No greeting. Just, "next!" I walk to him he's drinking a big gulp ( which he continues to sip off of throughout our interaction.) He tells me to put my item on scale. I'm returning cable box. He looks at his screen, tells me it's not in there. When I say it has to be, I was emailed complete instructions for the return. He smirks and checks again. I say, I don't see anything funny about this. He says it's not that serious. Very poor service. Unfortunately, I don't know his name. Other than that, I like this location. read more

I have been a customer of this ups store for over 5 years. There are different owners now than there was then. Under the old management this place was amazing. Customer service was a priority. They were super friendly, would chat while they served you, knew you by face and would start getting your stuff before you had finished walking up to the counter. I appreciated them so much I would buy them a large box of chocolates every holiday season. Then the new owners came. The owners themselves weren't very friendly, but with all the old employees there, it didn't make that much of a difference. But slowly all the old staff started leaving. There is a high turnover rate of employees. No one remembers who you are, no chatting, it's all business. Which is not a deal breaker so, no problem. Until today. I had an Amazon package that was delivered by Amazon at around 12:45. I never received the notification that they received it so I assume they didn't enter the deliveries into the system yet. But it's now 4:45, the store closes at 6 and I need to be in PB by 6, so this is my last chance to pick it up. If any of the few old employees are there, what they do is quickly look for my package, enter it into their system real quick and then have me sign for it. But today, I wait in line, get to the counter and get told, "sorry, we haven't entered them into the system yet. You can come by later today or tomorrow." I questioned a bit and I'm then told, "We are short staffed and we are too busy right now to do it. Sorry." So, what I'm hearing them say is because they are short staffed, they don't have time to serve me because they are too busy serving the other customers in line? My paying an annual fee to them to receive packages for me and give them to me when I come in, does not count as their job? It's just something they do when they have time? Am I not a customer then? Is there a reason the people sending packages with the UPS Store have priority over the customers who are picking up packages at the UPS Store? Nah, that's messed up. I don't care if you can't retain employees. I can deal with the fact that no one but the few employees that are still around from old management smiles or remembers who I am. No need to write a bad review for that. But when you tell me that you can't do what I pay you to do because you are too busy collecting money from other people, that's where I draw the line. Am I overreacting? Maybe. But that totally rubbed me the wrong way. read more

Everyone (mostly) working are friendly and efficient. Also they are only 5 minutes from my house!,Win!

Helpful, friendly staff, clean store. They take care of all my packaging and shipping needs. They have a notary service. And they have easy Amazon returns. read more

Showed up right before closing to send an Amazon package back. 5:58. Doors were closed and they saw me. I know they close at 6:00. But they actually locked the doors early. Lame. I hesitated and decided to snap this picture of the closed doors. Lame. read more

The UPS Store - Shipping Centers Near Me - El Cajon, California

Had to drop off an important package via UPS. Sydney took care of me. She was pleasant and kind. I love how she acknowledged me when she was working with a customer. It made me feel welcome in the store. My drop off was very quick, I received my receipt and I was on my way! Thank you. read more

See all

They are always friendly and polite, very fast and efficient, always professional. I actually go out of my way to make returns to this store versus one closer to me, because I prefer their customer service. read more

Christian was really helpful and quick. I really liked how he did everything for me with a polite and friendly attitude!

I have been going to this busy UPS store for two years now and had never had a problem. Regardless of how busy they are they are professional and always friendly. I want to mention two of the employees who have always been great. Jolene and also Christian. Jolene is so knowledgeable and helpful, and I met Christian for the first time Sunday, and he was wonderfully polite and very helpful too. He will go far! Laura Engel read more

Went in there to drop off a prepaid package. The company, Bose, gave me a UPC code for them to scan. The lady in the black shirt looked at the code and said that's not a code, even though the instructions clearly said to show that code to the UPS store. She goes on to tell me that I have to pay 2 dollars to print out the return label. I wasn't born yesterday and never had a problem with any code before so know she was just making things up. Let's that store and went to the one on Avocado Rd. Like a professional, the guy scanned it, printed it, and I was on my way in less than thirty seconds. It's not about the money, but more on the misinformation that was given by the employee. Y'all need better training, and I hope it was an honest mistake and that it wasn't a shady practice that they employ to get money from customers that might just go with the misinformation. read more

