Russell installed my soft water conditioner about 6 years ago. We recently experienced a water main break in our community well and the water had not been tasting good ever since. Russell went out of his way to accommodate my time schedule and arrived early to check the system out so I could run up to Austin for a medical appointment. The softener was running correctly but the taste was still off. He recommended a whole house carbon filter as a solution. He explained the water company is probably adding more chlorine because it is a community well, which does leak and break often. I'm completely confident this will solve the taste issue. Not only was Russell prompt, but also courteous and highly professional, just as he was 6 years ago. On top of all this, this solution was very reasonably priced. I would recommend Lone Star Water Services to anyone looking for an improvement to their water quality at home. I honestly can't say enough great things about this company and Russell, and their forthright and thoughtful approach towards their customers and their water issues. read more

Lone Star Water Services is great! They came out twice to find a solution to re-route a drain from my existing water softener. I had been considering new softeners, so after Russell explained (in a non-upsell kind of way!) that it may be good to replace the system and why, it made sense to get a new softener. I'm so glad I went with their system! My water quality is SO much better and I don't have a problem with my softener draining in an inconvenient place in the yard. Thank you, Lone Star, for being honest, straightforward, and showing up when you said you would! read more

Lone Star Water Services - Water Heater Installation/Repair Near Me - Driftwood, Texas

What's there to complain about? Nothing. I got a quote on the phone, they came over for a free consultation/estimation. This is great, I don't want to pay $85-$100 just for someone to come a take a look at my garage for 5 minutes. I think this consultation fee is mainly to get people into using the business. Russell was upfront with the cost. He gave me the estimated cost for the best and worst scenario. Their prices are not the cheapest on the market, but I'm willing to pay a bit more for the quality and an honest business. The entire water softener + water loop system were installed in an afternoon. Everything works well so far. I'm happy with their service. I'll definitely recommend them to all of my neighbors and friends. Thank you very much, Lone Star team read more

I was looking for a soft water system and spoke to many companies to get estimates and hear their sales pitch. I looked at reviews on yelp and online. Lone Star by far had the best ratings and had a good price. I did choose this company and everything went well. Lone Star didn't try to sell me anything extra. As a matter of fact I asked about an R O system and I was told to wait for the soft water system to go through a few regeneration cycles before spending extra money for an R O system. I really appreciated that. If you're looking for a soft/R O water system I recommend giving Lone Star a call before you decide on a company. read more

I had been looking to replace a 15yr old water softener system with a clack control head. My first quote from another vendor was over $4k. Luckily I stumbled on Lone Star's website which had prices clearly listed without any hidden fees or add-ons. I called to ask more and got a response quickly. Garrett took some time to explain the components they picked and why. I was sold. He put me on the schedule, I sent pictures of my existing setup so there wouldn't be any issues during install, and he followed up with a couple of questions. The system has been in for a month or two now and I was happy things went smoothly without issue. tldr; very responsive, no bs pricing, efficient and quality install without any issues. A rare bird these days. read more

I couldn't be any happier with the price of my system, the warranty, and the customer service Lonestar Water Services (LSWS) provided. They walked me through everything from choosing a system that works with my budget and explaining the process, install and the maintenance. I highly recommend going with Garrett and his team at LSWS! Night and day difference after having this installed. read more

Lone Star Water Services - After the install! Very professional, clean and fast installation. - Water Heater Installation/Repair Near Me - Driftwood, Texas

