Dilpreet, Najeep , Alex.. All absolutely wonderful in fairness, service, humor, documentation, and so charming, just all I could ask for in a car transaction experience. There are not enough stars. Oh, and all very good looking people btw. Come check them out... and check out the cars too read more

I took my Jeep to have and oil change, oil pan and drain plug stripped. Told Jennifer not to touch it, They removed transmission pan bolts, and jeep started to leak oil everywhere. I went to see service manager, he was condescending, rude, liar. I went on to tell him that he was lying about the story he was telling me. I had to tow my vehicle to Manteca Jeep Cabral, where they are going beyond to help fix, the mistakes that Tracy Jeep, in Tracy California have done. read more

Tracy Chrysler Dodge Jeep RAM - this was before the it was delivered to Tracy Jeep - Auto Parts & Supplies Near Me - Tracy, California

Do NOT go here. They scam people by telling you lojack, etch, etc. is "included" in the vehicle price and they package extra $4k+ into your loan. They know how to sweet talk people into thinking these extras are already included in the price. Anyone seeing this check your usb drives NOW to ensure everything looks right. read more

The parts department is great! Went by today to pick up a few things I've ordered. Jonathan helped me order the parts on the phone and I received a text when they came in super easy in and out. They also had a huge selection of cars and trucks. read more

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Car was purchased on 1/25/26 and wasn't ready for pick up until 2/6/26. DMV fees were taken from us even though the tags are current and paid until Nov 2026. 2nd programmed key was promised, but not delivered yet. Still waiting to hear from them. The service from everyone except Bennie was terrible. No return calls. I attempted to reach the GM Alex Moqardam several times and he never returned my call. He constantly had Bennie relay the information. I left many messages about still wanting to speak to him about my terrible experience but I have yet to hear from him. read more

Dean a sales rep is a rude person I was trying to buy another car with him and he took it as me hitting on him. He also criticized how messy my trunk was when I bought my first car and had to transfer things from the old car to the new car I got a survey asking how my Maintence went recently when I didn't get any done which is fraud. They emailed and said sorry they will fix that in their system When I got a windshield replaced for safety recall they messed up my weather stripping and never responded to my complaints about it or the survey when I wrote about it. I'll never go back to that place read more

This dealership's finance department sat on our documents and did not send them to the Bank in a timely manner, and by doing this our loan approval was rescinded. After having the vehicle for a week. Then wanted us to bring them the car back, or sign another deal with a higher payment and interest rate. So I am turning them into the BAR. read more

We bought a new Durango from them in January. The new vehicle is fine but it's been 2 months, they haven't paid off the Grand Caravan we traded in, and now we're getting collection notices for a vehicle we no longer own. Disappointing and frustrating. read more

I called to get service on my car, after going down the rabbit hole with a "digital assistant" I finally was put on hold for 7 mins before I gave up. Sucks I have to go out of town to get my service done, but if it's this ridiculous to get a simple appointment or speak to an actual live person I can only imagine what the service would be like. read more

Took our Jeep in for a routine oil change last year and the shop completely stripped the oil pan bolt to the point that we now need a completely new oil pan. Would not recommend using, even for the 'free' oil changes included in the first two years. read more

Stay away. Swarm you like flies. Dishonest . Inferior used cars on the lot. Tailights literally falling off. How can you put a car for sale on a lot like that? Thank goodness a friend of mine who used to sell cars and I shot pics to said walk! I barely got off the lot them swarming me read more

Lance and the crew at Tracy Chrysler Dodge helped me get into my dream car! The staff was professional, friendly and attentive to my needs as soon as I walked in the front door. I was texting with Lance from early morning to the time I arrived at the dealership. They worked with me to create a deal that was just right for me! Which I appreciate. They did not hound or pressure me in any facet of the deal. They were knowledgeable and respectful of my time. Luck enough to say I was able to drive off the lot in a 2021 Corvette C8 with all the bells and whistles at a price I felt was just. They also gave me a fair trade in value on a 17 TRD Pro Taco. Although I will miss the Taco I'm happy in my new ride. Thank you again to Lance and the crew. They even gave me free water and pizza, just a side note, but that meant a lot to me. read more

Tracy Chrysler Dodge Jeep RAM - Lance - Best Salesman! - Auto Parts & Supplies Near Me - Tracy, California

