I've been with Central Security for almost a year now and my experience has been great. I waited a…read morewhile to write this review, because I wanted to makes sure the customer service was just as great if I ever had an issue. I found Central Security on Yelp. Patrick answered when I called for service. It was down to Central Security and another home security company. Patrick explained everything to me and answered all of my questions. I was very appreciative of this because this was my first time owning a home security alarm system. I really love that since this would be my first time, there's no contact. I love that they believe in earning your business instead of being nice upfront and then not having to work to keep your business, because you're trapped in a contract. I signed up with Central Security and paid for my equipment upfront and my cameras. I just pay monthly for the active monitoring. One time after I was approached by another company a few momths after I been with Central Security, I called Patrick and let him know and he let me know he value my business and gave me a fair renegotiation on my monthly fee. The next month I bought another camera and has then install it. I'm also happy to report that the alarm does work I had a false alarm when I was away in away on a windy night and the wind push a an unlocked door open. The police ended showing up and the security center did call. Unfortunately I was sleeping at the time, but it was reassuring to know that the system really does work! I highly recommend Central Security. I've had excellent service, when they came to install the system they were punctual professional and fairly quick. This is the best deal in town with the fairest prices!

very prompt and courteous , excellent company Brandon and…read moreBenay are always helpful when we've had questions or issues.

We had a great experience with Securimax and are very happy we chose them. After a few incidents…read morenear our home, we decided it was time to invest in a full security system with cameras. We spoke with several companies, both big national providers and smaller local ones, and ultimately went with Securimax. What stood out was their local presence and the hands-on approach, especially from Jack, the CEO. The installation itself was fairly involved and took most of the day, but everything was handled smoothly and professionally. Since then, their service has continued to impress. They're very responsive whenever we have questions and have been flexible in helping us adjust or expand the system as our needs evolve. Overall, it's been a really positive experience.

Absolutely the worst company I've ever dealt with!…read more I hired this security company thinking I was protecting my home, but instead I got stress, wasted money, and zero accountability. The installer showed up late, seemed completely unprepared, and didn't even know how the system was supposed to work. Sensors were crooked and one camera works only sometimes. When I asked about it, I was told "that's how I was told to do it" and "most people think it's ok". The system went offline multiple times, including once while we were out of town. What's the point of paying for the services if it doesn't work when you need it most? Customer service is a joke. Calls go unanswered and when someone finally responds, they act like you are the problem. Every issue was blamed on my internet, my phone, or "user error," even though the system wasn't working rights from day one. How is it my fault when the app says that a camera is offline? What am I supposed to do but contact them. I pay them monthly for the service, so if something says it is not working then I think it's reasonable to say I can call them. What is not reasonable is for there to be no customer service when the system is malfunctioning. To make matters worse, I was locked into a contract and threatened with cancellation fees instead of offered real support or a fix. If you care about your safety, your money, or your sanity, stay far away from this company. I regret ever signing up. I thought I was doing good by going with a small company, but I should have called ADT, Vivint, or someone bigger.

We contracted Matt and his team to do a few projects on our new construction home:…read more1. Install security cameras utilizing existing pre-wire 2. Install home networking utilizing Ubiquiti equipment (WAPs, Network Switches) 3. Flush Mount TVs in multiple rooms 4. Install security system utilizing exiting pre-wire 5. Install floodlight 6. Install smoke detectors (Nest) Matt's team was great! Everything was installed perfectly and the team spent time to make sure everything was working as we liked. We did encounter some issues, however, Matt had his team work with us to correct them as we encountered them (i.e. faulty pre-wire causing false-positives on the alarm). I have to give a special shout out to Keith. He installed every single TV in the house to perfection. I was really looking forward to a beautiful flush mount install of our TVs in every room (especially the living, game, and media rooms) and he delivered. Will attach more photos of the cameras and networking closet (which was installed along with a fan).

I greatly appreciated having a home security system installed by Longhorn Smart Home Solutions!…read more Good price and exceptional service! I had used an ADT system for years that needed replacement and ADT service had become problematic. It is great to see a local independent company do great work with exceptional 'old-time' personal service! I highly recommend Longhorn Smart Home Solutions!

We had a bizarre beeping going on at the panel area, not the keypad. No one could tell us over the…read morephone what it was. We thought it was coming from the security system. So Clint from Smith Thompson came out and identified the cause of the beep - it was not their security system. But he got it to stop, and checked our system, changed batteries, tightened connections and got everything working well. Thank you Clint and Smith Thompson!

I was a customer for several years; paid my bill timely. I am moving and no longer need the…read moreservice. The box is beeping. I call and inquire how to stop the beeping. The tech texted me two photos. When I called with a question, he was rude, told me I was no longer a customer, and a tech call would cost $69. He instructed me to enter a box, unplug certain wires, etc. Are you kidding me? If this is how Smith Thompson treats former customers...look elsewhere! Note that they have five star reviews from years ago, but things have changed. Customer service is the name of the game and they don't practice it.

