Niles installed a water softener for us, and we're happy with the result! Niles gave us the best quote amongst other installers in Austin. He's also very knowledgeable and answered all of our questions and concerns clearly. You will get great quality and service working with this company at a fair price! A year later, the system is working perfectly with low maintenance. Just refilling the salt pellets when the water line drops below the pellets. read more

Answered all question prior, during and after installation. Called prior to arrival, showed up on time and charged price quoted. Installed a clean looking system and tested water before and after installation. read more

Very professional Group and no nonsense. You see the price on their webpage and that's what you pay. Niles Abbott the owner is very straightforward and reachable always. The installer Rashaud was also very pleasant and professional. The soft water has been a dream. I would recommend Discount Water softener to everyone who needs it for their home without a doubt read more

Discount Water Softener Co - The clean connection - Water Purification Services Near Me

I did a lot of research in the area about water softeners, brands, costs, etc. The pricing was upfront and I got a really great softener and filter for a good price. They even hauled off my other softener which was nice. I'm very happy I chose this company. read more

Discount Water Softener Co - Water Purification Services Near Me

It was a pleasure to do business with Discount Water Softener. Very professional job good clean up and fair price no BS

Great service and fair pricing. Niles from Discount Water Softener Co. came out the same day we called and replaced a couple of parts for us at a much lower price than another plumbing company charged to just clean the parts 6 months ago. Discount Water Softener Co. is the local authorized service and sales company for Charger Water Systems products. read more

I am blown away by this water softener, carbon, and reverse osmosis system. Without exaggeration this may be the best purchase I ever made in my life. Not only does this company use the best of the best product (Clack) they were also the most fairly priced. Furthermore, Niles provided the absolute BEST customer service I ever experienced in my life - this is no exaggeration. Niles' knowledge, professionalism, and kindness was unmatched and something I've never seen before. He was so kind, patient and understanding (I had to reschedule last second). He never used pressure sales tactics - he was just honest and believed in his product and service. Also, Niles gave me a price over the phone and didn't try to schedule an unnecessary "consultation" to try and up sell me and perform some sales pitch that lasted 2 hours like almost every other competitor. Lastly, Niles showed up on time and I noticed the following after observing Niles install my system: - he takes pride in his work. Not for one second did I feel like he was rushing to get the job done - he double checked everything he did to ensure it was done correctly - at the end of the job he took time to explain the features and upkeep of the system and answered all of our MANY questions I just can't say enough great things. If you're looking for the top quality product at the BEST PRICE, look no further. This place will exceed your expectations. Niles I want to thank you for the top of the line customer service and the quality of work you did. I will point everyone in your direction. Thank you!! read more

Discount Water Softener Co - Clack water softener, carbon tank and salt brine tank. Superb quality. - Water Purification Services Near Me

Niles was great and friendly. Was able to provide some basics on maintenance and upkeep

We have had our water softener for around 5 years now. I thought that i was not working properly and called Discount Water Softener to come check it out. Niles came out and did a very thorough job of checking the water softener, first by checking the quality of the water: all good! Tested the outside water (all good), tested the comparison of the hard water and softened water. All good. He also took me through the operations of our equipment... All good! Then the kicker.. No charge. Thanked us for our business and that was that. THIS is how you keep customers for life! read more

We worked with Niles to have a new water softener installed along with the plumbing, since our house was not pre-plumbed. He also installed our RO system. I must say, there aren't many contractors like Niles! He was incredibly helpful, personable, and a wealth of knowledge. He was very patient and answered my many, many questions about the entire process. They were efficient with the install process itself and made sure things were done well. I can't recommend this company enough!! read more

They are all friendly, honest, professional and the price is amazing. After my technician installed my softener and Chem filter, he walked me through a thorough, easy explanation for me to video for later use. read more

Niles came highly recommended by my neighbors. He is honest and informative, and took the time to explain the issue with my existing softener, and several options for trying to resolve the problem. He was upfront with the costs of each option, and their pros and cons. Ultimately I decided to replace the softener and add a carbon filter, and I feel the cost was very fair. After replacing my system he explained how it worked, and what to do if anything went wrong. read more

