I will start by saying that it was an amazing experience all around. Brandon came to our house in a timely manner. He is extremely knowledgeable, professional and all around a great gentleman. The customer service was incredible, after doing the installation he even downloaded the App to my iPad and configured it for my easy use. He went above and beyond my expectations, I highly recommend Avenger Security - Central Security for your home needs. read more

I meant to write a review the week of the install, but I wanted to see how things went before I did. So here I am now! So, this all started with a call to ADT. Yes, yes, I know they suck, but I wanted to get a baseline price from them before I started out on my own. I dont have a home phone, so I knew it would need to include the wireless portion. ADT sales people are high pressure and annoying. Besides the fact they dont know a thing about security systems. They only know sales. Anyway, they quoted me 65 a month and a required 2 years contract. I laughed.... I hung up. Next, I hit yelp and start asking around to friends. No friends had a security system installed but one and he is a DYI guy. So then I searched Yelp I found Central Security sitting quietly in the top 5 hits and figured I would give him a call. Brandon answered the phone. Nice guy. Laid back. And his website seemed to really convey his knowledge of security systems. He showed up the next day and got to work. My system was new, but the board wasn't compatible. No problem. He installed a new board for the system and updated the codes. Rerouted the system to call the monitoring company and I was done! I had some cat issues with the room sensor in the following days. Not his fault, they climb and such. Not only did he remove it and fill the wiring hole, but he also didn't charge me a thing. Only cost up front were the key fobs and wireless communication. Total per month, 30 bucks WITH wireless. No contract, just two months notice before cancelling. Great guy, excellent work. Glad to be supporting a local business instead of a mega crook like ADT. And for you girls out there, he is cute too :) read more

I contacted Central Security Tuesday afternoon, looking for someone to do an estimate on Wednesday morning. I spoke with Brandon Adams who said he'd try to get someone there as early as I was hoping. I received a call to let me know the tech was on his way. He seemed very knowledgeable, was professional, and helpful. I received the estimate and will post additional information after I secure a couple more estimates and make my decision. The rates for service and support seem much better than most other service providers. read more

I've used this company for over 10 years. Very honest people who provide excellent service and products. I had them set me with with cameras with the monitoring and my alarm monitoring. I've been very happy with the quality and service the past 10 years and have Refered them to many friends who also have been happy. read more

Another satisfied customer....I didn't even bother with other estimates and dealing with ADT sales. I knew right away that Central Security would be right for me. Dealing with Brandon was a breeze, he scheduled an initial visit, met with my husband and gave him all the information we required to set up security in our house. It didn't take long for us to decide - the prices are incredibly affordable. Plus we had no desire to set up a land-line with Time Warner (like I need another reason to give that horrible company my money.) We were able to opt for the wireless option, which lets you receive calls to your cell phones - excellent! After set-up and a false alarm late one night, Brandon came by and checked out the house to discover a sensor had fallen off. He fixed it and sweetly conversed with my in-laws about the ins and outs of the security system. He was very patient and informative. Overall, I'd give Central System a hundred stars....and it doesn't hurt that Brandon is very easy on the eyes ladies :) read more

I'm sad. I thought I wrote this review MONTHS ago! Vivint came door to door. Having wanted an alarm system for a while they pushed me into their like 5 year commitment. I couldn't sleep that night and cancelled the next day. I contacted Central security and loved how Brandon did not push me to do anything I wasn't ready for. I can NOT stand hard sellers. Just let me decided. Let me breath. I called him back a couple days later and he came out to install the system. Our house was pre-wired but we wanted to back up to cell phone. We also installed a motion and he took careful thought in placing where the furry creatures wouldn't set it off (and it hasn't happened) I don't like contracts. I want to know if you are giving me terrible service I can walk away. I have been happy with my decision to use Central and I sleep more peacefully at night! read more