I had a great experience here ,Archie helped me and made me feel right at home ,and followed through with his every word! Will definitely bring family back to him he is your go to guy! 5 stars read more

I have purchased many vehicles in the past (Nissan,Lexus, Honda, Acura, several BMWs, Mercedes)... Tracy Chrysler Dodge Jeep RAM on Naglee Road was the absolute best dealership I have ever been to! Lance, Mark,and Bob worked with me with my tight budget to fulfill the needs of our business! Originally, we came in to purchase a promaster city van from Lance, but after seeing the commercial trucks on the lot, we changed our minds and threw the sales team for a loop. I communicated with Lance on the phone and via text at about 9am on Wed. July 5th. By 2pm my credit app was submitted and i was driving an hour away to Tracy to get the van. Lance had it detailed for us and waiting. He was leaving at 5pm that day due to other obligations and we understood. He passed us off to the sales manager...but Lance made sure to say hello to us before he left! We were conflicted between the van and this RAM 1500 truck. The Ford van we own needed a new engine and Ford told us it would be $11k for a refurbished engine. We rented a truck at the airport to get us by, and of course they hooked us up with a Hemi Limited. My fiance (toyota lover) fell in love with the 2023 hemi limited. I'll get him one of those hemi limited soon. In the meantime, he will enjoy the basics while he works in the HVAC business. Avoid the bay area pricing and hit up Tracy CDJR...you will fine genuine people who care about you! Dealer markups in the bay area are at least $9000 and they won't budge! read more

All team were great you rex was super good with now im enjoing my ram 2500 big horn read more

Tracy Chrysler Dodge Jeep RAM - Love my new ram thank you rex - Auto Parts & Supplies Near Me - Tracy, California

Awesome!!! The best deals on vehicles, how can you not beat the power train for life as long as you own the vehicle for.. Go and see Steve Ansari the manager,he will work with you and a man of his word.. Thanks Steve for the great deal on my Truck and thanks Gill automotive group... read more

Tracy Chrysler Dodge Jeep RAM - Auto Parts & Supplies Near Me - Tracy, California

I purchased my Jeep Compass from here and I will never set foot again at this dealership! I took my Jeep in 3 different occasions for issues with the check engine light. They never found the problem supposedly. Got sick and tired of how unprofessional they all are from Mike, service advisor to Carlos, service manager. I took it to a different Jeep dealer were they treated me with courtesy and respect. They found the issue right away and took care of it for me in a timely manner. Not to mention TRACY JEEP also screwed up the 4x4 transfer exchange case when I went to get the 60k service. I would not recommend them in a million years!!! STAY AWAY! read more

I understand when you go to a dealership you are going to pay more for service than elsewhere. However, when you are price gouged like I was today by Tracy CDJR it' just reminds me to stay away from dealerships like this and go to Elk Grove where they value their customers. For an oil change in a diesel pick up they charged me $416.23. The $29.00 dollar filter was $109.00 and the oil itself was $122.60 and $184.58 in labor. No wonder they have a lot full of vehicles and the service dept was empty. Should have known I would be ripped off here. Beware and stay away from this place!!! read more

Review for sales only and it's was as good as it could be thanks to Lance in sales and the entire team. Showed up at 9:AM sharp to buy a vehical on sale (incredible price) and the entire experience could not have been better. Told them what I wanted, don't upsell me and I'm pressed for time and they exceeded all expectations. Due to a locked credit report and the fact I was driving to Nevada my wife came back the next day to wrap things up and take her new Compass home. She had nothing but praise for everyone and I need to go back and personally thank Lance and everyone for how accomidating and painless they made the experience. While not the same staff, I had the exact same experience there exactly 12 years ago purchasing my ad sale Ram 1500 4x4 so I'm 2 for 2 with great experiences here. read more

I do not know where to start. I took my vehicle (Jeep) in for an oil leak as a precaution during August. The vehicle did not have any other problems. The service department found many problems during their inspection. These problems were not able to be fixed until now (November). I waited almost 3 months! Now I understand things take time and that is not what upset me. I was dissatisfied with their service because of the lack of communication, empty promises, and lies. During my experience, I spoke with two service advisors and a supervisor who would not call me back when I requested them to. I would be on hold for thirty minutes and no one would pick up. I was told my vehicle would be ready and when that time came it wouldn't be. Now halfway through my experience the car was inspected and released to me. I couldn't even drive it off the lot without further warning signals. They took it again to fix their mistakes. Now to make amends with my poor experience they promised me a clean vehicle when it would be released to me and I got it back dirtier than how I took it in. I'm never coming back to their service department ever again. I have never been this stressed with any other customer service ever. Good luck to all those who bring their vehicle here for service and I hope you don't go through the experience I did. read more