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These guys are wonderful! First of all, their prices for water softeners are clearly and transparently listed on their website. They are the ONLY company I found who does this! Next, their employees are wonderful! I first spoke with Harry, who answered my questions thoroughly. He told me he'd like to send someone to take a look at our house before giving a quote on installing a plumbing loop, in order to give the most accurate price. Unlike another local company, Lone Star does NOT charge to provide an estimate. Free estimate, no strings attached! Additionally, rather than sending a "tech" to our home, Harry sent out Russell, a licensed plumber. Russel was able to locate our plumbing in the attic, and therefore avoid trenching our yard to add a plumbing loop. This not only saved money, but it also kept us from having to ruin our lawn and gardens! I was so impressed with both Harry and Russell's professionalism and friendliness that I chose to hire them. We did NOT choose the cheapest system, but even with the upgraded system that we chose, they provided a better value for water softener + carbon filter + plumbing loop than the other companies that we interviewed. One thing we really loved is that they provide annual maintenance FREE for the first seven years! If you're in the market for a water softener, you can't go wrong with these guys! read more

Outstanding work, knowledge, and professionalism from Garrett and the Lonestar team! My wife and I had a system that was installed from another company when we moved into our new home 2 years ago. I just had a feeling something was just off from the start as we were starting to see rings in toilets and spots everywhere. I looked online and found Lonestar, being that they had amazing reviews. Within a couple phone calls and 1 trip out, they had everything diagnosed and options to fix. No pressure with recommendations to fix. Once we settled on a solution, parts and labor were installed the next day! Seamless process all the way around. If your in the need of a new install, or service done on an existing install from another company, like we needed. Give the Lonestar team a call. You will not be disappointed! Thanks again, Blake Kerns read more

My wife has been waging an all out war against hard water stains, especially when we lived in Hawai'i. She has trained me to squeegee water off our glass shower enclosure after showers and to wipe beads of water off bathroom and kitchen counters. She has used various commercial and homemade concoctions to combat these insidious hard water stains but it has been a losing battle...until perhaps now. Having moved to the Texas Hill Country where the water hardness level is between 14.4-18 grains per gallon, we knew we had a challenge at hand. With the Hill Country sitting on limestones and with hard water resulting from water percolating through deposits of limestone and chalk which are largely made up of calcium and magnesium carbonates, we resolved to tackle the main culprit...hard water itself. So I got on the Interweb and researched requirements for our household, what control valves to look for, solicited feedback from neighbors who've installed water softeners, and then finally on to Yelp to narrow my search for a trustworthy and quality company to install our water softener system. My research led me to Lone Star Water Services. I contacted Garrett months before we moved into our new construction home and in doing so, was able to take advantage of 2018 discounts for the system with 32k grain (suitable for households of up to 4 people) Water Softener with Clack valves, Carbon Filter and Reverse Osmosis (RO). Our builder for some reason was unable to drill a hole about 1" in diameter through the countertop for the RO spigot so Garrett provided some recommended plumbers who can perform the job. However, after getting seemingly outrageous quotes of up to $250 for no more than a 5-minute job to drill an inch hole through a quartz countertop, we opted to forgo the RO system and Garrett understood and adjusted the price. When it came time for the installation, Garrett remained flexible with our tight schedule and he installed the system in no time flat. In addition to the Water Softener, Carbon Filter, and Salt basin, he installed a water shutoff valve (to easily shutoff all water going into the house while allowing the sprinkler system to remain active) as well as a soft water spigot for using soft water to wash vehicles with. All in all, a very pleasant and stress free experience dealing with Garrett. Professional, responsive, thorough, and friendly, we would not hesitate to highly recommend him to family, friends and neighbors. Notes: - Fleck, Clack and Autotrol valves are the most popular non-proprietary valves (unlike Culligan or Kinetico which uses proprietary parts). Lone Star sells Clack systems but can install Fleck systems normally available online - The water softener can use potassium chloride pellets instead of salt for those highly sensitive to or concerned about salt intake. Potassium Chloride is a lot more expensive than salt pellets, however, and there's a miniscule amount of salt that gets into the soft water that it's negligible. - We had a soft water loop installed by the builder making the installation a snap. For those without a soft water loop, the installation would be lengthier and more involved. Make sure there's a power source where your soft water loop is. - For planning purposes, a 50-lb bag of salt lasts about a month and the salt basin we have holds up to 3 50-lb bags of salt. read more

