Kai was simply amazing! Thank you for taking me in as a walk in for services. Her handwriting is amazing too! This facility is lucky to have someone like her! read more

this UPS store has the nicest employee! Always friendly and help you anyway they can. My go to UPS store for sure! Thank you ALL for excellent customer service. read more

This is such an amazing location. The customer service is outstanding. I had additional amazing service and wanted to recognize Jessica who gave me great information on my returns and my items being mailed she went above and beyond very considerate also very time efficient and empathetic. She is awesome and an asset to the company. Please recognize her. It's also a great location I always get everything done here! read more

This place is horrible. We made an appointment online for the notary. We arrived 15 min early. The notary wasn't there yet. We went next door for a minute. Came back 5 min before our appointment to have someone skip ahead of us. We clearly had an appointment for 12:00pm. They made us wait in their hot business for a half an hour before seen. Geeez! Turn on your AC!!! read more

This place is the WORST! Just set up a virtual mailbox about a month ago and every time I go in there, they cannot find my packages or mail (even though I got a delivery notification from UPS, no less). You tell them your box number, and they ask if it is mail or a package. What difference does it make?!?! I am there to pick up ANYTHING that has been delivered for me. They seem very incompetent and unorganized. The store is always a mess. read more

Inconvenient store hours, consider opening at 7:30 or 8 am even. A good manager would do this asap, then once the stores sales numbers increase by +-20% he/she will get a raise and everyone benefits. I'm currently sitting outside the store with about 12 unhappy customers, wondering how on earth a UPS store is so poorly managed. read more

Nice having this location so close to home as we live off Avocado. Their hours are my biggest complaint. Early hours on weekends and I don't make it home from work during the week in time to visit. I do all my Amazon returns here. Very easy, and usually really fast. Once every few visits there is a line and one e or twice it's taken more than 15-20 minutes. Otherwise it is in and out in a few minutes. read more

I have never been more happy to see a change in ownership than now! Ever since this new team came along 2 years ago, gone are the days of being ridiculed for mailing back Amazon or similar returns because I online shop a lot. This UPS location actually cares about your packages and informs you of all the options in sending them. They never make you feel less than for not knowing, and happily explain the process to you without making you feel rushed. This place is a dream in terms of efficiency, kindness, and overall expertise. I love coming in to this location specifically because of how friendly they are. I have been served by different employees and every single time it has been top-notch service! I keep meaning to write them a review to brag about their awesomeness and I'm so glad I finally remembered!! PS - The bad reviews of this place must have been from before the new owners took over, so keep that in mind. read more

This is my local UPS store so I always go here by default. Never thought to write a review for an ups store until I went to a different one that was on my way and realized how bad it could be! Always excellent service here! Friendly staff too! read more

Always quick and helpful. Omar is a super great guy and super willing to help when our delivery driver lost a very important package.

the staff in the store are amazing. Forget getting a USPS P.o. box, go here and you get a real address. Amazon pick up and returns are a breeze read more

I usually don't come to this location so this is my first experience here however it was quick, friendly, efficient service. I had a USPS package and three Amazon returns. It was all easy! Store was tidy and clean. Lots of parking too. I would come here again. read more

The new girl is not doing well. No patience. And it will charge more money I gave him a lot of business. We also need to reconsider this issue. The boss is very good. Employees are not good read more

Raina and her on duty leader were very helpful with ensuring I had the right packaging, they helped me with options for shipping, and went above and beyond to ensure I had excellent customer service. I went in not knowing what I needed to ship to 3 different addresses and Raina was patient and just overall AWESOME. read more

I am your typical Amazon prime shopper which means I do a TON of returns! I always feel embarrassed when I come in with heaps of returns, but everyone at my local UPS store has always been friendly, never making me feel like a nuisance. I've never left a review about them before, yet few days ago I was assisted by an associate who went so far above and beyond that I felt compelled to do something to let his bosses know about him...OMAR!!!! Not only does Omar do his job efficiently and well, but he is patient, kind, and goes out of his way for customers. When I accidentally made mistakes with my Amazon returns, he took the time to guide me through Amazon on my iPhone so I was able to resolve it. He easily could've told me to step aside or come back once I had straightened out the situation, but he took the time to personally help me. Not only that, but this happened when I popped in just 10 minutes before the store was closing! Not even once did he make me feel rushed or act like he was in a hurry - it was the complete opposite!! The UPS store should feel VERY grateful to have such an outstanding employee - I certainly do!!!!! Not only should Omar be training the rest of the associates, but he deserves acknowledgment for his exceptionally outstanding customer service!! read more

The new management is amazing! This is my go to UPS store for all my shipping needs! Shout out to Omar he's great! The staff is very friendly and helpful! read more

Typically, this is my go-to place to send Amazon and Shein returns. I know in the past 6 months to a year, there's been some new hires of college age looking kids. Today, I went to use the kiosk but the store door was locked closed before 5:00! I'm typically a wheelchair user and am disabled, but I was able to get a spot directly in front of their shop door so made my way up to the door on foot (my handicap placard was up too, clearly visible from the store) and the young man working in there gestured the slicing in front of his throat gesture that he would not open the door. It was about 4:57 or 4:58 but posted hours are 5:00 and I even gestured I just needed to use the kiosk quickly. He would not open the door. Mind you, he was with 2 other customers still in the store requiring assistance at the desk but I did make it, fully prepared to use the kiosk with my returns fully ready to go and would've been done in under a minute. It is just ridiculously disappointing especially as someone with an invisible disability, that it took over an hour for me to prepare getting my returns ready to go and be efficient and to get to my car to drive there, making it before the store closed and still not being let in by the young man with light skin and shoulder length curly brown hair. I understand turning away the others who attempted after 5:00 as I sat in my car and watched. But I was there before that. The shop owner here is so kind and personable and goes above and beyond with kindness whenever he's been there so I think it's important he knows how his employees are handling his business when he isn't around. read more