Had a nightmare dealing with ADT. Absolutely the worst here in Austin. So looked for alternatives. Found Central Security. Called them and Brandon showed up for the appointment on time. Got the whole system working and switched over. All of this was done after months of ADT blowing it - in just a couple of hours. System now monitored, half the cost and got some problem door/windows repaired. Support a local business and avoid dealing with the rip-off alarm companies by doing business with these guys if you're looking for a reliable alarm company that is honest in Austin. read more

Seriously, call ADT, Brinks or any of the other big alarm companies . . . and then call Central Security. Instead of being pushed into a 3-yr contact, upsells on equipment and general scare tactics, you'll experience the exact opposite with Central. Called, made an appointment for the following day and Brandon showed up exactly on time. My system was acting up and Brandon straightened everything out - no charge. And I signed up for their no-contract (just month to month) monitoring service Everything was so easy. I was also interested in camera security and Brandon patiently explained my options. I decided to wait for some new technology on its way and that was totally cool with Brandon. No pressure, no worries. If you need an alarm, repairs or monitoring, do yourself a favor and call Central Security. read more

Brandon is top notch. He's not super pushy like ADT was when we asked them to come give us an estimate. He only charged us for the price of the equipment, which was really nice and saved us a lot of money compared to the other quotes we got from other companies. I'd definitely recommend getting these guys as your security system provider. ADT sucks. read more

Just call to get an estimate, and omg. What a nice girl! So polite Yep, I'm replacing my ADT " always Done Twice" system for this awesome locally company! So happy! ADT sucksssssssss! I don't want it for free. read more

Brandon was very professional. Never once tried to up-sale us on anything. He explained all of our options and let the final decision be ours. Within an hour and half the system was installed, he explained how it worked and explained all the cost associated with installing and monitoring. Excellent customer service! read more

I contacted Central based on the strong Yelp ratings. My goals were to find a service not requiring multi year and find a company local. Russell came out on time and explained what equipment was already in the house and what was needed for the type of monitoring we wanted. He had to schedule a second trip due to additional equipment but was able to get everything taken care for us in a pretty short period of time around our schedules. The 5 stars are for the quality of service on the sales call and implementation, the cost of service, the features with the service like remote monitoring, and meeting my two initial goals for the contract and local business support. read more

Been with Central for 11 months now. They have been great. They had the best price. We had the option of paying for our equipment up front or signing a contract to spread the cost of the equipment out over 1,2, or 3 years. We chose to pay up front and have monthly monitoring with no contract. We had an issue with the display on our keypad, the display died. They came out and replaced no questions asked, no hassles. We talked with several companies, some very straight forward some, not som much. In the end, we chose Central because they had the lowest price overall. They have the least expensive monitoring monthly fee I was able to find read more

Some of the other reviews are more detailed than what I am writing, but I just wanted to let people know that there are alternatives to the "Big" home security system companies. My experience is similar to the other reviewers, it was very positive and I give the company and more specifically "Brandon" high mark. Brandon, was honest, professional, and upfront with technical and financial information. My system was outdated so he performed all the necessary updates at a very reasonable $ amount. He walked me through the process and offered additional visit(s) if needed. I highly recommend giving a local company a try, you wont regret it. read more

First class folks with great customer service. I highly recommend this company if you are looking for home monitoring. read more