Discount Water Softener Co - From nearest to farthest: salt reservoir, carbon filter, water softener. This is the medium sized system. - Water Purification Services Near Me

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After moving into my new home, I knew I needed to get a water softener installed. There were a ton of different companies that left cards, rang our doorbell, and wanted to test our water and give us a sales pitch. A few people in my neighborhood recommended Niles. When I called Niles I was pleasantly surprised when he gave me his honest recommendation and no gimmicks pricing. He was available to install almost immediately. He answered all of my questions, showed up on time, installed my system quickly, and gave me the rundown on how to utilize it. He installed a faucet to the softener so I could wash my car with soft water as well. Niles is professional, knowledgeable, and won't waste your time with insane sales pitches and up selling. He provides a quality product at a fair price. We have been incredibly happy with our system and the service Niles provided. read more

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10/10 recommend! We called over 5 different companies for quotes. Most didn't seem like they wanted to have the conversation or we never heard back from them after inquiring online. I emailed discount water softeners and heard back via phone by the next business day! Niles left me a voice message. When I called back he broke down everything they offered ,he was honest and very knowledgeable about the products and needs for my household . after some debating we chose to use discount water Softner. Not only did they have the best price but the best service and did not try to up sell us on products we didn't need. Service was quick fast and on time! We seen a difference in the water within the first week after our water heater emptied the old water! No more chlorine , no more white spots on the shower glass or the counters. I feel a difference in my hair and skin as well. We purchased the medium tank (even though the small was recommended for a 2 person household) and the carbon tank to remove chlorine. I will 100% use this company in the future!! read more

These guys are the best! Pricing is on their website, no pressure, no B.S. sales staff helped me pick out the right unit for my needs (without trying to up sell be stuff I didn't need). Just gave me option, the facts, and scheduled when they would be there for the install. No home visits or water testing pony shows here. They are local, know what the water in your area is like and just give you pricing in email or on the phone. I love that they respected my time and were upfront and knowledgeable. ( And this is even without mentioning that they have the best price in town for a really reputable system) The install guy was on time, super friendly, did very professional work, and even threw in an extra spout for soft water car washes (which was amazing). I've had the system for a few months now. It has been great and easy to maintain/add salt. I can't recommend this company more. Hints for others: see their website for information shoot what kind of salt to buy. (You will need a couple of salt bags after the install.) read more

I did a lot of research on water softeners and filtration systems, and if you want the best system at a fair price, you want to go with Discount Water Softener. They installed our system ~6 months ago and I've been very happy with the quality of our water since. Niles was extremely friendly and professional, and I feel confident the work was done well. Niles ran me through the features and settings, and I've had no questions or issues at all. read more

I purchased what I thought was a Clack WS-1 whole house water softener system with carbon filter back in 2012. After recently noticing that our water was getting harder, I concluded that the resin needs to be replaced. While checking the valve control and trying to find the manual on the internet, I realized that the valve control is not a Clack. They sold and installed a Canature BNT-5650F. I went back to archive.org for the time period we made the purchase and they did indeed specify the Clack WS-1. The internet does not have kind things to say about the Canature BNT-5650F. If I buy something and you install it, I expect you will install what you tell me you are selling me. I am not impressed at all. I will be replacing this unit but not with anything these guys sell. read more

