Great service by Mark! We had a broken grinder pump that was overflowing and spilling filth into the street. Mark showed up exactly when expected, drained the ick, replaced the pump, and cleaned up the spill. He stayed until the job was done. I have no qualms about recommending him and will absolutely call him if future issues arrise. read more

We have been using Mark with Pure Plumbing here in Austin, TX since the freeze in 2021. He was the only plumber that answered our call when our water heater went out and flooded our house. He showed up quickly and replaced the unit for us. We've used him several times since then and always appreciate his quick response, respect if it home and time, and he's just a really good guy! read more

Pure plumbing service in Austin, Texas - is a great company to use for plumbing services and drain services. Mark was able to install a brand new toilet for us. He also fixed our slow sinks with his drain cleaning service. We would definitely recommend Mark again for his plumbing services. read more

Tech was very nice and courteous. However a lot of unexpected charges like credit card surcharge, PPE charge (although work was done outside), didn't honor coupon, charge an hour of work for a 5 min of tightening. Worse of all, didn't even fix the problem and wanted to charge $300 extra. At the end, I ended up fixing it myself for less than $50. He is expensive but if he would had fixed it in the first place or come back and fix it properly without gouging me over again then I wouldn't had given him a poor review. read more

Sure enough, Mark was amazing. Punctual, Flexible, Professional. It's no wonder he's usually very busy. If your project can wait, wait for Pure Plumbing Service read more

Mark came over to give an estimate for tub installation. He obviously didn't like the idea of a difficult cast iron tub installation even though I was doing all removal and demolition of wall Sheetrock so he and other plumber/ helper could just install and add new drain hardware. His bid? $3644 for drain hardware and a few hours work. NOPE. read more

Mark is a plumbing wizard! We will be forever grateful for his immediate response and accurate, fast work. Our pipes burst in two places following "snovid" in mid-Feb and Mark visited us twice to repair - once even driving in the terrible snow to help his community. He is polite, informative, cool under pressure, fast, incredibly skilled and fair. Couldn't recommend Mark and Pure Plumbing enough! read more

Mark was very helpful in a) getting me set up for the freeze and b) quickly replacing my ancient hose bibs.

I've been using Pure Plumbing for several years and Mark has always been outstanding. This weekend had an issue with my on demand gas water heater. Called Mark and he walked me thru a few steps on the phone, and after several back and forth calls as I worked thru the process I was able to resolve the issue. No need for an on site service call and Mark was patient and friendly every time I called. You can't go wrong - I would recommend hands down. read more

They were on time, quickly diagnosed the problem, and fixed it. They also then did a second job that we hadn't talked about on the phone. Not only was the service excellent but the price was very reasonable. They are my go to service now. read more

Our tech person Mr. Jordan Blaine come to our restaurant on time and did professional job also make sure everything is cleared and clean! we will call this company again and will highly recommend to other restaurant too! store manager Sherry K. read more

Mark came by a couple times to fix various issues with an old house I was getting ready for sale. He was always flexible and prompt to head over. He's as capable as he is friendly, and now my goto plumbing guy from now own based on my exp. I'll recommend him to anyone who needs a plumber. He's also very reasonable with his estimates and cost. A++ read more

Talked me through a solution on the phone to my problem with a tankless water heater. He *wasn't* the plumber who installed the system. Could have easily just told me that I had to pay him for a visit to the house but instead was patient and walked me through a checklist that got us to the solution. read more

We selected Pure Plumbing after a Yelp search and reaching out via email for quotes. Mark was a professional, pleasant and respectful. He showed up and took care of business - we were fortunate in having a quick fix. Highly recommend Pure Plumbing Service for anyone in need. read more

This is a very good company with excellent customer service. The owner, Mark is a very honest man. He called me a half hour before his scheduled appointment and arrived exactly on time. He quickly determined a simple quick fix for my leaking valve. He went to the local plumbers supply with the correct part and reassembled the valve for a reasonable charge. I would have no doubts about using this company again. read more

