The owner of the company called and assisted me right away. Thank you The repair Tech Tyler was outstanding and very professional. Took care of the problem. Excellent job! read more

A year ago, we sold our house that we were scammed to install their security system. I called and asked to cancel and or move equipment. They claimed I had stopped payment, which was an auto charge. He wanted a bundle of money and would not do anything unless I paid. Not only was I taken for 4 years but went to closing and they had a lien against the house to a tune of $8000. I've sent info to local and state fraud agencies and I e never been contacted. They have taken in so much money with their bait and switch. I don't know how people like them can stand themself. I am more careful now. read more

My mother signed up to have their security system when they were in a local Wal-Mart. I suggested she not get them. She did not listen. She was charged $10,000! Someone came out and did not set everything up. He was not trained in installation and had problems, and even broke some of the equipment. She called and complained, she was blown off due to them having an influx of new customers. She was one of them! I found a contact for the owner who did not do professional service by working with her or showing up. Some of the equipment has broken and some is malfunctioning. She was told she could not cancel service until the equipment was paid for. It has been paid for. She has been trying for over a week to get to talk to someone to cancel their service. When she calls all she gets is a recording and no call back. There is also no one monitoring anything. read more

When you deal with Precision Home Pros, be certain that you read the contract. I was approached while shopping at a local store by a Representative of PHP. "I can save you money on your entertainment an communication package. At my home, we produced the "Quote Sheet". Projected savings were $10.00, not much but his proposal included a Security package. Tv/Internet/Cell Phone and Security totaled $300.00, As part of the transaction the PHP Representative checked my credit score and used my Driver License for identification. We agreed on the price and he proceeded to record, on his device, what I assumed, was the fine print of the agreement. I clearly remembered the "Three Day Opt-Out" clause. I requested a copy of the full contract as well as a copy of the recording. He said it would take a few days. Next day I received a welcome letter from a credit card company I had never heard of, advising me that I had a significant credit balance (with a high interest rate). I immediately cancelled the credit card and followed immediately with exercising the cancellation clause of the contract. That was a little more difficult, because there were no concrete directions. All I had were 3 Telephone numbers, 1. Company Customer Service, 2 . the Representative and, 3. the phone i believe, belonged to the owner of PHP. I left a voice mail on each phone, as well as a text message. In my mind, the deal was cancelled, and I expected PHP to return the borrowed funds to the credit company But that's not what happened. A few days later, I received a Statement from the credit card co, my first payment. The amount equaled the amount shown in the Quote Sheet as the cost of the security package. I made numerous calls to the 3 PHP numbers, as well as the Credit Card people, On a couple occasions the owner promised to address the matter without follow up. My repeated requests for a copy of the contract and recording were ignored. On Tuesday, 24 June, the owner promised a check for the amount they had charged to the credit card. I had to travel to their office in McKinney, to pick it up, because the owner refused to overnight mail it to me, The credit card company waved late charges and penalties but insisted on the interest charge. PHP refused to pay the interest. We are done, said he. My recommendation: Before you sign anything, read a few of the reviews. CAVEAT EMPTOR ! read more

if I could give a zero star and still review, I would. Absolutely terrible customer service. owner needs some assistance in talking to customers as if they are humans. the nastiness of his attitude is exceptionally horrible. Don't be conned by them! read more

Conned us into a $15,000 contract for "Proprietary Security Equipment" I could have bought it all online direct and installed it myself for under $5000, they claim to offer monitoring services but no one ever calls or checks in when the alarm goes off. No cops ever show up to make sure everything is ok. They did come out and install 3 wireless cameras and some door/window sensors, a motion sensor and glass break sensors. These have all worked correctly no thanks or due to any effort on Precision Home account. But I called to get a detailed invoice for equipment, labor and monitoring services and never heard back from them, never saw another charge for the "monitoring services" just the loan payments. They did not follow through on any other promises like getting our internet bill reduced or or phone bill. Once they get you to sign you will never hear from them again. read more

I repeat all the negative reviews. They sucked us in 5 years ago. Still paying for the alarm system. Contract says can terminate now. Will probably have trouble doing it. read more

Scam. Two cameras, no internet as hoped for. Big pricey contract. Currently an F on BBB

This place is nothing but a scam, they will lie and steal from the elderly,the owner is a joke ,took my parents for a lot of money ,the cable lady came to install the stuff out her own password in so it wouldn't work,the alarm was 17 grand for 2 cheap ass cameras,1 keypad and it never worked,they are scammers,run away from this company it's a joke the owner won't ever call back or answer calls read more

