First, I have to thank Ray, our sales rep, for testing our water, explaining everything, and recommending the right system for our needs! We used the financing option and pay less than $100 a month for our new system. Not to mention, from start to finish only took 2 days! Yandy, Jacob, and Tony did an amazing job installing our new whole home water filtration system! Considering that we do not plan to sell our house, this was an excellent investment and will help maintain the value of our home. We immediately noticed a difference in the smell and quality of our water--it's cleaner, fresher, and no longer has the smell we recently started noticing. It's a huge relief knowing that every tap in our home is now providing better water for drinking, cooking, and bathing. The installers were incredibly professional, punctual, and knowledgeable. They took the time to explain everything and made sure we understood how the system works. Their attention to detail and care for our home really stood out. We're already seeing the change on day one, and we're confident that this system will pay for itself over time by protecting our pipes, plumbing fixtures, and new appliances--including our brand new dishwasher and washing machine. We couldn't be happier with the results. Highly recommend Pure Again if you're considering a water filtration system! read more

We requested a representative to give us a quote because our water in burnet has caused a lot of scaling in our faucets and appliances, not to mention the chlorine taste. Dustin came out and showed us just how bad our water was (though the tests didn't really show much more than what I already expected, he was just able to prove it science/chemistry and tests). Dustin didn't try to push us or upsell us. He just offered us a reasonable priced solution with a monthly cost similar to what we are already paying for bottle water service. Within a week CR from Puragain was able to install the system quickly and neatly. You can really see a difference in the water clarity as well as the feel. Showers feel great! The water is clear and does not smell of anything. The water from the reverse osmosis alkaline system tastes great!! I prefer it over the spring water we had on delivery! All in all, we had a fantastic experience and I highly recommend this system. Everyone we dealt with is friendly and professional, and they treated us with nothing but respect. It's super nice having a system that treats the water effectively and does not need a drain, salt, or power. read more

The gentleman who took care of the installation of the full house water purification system in my home was Brandon Medina. His measure was beyond competent. Everything was perfect. The equipment was installed balanced and level, the operation is flawless, and his attitude; it was like having an old friend making sure everything in my home was picture perfect. Not only am I happy with the Puragain Water System, you would be well taken care of if you get Brandon Medina as your professional installation professional. It seems that Puragain goes out of their way to hire the best of the best. The salesman's name is Omar Cassanova. To be sure, he is a water specialist. He didn't try to sell me, he took the time to teach me the advantage of soft water over hard water. And, he was right. The soft water is delightful to the touch. This was a good day to be a customer. read more

I put in a request online and with two days received a call to have Dustin scheduled to come out. He accommodated our schedule and came out on Saturday afternoon. He explained how the system works, how the install would go and is very knowledgeable about different water issues. On installation day due to unforseen issues at another job my installer was running late but called well before time to let us know. Once he arrived he got right to the install and made sure everything was working no leaks before he left. Told us what to look for over the next few days and ensured we had contact numbers to call if any issues arose. Everyone we spoke with and worked with has great customer service. Would recommend them if you need a system in your home. read more

I have had my system for nearly a year now and it was time for my annual service. It was my first time meeting with Brandon Medina, but he was a high energy, straight shooter. He came out and performed the services of refreshing and tailoring my filters. He arrived on time and explained the process the entire way through the service. The price of the new filters was reasonable and he was able to accept payment at the end of the service. I look forward to working with Brandon and Austin Puragain water in the future. Great service and you just never know how good your local water can taste once the chemicals (chlorine the main one for me) and other harmful harmful stuff that gets missed or picked up along the way has been removed! read more

It was time for the yearly filter change on my system and Brandon went way above and beyond the scheduled maintenance service. He asked clarifying questions to make sure I was pleased with the whole house water experience then tweaked a couple of things to ensure this next year is as great as the first one has been! He is personable yet professional, knowledgeable and informative, all the while diligent to complete the tasks quickly yet having plenty of time to answer my questions to help me understand the system and all that is available to me to ensure a great customer experience. I cannot recommend this product or Brandon enough, this has been and continues to be a stellar experience! Thank you so much, Brandon! read more

We had a Puragain Water system installed at the house today. The installer Brandon Medina was very professional, respectful, and very knowledgeable about the equipment for the system. The installation was very good especially from the outside that everything was put back in place and didn't even look it was touched. Took his time to explain everything about the system and what I had to take care of it and the emergency procedures. Can't wait till this system kicks in to get rid all the junk in the city water plus saving money on filters and water bottles. Have also give a thanks to Tim our salesman who explained the about the company and showed us what the city water had in it. Very nice and knowledgeable. read more

we had a whole house system installed along with a alkaline water system . the family has noticed a difference in the hair and skin. The drinking water is clear as can be and taste really good. we noticed a difference in the smell as well, doesn't smell bleachy or like chLorine any more. Dustin is really good at what he does, very knowledgeable on the product he sells. he answered all my questions and explained everything good. my installers John and Royce were very knowledgeable , professional and courteous. They showed and explained everything they were doing and answered all my questions that I had, I highly recommend Puragain Water systems and their employees Dustin, John and Royce read more