I came home to a $700 water bill yesterday. I called the city and they said they couldn't get anyone by until next week. I called 2 other plumbers and they said they couldn't help until the city turned off our water because that would be tampering with city property. Mark responded to my request 1st thing this morning, made an appointment for noon and showed up almost 30 minutes early. He fixed the problem quickly and charged a very reasonable rate. read more

Mark was my hero yesterday. I would give him a hundred stars if I could. We had a blockage in our sewer line and water was coming up from our toilet and spilling into our bathroom and surrounding rooms. I was in a full-fledge panic and started calling emergency plumbing services. No one was answering; some of the voicemails said they were busy for the next two weeks. Suddenly I remembered to call Mark, who I've used for a few issues previously. He answered, said he could be there in the afternoon, and showed up less than an hour later. He found the problem and fixed it, all for a very reasonable price. He then called a water removal service for me and got them to come quickly. To boot, he is kind, calm, reassuring and caring. I would recommend him in a heartbeat. read more

Absolute best service call ever! Just moved into a new home and the water heater light died. Mark came out immediately to address the pilot light on my water heater; after helping clear a path through the crowded garage and and unhinging the door to access it! Fixed the issue with ease, explained the new heater to me, and made recommendations. Then he fixed my Boyfriends ALMOST perfect food disposal instillation(not even the reason I called)! Totally reasonable price, professional and friendly. Time from call to resolution less than 90min. read more

My kitchen faucet was broken and flooded my kitchen and part of my living room! I received a quick response to my quote request and was able to schedule and appointment for the next day. The work was done quickly and the area was left clean. Highly recommended! read more

Mark is a master plumber and gifted at what he does. It was a pleasure to watch him do things I can't even dream about. His prices are fair and appropriate for his profession. read more

Today if the fourth time I have used Pure Plumbing Service. Each and every time they have done a wonderful job. The staff is very professional, polite and flexible. I would recommend Pure Plumbing to anyone if you have a job that you want done right. read more

One star for a prompt response and one for showing up when they said they would. But I've never felt so taken advantage of financially. I had a leaky toilet that required ten minutes worth of tweaking, and it cost me over $250. Recommended only for those with very deep pockets. read more

HIGHLY recommend Pure Plumbing Service! Ive been trying to fix a clog for about 2 weeks now on my own. I finally broke down and decided I needed professional help. Mark knew exactly what was going on and as it was an easy fix, he walked me through it. He is very knowledgeable and professional. I wont go to anyone else for plumbing services in the future. Thank you Mark! read more

We had a problem with the sewer lift pump and called Mark Reilly. He promptly responded to look at the situation, formulated a plan of action and carried it out within one working day. He was professional, well equipped and extremely knowledgeable about the problem and solution. The price he originally quoted was within a few dollars of the final bill. If you have plumbing problem he is a master plumber and can take care of you with courtesy and professionally. read more

Quite overpriced. $160 per hour labor + $60 service call fee not waived with service, plus tax, in the end, more than $230 even if it is just about several minutes read more

I would give Mark more than 5 stars, if I could. He is knowledgeable, reliable, and trustworthy. We remodeled our whole house including 4.5 bathrooms and the kitchen. We have a very nice house and needed someone that could do quality work and install high-end fixtures. We would also leave the door unlocked so mark could work even we were not home. We feel very lucky to have found Mark and wish all of workers had been as good as him! read more

My sprinklers and hose spouts had low water pressure. Mark came out and adjusted the pressure regulator valve. He mentioned that it was on its last leg and might need to be replaced. He said if it needed to be replaced, he would credit the amount he charged for adjusting it. He checked the pressure and said it was back up. However, the water pressure was still weak. So I called him the next day and he came the next morning and replaced it. Now I have full pressure and as a bonus, my indoor water pressure also increased. I never realized how much I missed a good shower. Mark was prompt, knowledgeable, and courteous. He also wore a mask and respected the COVID-19 situation. I recommend Mark for your plumbing services. read more

Mark was able to schedule an appointment quickly to diagnose our aging water heater. He gave us an estimate on its remaining life and on what a new one would cost. He did not up-sell an immediate replacement. He was honest, efficient, and easy to work with. Highly recommended. read more

Mark is amazing. He was able to diagnose my hot water heater issue in seconds. These guys are the best!!!!

