Had an excellent experience on our annual servicing with Chris. He really took the time to explain and answer all our questions.

Extremely disappointed in the service they offer. I had my annual service and my Spicket has been leaking causing calcium stains. I told the guy who came said it's $50 to replace. Which is frustrating because when I was sold this I was told if there are any issues they will replace it for free. Anyways he said he could try and fix it. Takes it apart and made it worse! Now it's much much worse to where it isn't usable without getting water all over the counter and it drips from the top and he ruined the handle with his pliers. I told him about it and said oh that's never happen and left. If you damage something the company should replace it!! Absolutely disappointing. I paid a lot of money for this system. Go with a different company! read more

Austin Water Solutions - Leaking from the top after he "fixed it" wasn't doing this prior! - Water Purification Services Near Me - Austin, Texas

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Branden was professional and able to do our maintenance and ensure all systems were working properly. They were able to work with my schedule to come to our home. Thank you! read more

The water filter works great! My water used to make my skin itch but now after the filter its nice and clear. I love the RO water that we have for drinking as well. Service people are quick, kind, and professional! read more

These guys have been great! Initial install process was very easy, and the annual visits to replace our RO filter has been great to keep our water fresh. Highly recommend getting a water softener, especially through Austin Water Solutions. read more

Chris from Austin Water Solutions just performed our yearly maintenance on our unit and did a great job. He thoroughly explained each step and was polite and professional. I definitely recommend Austin Water Solutions for your home water softener needs and ask for Chris! read more

Have been using this company for ~8 years. Always have provided good, quality service. Chris is my technician and did a great job! No issues & recommend! read more

Meh. I had to play sleuth to find a phone number that they would answer when my water tank leaked. Of course, it was the sales line and not the customer service line. read more

This company is literally a scam! They charge you for maintenance which was NEVER disclosed at time of purchase. They will threaten you and tell you they did say this. DO NOT BUY THE SOAPS they will never send them or make excuses saying it was only a once a year type thing. BIGGEST SCAM EVER. read more

Beware of the warranty service charges! They are charging 4 times the amount as the first service call and if you don't pay then the "Lifetime Warranty" is void. Stay away from this company! Ryan and his team were very helpful in setting up our new system. They were able to come the next day. Our family has extremely dry skin and we could immediately feel the difference in the water. We loved that there is a lifetime warranty on the product. Ryan is very responsive and we are happy with our new water filtration system. read more

We are very happy with the water purification system and the support provided by the Technicians providing the annual maintenance by Austin Water Solutions. The service and warranty are great and would recommend to anyone that is looking for a new house hold water filtration system. read more

Lifetime warranty is a scam! Just a heads up for any new customers. If you buy their system with a lifetime warranty, they will charge you a maintenance fee based on their beliefs. The amount of this fee is not specified anywhere but will be due every year. If you do not pay it, your warranty is not valid. Upon installation of our system, the guys were saying that company is thinking of adding a fee of $20 but it wasnt set up in stone. 10 months later, it is $54.13. There is a recording of Ann which will be posted soon and link will be uploaded where she confirms that they can decide any amount whenever they want to and if you dont pay it, you are screwed. We will make sure all the new houses at the Sunfield community know that from now but if you are from somewhere else. Beware. read more

Lu came for my annual inspection of my system. He was friendly, courteous and knowledgeable of my systeM. He explain to me what I need to do once he left. His instructions were easy to follow! Thank you for the great service! read more

These clowns will not stop harassing me, I'm not interested in your products and I specifically put a no soliciting sign on my house because of how often y'all are interrupting my family's life yet they keep trying! Stop leaving me cards and stop asking if I'm interested! read more

Austin Water Solutions - Water Purification Services Near Me - Austin, Texas

My wife and I love how clean n pure this reverse osmosis water is. The service technician Quincy was very professional, helpful and quick on changing the filters we are very happy. As for Austin Water Solutions itself do not recommend. They are hard to get a hold of, never return our calls, and make life a little harder. read more

Ryan & Anthony were 100% best sales guys ever! We did not feel pressured or pushed. Ryan's customer service is outstanding! I am a company trainer where I work and I teach customer service, and by far his skills were awesome! We got a great deal on our system, and install was great! They started while I was at work and they were done by the time I got home. I was skeptical at first (new Home purchase and everybody tries to sell you something) but with them two I felt comfortable! Our water taste better and we feel it in our skin! Definitely recommend Austin Water Solutions. See Ryan or Anthony!! read more

