A special thanks to Marvin at this location who is always professional and handles my packages w/care. Regardless if the line is long or short, Marvin goes above and beyond to ensure all customers receive great treatment and I can count on him and this location to ensure my packages are always safely delivered. Great work ethic and a great location because of such quality employees like Marvin. Thanks again read more

They are supposed to open at 8 which is very convenient but they always open late. They do not have a self checkout. There is always only one person working. He is always rude and always looking for a reason not to take your package. He is very quick to just say call Amazon or whatever company you are trying to ship to. I watch other customers get denied in line for simple things I have seen other stores help with. I have had my QR code "not work" at this store, went to another and it worked fine. The only reason I'm forced to come here is because they are one of the only ones open at 8. I don't recommend coming exactly at 8 or coming to this store at all if you can avoid it. They really need to work on their customer service or just put a self service drop off in so we can just skip the interaction all together. read more

Staff isn't unpleasant but they're not excessively enthusiastic either. They never seem to have enough people focused on the counter causing long lines as often as not. I drive 5 miles out of my way, to La Mesa, to avoid the frustration at this location. read more

Computer use? I came to this store which I try to avoid anything to do with around this area. I've only been to this location twice and service continues to be as crappy as the first time I came back in 2023. I learned my lesson now and I'm not coming back. Service is just the same as 3 years ago because same crappy employees continue to run this business. I stepped into the store to drop off my items that I had selected to drop off at this location without a label or box needed just because it was the closest at the time. However, it got very busy quickly. 2 employees in the front and apparently one in the back but the only person attending is a rude young black guy who apparently has a record of being rude. He has absolutely zero customer service and Tony "business owner" as referred by rude guy doesn't differ much from him. I argued that I wasn't supposed to pay for any shipping and the rude guy explained nothing but that I had to pay. I had selected myself to drop off my items at this location because it was the most convenient at the time and I didn't have to print a label or box my items and I was not supposed to pay for any shipping. The guy said it was because he had to print the label so I explained that I didn't need a label. I asked to speak to a higher position person and rude guy said Tony is the owner. I explained to Tony about the whole situation which honestly $4.13 don't keep me from sleeping but my issue was that I wasn't supposed to pay for this. I can only imagine the crap they get away with because people don't speak up. I agreed to pay for it and spoke to Amazon. They refunded me the shipping cost stating that I was not supposed to pay for it. Be aware! these people not only have NO CUSTOMER SERVICE but are also scammers. read more

The UPS Store - Overpriced "Computer use" - Shipping Centers Near Me - Spring Valley, California

This UPS store gets busy but staff is very efficient and friendly. Marvin is polite and helpful every time I am there. Outstanding work!

There is always the same guy working here and is very nice- but a electronic Amazon drop off kiosk here would be so helpful

Lady Christina was a wonderful partner in our tea party!! The dishes and the service was so kind and generous. I would definitely use her again!! read more

The UPS Store - Pictures of the tea sets and the tables of the day! - Shipping Centers Near Me - Spring Valley, California

This ups is always busy, non-stop and Tony is ALWAYS kind and patient. People are not always nice to the staff here, but every time I interact with any of them, especially Tony, they are lovely. I always bring my business here and you should too! read more

Typically I don't put reviews on stores I visit, but this is one location I go to at least once a week. I notice a lot of the reviews here that are one star are from a couple of the customer's I have witnessed being rude and berating the staff. Not surprised to see them come to yelp to slander the employees because they weren't treated like royalty or rules of postage weren't bent by their entitled requests. This store stays pretty busy but its hit or miss as to whether the line is going to be out the door right when they open or you can walk right up to the register. Tony has helped me with many notary needs over the last several years and is very affordable. When it comes to mailing packages, some times it is expensive and they always are honest with what the cost is going to be. I have taken some packages in the past to USPS and found the cost to be the same or more expensive going that route. Currently I am working with Amazon for a review contract and find myself having to send back 10-15 packages every week and they are always helpful with the codes, making sure the items correctly are accounted for. I have tried other routes such as Kohls, Staples, but always prefer to use UPS because the job gets done fast regardless of having to wait in line. They are patient with me pulling up each code regardless of the line that always forms behind me. Any issue I have with my returns is always fixed and refunded since I keep the return slips they provide after the transaction. I have had that issue a couple times and had no problem being refunded. One thing I do like about this company is the family dynamic. Despite the entitled Karens that show up every now and then and try to argue about how the rules shouldn't apply for them, the staff handles them bluntly and honestly. I was a manager for many years and I know all too well that the customer isn't always right and they can certainly take their business elsewhere if they think being unkind to service personelle is okay. They always have your best dollar and interest at heart and if you are kind as well, they will always make sure to give you the best service. read more

Been coming here once in a while for years. Tony is legendary. It can be busy but good service.