Tracy Chrysler Dodge Jeep RAM - Vehicle returned when told it was fixed and inspected for release back to customer. - Auto Parts & Supplies Near Me - Tracy, California

I submitted an online application, I received a text from a sales guy named John. I told him what I was looking for and my budget. He said he would work on it. Requested update multiple times with no response. Poor customer service, I have since requested that he does not move further w the application as I have found another car dealership. I wouldn't recommend this place to anyone. read more

One of the worst dealerships there is in the area still markups on their vehicles they can't sell. then they add all that etching protection guard then they add theft protection all the BS that nobody wants and doesn't do anything just pockets them $3000 more. then they tell you oh it came that way before we got the vehicle but yet you're doing it on used cars too this dealership I hope they go under really soon cause they are a bunch of rip offs. read more

We bought 2 of 2023 pick up trucks and both got recalls on them, i sent my son to drop off one of them. Service guy wanted to put the truck on the computer and charge , while truck has a recall. when I called , service guy just hung up the phone, I went to talk to the manager who is Steve, but he was never there, and sales guys told me that he will call back, no one called back yet, read more

This is a 5 star rating for Archie! He is THE reason why I bought my truck here. It's no mistake more than 90% of the reviews are for him. He goes above and beyond for his customers, understands this is a relationship business and that earning the trust of his customers will lead to repeat and referral business. In the market for a new car? Do yourself a favor and see Archie. Tell him Yelp sent you. Also, want to give Bri and Kevin a shout out for making my service visit a seamless transaction! Both are very friendly and inviting. read more

Lance failed to honor his promises and professionalism. Went to purchase a new vehicle with a pre-approved loan. Lance assured me of a better interest rate than what the current lender I was going through had to offer. which is great but I agreed under one condition if my credit was not ran multiple times & he assured me, shaking my hand & making promises that he would run my credit only ONCE since he was positive they would only need to run it one time to get me a better interest rate, continues to promise that he would not SHOP around with my credit. Despite assuring me of running my credit only once, he did so FIVE times without consent! I understand not getting the rate he expected after running my credit first time but to continue to run it without my consent after expressing concerns why I did not want my credit to be ran multiple times and him assuring me he would not run it multiple times yet ran it FIVE times. Never once mentioned to me that they ran my credit was ran FIVE times!. Not a MAN of his WORD! Additionally, the missing car part promised to be replaced at time of purchasing remains unresolved for nearly 1.5 months. I have a copy of due bill showing they will replace part. Every time I ask for updates no-one seems to have a solid answer to why the part has not been replaced yet, when originally Lance stated it would be a 2 week wait, and of course now that we are post sale, and Lance has made his sale everything seems to be out of his control. Lance's unresponsiveness and lack of accountability post-sale are disappointing. Avoid dealing with Lance for a smoother and more reliable experience." read more

Took my jeep in because engine light was on and it was shaking at 60mph. The car had not been driven in over a year, so I assumed it also needed an oil change. The response was that it was not worth pouring any more money into, repair estimate was $15,000.00. So why would you still change the oil??? A quick call to the customer to say" it really would not be worth it", do you still want us to do it? Are companies now just money hungry, and meeting sales goals is all that's important? $700.00 down the drain to find out my car is not worth repairing, and how about you tell a customer that you charge $289.00 per issue to just look at your vehicle. read more

Bought a used 2017 tundra here. Lance was my sales rep. He was amazing and authenic. I was treated with respect and professionalism. They respect my decision on not buying certain add ons, the people here are good people. read more

They rip you off in a rabbit hole of unnecessary part replacements, often without your knowledge or consent.

