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    Tracy Volkswagen

    3.7 (511 reviews)
    Open 10:00 am - 7:00 pm
    Updated 1 month ago

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    Very bad experience with the manager although other employees seem polite and courteous. Not going to do business until the manager changes

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    Page 1 of 13

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    Review Highlights - Tracy Volkswagen

    If it weren't for John working so hard on my behalf, I'm not sure how I would've gotten a vehicle I could afford.

    Mentioned in 31 reviews

    Read more highlights

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    Tracy Toyota - We brought this beauty home from Tracy Toyota.

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    (816 reviews)

    I brought my RAV4 in for its 60k maintenance, and from the moment I pulled into the service line,…read moreeveryone was genuinely friendly. Mikey took care of me and kept it straightforward. He wasn't loud or salesy, just clear about what I needed, what he recommended, and then left the decision to me. Time matters, and he gave me a real ETA and actually got me out of there when he said he would. It was my first time at this dealership, and Mikey truly went above and beyond. Definitely coming back and looking for this gentleman. Thanks, Mikey! There should be more like you around other dealerships.

    Thank you for your response. At no point during our visit to…read moreyour dealership did we feel there was transparent or clear communication. While you state that all options were reviewed and voluntarily agreed to, our experience did not reflect that level of openness. Key information regarding financing and add-ons was not clearly explained upfront, and the overall process felt misleading rather than transparent. Going forward, I will not allow the dealership to communicate directly with my wife regarding any transactions or financing matters without my presence. Given how the deal was presented and finalized, this boundary is necessary due to the lack of clear and straightforward communication we experienced. This has significantly impacted our trust in your dealership. Additionally, we were told that the bank required the purchase of an extended warranty in order to receive a better interest rate. This representation felt misleading and reinforced our concerns about the sales tactics used during the transaction. Based on this experience, we are genuinely concerned about any future visits or interactions with your dealership. Our expectation is honest, direct, and transparent communication--something we did not receive.

    Tracy Volkswagen - car_dealers - Updated May 2026

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