We received excellent service from Joel. He was a pleasure to work with. Very personable, pleasant and honest. He patiently answered all of our questions. We highly recommend working with him. We love our new truck! read more

Worst service ever in my experience of buying a car waited 3 days for the bank approval and for what forthem to tell me "who told u to come we can't"those where the words of the finance guy Chris ... I don't recommend this dealer to anyone wont never go back. read more

Joe Andrews was amazing! Got us into the truck that we wanted, for the price we wanted! Very friendly and approachable. We've never had such an honest, and understanding car salesman. Wasn't pushy at all! Definitely will be back to see him for all of our future car purchases! read more

Tracy Ford is a joke. Buyers beware. They'll tell you whatever you want to hear to get the sale, change the numbers around to work for them, and swindle you out of your money. They ripped me off for $6,000 on my trade in. Don't let them do it to you too! read more

I was a little scare going into a car dealer by my self being I'm a woman and not having any idea on how to go about buying a car, but I must say I had a great experience. From the minute I got there I felt really welcoming and not rush or push on buying something I didn't want. Juan Gomez, went above and beyond to make sure I got a good reliable car within my budget.. read more

My husband and I purchased a new truck over the holiday weekend. It was a pleasure working with Joel. He was very helpful and patient as we contemplated our options. He was very personable and honest. If you find yourself shopping for a vehicle at Tracy Ford... We highly recommend asking to work with him. read more

At first I would definitely rate this one star due to the very and I mean very rude salesman/manager. He was very aggressive, demanded I pay what I couldn't afford and downright disrespectful. He literally told me he would shove a burger down my throat. He also tried selling me a car for more than $3000 than the sticker price and tried taking advantage of me every chance possible. ED WAS HORRIBLE. Few days later I finally strike a better deal with Mike Wallace, Chris and Jack, who worked with my budget, didn't waste my time and was very much changed my mind of buying the car. If you do buy a car here make sure to see Mike Wallace, Jack or Chris. All very good, knowledgeable, respectful and downright will get you the best deal. Avoid Ed at all costs. read more

I was actually at the Volkwagen dealership across the street looking at their used Mustangs when a young man asked us from the Ford car lot, "If you're looking for a Mustang, I can help you." So me and my wife walked across the street (not expecting to buy a car, just looking) and exchanged names and pleasantries with the young car salesman. I had an idea of what kind of car I wanted (V6 hardtop automatic) and we walked around a bit and showed me some different cars. Nothing was really catching my eye until we found the "ad" car (basically the car in the advertisement to bring people to the dealership). Obviously they weren't going to show us the ad car right away, but when they realized I wasn't interested in anything they were currently showing me, they brought out the big guns. Buying a car is a HUGE decision, and not to be taken lightly. Of course the salespeople are going to be pushy and overbearing, this is how they make a living, on the decisions of their customers. You must stand your ground on certain things, such as payments, APR rates, and trade-in amount. If you're willing to stand your ground, and are serious about buying a car, the dealership (ANY dealership) will work with you to get you what you want. That being said, I took the ad car for a test drive and fell in love with it. After some negotiating about the payment amount and how much they were going to give me fort trade-in, we shook hands and got the deal done. Everything was straight up and honest, nothing was hidden. As far as the service department goes, I've never had an issue with anything. An oil change, tire rotation and air filter swap takes about 45 minutes, which is normal time. read more

I walked in this place just to check out the cars not knowing that I would leave driving a new car thanks to Gabriel Gonzalez the sales person made it easier with the car I like. read more

Happy Memorial Day! We had a long weekend searching for a vehicle. Mike Hall thanks for all of your hard work. We greatly appreciate your time and effort. We love our new truck! read more

My husband and I just bought our third vehicle from here. I knew what I wanted but my husband had a different idea. We were approached by Joel to see if we needed help. I gave him a list of what I wanted and didn't want. He took me right to "my truck." The buying experience with Joel felt easy and fun. Joel took us to look at other trucks based on what my husband was thinking but ultimately the first truck he brought us to was the truck we brought home. Chris also made the process quick and easy. I appreciated the up front candor and the personal touch each employee put into the buy process for us. As I said Joel was great and I am picky on who I deal with. Friendly and entertaining individuals made the ordeal easy and their knowledge of the vehicles meant it was quick for them to find exactly what I wanted. read more