Dean sold us yet another vehicle I think this is now 7 in total between friends and our family! Straight forward and very funny. Thank you so much! read more

I went into Tracy Dodge and purchased a Hellcat from Marcus Richardson and I have to say he is an awesome salesman. He was very professional and very attentive to my needs regarding my purchase, definitely come by and ask for Marcus!! read more

I have been looking for a new car, a Jeep to be exact, for quite some time. I decided to drive to Tracy and look around and I was greeted right away. I mentioned what car I was looking for and we started to look around the lot. Davod was able to help me narrow down my search by asking me questions on what was important to me in a car. He offered me and my family water while we were discussing about different options as well. He explain to me how Jeeps now have hybrid option and explain to me the benefits. At the end, I was able to walk out with a new white Jeep Wrangler and I'm in love. Davod was very knowledgeable, very patient with all the questions I had, very nice and made the process very quick and easy. I highly recommend coming here and asking for Davod and the team. I am happy I was able to walk out with a car that I love. Thank you Tracy Jeep for a phenomenal service. read more

Tracy Chrysler Dodge Jeep RAM - Auto Parts & Supplies Near Me - Tracy, California

We dropped our truck off for service last week and were told we would have a diagnosis by end of shift. No one called, so I called in and waited on hold for over 30 minutes. actually spoke to someone who informed me the service advisor who wrote us up no longer works there and we will have to wait until morning to have an answer. I have tried calling in numerous times and have been on hold for collectively over an hour. My wife has called, only to have been placed on multiple holds, and finally resorted to having a Finance manager walk over and demand your service deportment answer the phone, and was again placed on another hold and sent to voice mail. I finally got a call back on Thursday saying they were working on the issue and would update me Friday or Tuesday since it was Labor Day weekend. Today, I called, sat on hold again for over 15 minutes again, only to be told that my service advisor would call me later. They didn't know the name, nor the phone number the truck was under. This is absolutely unacceptable. I work for a CAT dealership and have a very good understanding of service que's and how a service department functions and I am shocked that this is how you function with such horrible customer service. Your service department's dysfunction and major lack of communication has caused us an unnecessary delay in getting our vehicle diagnosed and repaired. We will certainly no longer use Tracy Ram for service nor will we buy any new vehicles from you. read more

We wanted a Jeep Gladiator and Tracy CDJR made it happen. Our salesperson, Sly, was honest and patient. The process from test drive to paperwork was easy. However, we had to stay past store closing hours but Sly, Barry, and Najeem were committed to closing the deal. They answered our questions and were pleasant to do business with. Overall, not too much back and forth and pretty much stress free. My expectations were met and I'm a satisfied customer. Highly recommend shopping here for your next vehicle. Now it's off to the road less traveled! read more

Exceptional Sales & Service at Tracy Chrysler Dodge Jeep Ram I recently had the pleasure of purchasing a 2022 Maxima from Tracy Chrysler Dodge Jeep Ram , and I must say that the experience exceeded my expectations in every way. The seamless coordination between Archie, the salesman, Tilly, the Desk manager, and Thomas, the finance manager, truly set this dealership apart. From the moment I walked into the showroom, Archie's professionalism and knowledge were evident. He took the time to understand my needs and preferences, guiding me through the extensive inventory to find the perfect match. Archie's friendly demeanor and genuine enthusiasm for the vehicles made the entire process enjoyable and stress-free. Tilly, as the Desk manager, showcased exceptional organizational skills and efficiency. He expertly handled the paperwork and ensured that all details were attended to promptly. Tilly's attention to detail and commitment to customer satisfaction were evident throughout the transaction, contributing to a smooth and well-coordinated experience. Thomas, the finance manager, played a crucial role in finalizing the deal. He patiently explained all financing options, answering every question I had with transparency and clarity. Thomas went above and beyond to secure a financing solution that aligned with my budget, demonstrating a commitment to customer-centric service. What impressed me most about this dealership was the seamless collaboration between Archie, Tilly, and Thomas. Their teamwork ensured a cohesive and efficient buying process, leaving me with a sense of confidence in my decision. The communication among the trio was excellent, and they worked together seamlessly to deliver a comprehensive and personalized customer experience. In addition to the exceptional team, the dealership's facilities were clean and well-maintained, contributing to a pleasant environment for customers. The attention to detail extended beyond the showroom floor to the entire purchasing process, reflecting a commitment to customer satisfaction that sets Tracy Chrysler Dodge Jeep Ram apart. Overall, my experience at Tracy Chrysler Dodge Jeep Ram was outstanding, thanks to the exemplary service provided by Archie, Tilly, and Thomas. I would highly recommend this dealership to anyone in search of a vehicle, as the professionalism, expertise, and genuine care exhibited by the team make it a standout choice in the automotive industry. I also believe that Archie has all the right strengths and soft skills to become a manager. Thank you for all your efforts in making this experience memorable and will refer you to all our friends. With much appreciation Franz & Sharon read more