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Well it's clear why this place is 5 stars. Don't be surprised if you reach out and don't hear back for a little with all the business they get. I believe it was one of the owners that came to my house for the consultation. He looked at our set up and recommended the best way to hook up the system, and quoted us an accurate price. Everyone was really helpful and most importantly, they did a great job. The tanks themselves are very high quality and not an eye sore. They're not patented tanks specific to the company, so you can easily source parts from anywhere if you have issues and need to replace parts down the road. Highly recommend! read more

Lone Star Water Services - Connected modifying garage water shutoff through the wall into existing laundry room hookups - Water Heater Installation/Repair Near Me - Driftwood, Texas

Harry was fantastic! Super prompt and knowledgeable. He even helped educate us on our water system which we needed. Highly recommend!!!

Very impressed with Garrett and Lone Star. We ended up getting a softener and whole house filter. I received quotes from 6 companies for Water Softeners. This was not the cheapest system, but it was not the most expensive. The cheap systems seemed just that, cheap. Garrett's system appeared to be and is, a very high quality system and was the best value for quality vs price. He did not do aggressive sales tactics. Two companies refused to give quotes without speaking on the phone and getting their sales pitch, one refused to stop calling me for weeks after. Lone Star does none of that. He has straight forward pricing and facts. He will give you the facts of the system and the reasons behind the recommend size and options. He did not try to sell me more than I needed which other companies tried to insist certain bells and whistles were necessary. Installation was quick and easy. I appreciated being walked through how the system regenerates and when and how to change the salt. My son loves washing cars so the added soft water spigot we added on will come in handy. It is nice having drinkable water from all the faucets without the salty taste. The system comes with 5 years of yearly checkups included. Garrett even made sure to follow up to make sure the system was working to expectations. I would absolutely recommend Lone Star to anyone looking to get a softener system. read more

Lone Star Water Services - Water Softener with whole house filter and added softened water spigot. - Water Heater Installation/Repair Near Me - Driftwood, Texas

If you are in the market for a whole house water softner call Lonestar ! I got multiple bids and lonestar was up front did not try to up sale me on equipment and was reasonably priced compared to other bids I received . I worked with Garrett over the phone got a technician Russell to come out and within 4 days had my system up and running they also guarantee and service equipment for first 5 years ! Dont waste your time on other companies and i recommend lonestar water for anyone in the market for a softner. I'd like to thank Russell and Jacob for the install came out great! read more

Lone Star Water Services - Water Heater Installation/Repair Near Me - Driftwood, Texas

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After half-heartedly sitting through unsolicited visits of other water purification service companies and listening to their spiels, I reached out to several others in the area and Lone Star Water Services came back as the only one of the bunch that didn't try to up-sell me. While they weren't the cheapest, they also weren't throwing me insane ranges on the other end of the spectrum. Russell stopped by at our property for an assessment and to provide a more accurate quote at no charge with the understanding of where I specifically needed my unit (which wouldn't be the most convenient/closest choice due to my home gym set up), and his professionalism and respectful attitude really won me over. My husband was hesitant as he wanted to consult with his friends in the business, and so we ended up sitting on the decision for a few more weeks. All the while, we were left alone by Lone Star Water Services to make our decision while other companies continued to chase me down with messages/phone calls. On the day of, it was nothing but smooth sailing. It's been about a month since the water softener and carbon filtration system installation, and I've definitely noticed a difference - my eczema flare-ups aren't as frequent, my hair feels a bit healthier, and the water tastes amaaazing! Zero complaints, and bonus points for how aesthetically pleasing the system looks in our garage. They take great pride in their work, and it shows. read more

Lone star, Garrett and Russell were all fantastic to deal with. Service and install were quick and clean. All communication before and during install was top notch. Pricing was honest, good value and very fair. read more