The UPS Store - Code that woman in black shirt said didn't work when it clearly did elsewhere. - Shipping Centers Near Me - El Cajon, California

Was here literally the day before and they measured and weighed my package so I could purchase the right label. Went in today was told they wouldn't measure and weigh my package. Wouldn't let me use the measuring tape to measure it myself. Service woman was very rude and unhelpful. Choose a different UPS location. An edit in response to comment left: You've lost a customer due to being unwilling to assist or offer help on this item when I used to come in consistently to use the UPS services at this location. I have since gone to the UPS off Navajo (that I highly recommend). There I received helpful and kind assistance and ended up purchasing UPS shipment from them once they measured and weighed my item appropriately. They now have a new loyal customer. Consider using items you have purchased for your store to help your customers so they become repeat customers. read more

Love that I can take my Amazon return. I'm in and out, no hassel. Staff are very friendly. It's also so close to where I live

Stood in line watching Jacob help an older woman get all her packages in order and he was about as patient and helpful as a saint! Kudos to Jacob. The woman who helped me was wonderful too. I forget her name (she is a notary) but she was also very helpful and friendly! read more

I come to this UPS store to make all of my Amazon returns. They are so friendly and helpful here! Don't have a printer for a shipping label? They do! Need an extra box? They have plenty. I love that they help with packaging. They also have notary services here! I've been waiting for an appointment with my bank, but they're scheduled so far out! I saw the sign recently and it took me less than 10 minutes to finish all of my paperwork at this UPS store. The service is unbeatable. If there was a closer location to my house, I'd still come to this location. All of the employees here are hard workers and always helpful. read more

Took paperwork in to have notarized. In and out quickly, efficiently, and with a pleasant demeanor. Will be returning if I need other items notarized! read more

I moved to the area and needed a whole bunch of stuff done. Everyone here was attentive and told me where to go to get groceries and other shops around. They had me at hello! The care they take to make everyone feel at home is the main reason I keep coming back. I have even called when I needed to pick up a few emergency packages and they tell me..."no worries Jemima , we're here for you, take your time and get here safe" Everyone is a friend here and I feel safe and included. Shout out to my peeps for having the best customer service in town !!May you all continue to get business and blessings beyond measure. See you guys soon for my next Amazon return! LOL! read more

" This UPS Store Is Very Good " I have used this UPS Store in El Cajon for years and every time I go into the store I always come out with a smile on my face. Ryane Hughes is the owner of the store and has hired some very personal and super professional workers, that always make you feel good and secure. I have gone to other UPS stores where workers don't acted like they know what they are doing. So years ago this UPS Store at 771 Jamacha Rd. in El Cajon, is now the only UPS store I go to. Check them out, you will not be disappointed. read more

Always good friendly customer service and a smile. I can make amazon returns here and is convenient, fast and easy. Great place to do business with. read more

The UPS Store - Shipping Centers Near Me - El Cajon, California

See all

Walk in my dog was scary thinking groomers or doctor,right away rayne and synedny said hi to me and my dog and started loving us and made up feel so welcome thank you two for being very professional and pleasant to know you made this customer happy % read more

Robert is an awesome employee! He was very attentive, and his ability to make all transactions go smoothly is absolutely a trait not all have in assisting customers visit a great 1! You rock Robert and the lady that was helping you as well!!!!!!!!! Keep up the great work Robert!!! UPs read more

The UPS Store - Ups - Shipping Centers Near Me - El Cajon, California

Ben, Joseph, and Jessica always provide me with the best services each and every time i come here, which is often. I'm always returning quite a few items, and they're always so patient and helpful during the process. I'm in and out within a few minutes regardless of the number of packages I have. They're awesome! read more

Really bad customer service. I went there today to print a 15 page document and they had this kid behind the counter who had no clue on how to print a document. I asked his colleague with a white beard to find out if he can print it for me and he had no clue either. Adter wasting half an hour of my time and i just gave up. No apologies for wasting my time and really bad overall experience. It seems like this UPS store don't care about customers. read more

Staff at UPS Jamacha El Cajon Jackie came in today to make some copies. He had asked for a stamp and the always beautiful silly Ms Jolene forgot to give it to him. I asked if he forgot the stamp and he said yes..we backed up went in and was handed it free of charge. It's ALWAYS the little things and constant KINDNESS from this store that makes our day. Jackie and Tammy Wells read more

I love this place. Everyone is so so nice. Like extra nice. Every interaction is professional and kind.