They are very helpful and very knowledgeable they took care of the problem really quickly and sent me home all within fifteen minutes

I brought my 18 grand caravan in for only a oil change, was quoted 79.95, brought it in at 7:30am, it finished at 3:30pm, the time wasn't the issue it's the price gauging. I get a bill for 242.42 for a oil change. This isn't a huge car, I've always paid other places about $80. So I called to figure out why, lady on the phone said she had to get manager approval, why ? It was already approved when I was quoted that . How do you go up 3X the price for a simple oil change. But I didn't ask for the water fluid top off when they tried to charge $6 but ultimately dropped it to $1.75. Parts were ridiculous. read more

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Terrible dealer that hides thousands of dollars in mandatory add-ons that you have to pay and never tell you about, no matter how many times I called or how many salespeople I asked. I even talked to the sales manager, and he confirmed the final price and said there were no extra hidden costs or fees. I told him to double-check because I would have to commute long hours to their location, so I didn't want any surprises, and he assured me the final price. Then, after I commuted there and spent over three hours, I was told there were over $2,000 in mandatory add-ons and that they totally ignored all the information I was told on the phone by several people, including the sales manager. When I asked to talk to the sales manager directly, they said he was not there and they couldn't reach him by phone. I called him several times while I was at the dealer, and he didn't answer. What a useless waste of time and no respect for customers who commute hours just to get lied to and sent back home. read more

Had a great experience with buying a new used car here! Marco was our sales guys and he was amazing to say the least... he had the car we were interested in ready for me to test drive with the ac running. Other dealerships we went to were not even up to par with the customer service they had. Marco made the whole experience stress free and took care of every detail. Everyone here in the sales team was beyond helpful with my family's buying experience, they even made my kids comfortable during the whole process. David was also very friendly and helpful. Shout out to Markus as well they went above and beyond and explained everything. I wouldn't by from any other dealership because of these people and their customer service! It made everything so much better and we knew we made the right choice! read more

This is Tracy dealership the Service is the most shit and ridiculous of all, avoid talking to Bryan, he is in charge of repairing my 2021 Gladiator. From Two months ago my truck went to be repaired for something that was draining my batteries. Every day I called and they said that this Bryan was at lunch or was not there but that he would call me back and he never. To this day they have not been able to repair my truck because an approval was missing but they never called me for that. The employees there are simply incompetent. Two weeks ago I went in person for in upstate and there were 3 more people wiht the same problem with the service. One of them has there their truck in repair for 3 months is fucking ridiculous read more

I wish I could put no stars. This Dodge "service" location is the things nightmares are made of. Here's my story. I heard a faint strange concerning noise driving around my work place in Tracy. So, naturally I take it in to Dodge. They say you are correct in your concern, it's the drive shaft. Well, the part was just replaced in 2022, so this should not happen. So I begin a warranty claim. This is where the nightmare begins to form. I am told after 2 days, that I need to send in invoice of part and repair. I do. Dodge "service" drags their feet to get their "warranty administrator" to see case. All the while I am not getting any answers or details. And to make things really miserable, Dodge Tracy does NOT get direct calls. So it goes through a call center first. Everytime (but once) I call I can't reach anyone. Advisor or manager. Finally, on Monday before July 4th, I sit down with the manager and she says yes to warranty part coverage, but that it is back ordered. I ask for a loaner car. They say they don't offer that. Wed. comes. No answers. A week at this point. Finally, I decide to forget the warranty part and buy an aftermarket part since it is NOT back ordered. I ask that Dodge Tracy waves diagnostic fee. No answer. I call tow for my car to be picked up. Driver says daignostic fee owed. I pay with no debit allowed, only credit, 3% fee. I will be suing this terd of a "service" center and continuing this review on all platforms. Google, Facebook and beyond. Skip the nightmare and NEVER set foot in this place. read more