I've always wanted water in my home to be healthier for my family. So I started researching. Here is how I shared the experience with my sister...I'm going forward with water conditioner For many reasons! I've always wanted one This one is similar to what I had only under sink in CA. It uses zero electricity Needs no back flow. (Wast water run off) Full Service company with w2 employees. Salesman is my neighbor. The alkaline water for drinking included! No run off esp because I live waterfront Lake Travis! No wasted water. Water shut off included in garage. Gauge included to see no loss of pressure! Referral incentives. Many friends interested. They are licensed low flow which is a big deal ( J can explain) He is a believer. The company is family owned and ongoing family planning. And ... owner is into scientifically improving as he continues to learn! That is my nutshell Took 2 awesome install technicians 1 day ! I truly appreciated their hardworking professionalism. My hair and skin are thanking me already!!! J Hatker salesman, nice work! Alex Sanchez & Alcides Besada, Best installers! read more

Puragain Water - Kitchen Alkaline water - Water Purification Services Near Me - Austin, Texas

Taysean was very professional and courtesy with the whole install process. Wonderful young man!

Alcides was prompt and very professional. He resolved my issue quickly. He explained the process while working and cleaned up after he was done. This is how I define customer service. Thank you. read more

Alcides Besada did great work and very fast. He and I communicated well. This was a service call and it did the trick

When it comes to the installation Alcides Beseda did a wonderful job. Because we are new new to pureagain water I will have to come back and do a review about the actual system. This review is about the installer. I really like how clean the setup is looking in my garage. Much better than my old salt system. Great job on the install Alcides read more

Chuy was right on time and so professional. The system looks amazing is working great super easy. read more

Puragain Water - This is the reverse osmosis system - Water Purification Services Near Me - Austin, Texas

The whole process was easy and thorough! I was referred by one of my friends and scheduled an telephone consultation. I was contacted at my appointment time and the woman that helped me answered all of my questions and helped me schedule an in person consultation. The next day, J came out and explained the whole process and system to my wife and I and we were very informed about everything. The day after that, the technician came in, got to work and was completed with the whole installation in less than 2 hours. Everyone was very respectful, informative and professional! I look forward to continuing to work with them throughout the life of my home! read more

PURAGAIN WATER, excellent company! Alcides Besares just completed installing my whole house filtration system! He's was extremely professional & friendly, but most importantly, outstanding professional installation! Thank you for your outstanding work! read more

Puragain Water - Whole house filtration system - Water Purification Services Near Me - Austin, Texas

I evaluated Culligan and Pureagain and went with Pureagain and glad I did! They team was amazing and did a great job with installation and explaining the system. Yandy and Alcides, Alex and Tereance did a great job with both my home and my dads home on the same day! They were expremely patient and communication was great. I highly recommend! read more

Puragain Water - Water Purification Services Near Me - Austin, Texas

Service Technician Ejay Kniep was friendly and extremely professional. He was very thorough on his repair and transparent on his findings. Delivered exceptional customer satisfaction throughout the entire visit. read more

Alcidese did a great job looking at all the alternatives to conduct a seamless install. It took 8 hours, but looking forward to seeing the benefits of clean water. read more

had an excellent experience with Puragain Water thanks to Jose Pineda. He arrived promptly, was very friendly, and took the time to carefully check all the equipment before starting the installation. Jose worked efficiently while keeping everything neat and out of the walking path. He was polite, courteous, and extremely knowledgeable in his field. What I appreciated most was how clearly he explained everything I needed to know about the system, including the free alkaline system that came with my Puragain Water setup. His professionalism and expertise truly stood out. I would absolutely recommend Puragain Water, and if you're lucky enough to have Jose Pineda as your installer, you can expect top-notch service. He is professional, knowledgeable, and a pleasure to work with read more

Puragain Water - Water Purification Services Near Me - Austin, Texas

After months of dealing with ongoing issues and having multiple technicians come out without a real solution, Alcides Besada from PureAgain finally got the job done. He was professional, knowledgeable, and took the time to thoroughly assess the problem instead of rushing through it like others had. Alcides was able to identify and fix the issue efficiently. You can tell he genuinely cares about doing quality work and making sure everything is resolved the right away. read more

Alcides and Alex did an amazing job. They were fast, efficient and answered almost my questions thoroughly. read more

Puragain Water - Alkaline water dispenser - Water Purification Services Near Me - Austin, Texas

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The team at Puragain Water were fantastic, especially Luis our installer. He walked us through everything he installed and even completed work our previous plumber left unfinished to ensure our system was working perfectly. I would highly recommend! read more

