Understaffed. Slow. Always a line out the door. Takes forever. Nothing is cut straight. Bring your business elsewhere

I came in and the gentleman named Marvin was so helpful. He has great etiquette's. took the initiative to take my package and tape it up for a returned that I needed help and handling back to Amazon. He also gave me the full information needed for a PO Box rental. What service like this where I come back, YOU BETCHA! read more

Due to the COVID pandemic public libraries are closed and I visit them to use their printing services. I resorted printing pages here and it is costly. Example, I needed 10 pages and it came out to around $11! Insane! read more

a few months ago I went into this store to ship something (I can't even remember what it was anymore) anyway, I walk in and both 'attendants' were young, 20 somethings who basically ignored me at first, one was stacking boxes and the other was watching youtube videos. The box stacker finally came over to help (and in all fairness he did apologize for the delay) but I couldn't help but notice the youtuber over there in the corner appearring somewhat annoyed that I came in for service and pulled his 'bro' away from him...I didn't mention anything at the time because well, they now had something of mine along with my address and at the end of the day I don't need any unnecessary drama. Anyway I left and the package was delivered, no problem. Anyway fast forward I returned to this location (about a couple days after Xmas) only because it was on my way and my regular location (UPS store on El Cajon blvd, La Mesa) would have been waaaay out of my way. Anyway, this time I walk in and there's two new guys (no surprises there) and this time (I kid you not): one of the new guys is over in the corner on the same computer watching youtube! LOL...but HERE's the kicker: the other guy who although was at the register, never said one word during the entire transaction from start to finish! Not one word! No 'hello', no 'can I help you', no 'will that be all'...when i finally asked him if I could see the ship to address he finally said 'it's at the top of the paper'... I said oh,..ok, and thanked him...and again nothing, no good bye, no 'thank you', no 'have a good day' or anything...I was floored..I can't think in the 59 years I've been living no one has ever 'not' said anything when I spent my hard earned money in their establishment (well maybe fast food places, but that's understandable because most fast food places are miserable places to begin with)...and no, he wasn't deaf or mute because he communicated with his 'bro' while I was there... But again, that's just ONE UPS location out of many I've gone to. I really wanted to give that location the benefit of a doubt, but unfortunately that's my last visit to that store. I gave it two stars because the package was delivered without delay or damage. P.S. If employees are on break and want to watch youtube or whatever, hey no problem, I do it myself, just how about putting up a partition or divider so it doesn't give the impression they're over there f'in off? ...again, just a suggestion. read more

Came in this morning and William helped me, he is very enthusiastic and had a great attitude. I recommend this store for your shipping & printing needs . read more

Was in a pinch and needed some colored copy copies and they saved the day! Amazing customer service! Thanks guys!!

RUDE! I keep getting fax calls from 619 697-0641 on my personal phone. I look it up and find it belongs to this store. I understand they are trying to fax to a number given to them by a customer. I call the store, a younger male answers, and I briefly explain it, trying to do them a favor. I explain it and CLICK! They hang up. RUDE!! I can see why they have other similar complaints! read more

Truly exemplary service on the part of Jonathan just outstanding the boy know's how to pack a Rolex. Also highly informative this young man has a rare grasp of Erikson's Pyschoscial theory that puts many of my colleagues to shame, he will make a fine therapist one day. To the proprietor of this UPS store location god bless your kind and competent staff, Jonathan needs a raise! read more

I went to store to mail some packages and a gentleman by the name of Tony was the only person there. Even though, I know that he had a dozen eyes staring at him, he was calm, efficient (he was multitasking), friendly and acknowledged those of us waiting. The other thing I liked was that he was wearing his UPS shirt, making him look more professional. I love this type of business associate, seems to make my day a bit less stressful. Thanks, Tony! Merry Christmas! read more

Outstanding service. Staff was professional, helpful and had a very good system to helping costumers without making us feel rushed. Well oiled machine. read more