We purchased this system 3 years ago. They had to install the system across my lawn and under the driveway. They tore up the front yard by cutting sod squares digging the line and replacing the sod. The yard but it took about a year to look green again. We wrote it off because we liked the system, and frankly at the time we had other fish to fry. I can't say exactly when it happened, but it quit working. They did come out, and replaced what amounts to the motherboard. After a couple of months, same thing. I decided to check on my own and found the power supply cord stretched to the limit. I took a look under the hood and the plug (similar to a laptop plug) was indeed loose. I added an extension cord myself and had no further problems until a couple of weeks ago. It quit working again. This time the power plug was all good, but I got an error "3", once again I looked under the hood and found a cable loose. I couldn't for the life of me find where it was supposed to plug in. I did miss the appointment but agreed to pay the 25$ penalty. For the next appointment, they brought a tech up from San Antonio because the local tech had called in sick. I did mention in the request for service call that there was an error 3. He came in prepared to swap out the board, incidentally he couldn't find where the loose plug went either, but after pulling the faceplate found it. Then he looked at the error, Scratched his head and said he had never seen that one, it was usually a 6, hence the motherboard he had on hand. Turns out the error 3 needed a one part not on the motherboard. It was an optical sensor part that he didn't have on hand and would come back Monday. Once again I missed the call, and once again I had other stuff (car broken). But I didn't receive a follow up call. Next, next we received a bill for 135$ for replacing the filters in the RO sink filter. We were told at the sale that they would take care of that along with a whole system check. I finally got back around to this. Called to get another appointment and was told we had to pay for the filters, again we were told (All would be fixed). I asked her "we need to clear this bill on as she said wasn't under warranty, before they would fix the issue that was on something that did have a warranty and was broken. She agreed that yes, that was it. Upshot is, I paid the 135$ for the filters I understood were included In the original warranty). They will be out Saturday. What do you bet they don't have the right part? read more

Austin Water Solutions has outstanding customer service! We came up on our 1 year service and when we called, they helped us every step of the way and ensured that we were going to be taken care of. That to me is a priority! Thank you!!!!!! read more

Preying on people's expectations, they'll come to your door saying they "just need to test your water", and that they're doing it only to "mark you off the list". If they were just upfront about them selling the services, I wouldn't be so put off by this misleading, shady tactic trying to come in and do a long sales pitch. Also, not a huge deal since I'm vaccinated but the guy came to the door without a face mask. read more

Sold us the system, advised they'll check back and leave salt. Never heard from them again. Installation was great. The financing has been an absolute nightmare through aquafinance. We were told the system will be paid off in 5 year and checking in suddenly we have a higher balance than original. Also, after 2 years there has been no contact or follow up to check the water or service the filters. The "Check your water" pitch is a sham. read more

I've been a customer for 3+ years and AWS continues to DELIGHT! They're prompt, proactive and the onsite techs are very knowledgeable. I really appreciate that they reach out in advance to let me know when it's time to change my reverse osmosis filter. They take the time to educate me and make sure I am comfortable with any changes before they end the appointment. read more

They lie to you to get into you house by saying they need to test your water "so they can mark you off the list" at the water company. We thought it was legit and they had to test our water. Took them 3 hours to test the water and give us some bogus talk about how unhealthy our water is. The cheapest system is 7k and an actual water softener cost $1500. No thanks. Such a scam. read more

Beware, their lifetime warranty is not a lifetime warranty, or any warranty at all. In order to be active you have to pay a fee, which they can change to anything they want. So pretty much you have a lifetime membership on the top of the $9k system. Essentially they confirmed over the phone that this price can change to $200, $300 or as quote "essentially we can change it to any amount". read more

Austin Water Solutions is great! Yes, their sales pitch is cookie cutter like another review stated, but Matt made it enjoyable and played along with my jokes and we actually had a lot in common! As somebody with sensitive skin, I've found the best "cures" for mild eczema to not be the steroid creams but just keeping your skin clean. There is a night and day difference between the water we had before Matt sold us the Pro Elite and after. Water spots are mostly gone, the glass shower stays cleaner longer, every faucet is drinkable, you don't need to replace the fridge filter ever again, and you get a spot free faucet for washing the car. You feel great after showering in treated water, and it doesn't take up much room in the garage. Anthony, the owner, came by after we were 90% sure and talked over placement in my garage with me. He worked with me on location and we were signed up for install the next day. Installation was quick, they replaced sod on the side yard that already had bad drainage and was already muddy without asking, and the QA follow up was informative and resolved a minor issue I had with a bent cap. The GE Pro Elite is easy to maintain, you just call Austin Water Solutions! Besides adding salt when its low, AWS takes care of everything, and will even move it for you should you decide to move, all free & included in the warranty. Matt was fun, informative, and hooked us up with free installation and some other perks on top of the unit. AWS has been nothing but quick to respond post-sale which was a major concern of mine when checking out treatment solutions prior to meeting with Matt. You won't be disappointed. read more

