Excellent, no nonsense and confident service. Several things to note. His price, at $110 is…read moreexcellent. His prices for parts were a bit on the high side, so my bill was slightly higher than anticipated because we needed lots of, yes... parts. However, he came the next morning at 8:00 a.m. Is very professional, and courteous and I felt comfortable with him. He also did an excellent job and left the space clean. I'll pay extra for that. And next time, maybe I won't need parts, ha! Truly--highly recommend.

Honestly the work is good...as it should be from a master plumber…read more The issue I have is the issue I've had with literally every plumber ever. They've got you over a barrel when they come out and start throwing parts. This was an install of a drop in kitchen sink and faucet. He told me his hourly rate was 135 bucks. I was expecting to spend about 400 maybe 500. The final bill was 850. I feel I was overcharged on both the parts and labor. He charged me starting 45 min before he got there but still included a "truck charge." The removal and replace of the sink took 2 hours. To me the "clock" starts on the labor at the agreed upon arrival time. When I'm getting charged 439(!) bucks for parts on top of the sink and faucet itself, that extra charge for labor is quite unwelcome. I mean the sink and faucet itself that were "nice" were like 500 bucks. So almost that again just in parts. ‍ His answer in general as I look at these reviews is that he buys his parts from a plumber supply not Home Depot etc. I would have to research each individual part to see if its price point is "fair". A perusal of solid brass fittings and pvc p traps on the Lowe's site shows the price I paid was about doubled. He acted quite insulted that I wouldn't know just how much better his parts were and implied they were all but unavailable at big box stores. literally doubling what I expected to pay was quite a shock to say the least. It is what it is. If I was able to do it myself, I would've. Live and learn Learn a trade kids lol

I awoke one morning to the sound of a sprinkler zone that should have been off for hours.  All…read moreattempts to shut the entire system down failed and I was left literally digging and clearing debris to find my Backflow Prevention Assembly.  Only one of its two valves would turn, with the help of a wrench no less, but it was enough to temporarily stop the entire sprinkler system. Enter George and  Diamond Irrigation & Backflow in Austin.  I sought out George specifically because he is a licensed Backflow Prevention Assembly Tester (BPAT), licensed by the Texas Commission on Environmental Quality (TCEQ) and registered with Austin Water Utility.  George responded quickly, he and his crew were onsite in less than 24 hours, and everything was competently replaced.  George even checked the remainder of the system and proactively replaced sprinkler heads and gave me a heads up about a station I needed to keep an eye on.  I really appreciated the consultative service and the price was fair and reasonable.

Incredibly smooth and honest service. George came out, diagnosed the irrigation problem, and…read morerepaired it within a couple of hours. I was shocked at how affordable my invoice was while the level of professionalism and courtesy was admirable and I look forward to a long relationship with Diamond! Highly recommended!! Thanks George!!

Braulio has helped me twice in ways that speak volumes about the integrity of his business…read more The first call was about low water pressure. He came out, spent a few minutes assessing, and told me straight up that low pressure is endemic to our neighborhood--no plumbing work can or should be done. Meanwhile, some of my neighbors had been sold replacement filters and various "fixes" by other plumbers for the same unfixable problem. The second time, we lost hot water. He responded to my call within minutes and asked me to text photos of the water heater. He diagnosed it via text, told me the fix, and I handled it myself. Braulio didn't make a dime on either call, but he's earned his spot as my go-to plumber. Phenomenal service.

We have been looking for a new plumber after our go-to passed away. So glad we discovered Braulio!…read moreVery communicative and does a great job. Highly recommend!

Abel was kind, attentive and fixed the issue. His pricing was also very competitive and fair…read more Thanks so much!

Abel came in on short notice to fix an issue with the dishwasher drain line. He quickly found the…read moreproblem, which was an improperly installed valve and fixed it. Great service overall!

We are renovating our kitchen because of a water leak. Gilbert fixed the leak and came back when…read morethere was a question about a gas line. He is responsive, upbeat, and awesome at fixing whatever is needed related to plumbing (both the water and gas lines). He's always who we call first.

I've been using Blue Dragon Plumbing for nearly 10 years and couldn't be happier with the excellent…read moreservice I always receive. Owner Gilbert is efficient, highly skilled, and never leaves a mess behind. I just had my toilets replaced and was so impressed with his great and quick work of the job. He also goes above and beyond, is upbeat even when it's 100 degrees outside, and takes time to greet my dog!

Anthony came out today on a service call and was great. Knowledgeable and personable (good…read morecommunicator ). Can't say enough good about Chase ( supervisor) who has helped us over the years and has a li focus on customer service - satisfaction.

My AC unit was serviced for routine check . All went well . My tech was Jack . He was prompt,…read morethorough, courteous and personable . All of my interactions with Parobek were positive .

We first met Jaime about 8 years ago when he was hired by our contractor to do the plumbing for a…read morenew addition on our central Austin home. He did all the work for a new master bath, added a tankless water heater and removed old cast iron plumbing from our 1940s home. Two years later he came back to reroute the plumbing in our guest bath. He did great work with both jobs and we never had any issues while we lived there. In 2019, I referred him to a friend who was experiencing a plumbing emergency at his rental. My friend was super impressed with Jaime's responsiveness and work and was incredibly thankful to have found an honest, trustworthy plumber to help out during an incredibly stressful time. And in February 2021, we had a pipe break in our new home after the major freeze. We were panicked that we wouldn't be able to get it fixed timely since it seemed like everyone else in Austin was dealing with the same issue, but Jaime came to the rescue the next day and fixed the busted pipe. In the 8 years we have called on Jaime, every single experience was top notch. I don't know what I appreciate the most about him: his professionalism, the prompt communication, the excellent work or how wonderfully nice and pleasant he is. The fact that we have been able to call on him to work on every single home we have owned in Austin really speaks volumes about the quality of his business and his work. Thank you, Jaime, for always being there for us when we need you. You are the best!!!