Godawful. I wish there was a way to give this outfit zero stars. Don't get me wrong, it started just fine. Brandon (apparently the guy in charge) showed up for his appointment, and started the conversation by offering to charge me three times what ADT would charge for the same job. I had to haggle with him like we were at a farmer's market until we arrived to a more reasonable price. He then spent about an hour installing the system. According to him, the existing system in the apartment was no good, so he replaced all components with the new equipment. I have no land line, so he hooked up an IP monitoring module to my router - promptly forgetting to close the case, and leaving the electronics exposed. Brandon said that all wiring in my house worked, but neglected to mention that the actual window sensors were missing until the install was done. Then he said that windows wouldn't be monitored, or I could buy the windows sensors from him at $23 a pop. I thought it was a great joke and asked him why he didn't tell me about it beforehand, when he inspected the apartment prior to the install. He said that if I didn't like what I was getting, he could just remove the equipment and leave. I was very surprised by this approach, as I thought that "I'll take my toys and go home" attitude belonged in the sandbox, not in the real world. Still, I figured it would be OK anyway since the alarm covered my entry door and my balcony door, and he installed a motion sensor as well. So I let it slide (big mistake; should've told him to pack his stuff up and get going). Next evening, I accidentally set off the alarm. Totally my fault (fat-fingered the passcode), upsetting, but all in all not a big deal. After about a minute of deafening siren, waking up all my neighbours and general embarrassment, I managed to silence it. Oddly enough, the Dispatch Center (who did call me promptly) were not able to silence the alarm remotely, even though it was never a problem for ADT in my previous house. After I silenced the alarm, it immediately went into Trouble Status. I called Brandon, who sounded distracted and annoyed, and asked for support. He proceeded to poke around remotely, with no success. I verified that my Internet connection was up and did all the troubleshooting Brandon asked me to do - great way to pass time at 9PM for sure. As every attempt to fix the issue failed, Brandon sounded more and more annoying and impolite; worse, he tried to shift the blame on me every five minutes, and continued to imply that I somehow caused the problem. I then asked him to come by at 6PM next day to fix the issue. He said that it was too inconvenient for him and proposed the time that did not work for me. I then said that he could either come in at the time that worked for me to FIX BROKEN PRODUCT THAT HE SOLD ME AT HIGHER RATES THAN HIS COMPETITORS, or he could stop by a day later, collect his equipment, and issue me a full refund. He certainly did not like that and launched into a tirade that stopped just short of him calling me names. I could not believe what I was hearing. Needless to say, I will not do business with Central again and go with a large reputable outfit like ADT. I am definitely going to have to watch my credit card statement to make sure he follows through with a refund. Rest assured I won't hesitate to dispute the charge if necessary; considering reporting this to the licensing board and BBB as well. TL;DR: sometimes it is wise to resist the urge to support the local "little guy" and go with the company that knows what they are doing. Central Security and Brandon in particular is NOT someone you want to deal with. Expensive, inattentive, distracted, impolite, constant upselling and no real desire to support you, "just give me your money and shut up." Definitely NOT someone you want to entrust your belongings and your own well-being. read more

Thanks to Yelp... I found Central Security! If you are in the market for a security system - look no further. They have all 5-star reviews in Yelp - which proves a point - particularly knowing that most people generally blog in Yelp when they are unhappy about something. Pros: - They are a local company - you get personal attention. - Brandon who does the installation was quite knowledgable. - Benee who generally answers the phone is patient and courteous - Their monitoring fee is very reasonable - 20 bucks a month. (compare to ~30 - 35 bucks) - No long term contracts -- just 3 months advance cancellation notice(compare that to 2-3 years by other companies) - If there is some issue with your system - they'll come to check it out for free Cons: - None so far (believe me, I'll post them if I find any :)) I strongly recommend Central Security. read more

I did a great deal of comparison shopping before selecting my alarm company. Central Security consistently came up as a top rated company. In addition, I have friends that use and recommend the company. I contacted Central prior to moving in to my home to ask questions and schedule the install. From the first phone call to the final install, the company was professional and courteous. The day of the install Brandon was on-time and did an A++ installation. The rate for service and the companies full support are better than most other service providers. I definitely recommend using this company read more

After moving into our new house, I did some searching for a good local security business. I found these guys on Yelp and I couldn't be happier. I have had their service for 8 months now and I will not be making a change. Installation was quick and the installer was extremely friendly and knowledgeable. A couple of weeks after installation, one of the sensors malfunctioned and our installer came back out the same day I called him to make the repair. Reasonably priced, very friendly, and completely local company. Central Security is great. read more

Still with this company. Have referred a couple people and they are still with them as well. No frills, but does the job. I'm very happy.