Tracy Ford - Thanks Joel for finding my perfect fit. - Car Dealers Near Me - Tracy, California

This experience with Tracy ford has been so frustrating and I want you all to be careful when buying a car from Tracy Ford because they are only focused on selling you and car and not seeing you again maybe until your car is out of warranty and they could take more money from you. They don't care about growing a relationship with the customer. They just want their money and thats it. They have the worst customer service you will ever experience and for sure I will NEVER buy a car from them again or every recommend a family or a friend to that dealer. I can't tell you not to shop here but I can warn you to shop knowing what you could possible go through. So the reason I'm giving Tracy Ford 1 star is because I can't give them zero or take away stars. My experience with them is a real life nightmare. So I went in because I saw that they were selling a 2013 gs corvette. Beautiful car and low mileage. Looked too good to be true. But little did I know it was gonna be the worse experience I could ever imagine when buying a car. So I purchased the car and then they tell me that the tech option was driving the car and went over a speed bump too fast and damaged the differential cover. The dealer told me they were gonna replace it to I wasn't too worried. But then after a few days waiting for the car they told me that it would be a few days to get the part. It ended up taking two weeks for the part to be installed. So after I pick up the car and notice that they check engine light was on, I told Ryan the Service Manager that the light was in and he told me to come in the next day and he'll have it looked at, he told me that it's fine to drive it like that so I did and I went straight to work from there. So 50 minute drive later l, 5 minutes from work the engine decides to blow up. I had it towed back to the dealer and Ryan told me hell have it checked out the next day and I said ok. So I call the next day and Ryan tells me that yes the engine blew and it would need a new one. I said ok I'm glad I got the warranty for it. A few days go by and I call Ryan on his personal number he gave me in case I had any questions. He didn't answer. I call the next day and he tells me that it would take a month till my car would be able to get looked at and the Moyer to be replaced. I was getting a little frustrated it at least I was gonna have a new engine. So a month passes by and no one ever bothered to call me to give me an update on my car or to tell me that they're still waiting for the engine. So after a few days I go I. Because people are not answering my calls. The manager isn't even answering his own phone or text messages. So I go into the dealer and the sales manager ends up helping me out. The sales manager tells me what's going on with the car instead of the service manager. So he tells me that it's gonna be a couple of weeks for the car to be ready so I leave happy and excited to get my car. Two weeks pass and I call to see if my car was done and they said that the car hasn't even been worked on. That pieces were missing. A week passes by and still no answer. Nobody even tells me any info on my car is what's going on. I go in again wanting to return my car and the general sales manager helps me and tells me that now they have all the parts and garantes me that I'm the next couple of days my car will be done. So three days pass by and I call the dealer to see if my car is ready to be picked up and they tell me that no the car didn't ready yet and that they will need another three days. Then I wait again and when the days pass I call and literally no one answers my phone calls again. This experience has been so frustrating and I want you, be careful when buying a car from Tracy for because they are only focused on selling you and car and not seeing you again maybe until your car is out of warranty and they could take more money from you. They don't care about growing a relationship with the customer. They just want their money and thats it. They have the worst customer service you will ever experience and for sure I will NEVER buy a car from them again or every recommend a family or a friend to that place. read more

I am so happy with my new car I bought from Darrin at Tracy Ford. He was so knowledgeable and sweet and really made me feel at home during my whole car buying experience. I will always buy my cars from him. I would ask for him if you ever are looking to buy! You'll see what I'm taking about!! Thanks Tracy Ford!! read more

DON'T COME HERE TOTAL TIME WASTERS AND CUSTOMER SERVICE IS FULL OF SH** I came here to sell my car I worked with Ivan Hernadez used car manager and at first he said they can't buy it today come back tomorrow, took time off of work came back the next morning and then I dropped my car off to get inspected 9:00am. It took them 3hrs to do a inspection witch is outrageous then after all said and done, sign paper work thinking I was done' but nope they wouldn't accept cash for the difference, made me go get a money order, so I had to go out of my way again and tell someone to pick up my kids from school. Got the money order went back and after doing all request canceled my insurance they told me we can't give you what we offered you for your car no more and changed everything around on me, the general sales manager Joe Snelling very unprofesional!!!! BAD!!!!!!!! I almost lost my job because of these people and they had no consideration at all, he came out yelling at me saying we can offer you 2k less then what was going to give you and not a dollar more. Very bad unprofesional and total time wasters full of tricks and lies!!! I hate because I even had to give them 1 star just to rate them. read more