Jaime was great. He started out with a simple vacuum of the disposal to clear out somethings out…read moreand it worked. He didn't jump straight to pulling out the unit and replacing it. I appreciate him saving me money.

Great experience working with rooterman. Flexible scheduling and experienced and friendly plumbers…read more Jay helped us swap the water softener to a new one.. No hassles..

Rooterman has changed over the years and, unfortunately, not in a good way. My first review of them…read morewas in 2015 so that tells you that I have been a customer for a very long time. The focus of this review is the water heater that they installed on 1/26/23. As you can see from my other reviews, the water heater that was installed before that one was in 2016. 7 years is a reasonable amount of time for a water heater to last. The problem is that the anode rod is failing in this current one. Edie came out and drained it on June 29th. We are not currently living there. In fact, the house is for sale. The problem was the hot water was turning yellow. He said to run the hot water, especially in the tub upstairs once a week, which we have been doing despite living across town now. Guess what? The hot water is yellow in tint again. Here's the rub. At the top of my receipt it says 50 gallon water heater, 6 year essential warranty. Fast forward to yesterday. Garrett comes out and notes the yellowish tint in the hot water. So, he says he can maybe replace the anode rod for about $500. He also says I can try calling AO Smith to see if they will send a new water heater and they will install it for about 2K. So, this is like going to a mechanic and a part fails and they say, why don't you call the company and see if they will send you a new part? I am pretty sure that is not a thing. By the way, he tried to get the anode rod out and it is welded solid in there. I told him we would give a credit to a potential buyer but after talking to my husband I realize that is not a good approach. It is already a brutal market to try to sell a home. So, I am faced with having to replace it although I have a document that says at the top 6 year essential warranty. That makes no sense. I will have to bid it out and Rooterman will not be on the list. They replaced the heater in 2016 and then again in 2023. I had no qualms in having them install it in 2023 because they had my complete trust. This is no longer the case. I no longer recommend Rooterman Plumbing. I gave them 2 stars because they used to do a good and honest job for me. I no longer feel that this is the case.

I had a limited time because of medical appointments. The time frame was border line on their…read morearrival time and my appointments. The dispatcher said she would try to get them to my house if she could. They arrived 30 minutes after I called. Fixed my problem and I had plenty of time to make my appointments. That is amazing customer service.

Zach came out promptly and gave us an estimate of what was needed. After a review, we decided to…read morego with Proven and they sent Zach back out the next morning to replace the hot water heater. He and his assistant, Manny, did a great job and we are very happy with their work. Would definitely use this company again.

I've always wanted water in my home to be healthier for my family. So I started researching…read more Here is how I shared the experience with my sister...I'm going forward with water conditioner For many reasons! I've always wanted one This one is similar to what I had only under sink in CA. It uses zero electricity Needs no back flow. (Wast water run off) Full Service company with w2 employees. Salesman is my neighbor. The alkaline water for drinking included! No run off esp because I live waterfront Lake Travis! No wasted water. Water shut off included in garage. Gauge included to see no loss of pressure! Referral incentives. Many friends interested. They are licensed low flow which is a big deal ( J can explain) He is a believer. The company is family owned and ongoing family planning. And ... owner is into scientifically improving as he continues to learn! That is my nutshell Took 2 awesome install technicians 1 day ! I truly appreciated their hardworking professionalism. My hair and skin are thanking me already!!! J Hatker salesman, nice work! Alex Sanchez & Alcides Besada, Best installers!

I've had a PurAgain system in my home for about two years, and unfortunately my experience has been…read moreextremely frustrating. During the original installation, the plumbing underneath my sink was installed incorrectly, which caused a backflow issue and eventually rotted the wood at the bottom of my cabinet. I was initially assured that someone would be sent out to repair the damage. Later, I was told they couldn't find anyone to do the repair and was asked to find someone myself to provide a quote. The contractors I spoke with told me that because of the extent of the damage, it would likely be cheaper to replace the lower cabinets than to try to repair the rotted area. I relayed that information back to PurAgain, and after that, communication basically stopped. When someone later came out to service my filters, I showed them that the cabinet damage was still there and had never been addressed. On top of that, the under-sink water tank stopped producing water. PurAgain did replace that tank, and the technician told me I should hear from someone within 48 hours regarding the cabinet repair. Once again, nobody contacted me. Now, only about six or seven months later, the replacement tank appears to have failed as well. At this point, I've dealt with damaged cabinetry caused during installation, repeated equipment issues, expensive replacement filters, multiple promises of follow-up, and very little actual resolution. I also previously left a review about my experience, and I recently noticed that it is no longer there. I have no idea why it disappeared, and nobody ever contacted me regarding it, but I wanted to make sure my experience was documented again. I'll be contacting PurAgain again regarding the latest tank failure, but after approximately two years of dealing with these issues, I cannot recommend this company based on my experience.