Austin Water Solutions - Quick, professional install tucked away in the perfect corner of my garage. - Water Purification Services Near Me - Austin, Texas

Someone from this company came to my house in Round Rock during the day on a day when my wife was home from work on sick leave. When she answered the door, she told these sales people that she was sick and asked if this was an emergency or a sales pitch. Without answering her question, the pushy sales duo lied as being GE employees dispatched by our homebuilder to conduct water tests and repairs on our washing machine. Sick and exhausted, my wife asked the to come back in the evening when I would be home from work. When I came home, this duo came back and once again represented themselves as GE employees dispatched by our homebuilder. Our homebuilder had warned us that this was a common lie told by salesmen for contractors and that before they sent anyone, I could expect to coordinate with the warranty manager. Moreover, anyone they dispatched would have credentials from the homebuilder. When I asked for these credentials, they balked and said that they don't have them, but it's okay because they do tests like this all the time. When I asked for proof of their GE employment, they wouldn't produce them, either, and asked why their tee-shirts weren't enough credibility. My answer was that any idiot could buy a custom made tee-shirt from online, but that formal credentials and identification were more difficult to fake, and that I wanted to see them. Their response was to say that I could look at a drivers license or a pilots license, but they would not present me their GE credentials. Then the guy in the pair got pushy and wanted to know why I was so demanding of credentials, claiming that he had a top rating with the BBB. I asked for a business card so that I could track things down with the homebuilder, which I did. I also checked with my neighborhood list-serv. It turns out that these people have been lying about their deals with the homebuilders: if I let them do anything, it would have voided my warranties, as they were not on the approved vendors list. More than that, they had been scamming people in the neighborhood with this lie for at least a week. The funny thing is that I was completely open to taking a bid for a water softener, but I will not work with people who are dishonest. I have also passed on this information to the various Indian and Asian communities I belong to, so I hope that the loss of business helps them find a way to better sales practices. read more

We love our water system. Like any major purchase we did a lot of homework before our decision. What we heard is that you get what you pay for. What we got was a very high quality product with a great warrantee and an effortless no hidden surprises or cost installation. Did I mention it's one thing to be told about the benefits of a water system and another to live it for yourself. That said we actually are saving money on all kinds of soap. We do have cleaner clothes and spotless dishes coming out of the same dishwasher I was questioning if it was even working before. And as if that's not enough everyone in the family has stopped having dry and at times itching skin. read more

For anyone not living on downtown City water in Travis County, the sad truth is that you've got hard water and need some kind of solution. I'd always been wary of the horror stories told by first-time homeowners, especially the part of being bombarded with new services for your home: pesticide, lawn care, etc. Unfortunately, water softeners are no different. Lo and behold, shortly after moving into my new house, two reps from Austin Water Solutions drive by my neighborhood and knock on my door. I invite them in to do a "free water test," which ends up proving that I have extremely hard water (as if I didn't know that already because the builder had previously cautioned me so). Their proposed solution was a GE Pro Elite water treatment system, marketed as "the last water treatment system you will ever need" in this lifetime. Riiight. As if I'm going to bring my water softener to my next place of residence when I move. After enjoying the almost 2-hour dog and pony show, which I must admit was very thorough and convincing, the rep pulls out a list price of close to $9K. But "don't worry," he says, because he has a "special promotion" going on. He makes a phone call and tells me his price is $8K. Not only do I get a water treatment system, he also throws in 5-years worth of mail-order soaps and detergents manufactured by Pure & Gentle. (I've never heard of that company before. He claims it's the natural alternative to Proctor & Gamble but I'm unable to find any internet literature.) At this point, all the red flags go up in my mind. Being a salesperson myself, I am always disgusted when I witness others in the sales profession who stoop to trickery on such low levels. I thank the two reps, bid them good night, and kindly ask them to leave. A couple days later, one of the reps calls me and says that he spoke with his sales manager and is able to deliver a new unit to me at a used one's price ($5K). For anyone considering a career change, your takeaway from my story is that there are highly-lucrative profit margins to be made in the water softener business. Unfortunately for this particular sales rep, his Achilles Heel is his belief that his company monopolizes the Greater Austin market. It couldn't be further from the truth, as I was able to locate another authorized GE Pro Elite dealer who was able to quote me for the same product for less. I'd give two-stars for the presentation and the hustle. read more

I highly recommend Austin Water Solutions!! The gentlemen were extremely professional, explained my new system and answered any questions I had. They also made sure they protected my floors and cleaned up everything before leaving. I was extremely impressed and encourage anyone looking to install a water system to use Austin Water Solutions! read more

Checking back in several months after our installation. We were told that for every review you left on any platform, you'd receive a free bag of salt for the system at your door. Thought this was a great idea to entice people to review the product and service. Sadly, the service has been below average and we haven't received or heard anything about the bags of salt. This is my 3rd review. Points to the below average customer service that we've received since installation, and also towards the lack of honesty involved in the entire process, re: my first review. read more

Arrived early and completed the work ahead of estimate, very courteous and took great care of the trench repair. Highly recommended.