3 Months ago made a deal when we purchased car from Eric for 1 year of Satalite radio and 3 months late subscription is about to expire and now I am to pay for and wait to get reimbursed. You have lost a 2 time buyer. read more

We went there from the Tracy Chevy dealership next to the Ford dealership due to customer service problems. Ralph Martinez (sales) and Chris Brown (Finance) were/are top notch. Ralph was the reason we bought our vehicle from Tracy Ford. He was personable, easy to talk to and even guided us along the entire process, even though we were past 'his' stage. I would absolutely buy from Ralph and work with Chris in the future. These guys impressed me. read more

Three stars for the excellent price I got through my credit union (Tracy Ford supplied the vehicle but had nothing to do with the sale), and ONE STAR for the regular bombardment of promotional emails I get from them, EVEN THOUGH I HAVE: properly "unsubscribed" at least 4 times; live 92 miles away (does their PR firm look at the map?); and actually talked to their marketing manager and asked him if he really wanted to alienate customers who've opted out of mailings ("oh no" he said -- that was months ago.) Based on the negative yelp reviews, they don't look here on Yelp either. Good thing I can block the econsumerconnectiondotcom domain from ever showing up in my "in" box. That will happen (along with www.tracyford.com) as soon as I submit this review. Why they refuse to listen to customers in the age of social media is beyond me. read more

I recently moved back to California after a 5 year leave and was in need of a new car, I was not sure what I was looking for or where to start, so I stopped at this dealership as it is closest to my new home. The salesman (Cameron, I think his name was) was extremely helpful not only educating me on all my options, but also with helping me around town and what was near me. I usually never step foot onto an auto dealership and I have met some real creeps, but this time I felt like I was being taken care of and not being pressured into anything I was not comfortable with! This should be the model for ALL dealerships as I will never go anywhere else again due to excellent customer service!! read more

Leased my 2015 fusion , from start to finish great customer service . See you guys again In two years

My first experience at Tracy Ford was very satisfying. Joel was my dealer and gave me awesome customer service. He met all my expectations financially and found me the car I know is a perfect fit for me. He got me into a beautiful 2014 ford fussion with a very reasonable monthly payment and interest rate. He was very comfortable to do buisness with and I highly recommend asking for joel, if your looking to buy a new car:) Thank you Tracy Ford and Joel!!! read more

I bought a 2015 Nissan Versa from Darrin Desilva back a few months ago and my daughter just bought her first car, a 2016 Hyundai Elantra from Darrin just last week. Darrin and the whole Tracy Ford crew involved in our deals were excellent to work with!! Great experience for both of us. read more

I wish to first say my experience was rediculous. The service department has failed 3 out of 4 times with me. First time I took my new truck in for service it went smooth as pie. I requested synthetic oil and got it and all was fine. Second time I took it in I did not receive synthetic oil when askes why not the response I received was it doesn't matter. I then brought it back a thrid time, without an appointment, and they called and said they made me an appointment for the following Wednesday and would take care of everything then. Since I did not have an appointment I was fine with it and picked up my truck. Today was the day of the appointment. It was in for serrvice, Synthetic oil listed. I also got a flat and my key would not work to get the tire off which they were to repair the key for access as well as repair or replace tire. I bent the key trying to get access so I needed a new one, this I assumed I would end up paying for. I recieved a call with a diagnostic estimate of $145 which if under warranty I would not have to pay. Cool I only have 25k on the odometer plus I paid for the extended warranty. Later I get a call saying the key is bent and this caused the issue so warranty will not cover it. It will be $905 to repair. I explained that no the cylinder caused the key to bend not the other way around. He basically said I was wrong and in order to proceed I would have to pay. I declined and said just put the spare in the bed of the truck. He calls me at 5:00 and says the truck is ready it will be $217. I get down there and find out nothing, yes i repeat nothing had been done to my truck. Never go here they are the most unprofessional operation I have ever experienced. read more