I went to this store on 3/27/18. I sent two vases abt. 22" tall 6" diameter. The agent did not speak one word to me, re: value, price of shipment or how it was to be shipped. Agent put matching vases in separate boxes, this of course doubled the entire price of the shipment to $175.00. I saw the agent's eyes and I knew he was ripping me off I am 71 years old, you can tell, when they avoid eye contact, its obvious. I believe in my heart, this young man over packed and over charged with full knowledge of what he was doing. I spoke to the manager, he is no better, I really don't know if over pricing is a store policy, or you have rogue agent, but any any event the store is responsible for gouging the price. I wonder it it had been a set of dishes they would have put them in 300 boxes??? David L. Cox read more

I am an eBay seller and use usps for mailing stuff. Occasionally, if I have a large package or need immediate delivery I come to this ups store. I had a buyer from the east coast request a package bought on Wednesday before Christmas be delivered by Friday. UPS guaranteed it and sure enough it was delivered to a very happy customer Friday morning. I also recently used them for a notary at $10 a signature read more

"We went the UPS store to scan a art sheet to email unfortunately I don´t have a scanner. I usually use the UPS store and Clairemont and never have any issues. When we arrived we had to wait more than 20 minutes according to David at the store he had to reboot the system but both of them (David & Andy) didn't really seem to know much about how anything was supposed to work. Finally when they said it was done and comes the time to pay David says $7.00!! 7.00 for one Black & White scan of a Letter size sent to a email, not even anything printed?? It's sad the place had computers from the nineties when they charge a fortune for that kind of small service. Then obviously I said I wouldn't pay that crazy expensive amount for a scan if he just mentioned before, and he answers: "Bro..." then everything goes sideways, I'm a customer and the person that is supposed to attend me is calling me "bro" as if we were in the street hanging out? He says no way I'm getting my money back and very cynically says that I didn't even pay for it, that was my girlfriend!! Not a single amount of respect or education or even costumer service training... And he had the nerve to warn me about my language!!? I try to speak to Andy the other guy there, He says that he's the person in charge and he invites me to leave the store with a very cynical smile and total lack of respect again and threatens to call the police!!?? I say, ok, call the police. Then and after me getting very nasty and being completely disrespected their only argument was that the job was done and no money back that I can come tomorrow and talk to the owner... After all of this when I get home I hadn't receive any email from UPS or them, so they hadn´t done the job correctly. I got delayed in my delivery and I had to spend gas going to another place and paying again. I'm coming to get my money back and talk to the owner about all of this, I don't want anybody else to have to suffer this kind of aggravation and completely unprofessional service. I would put 0 stars to this place, Andy and specially to David but seems like Yelp is more generous than me." read more

Great service, Fidel was very kind and was very helpful. Fastest service I've received.

I was helped by a tall african american man today, I totally forgot to get his name but he was super sweet and helpful with me ! i recommend coming here if ever in Spring Valley !! read more

I was just in here with my fiance to return our ATT Uverse modem. We gave the guy our account number and when my fiance's name came up, the guy looked at him, with a "WTF" look and said "does your name have any meaning?" my fiance says "no", then he says "was your mom mad at you?". This was the rudest thing i have ever heard. I will NEVER NEVER NEVER come back to this store even though it is right down the street from my house. I would rather drive to a different town if i had to in order to deal with UPS. I will be calling and speaking with a manager, and if i get nowhere i will be contacting the owner. No one should ever go to this location. I hope someone makes this man feel like my fiance did. I am so upset I had to give this 1 Star. There should be an option for 0 STARS read more

Had a great experience at this UPS. We've been working with them for some time. They've helped our company print business cards and have shipped many of our items to customers. Great customer service! read more

Service here is generally slow. Also, on multiple occasions I have been here first thing (8AM) when the store is supposed to and they are not open. I see employees arrive at the published opening time, and then it takes them 15 min to open the store. This is just unacceptable. If you need shipping supplies go elsewhere. This place has very little. You are better served going to the Albertsons next door, and that is not saying much. In all, this place can barely receive the items you want to ship in a timer manner when it is supposed to do so much more (i.e. A print shop - ha). Save the wait time and go somewhere else. Sucks to be you if you have a PO Box here. read more

If you need a GREAT UPS store, these guys go out of their way to keep their customers happy! Fast, efficient and friendly too!

