We shopped around for an alarm company and really liked Brandon the owner. Everyone else sent out a sales associate, with a premium cost. After talking to Brandon felt that he's the owner, he's going to take care of us. We've had our system for several months and the one problem we had was user error and Brandon came over to our location for us back up and running. I also love that his wife is the one answering the phones. Really have had a great experience with central security. read more

Very happy with them. When I need help with some aspect of the equipment they are always on the phone with me. If there is a reason to come out, they can be at my home within one day. The equipment that is provided has a lifetime guarantee. I can easily deal with the founder and owner of the company. I highly recommend this company for home security. read more

We have relied on Jay of Central Security for over 10 years, 2 different houses. He just updated our outdated security system in our 25 year old condo at our request, making great suggestions to update motion detectors & accomodate new windows, even updated a few smoke alarms for us. Overall, he knows his business, is local & reachable with great price & service & won't upsell you. Very patient with questions, efficient, dependable & easy to deal with, a pleasure. read more

Jay is seriously so amazing. When I have issues, he is extremely responsive to my texts and makes time to come out as soon as possible. He has with nothing but a smile replaced faulty sensors, upgraded my system, answered questions on status messages on the panel, and much more. This is why he has 5 stars and my loyal business. Thank you, Jay!!!!! read more

I have been using Central Security for quite a few years now. I had never left a review as I always like to see how services play out. Jay has been very attentive and knows what he's doing. Installs are pretty clean and of course functional. They now install alarm.com which pair very well with the older DSC system. I now have much more integration and ease of use. Not many places actually answer their phones and answer text messages. read more

Jay installed cameras and system on my new home in ATX. He is amazing! Personalized service and support whenever I need him. One of the cameras didnt work right after a couple weeks and he came back and fixed immediately. He lets me text/call him with support questions all the time. highly recommend read more

Can't say enough great things about Jay and this company! Two thumbs up on my complete install. Pricing was very reasonable and service after the install has been great. This is the definition of customer service folks! read more

Just wow. Jay was prompt and friendly in his initial assessment, and even took a moment to let my dog smell him and decide he was "good people." Jay was polite throughout his visit, and made quick work of the install. He took time to make sure we knew as much we cared to (some of us wanted more info than others...) about the system, and then reassured us to reach out without hesitation should the need arise. Polite, prompt, professional. Would highly recommend. read more

We've been using Central Security since 2016 at both our current home and previous house and are 100% happy with the service. The equipment costs were reasonable and the installation was free. There is no contract. The monthly charges are less than the national home security firms and have not increased since 2016. But the best part of Central Security is Jay. He is professional, courteous, competent, and responds quickly to questions, typically within 1-2 hours. When we occasionally see a trouble light on the system panel, Jay usually can talk us through a solution, without the need for a service call. When we have added new equipment, Jay has suggested affordable solutions. Central Security is the best and we recommend them highly. read more

Central Security is an extremely reliable security company that I would recommend to everyone. Jay truly cares that his customers are satisfied and that the job is done to the most professional level possible. His response time is extremely quick and he answered all my questions along the way! I am extremely pleased with our security system and I am so glad we switched over to Central Security. read more

SECUUUUURITY!!!! If you have ever had your house broken into, you felt violated. Someone has been in your home, your domain, your fortress of solitude!! We had this happen in our old home. They stole all of my computers, trashed the house and took my beloved 60 inch television. I wanted to go all Batman on the scum who broke into our home. We called up Jay and set up an appointment to have a security system installed. This beat me hanging outside the house at all hours of the night with no shirt and a baseball bat. Jay was quick and efficient with the installation. We were secure once more. We had Central Security signs in the front yard, back yard and stickers on the windows. My Wife made be take down the "Beware of Mr. Smidgens" sign. Our home was protected and it gave us a great peace of mind. We recently moved and Jay was quick to answer the call to help us get set up in our new home. We have a new Fortress of Solitude and the peace of mind to go with it, thanks to Jay and Central Security. Now, what did I do with that "Beware of Mr. Smidgens" sign? read more

Been using these guys for years; now at 3 different homes. Excellent customer service. No contract/sales gimmicks. Highly knowledgeable. Even drove out to Driftwood to transfer our service and install a new system when we needed it. THE company to use if you want quality service and don't want to mess with the nonsense of the larger companies. read more

