longhorn Smart Home Solutions is an option you should consider. The proprietor, Matthew is friendly, smart and always gives us his undivided attention. I can offer this important point - when it comes to security, the company and its people need to make me feel as comfortable and secure as my system does. Longhorn Smart Home Solutions succeeds! read more

Very satisfied customer! These guys are quick to respond, trustworthy, and have a commitment to excellence. Highly recommend!

I was having an issue with my security system and requested a quote and they immediately gave me a call and walked me through fixing it with no charge! So, so nice, and it worked! read more

I just had Longhorn Smart Home Solutions install a security system at my home in Austin. I had never had one before, so I wasn't too sure what to expect. I'm shocked at how easy it is to use. Whether I use the panel or the app, turning the system on and off is as easy as can be. I also love my Ring Doorbell Camera. I had some packages stolen from my front porch recently, and this was one of the reasons I got the system. Now with my doorbell camera, I get notified as soon as anyone even comes close to my porch. I can rest easy at night knowing that my house is protected, and the low monthly rate fits perfectly into my budget. I'm so glad I went with the team at Longhorn. read more

Great Service. Matt Deihl always takes care of me. i have them in my home and both my business. always looking out for my family & my Investments. will be recommending to all friends and family. read more

Fabulous company with personal attention!!! The installers were so professional and patient with getting everything set up. Highly recommend this company!! Cameras for your home are a must!! read more

I've always felt quite safe in my neighborhood in West Austin, but with the recent increase in break ins in my community, I figured it was time to get an alarm system. I called several companies (including the big names), but decided to go with Longhorn Smart Home Solutions after being referred to them by a friend. I had no idea how much these systems have changed over the years. The guys at Longhorn built me a comprehensive system that actually covered the entire home, and they added some really cool features like a keyless entry and a Nest thermostat...both of which I can control from the easy to use app. I was shocked at how affordable the system was, and I'm extremely happy with my decision to go with a local company. I highly recommend Longhorn Smart Home Solutions! read more

Longhorn Smart Home Solutions is the way to go for home security and home automation. Forget the over-priced big name corporations where you're just another number...the customer service from Longhorn is personalized and top notch from the time they do their in-home estimate. The sales agents and the installers are professional and knowledgeable and the equipment is the highest quality. I've found their monthly service charge to be lower than the "big guys" and the quality of the service to be much higher. I will always use Longhorn for my home and business security and smart system needs. They have won me over! read more

From the very first phone call, working with Longhorn Smart Home Solutions has been amazing. Matt and the entire longhorn staff are professional, kind, respectful and got the job done super fast. Oh did I mention patient? They answered all my questions and continue do so without hesitation. I highly recommend them if you are a business in need of an alarm and cameras. The quality of the recordings, night vision and the ability to set the alarm remotely is reason enough to look no further. Thank you so much Matt! read more

We had a pretty extensive system installed by Mart and his crew and could not be more pleased. They went above and beyond during every step of the way. They really know their products, current technology, and what works best for you and your needs. Incredibly friendly and professional employees as well. Highly recommend. read more

Just moved into a new house and I was having trouble finding a security system that fit my needs and that wasn't expensive. Then I came across Longhorn Smart Home Solutions. I filled out a request quote questionnaire and received a call back within 20 minutes from Matt. He seen me that same day and really explained what they did and how it fit my needs. He didn't try to sell me on anything and even steered me away from things I didn't need. He is very knowledgeable and really does a good job explaining everything. Matt and Colin came over the next day and Colin installed my system. He was also very knowledgeable and explained how everything works and answered all my questions. I highly recommend this security service. These guys are very professional and work hard to meet your needs. I am very satisfied and I feel safer. Thanks guys. read more

I have had some extremely bad experiences in my attempts to find a local, honest, professional security company for my home. My previous security company was blatantly dishonest, and became straight up rude and disrespectful to me, after having a repetitive pattern of bad experiences with both the equipment, and most of all, with the monitoring part of the service. I won't go into details about them, but I mentioned them just to say how refreshing it has been to do business with the crew at Longhorn! They have been so professional and "Texas friendly" in switching my home over from a non functioning basic system, to my now current security system with smart home capabilities,and the best home security cameras to fit my needs. They are always on time, and happily answer any questions you may have, with an assurance that they will be there for you if you ever have a problem with your system (which, I have not!). The entire process of switching to their service has been a positive one, and I absolutely would recommend them for anyone who is either getting their very first security system or is tired of the ever growing circle of companies who don't want to be bothered after they get that first check after the install! Thank you Longhorn, for bringing back a caring customer service experience! read more

Longhorn Smart Home Solutions recently installed my home alarm system. They were efficient and courteous. The whole process was seamless. They even installed it on the same day I purchased. I've never felt safer. The equipment is easy to use, even my 10 year old daughter has become proficient with it. The best part is that you can control your alarm and thermostat from your phone. I would recommend Longhorn Smart Solution to anyone looking for a home alarm system. They are a local company and treat you like a real person. The sales team were knowledgeable and were able to answer all my questions. The installer was professional and walked me though all of the equipment. I can't say enough about how great my experience was with this company. read more

Five stars isn't enough to rate this professional home security company. I was an ADT customer when it was Brinks, then Broadview; so about 15 years total. We were continually having connectivity issues through the Pulse system. Customer service and technical service were of no help. I travel quite a bit for my job and my family's security when I am away is of paramount importance. So, I began my search for another company. Enter Matt Diehl and Longhorn Smart Home Solutions. From the initial phone call to installation, Matt and his team were the most thorough and informative security professionals I have ever dealt with. Matt took his time to evaluate my home and recommend appropriate security measures. He does not work on commission or "points" and I never felt like I was being "up-sold". Because of their customer-centric business model, Longhorn will save me a ton of money in the long term. The system they installed is robust, has a lot of technical features but is extremely easy to use. I cannot recommend this company highly enough for their home security system products and most importantly, their customer service. I will also use them for future IT and Smart home needs (camera systems, access points, etc.). Thank you Longhorn for caring for the safety and security of my family! read more