We are LOVING our new Puragain home system! Tierney was so nice and knowledgeable about the products. She answered all of our questions and I didn't feel like she was pressuring us to buy something. She was able to give us a great deal and had Alcides Besada come out only a few hours later to install everything. He was efficient and explained how to work the system and what we needed to do in case we needed to shut off the water for any reason. Both of them were awesome and we feel secure in knowing we will always have safe, clean water in our home. read more

We spoke with Dustin, the sales representative, who was super friendly and incredibly knowledgeable about the products. We had originally scheduled our installation for Monday, but were fortunate enough to have it moved up, which was a real blessing. Alcides and Yandy were exceptionally skilled and professional. They worked seamlessly as a team, completing the installation quickly and efficiently. I highly recommend having your Puragain Water system installed with the filtered alkaline water option by this amazing duo! The current value package is fantastic, and I hope everyone gets the opportunity to take advantage of it. I think they are running a special deal until end of this year! PM me for the details for the order:) God Bless! read more

Puragain Water - reverse osmosis, alkaline water system! - Water Purification Services Near Me - Austin, Texas

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I'm so glad we finally pulled the trigger on a whole home system during their promotion. We got the whole home filtration system and the RO alkaline water system. We have always had very hard water and apparently WAY too much chlorine in our water. It clogged our pipes and fixtures and wrecks your hair and skin. J did a fantastic job helping me understand the system. I wasn't given a lavish sales pitch and he helped me understand all of the benefits. After doing plenty of research, I feel he really knows his stuff. He got his installers out the same day, an hour after he left for the original survey, and they all did an amazing job. They were quick, efficient, and professional. Alcides, Luke, and Alex deserve some serious credit for the efforts. read more

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The install of our new Reverse Osmosis water system was a wonderful experience with the technician, Blake Bicoy. Blake was polite and very professional. He made sure all our questions were answered and went above and beyond my expectations. I certainly recommend using this company, you will not be disappointed. read more

We had our water system (whole home water filtration & Reverse Osmosis w/ Alkaline for drinking) installed today. Now, we can readily recognize the very good quality of water in our home. Customer service is also outstanding specially the technician/installer (Mr Chuy Villanueva). He chose the best location to install and systematically routed the copper plumbing connections for safety and wase of operation. He thoroughly explained how the system works and answered all my concerns/questions. We are very happy for the buy! read more

I had the house water filtration system and the alkaline water filtration system installed today. Yandy and Jacob was very kind professional and very good at what they do. We can wait to start our new pure water in our house and no more bottle water. I can wait to see the difference in my daughter's skin too. This is the month if you are wanting a change in your water to get this system. The alkaline filtration is free this month. Also Ray McMillan was great as sales rep and explaining everything. Very professional. read more

Puragain Water - Puragain filtration system.... Zero No salt at all - Water Purification Services Near Me - Austin, Texas

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Yandy and Aleides did an outstanding job installing the home system and RO alkaline drinking system today. I greatly appreciate their diligent work and time educating me. Go Team Cubans!! read more

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Very nice skilled people. Did a very nice job! Was able to put the unit in the outside closet.

When we had them out to get info on the system the sales guy promised a superior product and superior service. They have miserably failed at both. We had them out 8-9 times trying to fix the issues. we were finally promised a refund. We have called 13 times in the last 10 days with no returned calls. Left messages with Tina. I have sent messages online with no returned call. Next stop 7 on your side so other people in the area know what they are doing. Not good to the consumers when there are problems. read more

My review of the Austin location of Puragain Water is being updated to reflect dedicated and personalized after-care that was afforded post-installation. My primary goal of obtaining a water conditioning system is to passively protect the water supply during boil water notices and that Temple, TX water reports are identifying undesirable contaminants in the water. Based upon various water test I asked three (3) companies who specialize in water conditioning to provide a sales presentation and bid. I was not satisfied with the installation and lodge my complaints that evening and the next morning. Ryan, Diego, and Carlos all reached out to me to resolve the issues. I can confirm Puragain will respond to service calls in a timely manner, and I can confirm those who are tasked with ensuring customers are satisfied are responsive and timely. After all was said and done, I felt comfortable with my purchase and the level of support I received. Different types of water conditioning are available to meet most customer needs, but I opted for Puragain Water for the ability to condition the water at every spigot and faucet. read more

This review is based on my install process, since I've had the system for less than a day, I'll give an update in a month or two on my satisfaction with the whole house and RO filtration systems that were installed today. Re: the install, I'd rate the experience a 10/10. My installer, Yandy Pino, was knowledgeable, professional and very detailed focus. He was very patient with me and answered all of my questions (which I had many!). He installed the whole house system in a place and way that is going to make servicing easy and simple. The RO system is under the kitchen sink and was also installed with precision. Yandy explained everything to me including how to shut off the system and or by pass the system should I need to. Yandy also provided me his contact info for any questions or problems. I'd highly recommend Yandy for your install if you live around Austin , TX!! read more

Puragain Water - Whole House PurAgain System! - Water Purification Services Near Me - Austin, Texas

Alcides Besada completed our project with professionalism. He kept is updated every step of the way. Thank you for doing a great job.