We had our Central Security system installed in our new home 5 months ago. Russell came out to meet with me, discuss options, and explain how their company works. He was very knowledgable, personable, and polite. Patrick came out a day or two later to install our system and did a great job. He was very respectful of the fact I work from home, kept any noise to a minimum, was very professional, and extremely polite. I called yesterday to ask for help with my alarm and spoke with Patrick. He came out today to take a look (turns out it IS the cable modem, not anything wrong with the Central Security equipment) and was again so respectful of my working from home, professional, and polite. Thank you for coming out so quickly and for going through all the equipment to figure out the root cause. I want to express how grateful I am for your EXCELLENT customer service from both Russell and Patrick! read more

Jay has installed alarm systems for us at two houses. Both times he went above and beyond, making sure that he recommended the most cost-effective and secure system for our family. There was no upsell pressure and he made sure we fully understood the system before he left. One of the reasons I went with Central Security is that they don't lock you into long-term contracts. I have heard horror stories from friends and family about how unhappy they were with their install and service from their alarm providers. You won't have that issue here - the customer service at Central Security is outstanding and their prices are extremely competitive. In our latest install, Jay meticulously troubleshot the wiring from a security system that had previously been installed. He took his time to ensure we could get the most out of sensors that were already in place, saving us significant expense. I highly recommend Jay at Central Security for anyone considering the installation of a new system - you won't regret it. read more

I have been a customer of Central Security for several years now and I must say that they are one of the best customer service organizations, large or small, that I have ever encountered . 1. They know their business. Anytime I have had a question or issue, they know what to do and are able to resolve it quickly . 2. They always respond, and do it quickly . My calls are always returned promptly and by someone who can help me. 3. No charge for service calls. If something cannot be handled over the phone , they come out and take care of it quickly and on my schedule with no additional charge. 4. Good value. The monthly charge is very reasonable and it is well worth having a knowledgeable , personable, human being readily available to assist you . Jay is a really nice person, knows his field , and works hard to be sure you are taken care of. Every time I speak or meet with him, I am reminded that is was a good decision to go with him and his company . They are the gold - standard of security. read more

Jay is awesome. He came out to install my alarm system very quickly after I called, and my service is incredibly affordable and auto-drafted, so I don't even notice it's there. He was able to wire a very old DSC system with his service and the app works too! He is very responsive on the phone for follow-up support, and I strongly recommend him and them. THANK YOU!! read more

Affordable, reliable and great customer service. I met Jay several years ago after a break in. He helped secure our home by installing over 30 devices on short notice. Over the last two years Jay has also secured two of our offices. I love having control and visibility remotely via the phone app, which also gives me the flexibility to grant access to welcome visitors. I refer and will continue to refer Jay and Central Security to all my friends and family. read more

Jay is the best! Uber responsive and thorough. Just what you need when dealing with the security of one's home and family.

I can't believe how stress free and nice it was to deal with Central Security. First, I had their major competitor come to replace their system which was originally installed in my home. It was an hour long, irritating sales pitch. I have honestly never been so stressed by a purchase situation except when buying a car. And to boot, the guy wouldn't even give me a written quote unless I signed a contract on the spot! The pressure to commit is intense and aggravating. Central Security was like night and day. Russell arrived, greeted me, and got right down to work inspecting the house. He whipped up a written quote within the first 15 minutes and as soon as I had asked all my questions and was satisfied with the answers, he was on his way. No up-sell, no scare mongering for expensive digital door locks: just business. Overall the hardware cost was about $100 more up front with Central Security to bring my home system up to snuff, but the monthly service charge is half of their competitor's rate for basically the same service, minus some bells and whistles I'll probably never use. Best of all, Central Security offers a 90 days cancellation notice policy. Their national competitor always demands a three year contract and WILL come after you for the balance if you cancel. Enjoy being extorted for about $1,400 if you change your mind a year later! You definitely have other options. I highly recommend at least getting a quote from Central Security before you go with one of the other national brands. So far my experience has been great. read more

Jay was extremely helpful. He showed up early which was very convenient. He got everything up and running like he said he would, and stuck to his estimate. Definitely recommend! read more