One star is not for the Sales Advisor ( Julio) or Floor Manager (Marco). I had bad experience in Finance Department. We bought a car and were present to sign the documents physically. Finance Manager finished all the paperwork in less than 10 minutes( sounds good right!) We receive a message saying we missed few signatures ( I don"t think it is customers responsibility to check if we did all the signatures. Any ways. We were busy so could not sign the paperwork same day. We received a text from FM saying " you guys did not sign the paperwork what is going on?) exactly like this. Probably the did not know how to phrase it correctly. any ways. I called back and spoke to the guy. He is talking to me as if he is doing a favor on me. " you guys did not sign the paperwork, if y9u guys don.t want the car we will be happy to take it back Really that was your fault Mr. you did not pay attention when we were there.. Any ways i spoke to Marco all about this he felt sorry for all that happened. I requested Marco if i can talk to Nate ( the acting GM) Marco said he is on phone and will come as soon as he is done. later i was told he stepped out.. Amazing way to handle a customer, just to mention there is a Ford dealership in ivermore, one in Modesto and one in stockton. If Nate and team thinks they are the only one in the area.. I will strongly advise check other options read more

Brought my truck in for transmission problems multiple times, under warrantee. They could never figure it out. Brought it to a transmission shop, under warrantee, they did not figure it out either. 2,000 after warrantee expired transmission burned up. Brought it back to Ford, thinking since the problem pre-dated the expiration of the warrantee and Ford couldn't or didn't bother to figure it out, It'd still be covered. WRONG! STUPID, STUPID STUPID! DO NOT TRY TO APPLY LOGIC TO THIS! I am so naive, what kind of a Pollyanne-ish nincompoop am I? Of course there is no responsibility on Ford's part. Just ask them. When I brought the truck in, it took me 3 weeks to have them tell me that the tranni fluid was burnt. This is after many, many phone calls that went unanswered and unreturned and after many visits in person. 3 weeks to look at the tranni fluid? And their brilliant diagnosis is that the tranni fluid is burnt? I could have told them that! I would have been shocked if it hadn't of been burnt. It took another 3 weeks of discussion with the service department talking to the factory to try to get them to help out somehow for the service department to tell me that Ford was not going to do a damn thing. The service department said they would give me a special deal on a tranni replacement and quoted me over $5,000 to replace it with a reman. I asked a transmission shop for a reman quote and they quoted $2,000 less. Some "deal" huh? I'm a contractor. Without a truck...It took them 6 weeks to tell me to go to hell. Hey Ford dealership: If your shop is backed up weeks and weeks and weeks, please tell your unsuspecting customers that you're going to blow them off and is that all right? And if you're not going to return phone calls, why have a voice mail system, just have a recording that says: "Ha, ha, ha! We're not going to bother to have the courtesy to call you back!" I would prefer the honesty over what I received, which was NOTHING! The sales department is not much better. I boug"ht this truck from this same dealership. They promised free tire rotation. I brought it in for the free rotation and guess what? No, you'll never guess! IT'S NOT FREE! This is my first negative review. If I could rate them with negative stars I would. DON'T GO THERE! Or if you do take a minute to write a negative review. read more

Not an honorable company. After we made a deal about buying a new car, the sales manager backed out stating that his boss would not honor the deal he made with me. Basically, the sales manager agreed to let me have the leather seats for free because they did not have the car I wanted without leather seats. However, after I accepted and finalized the deal with the sales manager, I was shocked that he reneged on the deal and told me that his boss insists on an extra $750 for the leather seats! read more

Went through true car and dealt with William. He was very knowledgable about the car and answered every question I asked. He made the buying process easy and we couldn't be happier. read more

I had to take my car to get serviced last late July, for a few reasons; power steering recall, battery replacement, and gear link replacement. The service department made me wait for over two weeks, making it hard for me; not the best service. Brandie Krey was awesome (Customer Relations Manager). She made sure I was served properly according to my requests and complaints. Last but not least, Jamal (Sales Consultant) was phenomenal. He made sure my requests were met, that I met with the right people, and that my experience was as smooth as possible. He brought vibrant energy to what was a bad experience for me to begin with. They could use improvement in the Sales Department, but Brandie and Jamal made it pleasant for me. read more