I went to this UPS store with a bunch of different things I needed to do, from stamps to returns to shipping a package. I wasn't aware of the recent price increases, and was worried I wasn't gonna have enough money to send a package and return all my items... Tony showed up with confidence and courteous friendliness that made me feel more than just taken care of. He was professional, efficient, and really knows his stuff! He figured out a way to make everything I needed to get done cost exactly what I had in my life and I couldn't be more impressed and pleased with the experience I had... Thanks again Tony for making this the Best UPS in my area! read more

EVERYONE who works here has exceptional customer service. They welcome you the moment you step foot in the store. They are friendly, attentive and helpful. They're not rushing through the process, they truly care about meeting your needs. I've been coming to this store for years and am so glad that hasn't changed. read more

If I could give them a 10000 stars I would ! Customer service is always A1. And unlike other stores , they stay open until it's time to close And even past that if they have customers. I drive 20 mins to this store because I know I will always have a good experience returning my items , because let's face it. We all hate to return stuff read more

I contacted you numerous times. You've done nothing to help. You are rude and have lost my business and the business of my loved ones in the future. read more

This is the close UPS to my house and very clean the staff is help. Packages get shipped out pretty quick if I have to return something and or ship something off. Like how they have PO boxes where they put your smaller packages you can own one of them and then when you're ready to come and just pick it up. read more

This UPS Store is still really, really good. The team that works here is super friendly and competent -- I can trust them to take good care of all my shipping needs. This is my go-to place to drop off Amazon returns and other UPS shipments. Easy 5 stars. read more

joleen is the absolute best ! truly appreciate her over the top service !! always makes my ups store visit easy and smooth ! also augosto is great !! thank you both !! read more

I went to 2879 Jamacha Road, El Cajon, CA 92019 to mail a returned item. There wasn't any line and the lady taped my package up, put the return label on, and I was done. read more

The nicest and most efficient UPS I've been to! I love supporting family owned, local businesses. Usually when you get corporate franchises- they can be inconsistent with customer service and quality control etc. However, this location sets the example for other local UPS stores on how to run a location so efficiently and continue that awesome customer service! I use them for my shipping or admin needs all of the time. I recommend stopping in if you want to avoid the post office nightmares, it's totally worth it! read more

Beware - Anyone having anything shipped to this store will have to pay $5.00 on top of any other shipping charges (out of all the UPS stores I've been to, this was a first for me). The owner kind of has an "attitude" too. read more

What an amazing team, we went in to drop off an Amazon return, Where normally some UPS stores give you their nasty Eye, the team working here was so helpful and gracious made me want to do business with them. read more

I've been here a few times for quick pickups and dropoffs. But today I had to ship a big and heavy item that was larger than the boxes I found in other stores. And FedEx was going to charge me $37 just for packaging! So I decided to try UPS. Everyone here was very helpful and friendly, and I appreciated the time they took to make sure everything would go smoothly. They made it so much easier for me. Prices are much better than FedEx, and you get awesome service! If you're an AAA member, you get 15% off boxes and 5% off shipments! This will be my go-to spot for shipping larger/heavier items. read more

The nicest people who are always helpful and even carry out my big or heavy UPS packages to my car! Thank-you!!!

I called the store to ask a few questions before coming in, and Ryane was helpful and very nice on the phone. When I came in a few hours later to send off my returned equipment to AT&T, Brandy took care of everything. She was great, and also super nice. I also got to say hello to Ryane in person. I would highly recommend this location for all your shipping needs. If I have anything to send out again, I will definitely use their services! Thanks for being really great at what you do...we can all use a little kindness and a helping hand these days. read more

Great place. Always a notary in the store! No worries about lunch, vacation, illnesses, etc making on unavailable.

Joleen and the rest of the staff at this location are amazing! I have never once came and had a bad experience they go above and beyond.