We have been with Central Security for over 4 years. We wouldn't even think of having another company. Jay P did our original install which was perfect. We have had nothing but positive experiences with him and his colleagues. Jay is professional, honest, reliable... Whenever we have a question, Jay is readily accessible. This level of service, you can only get from a local company. I have been so pleased by Central Security and I have referred them to family and friends and everyone has been extremely pleased by their service. read more

My family and I have had several companies come out and give us a quote on a security system. What I can tell you is that I definitely like what Central Security is bringing to the table. I want to do business with a local company, and I don't want to be stuck in another contract. Jay, with Central Security, gave me that opportunity. He was professional and knowledgeable with regards to what we needed to secure our home. To all Austinites and avid Yelper's, I have to say: You really can enjoy being a customer again. Overall, I have had a great experience. I was able to do business with a local company without having to sacrifice reliability. As our single-point-of-contact, Jay is always easy to reach. By avoiding another long-term contract, I retain the control to chose who I want to do business with each month. The way Jay explained it, the sole reason they don't put their customers into long-term contracts is because they believe that a happy customer, is a loyal customer...and he is absolutely right. Here's the best part, Jay's quote was the most competitive! Thank you Jay, for all your help...keep up the outstanding work!!!! read more

Ask for JAY - he is AMAZING!! He came out the very next day to do an estimate, worked around my crazy schedule, was early; and educated me on all things Home Security. He was patient given I was not up to speed with the latest cameras and features for safety. Learned a lot and feel safer than ever. Also, when I didn't love the camera angles at first, he moved all of them completely without hesitation. He set up my app on phone / desktop; helped me program additional codes. He came back the next day unexpected to see how everything as working, the camera pictures, and system in general. It is already great. I always recommend shopping local and again it paid off to not go with a national company where you are a number. He checks in via phone and text and is one of those exceptional service providers that everyone should be. Highly recommend him! 512-299-8900 read more

We've use Central Security for almost four years now. The company provides superb customer service. Jay is always highly professional, courteous, and responsive. He was always available if there was something that needed attention. The pricing is very affordable and there are no contracts or gimmicks. Central Security is the way to go, don't waste your time with ADT or the bigger companies. read more

Superb customer services! We've used Central Security for over 2 years. Jay installed all our equipment quickly and without all the up-sell we got from the 3 other companies we met with. When we have any questions, Jay is quick to respond. Highly recommended. Don't waste your time and money with the national or local competitors; call Central Security and see the difference for yourself. read more

I have been a customer for 2+ years with Central Security and I am extremely happy with my alarm service. I feel safe and secure, the alarm is easy to use, and the customer service is exceptional. Jay will answers call after hours and on the weekends. He is very prompt, professional, and courteous. I highly recommend Central Security! read more

I have used Central Security as a home alarm since my husband passed away 3 years ago. Jay Phipps installed all the equipment in a timely and very professional manner. I highly recommend Central Security. read more

I have nothing but great things to say about Central Security and especially my experience with Jay. The customer service is always amazing and installation is always quick and seamless. I have used Jay on several occasions and he is always nice, professional, quick and helpful! Couldn't be more happy with my Central Security services! Keep up the great work! read more

We have been working with these guys for around a year & they are the best security professionals that I've had the pleasure of working with in 9 years of low voltage. They are professional, honest and do things by the book. Everything you'd want in a security professional. read more

I have been associated with central Security for over 7 years. I have had nothing but exceptional service, immediate responses to my needs and courteous professional behavior. I will never use anyone else, you can depend on Central Security to go that extra mile for you always. read more

I was referred to Jay at Central Security by a friend. He was responsive right away and scheduled my security inspection. I was very busy with work and he had no problem meeting me at my office. He was very professional and explained all the security items. He even played with my dog at the house! Thank you for your help. read more