I had an old system in our home that needed to be "fixed" and operational. I looked at Yelp - my go to online review - and saw the strong reviews for Central Security. I also know there are other security companies out there to stay away from. I called Central and scheduled a time for Brandon to come to our home. He came out and quickly found the problem, put in a new motion detector and had us up and running within 45 minutes. The 90 day contract is key - don't get locked in for 3 + years with other companies. Brandon is knowledgeable and professional - At this time, I am very satisfied. I will write another review after I have experience with the monitoring service. read more

I've been a customer of Central Security for two years now. These guys are knowledgeable, friendly and professional. When I decided I needed to have a security system installed, my main goal was to avoid contracts. I shopped all the big name providers and quite a few local providers before I got to Central Security. What I found out with the other providers was that in order to avoid a yearly or multi-year contract, I would have to buy the hardware up front at exorbitant rates. I found the quote from CS to be extremely affordable with no contract. Brandon is very courteous as to what the customer is requesting. He examined my house and recommended the most logical and most secure configuration without attempting to push unneeded hardware or services on me. There service after the initial sale is what keeps me as a customer. They always answer my questions promptly and the one service call I did require was scheduled promptly and resolved. An additional bonus is that this is a locally owned business with roots in the community. I'll keep them as my provider as long as I have a residence in the Austin-Pluegerville area. read more

Brandon was here on time, replaced our battery and was out in a jiff. I'm still very happy with their monitoring service, which calls EVERY TIME after an alarm goes off. When I was with Brinks, I paid out the nose for their system and they didn't call half the time an alarm was accidentally tripped. I'm also happy not having to be locked into a 3-year contract! I just can't say enough good about these people, very impressed as always, and very grateful to have an honest company for my security needs. read more

We had Central Security install our security system about two months ago, and we could not be happier. The owner of the company, Brandon, came out and was very thorough. He checked every single window, motion detector, and both doors to ensure that they were all connected to the system, so we would have complete peace of mind. We had him remove an extra keypad, and there was a hole afterwards, and he even took the time to fill the hole and make it look perfect. I highly recommend Central Security!! read more

This is the best security system around. Not only is Brandon super knowledgeable and nice, Benee is SUPER friendly, never pushy and very patient. She never got an attitude when we were playing phone tag and they are just so pleasant to work with. The prices are great and they deliver! The signs they put out front are noticeable and they came out and fixed the alert that wasn't working! I think they are about the nicest company around to work with! 5 Stars!!!!!!!! read more

Everyone is so friendly at this company. The dispatch lady was very nice and got me a time. Brandon came out and went over everything, made it all clear and didn't push anything. Got everything setup quickly and clean, showed me how to use it and was out the door. I was going to do the phone setup, but he recommended the mobile setup (but not pushed). I convinced myself because the only reason I have the phone is for the alarm, so the costs offset. I like the mobile setup because you can check on things from your phone. No tricks to what I picked, just a good alarm for doors and windows. Pricing is great, no contracts, service calls are included, and it would be easy to add anything to the system. If I moved, I would definitely get them at the next house. I can see why they are rated so high. read more

If you are getting a system installed or an existing system monitored, look no further! Brandon is amazing. He is very knowledgeable and isn't going to take you to the cleaners with unnecessary equipment or monitoring costs. I have used Central Security for over three years and at two houses. I highly recommend Brandon and Central Security. read more

Wow, Jay is super friendly and answers every question you have with clarity. I asked Jay about the cameras but Jay did not pressure me to buy them "just because" I was asking about them. He agreed to come back and install cameras at a later time if I ever wanted them. I have used this company for years. I moved away for a year and came back. We didn't even have to think about what security company to go with. Central Security has that amazing small business feel because they value their customers' satisfaction but they also have the experience, knowledge and professionalism like a large corporation! -Margaret and Luis Macias read more

