Rick at Staples Rancho San Diego was very patient and helpful in selecting a new printer. I had…read morea lot of questions that he answered completely and made sure that I had all of the ancillary parts necessary Went back into Staples again today - thought there was something wrong with my new printer. Michael patiently listened to my issue and demonstrated to me how to resolve. Thank you so much. I will continue to purchase my electronic devices at Staples Regards, Jeanenne

Had some things laminated here. It took 8 hours for them to laminate 5 posters. Had to wait a while…read morefor it. They were super nice and tried their best but it took a long time.

Kai was simply amazing! Thank you for taking me in as a walk in for services. Her handwriting is…read moreamazing too! This facility is lucky to have someone like her!

This is such an amazing location. The customer service is outstanding. I had additional amazing…read moreservice and wanted to recognize Jessica who gave me great information on my returns and my items being mailed she went above and beyond very considerate also very time efficient and empathetic. She is awesome and an asset to the company. Please recognize her. It's also a great location I always get everything done here!

Awesome customer service. Came in with a huge rug to return and totally unprepared. They helped me…read moreinvent a way to package the rug, print the label, and get it returned. AWESOME experience!! Thank you!!

This Postal Center Plus store is the absolute Best. I have…read moreused this place 3 or 4 times for packages,cards, and a variety of services and would highly recommend this place to everyone. One example Id like to share..I got a package thru Fed Ex with a return label that was completely messed up and return label wrong after waiting for it. Arlene went way out of the way to help me straighten the problem out..She called me right away and told me it was wrong and held the package to pick up.. Other times I go there to make copies of things I need or for a notary signature and their service is quick,very professional and you can always count on them. Also, they have an awesome amount of different cards for sale,nic nacs and items that alot of people would find interesting to give as gifts. Use this place like I do knowing they are the very best at what they do. Extremely satisfied.

No greeting. Just, "next!" I walk to him he's drinking a big gulp ( which he continues to sip off…read moreof throughout our interaction.) He tells me to put my item on scale. I'm returning cable box. He looks at his screen, tells me it's not in there. When I say it has to be, I was emailed complete instructions for the return. He smirks and checks again. I say, I don't see anything funny about this. He says it's not that serious. Very poor service. Unfortunately, I don't know his name. Other than that, I like this location.

I have been a customer of this ups store for over 5 years. There are different owners now than…read morethere was then. Under the old management this place was amazing. Customer service was a priority. They were super friendly, would chat while they served you, knew you by face and would start getting your stuff before you had finished walking up to the counter. I appreciated them so much I would buy them a large box of chocolates every holiday season. Then the new owners came. The owners themselves weren't very friendly, but with all the old employees there, it didn't make that much of a difference. But slowly all the old staff started leaving. There is a high turnover rate of employees. No one remembers who you are, no chatting, it's all business. Which is not a deal breaker so, no problem. Until today. I had an Amazon package that was delivered by Amazon at around 12:45. I never received the notification that they received it so I assume they didn't enter the deliveries into the system yet. But it's now 4:45, the store closes at 6 and I need to be in PB by 6, so this is my last chance to pick it up. If any of the few old employees are there, what they do is quickly look for my package, enter it into their system real quick and then have me sign for it. But today, I wait in line, get to the counter and get told, "sorry, we haven't entered them into the system yet. You can come by later today or tomorrow." I questioned a bit and I'm then told, "We are short staffed and we are too busy right now to do it. Sorry." So, what I'm hearing them say is because they are short staffed, they don't have time to serve me because they are too busy serving the other customers in line? My paying an annual fee to them to receive packages for me and give them to me when I come in, does not count as their job? It's just something they do when they have time? Am I not a customer then? Is there a reason the people sending packages with the UPS Store have priority over the customers who are picking up packages at the UPS Store? Nah, that's messed up. I don't care if you can't retain employees. I can deal with the fact that no one but the few employees that are still around from old management smiles or remembers who I am. No need to write a bad review for that. But when you tell me that you can't do what I pay you to do because you are too busy collecting money from other people, that's where I draw the line. Am I overreacting? Maybe. But that totally rubbed me the wrong way.

I put in a 10 day mail stop. They lost my entire 10 days of mail. Manager of the branch did not…read moreeven bother trying to look into it. USPS used to have work ethic and pride. What the hell happened....

I was anxious to use this post office because of the terrible reviews, I won't speak for everyone…read morebut Luis was great. Very Friendly and fast.

I honestly have never left a review anywhere before, but I felt I truly needed to for PostalAnnex+…read more#241 in El Cajon. I walked in after spending an entire day dealing with a complicated situation that I couldn't resolve on my own. I was exhausted, frustrated, and honestly not sure if things would even get finished that day. From the very beginning, the staff here treated me with genuine care and respect. Instead of brushing me off or giving quick answers, they took the time to fully understand my situation, looked into details that were not even their responsibility, and patiently worked through everything step by step. What stood out the most was that they went far beyond what was expected. They didn't have to make extra calls, research additional information, or stay involved until the very end--but they chose to do so anyway, with kindness and a positive attitude the entire time. By the time I left, something I had struggled with all day was completely resolved, and I felt nothing but gratitude. If you're looking for a place where people actually care about helping you, not just completing a transaction, this is it. Professional, thoughtful, and genuinely exceptional service. Highly recommended.

I have come here a couple of times to get documents notarized. The service was quick and the people…read morethat helped me were friendly.

This is my go to spot. I always do all of my return packages, printing, and scanning at this postal…read moreannex. They even do passport renewals and notaries. Staff is friendly and the place is always clean and shelves are full of great products!

Great staff and service. The girl working is always smiling and so pleasant! She assisted me…read morequickly and efficiently.

So I went to the UPS store on Saturday to a live scan and I got there at like 255 with no…read moreappointments. Apparently you have to have an appointment. I did not know that I drove from Tucson Arizona to get the live scan and Danielle was so wonderful. She took me without an appointment. She worked really hard to make sure I was able to get the live scan and she was so nice. I was having one of those days and she just was amazing. I am so thankful. Then on Monday she called to follow up just to make sure everything was good and she wanted to make sure everything went through.

I'm bummed I have to write this. This place is conveniently located but they have lost my business…read more I went in to make prints for my children's school projects. I had text and pictures. The associate had everything printed in black and white. I needed the pictures in color. She then reprinted the whole thing and charged me for both. So I was basically charged double for what I actually wanted. I've been to other UPS stores where they check the file and ask if I want it printed in color or black and white. The associate was talking to another customer at the time and was not paying attention. I'm disappointed that they still charged me for the extra prints I didn't need and could have at least gave me a courtesy since I have frequented this establishment.