Excellent install and service from Chuy. He explained everything after the install and ensured I knew how the system works!

I've had this system installed, and then reinstalled six separate times because each time the crews have done it incorrectly. And then each time the next group of guys came out, they said it was wrong and then blamed the crew prior and then still somehow messed it up again. Management being primary in blaming other guys and then still overseeing it done wrong. One manager, after leaving a negative review, aggressively attacked my own business. Not to mention, the thing will freeze every year when it gets to around 20° even with the weather bag on. Which we have to pay for fixing. Do not buy this and deal with these people. One employee made a mistake inside and caused leak to which management did not schedule it being fixed for two weeks. And then did not pay that company for three weeks thereafter. Do not work with Puragain water. read more

Very very good work. Very polite explanation of everything he was going to do. The work is perfect

Excellent service from Alex Sánchez and Alcides Besada. Both men were professional, explained things well, and were courteous. Definitely recommended read more

Installers, Brandon and Joe were prompt, professional and very knowledgeable. The system works great! Also, the salesperson, Tim was very passionate about his work and also very knowledgeable. read more

Our salt based water system suddenly stopped working so we did our research and opted to call Pureagain Water ("PAW"). PAW made time to visit the day of and walked us through the system, pros and cons of their system versus the salt system, etc. Dustin Madsen made the trip and I'm glad he did. He explained the product, the service, and the overall processes very well. Essentially, he was able to explain a lot of chemistry to us in laymen's terms making it comprehensible. If that wasn't enough, he was able to show us firsthand. He'll give you all the proof you need to updgrade to PAW's system. Given our sense of urgency, Dustin was also able to get the techs out here on the same day as well. Despite the late time of day, Alcides and Yandy made the trip to Lago Vista and replaced the old system with the Whole House System. They were knowledgeable, helpful, polite, and they went above and beyond in explaining everything and optimizing the performance of the system, which was greatly appreciated. Overall, great team, communication, and left us with a sense of understanding. We look forward to using this new water system! PAW is paws approved! read more

Puragain Water - Our paws approved of PAW and he is looking forward to a fresh bowl of alkaline water! - Water Purification Services Near Me - Austin, Texas

Brandon Medina came out and installed my new system this morning. His service oriented mindset is evident. He was respectful and kind and his work looks great. I am sooo glad I pulled the trigger and got this Puragain system. Looking forward to clean, healthy water and a sweet future with my helpful Puragain team. read more

Alcides and Alex did an amazing job installing filtration system in our house! Very efficient and took time to answer all our questions. We feel great about our new water system. read more

I just the installers performed a great job at my house. They were very informative as well as the representative who came out showing what the condition of my water. Jacob and Yandy we're very detailed with their work and was comfortable in asking questions about the solution they were installing. The filtration system is new so we're keeping an eye on things and are already noticing a difference. read more

Great service from the beginning when J came out to test the water and 4 hours later when the system was completely installed and ready to use! The value we are getting in a whole house. system is amazing. read more

After a couple of years of researching home water conditioning systems-- I selected PurAgain to replace a 24 year old product. Best choice EVER! From Ray McMillan visiting to cover the sales part to Brandon Medina, Craftsman/Installer; the entire experience was TOP NOTCH! Beau and I highly recommend and wholeheartedly endorse this company and team. Amber and Brittnee in the Finance/Main Office-- take care of "Dirty Boots on the Ground teammates like Ray and Brandon! V/r, Capt. R.A. "Rick" Briggs, Jr., Killeen, TX. 06 Feb 2025. read more

Had a great and easy water testing and explanation of how the system works. Brian came and gave us a great sales experience. Taysean was our installer and he was so professional and thorough. His work is neat and he was very kind. Looking forward to having purified water throughout my home. read more

Puragain Water - Water system for whole home takes up no space! - Water Purification Services Near Me - Austin, Texas

Alcides Besares and Aaron Barry came out to the house and we very professional. The system was set up quickly and accurately. I highly recommend using this company. read more