I've been satisfied since day one when we chose to go with this company to install our water softener. Very professional, responsive and great overall service. We have had no issues with our system after one year and the company even did a complimentary one year check up for me. And, the technician even dumped my bags of pellets in for me (those bags are heavy for this mama). Small thing, but meant the world to me. So glad this is the company I get to work with! Highly recommend them!!! read more

Russell was very knowledgeable and took his time to explain everything very well regarding hardness and TDS. He was honest and courteous. I highly recommend Lonestar. read more

I'm writing this review for my elderly mother Judy, who doesn't use yelp. She called me this morning and asked me to leave a review. She says: I had Lone Star Water Services out to repair my water heater. Russell was very professional, courteous, quickly fixed the problem and even took the time to help with a wasp problem! Above and beyond from start to finish! Thanks for being so great to my mom! read more

My water softener died and I was in dire need of a replacement. I had considered going to one of the big box stores and just buying another one off the shelf and installing it myself. I had called around and had gotten quotes of $6K and $3500. The guy who wanted $6K wanted to dig up my yard and replace the plumbing. After getting high balled on quotes, I called Lone Star. I was quoted a more reasonable price, plus they will come out and service it if I have ever any issues. They quickly got me on the books and came out the following Monday. Garrett came out and was very professional. I helped him remove the old softener. He quickly answered all of my questions. He even followed up by text a few days later making sure everything was good. Thank you Lone Star for making the replacement easy and painless. I can not recommend these folks enough. read more

Garrett provided fantastic service for our plumbing needs. It was a simple gas valve shut-off to install our induction cooktop. He scheduled promptly and followed through right on time. That said while he was here we looked into options for getting a water softener, but unfortunately my home was not pre-plumbed and it would take over 5k in work and risk to our existing plumbing to install a water softener. Sadly...that won't be happening. Thank you Garrett! read more

First class from my initial reach to Garrett on yelp all the way through to installation. I'm very pleased with the level of service. I would recommend to anyone in the market for a water softener. read more

This was my second time (different house) to use Lone Star Water Services for installation of a water softener system (softener and carbon filter). Garrett and Rick are top notch when it comes to these systems. I will not use anyone else for my water treatment needs as long as I remain in the Austin area. Garrett is very much a professional, very communicative, and great at explaining the process to his customers. You also cannot beat the price! Very competitive pricing and the end-result is a top dog deal. I was also impressed at how well they neatly buttoned up the installation - VERY TIDY. They also have the option of adding a softened water spigot next to the system (which I added) - great for washing vehicles! You cannot go wrong with using Lone Star Water Services! read more

Lone Star Water Services - LSWS 48k Water Softener & 1.5cf Whole House Backwashing Carbon Filter Combo with softened water spigot. - Water Heater Installation/Repair Near Me - Driftwood, Texas

Straightforward with no sales gimmicks. I love it! Built a new house in Leander and needed a water system. Very knowledgeable and didn't try to up-sell. They use one type of system due to its reliability and to keep things simple. I appreciate that. I hate having too many options. Also explained that it doesn't matter what the sqft of your house is or how many people live there (unless you have a crazy amount) the system regenerates after a certain number of gallons are used so, a bigger system just means it regenerates less but doesn't provide any other benefit. (Other companies had tried to up-sell us on a larger system due to the sqft of our home even though it's just the 3 of us.) Install took about 30minutes, even texted the next day with recommendations on which salt pellets to use and where to get them for the best price. We've been using our system for 5 months now and no issues at all. Equipment has a long warranty and they even come out yearly to do PM on it for free for 5 or 7 years (can't exactly remember). Anyways, great company to do business with. read more

We built our home 8 years ago and had it set up for a water softener but kept putting it off. After replacing a few faucets, we decided it was time to address the hard water issue. I shopped around and researched several companies. Garrett with Lone Star was mentioned numerous times in my neighborhood site, and he lived up to every description. They have the most competitive prices and are not pushy with their sales approach. Just informative, helpful, and honest. Installation was quick and painless, and our water now tastes and cleans like it should. Thankful to get rid of all the residue! Highly recommend Lone Star!! read more