I had a slab leak and rather than doing an exploratory dig, another plumbing service recommended Mark for a sound test. He came out, felt around, and said "No need for the test, you have a hot water leak right here." So he saved me some money there, since the test is like $300. I told him where I thought the pipes were and by cutting through drywall and backtracking, he was able to isolate the leak and cap it so it affected only a single bathroom. He recommended re-piping around the leak rather than digging up my foundation to fix the pipe itself. I agreed. He also suggested using a PEX product for hot water lines, since it was cheaper, but I went with copper instead. The re-piping took a couple of hours but was uneventful. He also re-piped a cold water line to my refrigerator that had leaked, capped an indoor propane line, and (ultimately) replaced a utility sink that had been leaking. It's been about 2 weeks since and I haven't had to call him back. He showed up when he said he would and his work has been very good. I'd say his pricing is just above average. He's not the cheapest I've hired but he's not the most expensive either. read more

Mark is awesome! He came out quickly to take a look at my leaky shower head. I originally called another company to take a look at the problem and was told that it would cost 1,200$ to fix the problem. Long story short, Mark fixed my leaky shower head by just replacing a part for 300$ he also offered to take a look around and noticed that my some of my values had been closed which was causing my pipes to rattle. So happy that I found Mark. He's honest & reliable! I'll be using him for any future plumbing issues. Thank you Mark! read more

I would hire again. Mark came out to look for possible slab leak. In my opinion, he knew what he was doing and approached the problem very methodically. Within an hour he was able to identify the leak which ended up being in my front yard. He told me the general proximity of the leak using a specialized microphone. I opted to dig it up and fix myself to save money. read more

Mark was a lifesaver. He was willing to come to my house late Saturday night to fix a burst pipe (I had tried calling 2 other companies that wouldn't/couldn't do it). He was honest, polite, and helpful. Definitely will call him again! read more

Mark is awesome. I'm a contractor and have a handyman business as well. I've used Pure a few times and have recommended him often to my social circle. He has always been solid on my work and the feedback I have gotten. Its rare to find a contractor that is not only skilled but professional. Pure is that. I know I don't have to worry about his work or doing what he says. Awesome. read more

So I don't know about this customer service other reviewers speak of. I called this company for bath fixture installation on Tuesday, nobody answered so I left a detailed message in the voice mail with the job description and my contact information. I heard nothing back so Wednesday evening i went to the company website and completed the contact request form, again with a detailed message and my contact information, still no response. I tend to give the benefit of the doubt more than i should and decided to try one more time using the yelp request quote which touts 2 hour response time at 100%, still no reply. So after 3 tries in 3 days I am finally giving up. I understand it may have been a small job and not worth their time, i get the weather was bad and they may have been busy but it doesn't take a whole lot of time to just make a quick call or respond to an email or quote request to say hey we are swamped and can't get to you. read more

I was referred to Pure Plumbing and was very pleased with Mark's work. He is very friendly and even took 10% off the final bill when he finished early. Mark was on time (the same day I called) and was able to quickly and cleanly fix my garbage disposal. He even fixed a small problem with my water softener for free when two other plumbing companies told me it would cost between $150-$300. I would definitely recommend him to any of my friends or clients. read more

Mark was on time and checked out our hot water heater, providing information, possible life of water heater and an estimate to replace. Mark was honest, courteous and reasonably priced. We will be using Mark for any plumbing issues/projects. read more

We have had Pure Plumbing out for several projects at our house, big and small, and they have always been stellar. Quick response, high-quality work, reliable and friendly. read more

Prompt, friendly, got the job done. Sink shutoff valve and cartridge replacement.

We couldn't speak more highly of Mark. He services all our commercial buildings in the Austin area. Yesterday we had a plumbing issue that escalated quickly and Mark was extremely diligent in uncovering the underlying issue. He's patient, professional, on point, responsive, and an over all kind human! So nice doing business with this man. He is very experienced and has always been a huge help to our company! read more