We've been coming here for two years now. Customer service is awesome and the team is consistently professional and polite. I don't care for small talk, I like going in, get what I need done and leave. That's their job, fast, and quick. Keep the line moving! read more

Very friendly and super helpful actually stayed open pass business hours to help me out. Thanks for you great service.

Arrived 10mins before closing. The staff member at the counter was super customer service oriented and let me know that he needed my return code to process my return. I was able to pull it up on my email and then he instantly scanned. I packaged up the return, taped it, and gave it to him. This literally took 3 minutes. It was quick and easy. I will surely come back to this store again. The other store charged me $1 for tape so I brought my own tape this time. This store didn't mention that I needed to pay for taping the return up. Way better customer service here, thanks! read more

Thelma is rude. I get working in customer service is hard. But there is no need to be rude. If she hates her job it's no-one else's fault.

Marvin and Tony are good guys, they always take care of me! Like could be hectic at times but they manage to multi-task and try to get everyone taken care of as soon as possible read more

Hi! Had been trying to call the number posted online to get a hold of a person to talk to about a package that was drop off Monday. Says here that is opens at 9:00 I have called 5x and no one is answering. I had used my cell phone to contact and my work phone, no one is answering. read more

Hi! it is posted that store is open at 0800 but it's still closed. no employee Present. They need to changed the time of when the store is truly opening. I just wasted my time and gas driving there. read more

Came here at 0900 waited a few minutes for someone to answer the door since their posted open time is 0800. After a few minutes someone else walked up and said they have been waiting for 10+ minutes for someone. So no service or ability to even check mail boxes. Find another location. read more

I had a great experience here with an Amazon return. Returns aren't fun for anyone really. I usually dread going to anywhere outside of an Amazon hub for a return cause I figure employees probably hate it or us which is understandable cause it's something they have to do on top of their real job. I feel that. Nonetheless, I had a very pleasant experience here :) Waited in a small line. All staff were pretty friendly. The nice lady helped me with my return, she was sweet and funny. And I was in n out in 5 minutes. Thank you! read more

This store opens at 8am which is great except for they are always late to open. I'm here again and it's 8:15am. 4 cars of people waiting and it's still closed. I wish the owner would be more serious about customer service. read more

The UPS Store - UPS STORE 8810 Jamacha not open at 8am - Shipping Centers Near Me - Spring Valley, California

worse UPS store, they lost our package and told us to make a claim we have made 5 claims for a lost package and they still haven't reimburse us for losing our package, we have call the store multiple times and they do nothing to help us and just keep giving us phone numbers that when we do call they say the same thing the store say we cannot help, please call this number and all they do is gives a round around without actually helping, they lose a package and they clean their hands like it is not their problem. we have also tried reaching out using their social media to get help and they never respond back, so much for customer service and actually helping people not lose their package or reimburse them for losing the package. read more

Friendly and fast. I was in hurry and I was able to get in and out less than 5 minutes. Much better experience then the last time I was there. read more

Do not set this location as an access point to pick up UPS packages. I had been tracking a delivery for an iPad, and this morning I received a notification that it was delivered at 10:24am. Shortly after 4pm, I go to pick up the item, only to be told that they don't have my package. After a short while trying to locate my package, I begin to call UPS, only then does the employee tell me that his co-worker/UPS guy (not sure who) has the package and accidently took it home, likely because we share the same last name. So a few minutes later, the guy that took my package arrives with with it, the outer package had been opened and taped back together. I'm sure that if I hadn't gone today, he would have kept the ipad. Moral of the story, save your time and have packages delivered at home, you run the same risk of having your packages stolen if have them delivered here. The package has my name, my address, and says to hold for customer pick up. I'm really unsure how he could have missed this...and once opened when he noticed the package wasn't t his, he could have returned it, but choose not to. read more