Being a first time buyer I felt I should look around a bit and not buy from the first lot I went to. After an exhausting search filled with rude salesmen and cars I wasn't fully happy with, I decided to come back to Donny. He made the experience as smooth and enjoyable as possible. I would definitely recommend buying a car from him. read more

Just bought a 2013 Explorer Sport from these guys. Great people to work with. Greg the Internet Sales Manager is the guy to see, straight talk, good deals and excellent service. Same with finance, just a great experience from the moment I drove in. Highly recommend them. read more

Definitely a "below" zero-star experience at the Service department. I bought tires on my vehicle from Tracy Ford some months back. Within a month of tire purchase, suddenly I saw a bulge there. So, I took it back to Tracy Ford to assess if it was under warranty. Tracy Ford made a determination that the tire damage was actually under warranty. Then they said I should front the fees for a replacement tire and they will collect the warranty claim and refund it to me. I paid upfront as they requested and left expecting a refund check. After a long wait, I went back to Tracy Ford to find out what happened about my warranty claim. First, they said the employee who promised me the claim was no longer there. Then, a manager named Ryan came to me and started suggesting that I was lying about the warranty by asking strange questions such like "...did the previous employee tell you when the manufacturer was going to determine if the claim was valid?". He asked these kind of questions about three times, and I replied telling him that his office had already determined I had a claim and was just supposed to get me my check. He took information about the tires and told me he was going to call me back that day (just to get me to go). But it's been almost 2 weeks and I haven't heard back. Surely, this kind of deceptive and dishonest practice has to stop. Thank you Tracy Ford, this "tire" experience has shown your true character. No wonder other users give similar rating and you can be rest assured I won't be coming back. You can keep the warranty money to yourselves as it's apparently worth your integrity. read more

James, Leonard, and Eric made this a smooth transaction, without any pressure. Was looking for a truck that had a slightly unusual configuration and James was able to locate one from another dealership within a few days. They sent a driver on a 4hr roundtrip to bring the vehicle down on the day he found it so that I could take a look at it and buy it if it met my requirements. The truck arrived to the lot around 8PM, and I was out and on the road by 9PM. Tracy Ford's customer service made a die-hard GM fan buy a Ford. If you're shopping for a new vehicle, put Tracy Ford at the top of your list of places to look. read more

Ourstanding customer care by the internet sales manager and finance staff. We purchased what we wanted at a fair price with NO hard selling tactics. Great experience. read more

Good experience buying a new car at Tracy Ford. Logan was our sales rep and was very honest. We went to 5 different dealerships and of all of them, he was most informative of the automobile of all the salesman we dealt with at other dealerships. If he did not know the answer, he was quick to get it. Sales gets 5 stars, financing very slow and needs to pick it up a little, the reason for 4 stars read more

The service advisor (Darcie) is AWFUL. She will not return phone calls. She is not professional at all. I will not have my Mustang serviced at Tracy Ford again!!! read more

Terrible customer service at the service dept. If you are from out of the area and have a check engine light on your vehicle on a Friday. They will not see you because it might make them have to work. We were traveling in the area with a over cab camper pulling a boat when our check engine light came on we called the service dept told them the situation, they informed us they could not check our truck because they will be closing in 4.5 hours (we were 10 minutes away). Service tech we talked to very rude, didn't offer a solution. Just said we aren't taking any vehicles this late in the day and hung up!! Don't go there find a alternative. read more

This is the worst place to buy or bring your car I payed 25k cash for a Ford fousion 2016 got bumper to bumper and it was certified too we had the door and windows leak took it in to Ford Antioch witch they said it was the windows and rubber around the door and wanted me to pay 1,000$ and asked if I changed the windows in the car witch we didn't Tracy Ford certified the car with after market parts that was not Ford then lied and told me they can do that because Ford told them they could and told me there was nothing they could do because when Antioch Ford put the car back together so Tracy Ford could help me witch they lied again and did nothin must of fixed it because they rain water for 6 hours two days and there was no leak but they never dried the water on the floor so how would they know so I got my car back after 3 days with my car still with water and nothing done so we sued them for all kinds of thing so hope you read this before going to Tracy Ford I'd go somewhere els this place is the worst read more