Purchased a water treatment system from AWS which came with RO device and installation. We scheduled the appointment for them to install the very next day. While the crew was not able to install both the water treatment system and the RO the same day, as promised, I did appreciate Michael for coming out and still doing the RO install. Weather conditions and possibly overbooking caused the crew to not be able to perform the original scope of work. The good of AWS: - Employees are genuine, very friendly - Solid product. Reverse osmosis tastes great The bad of AWS: - Last minute reschedule - due to weather conditions and possibly overbooking Scheduled the next available appointment a few days out and hope no change of plans this time around. Great customer experience so far, and with the exception of the rescheduling, recommend this company. read more

Austin Water Solutions came out to install our water softener and reverse osmosis. The crew was so friendly and helpful. I did some shopping around before selecting them and they had the best deal for a great product. They had great communication throughout the install and were very efficient. I am extremely happy with the services and highly recommend them! read more

THANK GOD FOR AUSTIN WATER SOLUTIONS!!! My wife and I just bought a new home in Kyle, TX and it was immediately evident that the water was very contaminated. Water spots all over the place! The smell of salt and surfer! The hard crunchy close fresh from the washer! We knew we needed a softener but with so many to chose from how do you make and educated decision? You talk to your neighbors! After speaking with a close neighbor we decided to call Austin Water Solutions to see what they had to offer. After the water demonstration from the amazing team. It was a no-brainer! We had to get the softener from Austin Water Solutions! We have now had the softener for a little over a month and could not be happier with the results we have received with our Austin Water Solutions installed softener. I used to live off of bottled water now I fill my own bottles and it tastes better. No more crunchy close and no more water spots anywhere!!! Thank you to the entire team at Austin Water Solutions for making our home a cleaner, happier & healthier place! read more

Love this company! Morgan and Mike were very informative and they weren't pushy at all. They came and tested my water and at the end I was the one to ask 'so what should I get?'. They explained everything really clearly and I got their water softener and reverse osmosis tap. Would highly recommend them! read more

Unorthodox sales tactics when they came to my door, insisting they were required to test my appliances, when in reality it was a sales pitch for their water treatment system. Nevertheless, at the end of the day the product and services offered were great, and the renegotiated price was very competitive. Installation team was good, though they do a number on the lawn. So far so good on the customer service side as well. Overall, very satisfied with our purchase. read more

Love them! Informative, kind and fast easy service. Just got the system and we already love it. We have had R.O. systems and water softeners in the past but this surpasses anything we have ever had. Every person we met with did a great job with their part. We highly recommend them, especially out here! read more

I am so pleased with my water softener. We had recently moved to a city infamous for "suspect water quality" so when some representatives stopped by to introduce themselves and their product, I figured I would hear them out. Glad I did because I could feel the difference on my skin when I washed my hands right away. My kids faces even cleared up after a week of the system being installed. I definitely recommend Austin Water Solutions! read more

We just got our water softener and purified water spout installed recently and we love it! We are 100% satisfied with the service and quick installation. We highly recommend checking them out. Ruby and Alexander were very helpful. read more

They had to install the system across my lawn by the garage. They tore up the front yard by cutting sod squares digging the line and there is some pipes above the ground level causing day to day tasks difficult .Called multiple times they said it is illegal to bury under the ground and they cannot do it .When I asked for the documents where it says it is illegal after multiple calls they agreed to move it underground but $300 will be charged for it.When I asked that you guys said it is illegal first now you can do illegal stuff in $300 only.Then they again refused to move it and came back on talking to Texas state rules and regulation blah blah just to kill the time .Despite then I keep calling every day thinking they might come and correct it but then they stopped taking my calls .I called the customer service that you guys spoiled my house front yard I don't want the system take it she said she cannot do anything and I can go ahead and do anything against them they do not care. Really Really disappointed with them.They are scammers. read more

We had our GE Pro Elite Water Treatment System installed about a month ago and we've been very satisfied with the water and the service from Austin Water Solutions. Dakota and Lana performed the water quality test and explained everything about the GE Pro Elite system and they were excellent. We love that anytime we move they'll come out and uninstall the system and reinstall it at our new house. Lauryn and Matt came back to our house a few weeks after it was installed and retested the water to make sure everything was working properly and it was. Everyone we've interacted with from Austin Water Solutions has been outstanding and they've made sure we're completely satisfied. Highly recommend going with them if you live in Manor as the city water here is not good. read more