Store opened late! States 8 am but it did not open until closer to 8:10 ish. At least 5 others were waiting! One person waiting told me this place is always late opening?! We were greeted by an unhappy employee first thing in the AM. My first visit and not comfortable with this type of service. Wow! read more

Needed to ship my sisters birthday gift very last minute. I usually use the post office but I decided to try the UPS store and wasn't familiar with their services. The young man that helped me explained everything to me and was extremely patient and helpful through the whole process even with a long line of customers. I will be returning for all of my shipping needs. The package arrived to its destination on time and with no damages. Thank you Cam for making this a quick painless process. read more

The UPS Store - Purse - Shipping Centers Near Me - Spring Valley, California

Very friendly and efficient staff all the time, very busy most of the time but the line always moves quickly

Great customer service, Marvin & Tony are the best! This is a busy store but the line moves really fast!! This is the best store to come to!! Thank you guys for your service through these crazy times!!!!! read more

Probably the slowest UPS. Everyone is very slow here. So if you want to come here. Make sure you have extra time on waiting.

The worst UPS I've been to. I usually avoid this UPS store at all costs because it's always backed up, the store is closed at times when it says it's open, and I get over charged where other UPS stores don't make issues over. Today I took a chance and sent back an Amazon item. The guy charged me $2.99 to tape the box when the African American female before me wasn't charge for the taping of her box. Fudge this place! read more

I was denied printing services because of the labels I was trying to print were not from UPS. I worked at UPS when I was younger I know for fact this is not a policy. I tried to talk to the manager over the phone today and got hung up on twice but some rude ass dude. Where do you get the audacity to talk to someone in a rude argumentative tone. If you don't want to work customer service then don't. I have an issue I wanted resolved just to get talk to like that is crazy. I will be filling a complaint to UPS corporate. read more

I came to print and fax some papers but unfortunately the fax didn't go through so I just mailed them instead. The worker who helped me was very nice while also helping other customers in line. One customer even complimented him about how kind and efficient he is and I agree! read more

Very friendly staff,esp Tony,who helpd me with my 3 boxes of documents to be shredded.Fast,efficient and friendly!

Tony was very helpful to track down an important package with an incorrect address due to my due diligence. He was able to add the correct address and made him a life saver! Thanks to Tony and his team that made this happen! read more

The service here is very poorly, the guys on the front desk was not taking customers professionally. There was a lady sitting on her computer I believe it was the manager omg! Super lazy!! She knew there was a big line and she didn't get up her ass to help. Super slow and dirty. read more

This is my last time at this site. I make it a practice to patronize small businesses, when possible. I've used this location on previous occasions, a bit suspicious of the young man working the cash register but nothing alarming. He appears to always have a difficult time with certain transactions- mailing packages. Today, I was on my way to Starbucks and decided at the last minute to go in, and mail two packages. One local and the other in a different city. To my surprise, they were $3.00 each. I mailed the same items, out of state at USPS for $1.66, the previous week. It wasn't until he placed the postage on both packages that he gave me my costs, not before but after. Had he told me, I would not have mailed them from there. When I asked him why, this is his exact response " I added extra weight because they were thick, and we charge extra because we're doing a service for the Post Office." Extra and he never weighed the packages!!! I'm done with this places read more

I come in here all the time. They have the best customer service. The volume of people that come in here with with equipment for cable companies or the returns for Amazon besides the postal needs of everyone, ...they stay professional and with the utmost respect for all the customers. They don't give any type of attitude and the keep such a calm demeanor. To deal with that amount of people everyday is hard in customer service. Everyone can have bad days but they always are so nice and amazing! read more

WTF come here for Amazon return and they charge $2.5 to print and $1 for tape ???!!! No Other UPS store gouges like this...screw this place ...Avoid !!! read more

The UPS Store - Overpriced services !!? - Shipping Centers Near Me - Spring Valley, California

Lovely lady working behind the counter at UPS. She was sweet and friendly. She scanned my Amazon item quickly and presented me with my receipt. So hard to find great customer service lately. read more

Customer service was good here. Their PC was down for use and I had something printed from an email here. I had to email the document to the actual store email. I then had that document emailed off again. Pricing seemed a bit excessive ($9) for printing and emailing a few documents. Overall though I completed the task that I needed. read more

I come to this location to send back my Amazon returns. The staff is always friendly & efficient.