Lone Star Water Services - Water softener with carbon filter system - Water Heater Installation/Repair Near Me - Driftwood, Texas

With a new house that had this water softener, I called Lone Star to schedule a check on the system. They asked me to get several bags of morton salt pellets which was good advice because when they checked, my unit was completely out of salt! Russell was on time, responsive, and loaded the salt and checked my system. He helped me understand how to manage the system as well. So glad to know a professional reliable company to work with!!! I also learned that they offer an optional service to come quarterly and reload the salt and check the system. This is ideal for me because i struggled to manage loading 45 pound bags of salt every 3 months. read more

Garrett and the team are efficient, friendly, knowledgeable, and upfront about the process and price. They show up on time and are genuinely great people. I did a fair amount of research before choosing Lone Star Water Services, and dealt with other companies that end up charging more for less, as well as involve lengthy sales pitches that are just not pleasant to sit through. With Lone Star, you get fast feedback and a team that takes care of any concerns or questions you might have. I got the system installed back in late August 2021 and it's been performing wonderfully. I would highly recommend Lone Star to anyone who is considering using them for your water needs. read more

They came in did a diagnostic on my current machine and then worked with me on procuring a better water softener. I never felt pressured, they did quality work and even fixed shoddy joe jobs from previous owner where plumbing decisions were made that weren't effective. 10/10 would recommend! read more

Garret was a big help, very nice and informative. Fair and transparent pricing. Would definitely recommend! read more

Lone Star Water Services - Water Heater Installation/Repair Near Me - Driftwood, Texas

I have worked with Lone Star Water Services for both my business and home. Today I smelled a gas leak coming from my stove and they came out within just a few hours to check my lines before I plunk down money on a new range. Their staff is always both polite and very knowledgeable and the woman who answers the phone is kind and attentive. I am so happy with them they are the only business I call for my plumbing needs. I also refer them to all of my friends and clients! read more

I would give 10 stars, if I could. Of all water softener providers I found on Yelp, Lone Star are the most affordable, most down to earth, and most knowledgeable folks. Let me tell you. I performed somewhat of an obsessive 2 month long research prior to asking Lone Star for their service. I had not-so-knowledgeable sales people come to my house testing my water, not knowing what their softener/filter did exactly. Some tried to sell me a softener for 5k and tried to convince me I will save 2k on cleaners, because they will provide me with some sort of concentrate for free. Some called me and were borderline rude when I tried to get specifications. Some simply didn't show up at an appointment. I was getting over this whole search, questioning why should I even bother with a water softener and why it had to be so hard to find someone honest and knowledgeable. I then came across Lone Star Water services on yelp, called them on the day we closed on the house, and their techs were able to come the same day and take care of installing a softener and RO under sink system. They walked me through how everything works. If you live in Buda or any other place with hard water, I highly recommend a softener. Your skin, your hair, and your appliances will thank you. Go with Lone Star. Feel free to message me, I can give you a black list of crooks, to save you time. Thank you for everything, Michelle, Garrett, and the crew. We are so happy with our gentle water and tasty RO water from the sink. read more

Great Customer Service I highly recommend using Lone Star Water Service. We were looking into a water softener system and compared various quotes. We ultimately went with Lone Star because of the following reasons: Price was competitive and the quality of the products looked durable. Free estimate to come out and determine if it was possible/ cost effective to have a water softener installed. Customer service was great, from talking to the nice lady at the office to meeting with Garrett (the one who did our job) in person. They placed the water softener where we had originally wanted it. Other companies told us flat out that it wasn't possible without even looking at our layout. There was no sales pitch or pressure to sell. Garrett came by, heard us out and looked to see if what we wanted was possible. They completed our job and were able to conceal most of the pipes. I can't express enough how professional and nice these people are. Thank you again!! Juan read more

Lone Star Water Services - Water softener with whole house carbon filter - Water Heater Installation/Repair Near Me - Driftwood, Texas

They were clear about their pricing, on time and excellent to deal with. Would strongly recommend!