I'm surprised I've had such a different experience than others here. Perhaps I'm just lucky, or perhaps they have tried to address flaws brought up by their critics. I had no idea what kind of car I wanted this time around to replace my aging XTerra, so (along with dozens of other dealerships) I visited Tracy Ford to do some initial test driving. Pete enthusiastically showed me a new 2014 GT 5.0 (while performing acrobatic feats to get into the back seat no less). He seemed very friendly and knowledgable, and since I told him up front about where I was in in my purchasing timeline, he gracefully accepted my departure without undue pressure to buy now, now, now. Fast forward a week, and I've decided on a different style of mustang, and done my homework on how much I can afford and what the invoice costs are, etc. Since I wanted to get the USAA discounted prices, I was referred to Greg in Internet Sales. Greg was eager to please in every phase of purchase, including locating a car with the specs I wanted, negotiating a reasonable price, and executing a dealer trade to make it happen. He treated me professionally and with the utmost respect throughout the entire purchase process, even a few days afterwards when I needed some additional paperwork done - so I can highly recommend doing business with him. Speaking of paperwork, Bobby the finance guy did come off as a bit brusque, but not so far as to be rude. He was able to do the paperwork to get the ball rolling for the dealer trade, and when I returned later with a cashier's check, he was able to fix the paperwork to my satisfaction (I'm picky when it comes to paperwork). So at the end of the day, that was the only part of the purchasing experience where I could see a minor imperfection. In addition, big props to Greg who stood by the car when I picked it up and noticed a small scratch in the passenger side - doubtless from the trading dealership. He saw to it that the service department fix it, and because I could still see and feel it after they touched it up, he sent it out to be professionally detailed by another shop - all at no charge to me. I do not really have enough knowledge of the service department to give a thorough review since I've only been in there twice. I will attest that every time I've been there, Wayne (the Service Dept Manager) has been there and taken great care of me and my new vehicle. read more

Was looking to buy / lease a 2016 Ford Edge Sport, fully loaded. Darrin DeSilva was helping me out and was one of the most courteous, professional sales guys I have worked with. Darrin and his team scoured surrounding dealers to find the exact car I wanted, it took some weeks and unfortunately when it came in was missing one item I wanted. However on a retest the drivers seat was a tad uncomfortable (I'm really picky with my vehicles seat comfort) and as I commute every day from Tracy to San Jose, its important, so I decided to look at another brand. Had the seat worked out Tracy ford would have a new customer, the team are excellent. read more

What can I say this staff is amazing! They are willing to work with every person that walks on their lot to give them the best affordable prices they possibly can. This staff has one of the best attitudes and patience for their customers I've ever seen, in regards to this I'd like to thank Alfredo Taylor Martinez for helping get the best deal on my new truck. Thank you very much and I wish the best success for the company! read more

WORSE PLACE TO BUY A CAR PERIOD!!!! In less than 2 months of purchasing a used car from Tracy Ford, the car comes with major issues. several weeks after driving the car, I begin to suspect there are issues with the car. The steering wheel locks up when driving or trying to make turns. Took the car in, 2 weeks later, they mention there are other major issues (costing me over 2k) They wouldn't fix the car unless I get warranty...like really? Warranty is an extra 4k on top of the car price and last I check this is OPTIONAL! In all my previous car buying experience, I never buy into their warranty simply because I don't expect the car to break down in LESS THAN 2 MONTHS! I have pretty much talk with all the managers and service there and NO ONE wants to the DO THE RIGHT THING, b/c everyone there is about MONEY! Like who isn't right? but seriously, this is the WORSE place and I REGRET buying a car from them. The sales person there Julio is great, but the rest of the folks especially managers. THEY HAVE NO BALLS! I pray this place lose money and go out of business. DONT GO TO THIS PLACE They don't care about you nor trying to get you a car, they will do everything in their greedy minds to get you any car, regardless if it sounds good. DONT GO HERE! read more