Just went here the other day and the service was fast, friendly and great.! Closest one to my house but I've been to a few and this one is wonderful.! read more

I met with William to print a photo for my sons birthday cake last minute. He was absolutely amazing and printed my custom photo within minutes as I was stressed with time. His customer service was probably the best I have ever encountered. GIVE THIS MAN A RAISE. read more

The individual my wife tried to deal with was rude and obnoxious. His response to my wifes' question and problem was , (don't like it go elsewhere ). Which she did. If this big guy doesn't like his job he shouldn't work with the public. read more

Came here to ship something and cost $180.00 to ship it. And that was the cheapest! No thanks.

This place is convenient if you are in Spring Valley, but service can be really slow. There seems to be no reason for the slowness either. On one occasion I ended up leaving this location to go to the other SV location where you can get in and out quickly. read more

Hands down to the best UPS store I have ever been to. As soon as I came in Will was ready to help me out with a great smile and positive attitude. Within four minutes I was out and satisfied with the costumer service Will provided. I will definitely come to this UPS store from now on!(: read more

Wonderful competent efficient and excellent service ! I have used this store so many times ! Very impressed by all they can do and with smiles! read more

The employee was fabulous. That is the reason this place even gets any stars. Why on the week of Xmas do you schedule one employee to work? Stupid planning. read more

I used this location to have 2 day delivery for Saturday delivery for my packages from San Diego to Arizona. My packages were missorted and were damaged. One was sent to Ontario and another to Kentucky while the last sat in an airplane hanger in Phoenix. My niece had to pick up the packages at the local UPS center in Arizona to ensure they got to her on TUESDAY! I paid over $200 for my niece's packages to be damaged and not even make it to her doorstep. I was then "denied" the full refund because they delivered her package! Ruined her birthday and totally ensured I will use FEDEX now and forever. So disappointed in their mistake and lack of concern for damaging my items. I will never use UPS again in the future and neither should you. read more

I stopped going into this store because the wait is way too long. Also, The owner and employees were not very customer service friendly when I went into this store. Being handicapped and standing in line for 40 min. I happened to take a chance and stop by earlier this week and they hired a new employee David Hill. He is so nice compared to the other employees that work there. Helpful and friendly. So refreshing. Thank you so much David!!! I hope it is the beginning for this store to be like all the other ones in San Diego. read more

Need to be a little more timely about opening. Have been here for seven minutes (8:07am) and the door still not open...

I came in 2 minutes before the store sends out their final load of the day at 6pm. Andrew, the gentlemen behind the counter was really friendly and helped me get my shipment out. None of my items were boxed. He sized a box, packed it, packing peanuts, taped it up and had it out just In time. I was very happy with the service there. I will be back. read more

I give this store only one star due to several problems i have had. most of the sales associates are nice..but ever heard of the saying "one apple spoils the bunch"? well i had some important letters to go out- one to the Mexican embassy. I paid for the postage and left it in the hands of one of the clerks. He was on his phone the whole time texting. He acted like it was a bother to help me. This letter came back with only one stamp on it..(returned to me because it didn't have enough postage) On another date i went to mail out my parents' anniversary card and i didn't have enough money for postage so i went to my car..as i gave the envelope to the same clerk as i had before (BIG MISTAKE) i asked him to please put a piece of tape on the back since i wasn't all the way sealed. i came back from my car w/the money to pay for the postage and he said he would take care of it. (i'm sure he did)..my parents' NEVER got the card which also had a gift card in it. I went to the store the following week to ask about what is going on w/the card and the same guy said it got "lost in the system"..(i have actually only experienced this sending things overseas)..Anyways, hopefully this UPS store will watch out for their customers cause they lost me for sure. read more