1 4.9 (33) Reviews All price15 system10 questions9 professional8 +5 Sort by Most relevant Newest Highest Lowest Penny Rower 11 reviews a minute ago NEW Excellent service! Niles replaced a damaged part our water filter and our softener each - Clack brand. We did not purchase from them but that didnt matter. (The company we bought from went out of business) I had called another company ... More Stephanie Pringnitz 5 reviews a week ago NEW Niles from discount water softner was great to work with! Very quick responses, easy to communicate with and very knowledgeable and honest about the products and needs for your home! 10/10 recommend their business for your water needs! They ... More Amber Lee 2 reviews·1 photo 2 months ago Niles and team were great to work with! Helped with all my annoying questions (and I had many), was prompt to answer, to the point on pricing and quick on scheduling the install. He also took the time to follow up after and answered questions I had after hours. Very thankful for the service! Karlye Smith 3 reviews·1 photo 10 months ago I called Niles with a lot of questions regarding installation of a water softener system in our new home. He had all the answers and helped me understand how everything works. He did not try to oversell more than we needed which I ... More All By owner Street View & 360° All Add a photo From Discount Water Softener Company LLC "Water Softening, Filtration, and Reverse Osmosis. We also specialize in Ultra Violet (UV) Filtration. Residential and Commercial." Details Service options In-store shoppingSame-day delivery Update this place Penny Rower 11 reviews a minute ago NEW Excellent service! Niles replaced a damaged part our water filter and our softener each - Clack brand. We did not purchase from them but that didnt matter. (The company we bought from went out of business) I had called another company which to date hasn't returned my call. Niles answered the phone, explained what to do until my appointment and was here 2 days later. He explained everything he did and showed me the damaged parts. In fact, one part didn't affect the unit's performance in our case and said I didn't really need it replaced. Honest customer service!! I opted to replace anyway. He was efficient and extremely courteous. Whenever we need servicing again I know who to call. Discount Water Softener! And if you're looking to install a water filter but unsure take it from me you will be happy! While my filter was out of commission we could taste the difference and had to buy a few gallon jugs for drinking until it was repaired. Repair was extremely reasonably priced! read more

I called Niles, for a quote and he immediately called me back with all the details as well as cost including installation. Niles did a fantastic job and we have recommended him to several people throughout the neighborhood. read more

Very solid work, accommodating of a busy schedule. Almost perfect! Could use a bit more in terms of supplying an owner's manual, training videos and most importantly salt recommendations. I'd definitely recommend them to anyone in the Leander / Liberty Hill area - I swear our water is so hard out here that it can make for a substitute for a hammer in a pinch. Don't procrastinate like I did after buying a new home! Your pipes will thank you later, trust me. Niles / Discount Water Softener recently helped me out with a softener unit and carbon filter (since I occasionally rent out rooms). They got the job done quickly and at a great price compared to the market. My only complaint was that they really didn't give good information on what the most recommended best salt was. I know it's something a quick google search can come up with, but after investing $2400 in an appliance I really was hoping to know exactly the right product(s) to use with it as chosen by the experts. read more

Rashaud came at appointed time and did a great job installing my softener. I was happy to get it installed and have better water. The rates were very good and they were prompt. read more

Niles was very helpful and patient with me while I was shopping around for a softener. Pratt came out and installed my softener and carbon filter. He was very friendly, on time, timely, and did a great job! I would recommend you call these folks if you are shopping for a water softener. read more

Discount Water Softener Co - Water Purification Services Near Me

I searched online to have a water softener installer for my home. Their website was clear, prices right there, and they are super responsive. Niles installed my softener, house filter, and RO. He is super friendly, punctual, very informative, and the work was top notch. I couldn't ask for a better experience. They have a new lifetime customer now. read more

Excellent service!! Professional tech on time! Very happy w our service and install of reverse osmosis. A+++ read more

We just had a water softening system set up today. Niles was very easy to talk with, answering my questions and scheduling the installation. Ron Moore was our installer, and he was absolutely fantastic. He arrived on time and was very polite and professional. He let me know his plans for the installation, considered the space available to him, and kept me informed when the water would be shut off and when it came back on. When the job was complete, he went over the system with easy to understand details and tips for maintenance. He was very thoughtful and helpful, and we really appreciated his expertise. Also a plus - he kept the area neat and clean with no debris left behind. Great job, Ron! read more

Discount Water Softener Co - Water softener and filtration system. - Water Purification Services Near Me

Niles was great, very knowledgeable and quick to respond to all my questions. Fair, upfront, no haggle pricing. Always prefer to do business with a local, family-owned business. Did a ton of research and settled on the Clack water softener and whole house carbon filter as the best. Called Discount Water Softener on a Tuesday, had a new system in by Thursday. Rashaud was the installer and did a great job...prompt on his arrival, thorough and professional. Extremely pleased with our water softener purchase experience and love the clean, soft water from the Clack system. Recommend Discount Water Softener without hesitation! read more

This was a great team, with Niles leading the way. They arrived as planned and worked the whole day. They hit some rock while digging to lay the pipes and were brilliant at persisting to finish the job. It's been 4 weeks now and we're delighted we went for the softener system. Highly recommended!! read more