Needed evaluation/estimate for a water softener and also water heater work done for our house in Cedar Park. I contacted Lone Star Water Services for an estimate. I took time off of work to meet with Garrett so he could inspect and provide an estimate. He tested the water hardness and looked at our needs. He left with all the information he needed to provide an estimate. However, that was the last we heard from him. No follow-up whatsoever. I took a day off of work only to have my time wasted. Don't waste your time. read more

There is NO question why Lone Star Water Services has so many amazing 5 star reviews! From the moment we moved into our home in Buda, TX the hard water was a shock. Shower doors looked horrible after the first shower, the kitchen sink was constantly spotted, and don't even get me started on trying to lather your hair with shampoo. Having never dealt with hard water, I began my search to find a solution. Thankful to all of the great reviews I chose to call Garrett with Lone Star Water Services. Garrett was super kind and informative and came out to assess our situation that afternoon! He quickly came up with a plan, even with a few quirks in our older home, and provided a recommendation of a local electrician to help install the needed outlet for where our system would be placed. Once our outlet was installed Garret and Rick came out the next day to set up the system. What a great team these two are! So kind and personable. They not only set up our water softening system with excellence, but also got our two refrigerators hooked up to the system. Both Garrett and Rick helped me understand the new water treatment system and made sure to let me know if my husband had any questions when he got home, to just text Garrett and he would stop by. Talk about CUSTOMER SERVICE! The difference was remarkable from the moment the hard water was flushed out of the pipes and the cost SO much less than what I read in reviews of other companies. I am so thankful for finding Lone Star Water Services. Be sure to call them if you are battling hard water, you won't regret it for a moment! read more

Just recently got a water softener installed in our new home and I called around and decided to go with Lone star water services. They were the most responsive company and was very detailed on what they offered and how they work. I ended up going with just the water softener but they offer a combo with whole home filtration, but alas not in our budget currently. Garrett the owner was very easy to work with called the day of and let me know what time to expect them and if something came up to give them a call. Sent me a text when they were on the way. When the arrived they installed everything quickly and cleaned up after themselves. Showed me how to operate the softener and off they went. Price point you can't beat them and the service so far has been amazing. The warranty I fairly standard but they will come to do an inspection each year for 5 years after installation for free! My last company wanted me to charge be $100 to just inspect.... Overall very happy with everything they did and highly recommend them if you are looking for a water softener! read more

They were great. The woman who answered the phone was very nice and knowledgeable about their service. I had an old water softener system replaced. The install was done in a few hours. They cleaned up and got rid of the old water softener for me. Everything was done exactly as you'd hope. Would definitely use them again. read more

Super friendly and professional. Garrett came out and installed our system all within an hour. Had a minor hiccup with a seal on one of our tanks and came out the same day I called and fixed it. Local company and easy to work with. Definitely recommend if your looking for a soft water system! read more

Did my research and Lone Star Water Services had the best deal around for Home water softeners. From the first call to the follow up call, Lone Star was professional and polite. I'd even have the installer over for dinner, that's how comfortable I felt. The $1,250 for the install, tax and follow up check ups for 5 years sealed the deal for us. I highly recommend Lone Star Water Services. read more

Garrett respond to a request over yelp and provided me fair upfront pricing for my new water softener installation. While our house was pre-plumbed for the softener, the builder put drywall over the drain and this caused delays. The builder was able to come out same day so Lone Star came back same day to do the install. Great job so far and I look forward to working with Lone Star in the future. read more

I was really happy with these guys! I requested a quote through Yelp and received a response in under an hour. They were able to schedule the work the next morning, and the estimate they quoted is what they charged. The plumber who came out was friendly and efficient. Everything was fixed the same day (they had the necessary part in the truck) and I was able to take a great shower sooner than I expected! read more