Brandon came out to my house and replaced the board and 2 keypads on my old DSC 632 security system. He took his time and explained everything to me. He set up all the codes, fully tested the system and the sensors and did an amazing job. I highly recommend Central Security, they are amazing! read more

I've had this company for 13 years, decided to upgrade because my system is getting outdated. I checked around with different companies and for the money they had the best system. The installer was very friendly and professional, thanks again Pete. read more

Jay was great! He arrived on time as promised. He was very informative and easy to work with. I appreciate the "no nonsense" work ethic. I highly recommend Central Security. read more

Great company! I called two of the big companies and they were rude and expensive. Brandon was very nice and professional. I have been very pleased with the service. The are also easy to reach if you have quesitons or concerns. I can not say enough nice things about them. read more

So far I have nothing but good things to say regarding this company. I asked way too many questions and every time Jay was nothing but helpful and thorough. They showed up on time for the installation and did and nice job while providing a quality system. They have competitor rates to the other companies but far exceed them in quality and customer service. I would recommend them to anyone looking to secure their home or business read more

I have to thank all the Yelpers before me for the helpful reviews on Central Security. I didn't take the process of getting a home security system lightly. Boy...am I happy I went with Central Security right off the bat. There is a reason every review I saw is 5 STARS! I wish more companies would take note of the wonderful customer service AND affordable prices. Brandon, the owner, who installed the system is a great guy to know. He is super smart and really easy to talk to. Plus, the system itself is awesome! You can use a really simple phone app to control the system. I couldn't be a happier customer! read more

Researched several companies before making a decision on a security system. Very happy with company and installation. Russell came to our home for an evening appointment. We have existing equipment in our home, but it is old. Instead of trying to sell us all new stuff, Russell went above and beyond to make what we already have work. Russell was very pleasant and efficient. He answered all of our questions in detail and provided great feedback and suggestions. I am so glad we made the decision to go with Central Security. read more

Very pleased with our new system and the customer service. Chase took great care of us and explained everything clearly. Loved the no hassle process - no credit check or long- term contracts. read more

This is a great security company. They are locally owned by a very nice young couple. This is our third home with a security system in different cities and by far the best. In the past, if there was a problem, someone came out and we paid for the service call and the needed work. Central Security warrants their work, comes promptly, does whatever is needed and there is no charge. If you are installing a security system, this is the company to use!! read more

By far, the best customer service, monitoring, and rates available. Team and dispatch immediately answer our calls and visit for service requests - one time, Jay, our rep, waited over an hour before we returned to our property. Poor Jay even had to deal with our neighbor calling the cops on him - but hey, we really got our value because we had our alarm system and a live person to watch our property! Can't beat the prices - I've used ADT before and for the same rate, we were offered way more and definitely feel safe in our home. read more

Central is the only choice for security in Austin. After a nightmare experience with ADT and their runaround with 3 yr contracts, I luckily found Central Security online. Brandon is super nice and a MacGuyver (sp?) with any security system. My faceplate unit was old and I needed a remote panic button. He said I might need a new faceplate for $40 but he was going to see what he could do ( I would have paid it). Well he was able to wire it so I didn't need a new system. And Central only charges $20 a month vs $35 for ADT. read more

Let me add to the glowing reviews on this great company. Brandon is knowledgeable and professional. He talks to you like he would a friend and treats people right. His prices are extremely competitive and I love that I didn't have to sign a contract. We are about a year into our service with Central Security and are glad we made the decision to contact them. We have the cellular system that tied into my existing wired home. A few of the wires to the windows were damaged but he had an easy solution to keep them secured. My only issue is that we don't know how to program the device to arm all of the areas except ones we want unarmed at certain times. We called and asked this question, but their answer was to search online for the manual and try to figure it out ourselves. It's no big deal, but I'm sure it can be done, and we don't know how. If you're looking for a good security system that works and isn't a budget breaker, give Brandon a call. read more