No greeting. Just, "next!" I walk to him he's drinking a big gulp ( which he continues to sip off…read moreof throughout our interaction.) He tells me to put my item on scale. I'm returning cable box. He looks at his screen, tells me it's not in there. When I say it has to be, I was emailed complete instructions for the return. He smirks and checks again. I say, I don't see anything funny about this. He says it's not that serious. Very poor service. Unfortunately, I don't know his name. Other than that, I like this location.

I have been a customer of this ups store for over 5 years. There are different owners now than…read morethere was then. Under the old management this place was amazing. Customer service was a priority. They were super friendly, would chat while they served you, knew you by face and would start getting your stuff before you had finished walking up to the counter. I appreciated them so much I would buy them a large box of chocolates every holiday season. Then the new owners came. The owners themselves weren't very friendly, but with all the old employees there, it didn't make that much of a difference. But slowly all the old staff started leaving. There is a high turnover rate of employees. No one remembers who you are, no chatting, it's all business. Which is not a deal breaker so, no problem. Until today. I had an Amazon package that was delivered by Amazon at around 12:45. I never received the notification that they received it so I assume they didn't enter the deliveries into the system yet. But it's now 4:45, the store closes at 6 and I need to be in PB by 6, so this is my last chance to pick it up. If any of the few old employees are there, what they do is quickly look for my package, enter it into their system real quick and then have me sign for it. But today, I wait in line, get to the counter and get told, "sorry, we haven't entered them into the system yet. You can come by later today or tomorrow." I questioned a bit and I'm then told, "We are short staffed and we are too busy right now to do it. Sorry." So, what I'm hearing them say is because they are short staffed, they don't have time to serve me because they are too busy serving the other customers in line? My paying an annual fee to them to receive packages for me and give them to me when I come in, does not count as their job? It's just something they do when they have time? Am I not a customer then? Is there a reason the people sending packages with the UPS Store have priority over the customers who are picking up packages at the UPS Store? Nah, that's messed up. I don't care if you can't retain employees. I can deal with the fact that no one but the few employees that are still around from old management smiles or remembers who I am. No need to write a bad review for that. But when you tell me that you can't do what I pay you to do because you are too busy collecting money from other people, that's where I draw the line. Am I overreacting? Maybe. But that totally rubbed me the wrong way.

Very prompt and professional! Wonderful that she is available 24/7 all week, on a Sunday as well!…read moreThank you so much!

Mrs. Addison was extremely assistive and was available in very short notice. I appreciated all that…read moreshe had done for me in my time of need I highly recommend her.

Liza was amazing quick respond and fast she met with me and finished my paperwork in no time highly…read morerecommend. Thank you

The best notary around for more than one reason. She's convenient she's an expensive she's in a…read moregreat location and she's personable. I'm definitely going to use her again.

I went into the UPS Store in Santee this past week totally stressed out because I was by myself and…read morehad a car load of packages to unload and bring in. When I got inside with the first bunch I was greeted by a nice young man with the BEST smile named Randy! I explained to him that i was going to have to leave a pile of boxes & then go out to my car & go back & fourth until I was done. Randy immediately said, "Let me help you!". He followed me out to my car & took the biggest stack & helped me get it all done at once!!! Randy is an absolute GEM of an associate & i will be back to this location for all of my shipping needs because of him!!! Thank you, Randy! You truly saved the day--and your kindness was very much appreciated!

Always excellent staff who work as a team to ensure quality packaging. UPS does a great job. The…read moreSantee store is highly regarded. If you're a Vons shopper, this location is close by. The staff here is hard-working. They do their best to accommodate shipping requests. Additionally, they help customers with Amazon returns. The staff is super patient. The store has self-return stations, too. The staff are wonderful people with the best attitude. Never a bad day at this store. The staff runs the store efficiently. They deal with the public in the most professional way!

I had a very busy day yesterday. Fortunately, my day started well when I met Diana! She was busy…read morewhen I arrived. She was involved with a phone call, taking care of paperwork, but still noticed when I came in and welcomed me to sign in. The sign in sheet showed she had a very busy morning. I had a scheduled appointment, but she was nice enough to go ahead and do my fingerprinting. I was grateful! She was very nice! Professional and very personable. I shouldn't have bothered her by asking questions as she was concentrating to get the best prints possible when prints didn't click the first time, but she answered my questions and didn't show any frustration. Everything ended well! Diana started my day off very well! I especially appreciate the fact that she did my LiveScan right away and did not make me wait. This hasn't always been the case at other offices when the person doing the prints was not busy and I arrived early. Diana was great!

I highly recommend this place. Hanar is very helpful and very knowledgeable. I commend her for…read moredoing a great job.

Brooke was great. In time, informed, ready, and a pleasure to work with…read moreI was not aware of a particular paper that I needed and Brooke had them and it was a big relief.

Talk about 5 star service! I had a last minute urgent matter that needed a notary. Not only was…read moreBrooke quick to respond, she was an absolute rock star, professional, flexible and accommodating. She made the drive to our hotel for a very important document we needed done asap. If you are reading this review please don't waste time reaching out to anyone else. Her pricing was/is more than reasonable and the service was top tier. I highly recommend her services. 10/10!

This is honestly one of the worst drop-off locations I've ever used. Their QR code scanner is…read moreconstantly broken, even though QR code drop-offs are supposed to be a free service. When I came in a few days ago, they told me they couldn't scan the code, printed the shipping label themselves, and then charged me for it without mentioning there would be a fee beforehand. I don't understand why customers are being charged for a service that is normally free, especially when the issue is that the store's equipment isn't working. If there was going to be a charge, that should have been clearly communicated before printing the label. Very disappointing experience. I won't be coming back.

The best service, great quality, and very good prices. It is…read moreso nice going into this copy place because they can do pretty much anything you need and they're very kind when talking with you. They helped me to get the exact service I needed.

I needed a same day engraving on a red-line pendant for my firefighter son, who just received a…read morespecial promotion. I wanted to give it to him at the ceremony the next day. I had been to 3 other businesses nearby and they all said no way could they do it that quickly. Plus they wanted to charge a lot for a rush order. Brennton, from El Cajon Print, was willing to do the job overnight for me. While checking on the font and engraved message, he went to the back of the store and came back with the job already done!! It took all of 20 minutes and he did not rip me off for doing this on the spot! He exceeded my expectations and saved me valuable time in not coming back for it the next day. The engraving was great quality and value. Their customer service was superb!

Great, family owned business that is quick and reliable. Their work is of great quality and the…read morepeople are incredibly helpful and friendly. Always love to support small businesses and this is one I see myself coming back to.