This is my first review. I have never taken the time to review anything, but I felt the need to do so here. I was in need of an updated security system, basically wanting to add cameras to the outside. Central Security has received mainly all positive here, so I contacted them. Jay contacted me and we discussed my needs over the phone. He was responsive and polite over the phone and agreed to meet me at my house. His price was excellent and he even agreed to install my own cameras and Ring doorbell at no charge. Free installation and a month-to-month contract, so I signed up. Well, my dad always says, "you get what you pay for." First off, I should have suspected something when the Austin office contacted me instead of Pflugerville's office. I live in Round Rock. On the day of installation, Jay came to install the system. The cameras, which I purchased separately, had not been delivered yet. This is when things went horribly wrong. The panel he installed was one from ten years ago. I know, because I had it over ten years ago. I currently had a digital, touch pad panel. He installed one with no screen and simply buttons to push. The corresponding app for my smart phone, which he charged me $100 for, was simply one screen, which consisted of numbers. If you lookat the apps from other companies, this one was laughable. I was expecting a upgrade, but received a used downgrade. Furthermore, he kept the old panel up, so now I had 2 panels. And the one he installed was right above my light switches, so I would have to open and close the panel if I ever wanted to use the lights. Plus, he intentionally chipped the molding around my door because the panel was too big to fit there in the first place. I contacted Jay the same day to cancel the contract. He didn't leave me a copy of the contract, but luckily I know that in Texas you are given 3 days to cancel without penalty. He said he could install a new panel, but it was the one I currently have, that he left on my wall. How is this an upgrade? He then stated that he could take my old panel back to the office to "hack it" and then reinstall it. At this point, I wanted nothing to do with this company and contact the Pflugerville office. Now, I have nothing negative to say in regard to this office. In fact, I would give this office 5 stars. I spoke with Benne, who was extremely helpful. She agreed to come to my house on her lunch break to pick up the panel and equipment Jay, from the Austin office, had installed. By this time, I had another company install a new system. That tech made some comments that bordered on Fraud from Jay. He mentioned that half of the house was not being protected. The Ring doorbell was installed wrong and would not detect motion at my front door. He was curious as to why Jay was in my closet messing with the panel when there were other places in the house he could have plugged into, and he even showed me these outlets. He said with new technology, there is no need to access this panel in my closet. He had me watch him unistall what Jay had put in my closet. When we went to uninstall Jay's equipment, he found names on the back, showing that they were used parts, belonging to other people. I was now more scared than I was before the entire "fiasco" . In the end, maybe it was only Jay. But I could never recommend this company to anyone. If you must use them, please contact Pflugerville. Again, they were responsive and helpful. I am not sure exactly what the situation with Jay was, but something seemed very off in the interaction I had with him. I do plan on contacting the company again to speak with management and I will post an update once I do, but I wanted to alert people who see the reviews before then. read more

This guy was not only on time, he provided me with the best personal service I have ever experienced from any type of home installation. Very courteous and not afraid of work, my home is so old and he had to re-wire every single window, which he did very fast and very professional. He explained everything with much detail and I know he is just a phone call away. Jay was excellent and I will refer him to all of my friends! read more

Highly recommend them! Great service! Dedicated to their customers!Jay is always friendly and reliable!

Jay and his office are amazing. Their service is top notch, timely, and affordable. When you need security service look no further, this is the company for you. read more

Great security system , they did a great job installing it. Great monthly subscription.

Jay is so wonderful! He took his time with me and helped me understand the entire process without being the slightest bit condescending. He provides excellent customer service and very reasonable rates. read more

First time security system customer. While doing my research, Russell was straight-forward with questions and pricing. After signing up, Eric came out to do the install and was courteous throughout the process, he even offered to remove his shoes upon entry, without being asked. Since installing, we've had a few questions about the system as well as a special request for a new yard sign after our dog jumped on it and broke it. I wouldn't be surprised with a lack of response after signing us up as a customer, but Russell came through and addressed our issues with patience. read more

Don't waste your time calling anyone else. I am the worst at any type of technology and have already called Jay numerous times with ridiculous questions. He always answers immediately and has been out twice in one week to help me in person instead of just referring me to the manual. Prices are the best in town, no contract, easy going local folks running the business. Did I mention they are all super nice?? When I called for an initial quote, they walked me through exactly what kind of service I might need and even suggested that I wait a while to add on extras just to make sure I needed them. OH- and don't forget to give him a slice of King Cake for a discount. ;) read more

Jay made the setup & installation process super simple. There are many competitors for this type of service, but when it comes down to it, it's all about customer service of which Jay at Central Security excels. read more