We recently had a Puragain Water system installed in our home, including a whole-home filter and RO system under the sink. From start to finish, the experience was excellent. We had considered both salt-based and salt-free systems, and ultimately chose Puragain--it was the best option for us. No more monthly salt refills--just an easy annual filter change! The installers, Alcides and Alex, were professional, efficient, and left our home spotless. We've already noticed a difference in the feel of the water, especially in the shower, and the RO drinking water is crisp and clean. I would definitely consider Puragain Water if you're looking for a reliable, low-maintenance system! read more

I purchased a three-stage Puragain system and a reverse osmosis unit in August 2024. Today, August 26, 2025, I had my annual maintenance completed. Brandon Medina performed the maintenance. I must say, Brandon is one of the most professional technicians I have encountered while living at my current location for twelve years. Brandon was on time and explained the procedure for annual maintenance of my system. He provided pricing prior to beginning the service. There were absolutely no surprises. The service was completed and Brandon ensured the work area was actually cleaner then when he arrived. Brandon is a 10; Bill B. read more

The technician showed up on time and got the unit installed efficiently and had it up and working quickly. He explained the system in detail as he was installing, and asked questions concerning our preferences when available. It was a rainy, muddy day when he came, but he was careful not to track mud in the house, and he was always very polite and respectful. We are enjoying our clean water and so glad to have found Puragain! We did struggle a bit with speaking to him through the interpreter function on his phone, but it worked out well and nothing seemed to be "lost in translation". read more

Miguel did a fantastic job taking care of us. He came to replace the filters for regular maintenance, and made it a point to follow up and test the water again. Good thing he did, because there was an issue with the RO system, not just filter replacement. He replaced everything and made sure the tests came back within margins. I wish we would have had Miguel testing when we first installed the system! Who knows how long it wasn't working properly but Miguel was sure to fix it. It's people like him that make a company trustworthy and reliable. read more

Alex and Ryan came out to service our water filtration system, and they were fantastic. They quickly identified the issue -- our filtration system had started making a knocking sound -- and got it resolved in under two hours. Both were extremely knowledgeable, professional, and efficient. They also responded quickly when we reached out, and their communication was excellent throughout the process. Highly recommend Puragain and their team for anyone needing reliable and skilled service! read more

I had a leak in my reverse osmosis system. I called the service line and someone was at my house two hours later to fix it. Taysean showed up before the appointment time and had everything up and running in no time! He even updated the hardware and installed a leak detector to keep my kitchen from flooding if it ever happens again. Everything was covered and didn't cost me a dime. I am thoroughly impressed and would highly recommend Puragain based on their customer service alone. read more

Alcides and Alex did our installation, they arrived on time, were courteous and professional and completely the job in a timely manner. They took the time to explain the system and went above and beyond on installation, fixing a minor leak under my sink. The price was right for the system and they have an excellent service plan. I would highly recommend Puragainwater if you're looking for a water treatment syste. Outstanding I'm glad we went with them read more

Tierney and Dexter came to our house for a consultation and were absolutely amazing. They gave us the entire breakdown on why getting the system made sense for our family and we feel way better about our own and our small children's safety. The consult took less than an hour and our new system is scheduled to be installed less than 24 hours later. We are extremely grateful for their help. If I could give them 10 stars, I would! read more

Called and had Dustin come out to talk about the program. Was an enjoyable and educational visit. We discussed options and ideas for the install. The install was postponed, due to unforseen issues and Dustin was quick to call and discuss options. The day of the install the team was really friendly and professional. They did a great job and check all connections multiple times before they left. Would definitely recommend. read more

Excellent service. The team that arrived for the installation was prompt. Alcides Besada took the time to explain each step of the process in a clear and understandable way, patiently answering all my questions. It was evident they truly cared about ensuring I felt comfortable and informed. They worked efficiently and meticulously, leaving no mess behind and ensuring everything was functioning perfectly before they left read more

This is the best and most personable, professional service we have had for a home system improvement, ever! The quality of the system is easy to see, the cost is definitely affordable compared to other water treatment and the sales team works with you to add value. The install was very well done, quality work, done promptly and smoothly.We highly recommend you check this company and the system for yourself! read more