It is a flim-flam operation. I was told verbally that the cost would be $1,700. But, what they surreptitiously had me sign for was actually $17,000. Somehow an extra zero was sneaked into the note for which I was signing. I have had trouble with the security cameras that were installed and cannot get anyone from Precision Home Pros to respond to my calls. The emergency alarm works on my control panel in my home but I receive no response from the monitoring company. Twice I have accidently set off the alarm by accidently pressing the button on my neck device. Once in my sleep and once when I was holding a heavy weight close to my body. All I got was an email acknowledgement, no police or ambulance response. Bottom line is that Precision Home Pros has all of the earmarks of being a scam. read more

I'm a former employee and if I could go lower than 1 star I would. It's a scam and a lie. I left cause I was told I had to lie to my customers about prices plus the owner asked me to question my moral compass. As a tech each week I was only bring home about $300-$400, I never got paid overtime and I never got got reimbursement for gas. One night the boss bought tickets for a live game for everyone that wasn't working but i was still working till 9p.m. way past closing hours and received nothing. They target the older people and everything that's installed is Walmart brand. Christian likes to spend all your money luxury cars and cosmetic surgeries. The only plus side is I got to meet some amazing people that I couldn't lie to. read more

What can I say but my husband and I don't usually fall for scams. BUT WE DID. This service was presented to us as a savings program for TV, cable and cell phones. Guaranteeing lower costs on all of these services. Saving you $ on your bills every month. Get rid of your current cable and go with T-mobile and you tube Tv. And they pay you cell phones off. PLUS you get a home security system. Which sounds great. They did pay my phone off. Which was a good thing. BUIn the long run you will end up paying much more than that. 1. There was no contract presented to you. It was a phone call from owner asking you to agree to certain terms. They didn't bother to disclose some important info. 2. You set up a payment plan of $85.01 per month for the home security system. No Disclosure that this system Was being financed at an interest rate of 9.99% of which you end up paying the interest of $7000 for the first 7 years, then after 7 more years, you start paying the principal for 7 years. THE SCAM FOLKS is ::: You are paying $14,000.00 for your home security security system. 3. Plus, another non disclosure - $ 28.00 a monthly service fee from precision home pros. So, over$120 a month for 14 years. read more

Great Service! Were happy with the outcome of the program and the customer service! Theyve been very helpful and courteous.

Do NOT get scammed by these people like I did! The system is cheap, they sign you up to pay for 10 years! The camera's do not work more than 2 or 3 days at a time. They come out to service them at first, then ignore your calls after that. Planning to get a lawyer involved to cancel this contract. read more

I was a victim of this company. See the other reviews. That is what happened to me. They pretend that they are saving you money on internet and TV and phones. The phone service was lousy and you had to get an app to listen to your voice messages. They said that oh, you will get a security system for the $100 a month you are saving on your other services. You were not given any contract at the time. They sent it through email the day after. If you did not read it within 2 days and cancel it you were paying $9600. For the security system at 9.99 percent interest which means you are paying over $16,000. For a security system that others companies are selling for around $1000. I was a victim of this scam. I went to the police but they said that there was no crime involved and they could not help. I just sold my house and called them to cancel my monthly monitoring, which I was paying $24.64 a month for. I was told that the contract required 5 years for monitoring and that I owed all of the money for the 5 years plus a $500. Cancellation fee, which came to an additional $1749.44. I was threatened with breach of contract by Chris, the owner, and he said he would file a lien against me for the whole contract amount even though I had paid off the $9600 the security contract stated was the price. This company is taking advantage of many people and they need to be stopped. I hope this will prevent someone else from going through this nightmare. Please call me at 512-508-1707 if you are a victim so we can stop this company from doing this to others. read more

Dont do it. don't let them talk you into their home security system, TV streaming service or anything else. They make promises of services and incentives and don't provide them. The salesman stopped me in Walmart and asked what phone service and internet service I used.he told me he could lower my bill and provide a security system as well for less than I was currently payin for phone and cable. he offered a $125 gift card if I would let them come out. I did. they convinced me to change Tv providers and buy their security system My phone would remain with my current carrier but they would pay off the phone.No gift car; no phone payoff occured. The security system has had problems since day one. I called and called customer service and was always told someone would return my calls. Nope. Not until I got an answering machine and left an angry message that I wanted to cancel everything did I get a response. The owner called and assured me all would be fixed. Tech came out, said the wrong sensors were used and put up new ones. Three of my 5 doors are still showing a malfunction. Called customer service a month ago. Still no response. Im paying for a security system that does not work. Don't do it. Don't buy from them or change your services to theirs. read more