The control panel is lastly fitted and it looks fantastic on the wall. They came in time and did a…read moretidy job. The application is compatible with my phone, and all the sensors are configured. The house is a lot safer to-night.

I called this establishment yesterday morning to inquire about their services. The owner, Danny,…read moremet us at the property two hours later. It is now the next day at 11 o'clock in the morning and the system is being installed. That is amazing service! My installers name is Mike. He is kind, courteous, patient, and informative. I've asked him a lot of new user questions And he is very patient in answering. He provided me honest and educated answers. The price of the system is reasonable. Danny listened to our needs and did not sell us more than we needed. He provided us exactly what we needed! I am thankful to these gentlemen for providing safety to our home! I highly recommend this business to anyone needing home or business security and piece of mind.

Hubby and I bought our first home and were wanting to purchase an alarm system. Andre (the fella…read morewho knocks on the door) came by and asked if we were wanting to purchase the system. from day one this guy was AWESOME. so easy to talk to, super laid back, and ALWAYS happy. not annoying happy either. anywho, we explained that with the move and being first time home buyers we weren't able to purchase something. at the time. he came by every few months to follow up. THANK GOD. the last time he came by we finally purchased. AND I COULDN'T BE HAPPIER! system installation was a breeze. I wish i could remember his name, think it was Darell? anywho he was awesome. he handled my crazy hyper dog very well. Anyways, he showed us step by step! went through the website, helped me download the app, made sure to look the other way when i was putting in codes. it was great. Today, My alarm went off while I was at work. My heart skipped a beat or two when i looked at my phone and had Email alerts, text messages, voicemail - from a real person. I had been alerted by my app and my mother in law (emergency contact) I called back to see what had happen. I forgot that I had my sister and her kids over. One of the kiddos open the door to let the dogs out and thats why the alarm went off. I was so happy to find out that I had a video captured! - SO HILARIOUS, my nephew (the one who open the door) went RUNNING when the alarm went off. I cried from laughter when watching the video (your able to save it by the way!) The company even came on the intercom and asked my sister if everything was ok. I seriously couldn't be happier. LOVE YOU GUYS!

Excellent technical knowledge, thorough/detailed planning, expert installation, professional and…read morefriendly service. Exceeded all our expectations for home security (and we are very picky and called around). Paul worked with us ahead of time to ensure our needs were understood for our newly-constructed home, and Joey did an amazing job installing the system (efficiently and flawlessly) and providing training on how to use it-- from keypads to smartphone app setup to Austin PD alarm registration. Our home was armed and monitored upon move-in, taking one headache away from the chore of moving. We highly recommend Blue Line for your home security needs.

They were on time for their appointment to install security system and very professional at all…read moretimes . The security system is very updated like what i saw with other companies cellular monitoring . This was much less than i was quoted by other companies . I would and will recommend

I wanted a complete exterior surveillance system for our home as we leave for the summer every…read moreyear. I researched all the available system options and considered buying and installing one myself. Then I came to my senses! We have a 4,000 sq. ft home with 2 gates and 5 doors, and an acre of land. It was a lot to cover properly. I already had a SimpliSafe alarm system and didn't want to hire a company that wanted to sell me monthly video monitoring. After much research and reading reviews I hired Vital Security. Now, I'm a genius. They installed an 8 channel system this week. The cameras are HD and IR. The resolution quality is amazing, even in the dark! We had the monitor and DVR set up in my wife's office. And though she was not entirely sold on the need for such a system she is now a huge fan. Yesterday, she saw some city workers approach the side of our house and went outside to see what they were up to. Later, she came back to her office and noticed a package was sitting on the front porch. She loves it. The phone app is great and easy to view all the cameras live. That is how we will monitor the system when we are away at our summer home. Now, to mention the Vital Security team. I was able to get a quick and fair quote from them as they utilized a satellite map of our home. They arrived on time they day we had scheduled, even though a big storm was coming. They did what work they could before the storm hit. They were back the next day and completed the job, even though I added an extra camera request. The installation was very neat and clean and they took great care to hide cables. Not only is the equipment excellent and the installation executed perfectly, I must add that they are great guys and really easy to work with. Truly trustworthy professionals. I wish I could use them on our summer home. My wife and I are really happy we made this investment and she thanked me for taking the time to find the right company. Vital Security: Wife Approved! Hire them!

BigStar installed security in our warehouse space and we had a great experience all around. The…read moreprice was competitive and the systems all integrated really nicely. They set it up so through one app, we can monitor our security cameras and recorded events, monitor motion and glass break sensors, and lock and unlock our exterior doors. It's really slick and user-friendly, and we really couldn't have hoped for a better installation or customer experience. Friendly, competent, honest people, charging competitive prices. Pretty awesome.

I am the office admin for Bigstar, and I am customer. We have both a security system and camera…read moresystem. My family loves it. I can see what is happening at my house even when I am not there. Being able to check in on my husband or the pets, it is a huge stress relief. Scott did a great job with the install. If you need a security system or camera system give us a call. I live in Hutto and I am the customer service rep. Would love to help you keep your family safe.