If you can, I would avoid going to this particular UPS store. They don't like taking your Amazon returns. Ive gone in there a handful of times, each time just for Amazon returns and each time the customer rep was obviously less than thrilled. The last time I went (and will go) the employee helping me asked... "If we charged $5 for Amazon returns, would you still come here?". Then went on to explain that they only get $.01 for Amazon returns. Their customer service is awful and their employees unpleasant and unprofessional. read more

I do go in to this ups but try not to have the owner help me he so not friendly his other people are so nice but he is not he should stay in back if he doesn't like people read more

This ups store completely ripped me off, they gave me a quote of $180 for east coast, overnight shipping, then they tried to charge $160 for shipping which arrive next week, I ended up not shipping anything, but they still charged $26.81 for the box I picked them up.. this is ridiculous. We ended up shipping usps guaranteed 2 day delivery $55 . Beware of this store..we did not even buy shipping supplies, they still charged.. We only purchased box from you, we provided everything else, you are saying that you charge $26 when prepare package? read more

The UPS Store - Receipt - Printing Services Near Me - La Mesa, California

The absolute best! Everytime I come here, which is often..I am blown away by the amazing customer service I receive! They are quick and efficient. I love you guys! read more

When I need a shipping box, The UPS Store is there. When I need a notary, the UPS Store is there. When I need some last minute copies, the UPS Store is there. When I need next day air service, the UPS Store is there. When I need Passport service, the UPS Store is there. I think you should be getting the picture by now and every time I come in I receive friendly service! read more

This ups is always my go to since it is close to home. Easy to park and get in and out. Associates are always friendly. Very convenient and quick. read more

Returned my Att equipment at this location. Staff was very quick and very nice. Even when I called to make sure they're a verified location for equipment drop off they were patient and informative. read more

I would recommend this UPS location for all your printing and shipping needs. I appreciate the customer service from all the staff and would like to call out Omar, he's awesome! The epitome of excellence. I have had the pleasure to work with Omar several times and he exhibits great interpersonal skills and establishes a strong and trusting rapport with customers and colleagues. Even at the store's busiest times he gives that extra customer service that makes the difference. He has an incredible knack for focusing on the customer, going out of his way to make the experience the best possible. Thank you Omar, for all you do ! read more

I recently had to have an antique dining room table shipped in three boxes from my home town in El Cajon to my present home in ID. Omar, the store manager was a TREMENDOUS help in getting the table and leaves packaged and ready for shipping in a very timely manner. I had a lot of questions and he was beyond patient with me every step of the way. I have never used UPS to ship such large parcels, and he was awesome at walking me though the process! I highly recommend this UPS store for all your shipping needs. Big or small!! read more

Luke is the best! My son asked me to 'return a couple of things' for him. I said, of course. Little did I know...I had to decipher which text return message went with what item. What a mess. Luke was an absolute doll. He figured the whole ordeal out, no problem. Thank you, Luke, for all the help today. I really appreciated everything. read more

Have been a long time customer and was becoming disappointed with one of the employees there with a very bad attitude. The owners are fantastic and I am so happy to say that they have new staff that give the same level of service as the owners themselves do. Justin was wonderful and so helpful and didn't act like it was a another to do an Amazon return. read more

Dropped off amazon return how easy and convenient. Also picked up much needed stamps thanks

I shipped a package to Canada from here and they put in the value and some other things wrong. So when it arrived they wanted to charge my wife 10 times the value of the package as a COD fee. I have never had a problem with the UPS store where I live so I assumed that any store should know how to properly send a package to Canada so the person getting doesnt pay at all. Tried to call during business hours to ask them for a refund but nobody picks up and the voicemail hangs up on you pretty quick. I would never recommend this location. read more

One of the better UPS Store locations. Omar the owner is always making sure we are taken care of, if there are issues he always take care of them. He always explains everything and goes above and beyond his duties. His personnel and him both work well under pressure, even with a huge line. I have been there many times when busy, they manage just fine and stay calm. Will definitely go back again. read more

WORST. CUSTOMER. SERVICE. EVER! arrived 10 minutes before 5pm and asked for the notary. She disappeared into the back for 5 minutes then comes back out and says she can't get all the signatures done before she leaves unless we paid her $50 cash!!!! I will never go back. read more

The new management here is awesome! Everyone is so friendly and helpful when I come in. This has quickly become my go to UPS for all my shipping needs. read more

This store is a complete rip off. The only store that makes you buy the box, shipping supplies, materials, and then the service to ship it. 56$ for two little items. I was in a hurry so i had no choice. Please go to postal annex in Casa De Oro for better service and better prices. read more

The UPS Store - Printing Services Near Me - La Mesa, California

The associates at this store were SO kind and helpful! My cashier turned what was supposed to be a regular interaction into the BEST moment of my week. I will always come here for future business! read more

The worst customer service. The front staff is rude, unwelcoming, and passive aggressive, especially a woman named Kathy. I will start going somewhere else to send packages. read more

My go to UPS store! The new management is friendly and super helpful! Highly recommend this store for all your shipping services!

Stopped by before they closed yesterday and was taken care of in 30seconds I was in and out ! Great friendly service and very knowledge. Go see them for all your postal needs ! read more

There are three different signs out front that say they are open M-F at 8:30am. It's 9:10am on a Tuesday and they are still closed.

Nice folks. I came in here and they were very friendly. I had a few laughs. Better to patronize these little mom and pop independently owned shops than some big corporate store like Staples or Office Depot. read more

The UPS Store - Printing Services Near Me - La Mesa, California