They seemed so indifferent to my project. I felt like I involved them early on only to feel like…read morethey didn't feel engaged. The work is high level in terms of install. They left me with audio not syncing to lips and I had to spend a considerable amount of time playing with the marantz amp, Gemini AI and tv to 'fix it'. My Bravío 9 tv picture and adjustments might have been configured. Or not. Who knows? I don't use this space a lot so was looking for a turn key solution. I had suggested another amp and they said you get this one without telling me why I wanted it. I ended up researching and overall the wattage is better and the receiver is better for my system but no one took the time to communicate the why on equipment. I felt like they were a better option then Best Buy install but ultimately left lacking. If I have a question today about the system i wouldn't feel comfortable reaching out with questions. This install was right before the Super Bowl.

Absolutely amazing service. After having tried unsuccessfully to get anyone to even call me back…read moreChris was prompt, professiona, did amazing work and turned my request around on a dime. My highest possible recommendation.

Eric did such a great job at my house. My home had no ethernet wiring and I wanted to wire up a…read morebunch of POE cameras and also provide 10GBE to ethernet jacks upstairs and in my office as well as add 2 10GBE APs for my ubiquiti setup. Eric's quote was reasonable, well thought out and easy to understand. Of the 4 bids I requested, Wire Genie came in the middle in price but Eric was heads and above in his consideration and scoping of the task whereas many other installers seemed to be guestimating effort. Eric had a number of helpful suggestions both from camera positioning to running lines for future use and he did a phenomenal job on running a POE Doorbell camera behind brickwork and only needing one access cut that, at his suggestion, we put a 2-outlet blank faceplate over for future access/maintenance if needed. All cables were carefully labeled and terminated into my server rack patch panel. Awesome work!

Eric is Wire Genie, and Wire Genie is Eric. I mention this because I don't like random contractors…read morecoming over to my house and do my best to find a trustworthy, competent professional in whatever respective field that I can contact from that point on. Eric is now that guy for me with networking. My home has never had good internet. It was built before internet was much of a thing, it's stone, has radiant barrier, outdated connections, nonstandard shape, etc. I prepped Eric for these challenges among others and told him I had very high standards. He was undeterred and we set up a consultation. Eric had to have really impressed me, as I let him drill through stone which is highly uncharacteristic of me. I now have rock solid WiFi both inside and outside my house ~600Mbps for an extended distance and constant speeds over Ethernet even faster than that. I highly recommend Eric to bring an old home up to modern technological standards.

We had a great experience with Securimax and are very happy we chose them. After a few incidents…read morenear our home, we decided it was time to invest in a full security system with cameras. We spoke with several companies, both big national providers and smaller local ones, and ultimately went with Securimax. What stood out was their local presence and the hands-on approach, especially from Jack, the CEO. The installation itself was fairly involved and took most of the day, but everything was handled smoothly and professionally. Since then, their service has continued to impress. They're very responsive whenever we have questions and have been flexible in helping us adjust or expand the system as our needs evolve. Overall, it's been a really positive experience.

Absolutely the worst company I've ever dealt with!…read more I hired this security company thinking I was protecting my home, but instead I got stress, wasted money, and zero accountability. The installer showed up late, seemed completely unprepared, and didn't even know how the system was supposed to work. Sensors were crooked and one camera works only sometimes. When I asked about it, I was told "that's how I was told to do it" and "most people think it's ok". The system went offline multiple times, including once while we were out of town. What's the point of paying for the services if it doesn't work when you need it most? Customer service is a joke. Calls go unanswered and when someone finally responds, they act like you are the problem. Every issue was blamed on my internet, my phone, or "user error," even though the system wasn't working rights from day one. How is it my fault when the app says that a camera is offline? What am I supposed to do but contact them. I pay them monthly for the service, so if something says it is not working then I think it's reasonable to say I can call them. What is not reasonable is for there to be no customer service when the system is malfunctioning. To make matters worse, I was locked into a contract and threatened with cancellation fees instead of offered real support or a fix. If you care about your safety, your money, or your sanity, stay far away from this company. I regret ever signing up. I thought I was doing good by going with a small company, but I should have called ADT, Vivint, or someone bigger.

If you want the best for your home or business, you need to use this company!…read more I know that you see many reviews on here mentioning how knowledgeable Pete and his staff are, but that is an understatement. I have worked with other home automation companies before, but Smarter Homes of Austin is in a different league than everyone else. In a city like Austin, we are lucky to have a world class company give us home town attention.

Just an FYI: According to Colter, they don't accept projects east of Highway 35…read more Keep that in mind if you're located on the 'poor side of town', I guess. (Note that we had already discussed budget and everything was mutually acceptable. So it was especially bizarre to say something like that.)

Expert knowledge and service. They did a great job with…read moretheir recommendations for the various components of the system, as well as the installation and post install follow up. Highly recommended!

My experiences with Monarch Technologies has been nothing short of stellar each time I've worked…read morewith them. I had an issue with a TV months after they installed it and Will bent over backward until the issue was resolved with LG, as well as the repair people they assigned to my case. Additionally, their install team came out and removed my TV from my wall free of charge so that the technician could replace the necessary components. It's more common than not that companies you transact with will do anything to avoid any kind of call back after they've gotten their money, but Monarch Technologies is the exception. It's obvious from the moment you talk to them that they're interested in a long term relationship, not a quick buck. I won't be using anyone else in Austin for my future AV purchase and installations.

Absolutely fantastic job, very thorough, knowledgeable and fast! Set up my Fire TV and Orbi75…read moreWiFi. Craig has completed 4 projects for me, and I have been very happy with his work!

Craig is a good fella and very thorough. Highly recommend his skills, knowledge and hard workread more

James came out and installed an outside hard wired line to my outdoor pool equipment. It works…read moregreat! No more crappy wireless connection that makes my OmniLogic crazy! Yay! Thank you!

I had a disappointing experience with this home theater installer. He arrived over 30 minutes late…read moreto the initial consultation with little communication, which wasn't a great first impression. After the visit, it took more than a week to receive an estimate. I also had a few follow-up questions, and each reply took several days, making the process feel slow and drawn out. Timeliness and communication are really important traits for me when planning a project like this, and unfortunately those were consistent issues here. Based on my experience, I wouldn't recommend.

The control panel is lastly fitted and it looks fantastic on the wall. They came in time and did a…read moretidy job. The application is compatible with my phone, and all the sensors are configured. The house is a lot safer to-night.

I called this establishment yesterday morning to inquire about their services. The owner, Danny,…read moremet us at the property two hours later. It is now the next day at 11 o'clock in the morning and the system is being installed. That is amazing service! My installers name is Mike. He is kind, courteous, patient, and informative. I've asked him a lot of new user questions And he is very patient in answering. He provided me honest and educated answers. The price of the system is reasonable. Danny listened to our needs and did not sell us more than we needed. He provided us exactly what we needed! I am thankful to these gentlemen for providing safety to our home! I highly recommend this business to anyone needing home or business security and piece of mind.