I got a whole pile of estimates for a water softening system from all the big names, and also some smaller names. Also did a lot of research on the quality of the equipment used. The Clack equipment that Discount Water Softener installs is very highly rated, the customer service that Niles provides is second to none, and the price could not be beat. Learn from how much time I invested in this shopping process and start with these guys. You will not be disappointed. read more

Best decision to chose Discount Water Softener. After receiving so many brochures and people knocking on my door to sell me - Niles is and was a breath of fresh air. No pressure, informative, and clear-cut. Everything you want in a transaction as a customer. I'm more than happy with my decision to go with Niles and to add: on the day of installation I locked myself out of my house - I know it's embarrassing. But Niles and Pratt who came out, were more than accommodating and even waited for the locksmith to arrive so they could complete installation and not have to come back another day. If you are looking for the best price, best people, and best service --- choose Niles and his team. Thank you sir! read more

Niles installed an RO filter at my condo in The Independent. It was very reasonably priced and super quick to get set up. Highly recommend!

They put our water softener/carbon cleaner system in 5 years ago and recently changed out our carbon crystals. They changed out a part for free. Jessie was very informative and did a great job. They are very honest and professional company. I would highly recommend them. read more

Niles helped us out with getting a water softener installed. He was able to go over our options and gave us a fair price. He showed up on time and did a great job getting the softener installed! I'd definitely recommend his company for any future water softener needs read more

If I could I would give Niles and Discount Water Softener 20 stars! They are AMAZING! Clack is the BEST valve equipment on the market and that's all DWS uses. It's also amazing that they offer the best equipment at a very reasonable price. I seriously don't know why ANYONE would get a system from anyone else if you are in the Austin area. My brother in law sells the same equipment in California for his own water softener business he has been running for decades and I double checked with him and he was in agreement that they were definitely treating me right! Use DWS..I promise you will not be disappointed!!! read more

Blain and his son Niles are good, honest people. They completed installation (including digging an outdoor line) of my water softener in a very timely manner (planning process took about two weeks, actual installation took about six hours) and thoroughly explained all details of the process to me. Prices are clearly outlined on their website and never changed. They also never tried to upsell me. Blain and Niles operate with customers on a personal level and are very responsive. They also offer a five year warranty on their water softener, which seems to be quite high quality for the price. Highly recommended -- in fact, I have already recommended them to my neighbor and sister-in-law. read more

Stay away from this company . So hard to get hold of them . The customer service so bad and rude. I would never recommend them to anyone

Called for a resin replacement after 20 yr of softener use. Niles came out and checked the water hardness as it came into the house and as it left the softener. Turned out my softener was still working OK, so no need to replace anything. Woo Hoo! Glad he checked it instead of just going ahead with the service. Saved me Money. read more

Niles came out and helped us decides which system was best for our home while giving us several install options, which was nice to have. The whole process was smooth. In-Home Estimate to the Install and Walk-Through of the Water Softener to the Install and Walk-Through of the RO System. The products are great and very user friendly and the customer service is incredible. read more

I found Discount Water Softener Co. online and was very impressed by how transparent their website is. They have pictures and pricing for their most popular packages. I appreciated the transparency. The pricing was very competitive. I called and had a very easy conversation with Blain about what I wanted installed at my house (the 32,000 grain CLACK water softener and catalytic carbon filtration system). He installed the system a week later and explained how to use it very clearly. It has been two months since then, and we are very happy with our system! No more hard water! No build-up in the shower! And the water no longer tastes weird (in fact, it has no taste at all), so I can actually drink it! The whole process was extremely effortless. I am very pleased with my experience. read more

Impressed. I called on a Tuesday to ask about water softener installation and it was installed the following day, at a price that beat all the other companies I checked with. One thing they did not do, which the other companies did, was to try to up-sell me unnecessary equipment. I appreciated this and it gave me a good indication that they were an honest business. The tech was friendly and did a good job of explaining everything to me. I will definitely be a repeat customer. read more

Easy to reach out to, was willing to negotiate, and installation process was smooth. Highly recommend!