yesterday was my first foray into this business. i was trying to ship a car key to arhentina. my online researched showed me that fedex had two options, $60 for a one day delivery, $30 for a second day delivery. opted for the $30 variant and went into fedex to find out that the minimum charge to get an 0.05 oz car ket to argentina was $190. that just blew me out of the water. to his credit, he did advise me that aero mail may have different options...it took me a while to figure out they were next to the restaurant at the entrance to montgomery field (the lady at the apartments told me) and Kat was absolutely fantastic. for starters their fedex rate was even lower than the efedx office but still through the roof...long story short i sent the key for $45 and today i got usps tracking data, which reminded me i had promised Kat a 5 star review. read more

They are liars. They don't pay their bills on time. They called me out an emergency in the middle of the night I came out performed services for them which they act like they were going to pay and then gave continuous lies. read more

This is my favorite place to mail any package from any carrier! The staff is more than friendly. They are basically like family or friends at this point lol! Parking is plenty full and free. The store has great hours and is always very organized and clean. They have many options and even have cute things to add to your packages like stuffed plushy's . I truly can't say enough about how amazing the staff is! The value is great. They have really amazing prices. I'm often able to mail things for way cheaper than I would at the normal post office. I know they offer many services but they definitely offer USPS and UPS. read more

Needed to rush mail an order today and I was really impressed with the thoughtfulness of the service especially end of day on a Friday. 5 stars for sure. read more

By far the best mailing service business out there!!! Every single person there is a rockstar and they all go out of their way to make sure the customer is more than satisfied. I wouldn't go anywhere else. Shoot I have a UPS store across the street from my apartments and I still make the drive to drop off my packages with Aero Mail. Don't hesitate to do business here you won't regret it read more

Nice staff and attentive to the customer. They value your time as a customer. Will go back

They are handy. The main lady is nice enough once you get her talking. They pack up the things I send for me and it's very reasonable.

Shout out to the friendly team at Aero Mail for offering a smooth, painless package drop off experience. In contrast to my nearly 1 hour jaunt waiting in line at the postoffice, my visit here passed by in the blink of an eye. The team member who helped me was warm and explained the options. They also offer postage supplies and can even help with full service for package drop offs (printing labels, taping the package, etc) for a small cost. Everyone wore masks and social distancing markers were clearly placed on the ground. The location near Montgomery airport is convenient. Plentiful parking. Can't really ask for more - I'll be thinking of Aero mail for future needs. Thanks! read more

Aero Mail - Storefront in a strip mall - Shipping Centers Near Me - San Diego, California

10/10 service from all the staff! Very helpful through every transaction. Cat goes especially above and beyond to make sure things run smoothly. read more

Came in a couple weeks ago... The New owners are unprofessional , rude / patronizing and way over priced .The prior owners were great and I would use their services all the time but after this last experience the new ownership has lost our business for good.. I guess it's worth just going to the regular post office to feel respected and to get things done professionally , cheaper and accurate. Don't be fooled by the 5 star reviews, those were earned by the prior owners, and I'm seeing several recent 1 star reviews earned by the present ownership as they run this place into the ground . read more

4/5 stars because there should be room for improvement. No companies are perfect Quality is extremely high. The notarized associate was extremely helpful and thoroughly discussed the procedure. The value was good. Not quite the pricing for service; hence, it was alright to me. read more

Just want to mention these folks, I asked to get their names, Levi, Alexis, Johnson, Hope and D'ante kudos to the crew. This is a great place. If you need a notary, shipping, anything that has to do with laminating ask for Alexis. She had a big project that I asked her to do when it came to laminating today and offer shipping services, and don't forget to opt into their VIP program , thank you guys. Thanks again Alexis for your hard work. read more

I am all about supporting neighborhood businesses. I used this business for many years for mailing packages and if I had to mail a letter with tracking or certified. Since the old owners sold the business it has not been the same. Recently I mailed papers to the IRS and wanted to make sure there was tracking. The assistant manager said this was the best way to send it. It was a envelope nothing special. It was $6.71 and $6.62 and it had tracking. I PAID cash. Not knowing she was sending it parcel not letter. I confirmed the address and made sure everything was correct since it's going to the IRS. I questioned her a few times to confirm everything. A few days later the envelopes came back to my address. Not happy at all!! My son who deals with mailing for his company said it's most likely because it says parcel. I go to the post office to confirm this and they said the same thing. They said it should be mailed priority and certified. I go back to Aero Mail. I am now dealing with a different person. I told her what the post office said and she said that's not true because they mail things that way all the time and it hasn't come back. Again I told her how it should have been mailed. She then changes it to priority and certified. I made sure the new label was exactly how IRS wanted it sent. A few numbers were off on the numbers after the zip code. I questioned her on this and she said it wouldn't matter. I told her I wanted the exact numbers. She said she would have to void it and do it again. Ok, I'm good with that. Certified cost less than the parcel with tracking. Each letter was now $5.61. I asked about the refund. She said she will just make it even. I said how is that? Again she said it will just be even. That was not right because it was less. She said unless I wanted to wait till the manager came in she couldn't give me the difference back. Ok, I will wait for her to call. This is the kicker!! The assistant manager calls me and said she can give me a credit only because it's only $2.11 difference. I told her, no I paid cash and I wanted the difference not credit. She said they couldn't give me the difference because it was only $2.11. I asked her what's the difference of refunding $10, $5 or $2. She still insisted she could give me a credit. I told her she can give me a credit but I am not agreeing with this and I wanted my $2.11. She finally said for me to come up and we'll take care of it. It's the point of it!! This is definitely poor business and customer service. The customer service was definitely not there when I went to get the refund. My son went to mail his tax forms there prior to all this happening with me and they wanted to charge him $47 in a larger envelope. Lucky for him he knew about mailing things he questioned them and made them change it. Sorry to say, I would not recommend this business to anyone. How many people either wouldn't catch this or not realizing, it is not being mailed the correct way and paying more for something that should be less. Not good business at all. They did send me a text later in the day offering a one time 15% off on my next service for the inconvenience they caused me. Unfortunately it should never have gotten this far. Hopefully they will read this review and realize what they did wrong. read more

Staff are always super friendly and helpful! I got a mailbox here and it's working out great, I get text notifications when mail arrives and I'm able to pick it up 24x7. Very happy with the service here. read more

Got my passport picture taken and processed in 15 mins. They were friendly and helpful. I will return to this establishment for other services. read more

Came here to get finger printed for my RN license renewal. They made it quick and easy. Staff is really friendly and helpful. They acknowledge every customer that came through the door and I could tell there were a few who were regular customers. I went on a Saturday and they had a steady flow of people coming in but managed everything very well and efficient with just two employees. read more

Ever since the new owners have taken over, this place is not the same! The prior owners were so nice, and the new people that work there have attitudes, especially Levi, who is apparently a manager. I was in there the other day to get something scanned. It was blurry, so I came back and asked her if she could copy it, then scan it. She gave me this look like I was an idiot. The copying worked. At the UPS store in Mission Valley, they always check to make sure it went through first and their customer service is like no other. I also had a 2-3 day priority that they did not send out until the next day. I came back, and she said si could not b refunded and it wasn't sent out until the next day. She said they always tell their customers, but I explained someone new was working and they didn't. She didn't care. Said "that's our policy." read more

Aero Mail is my favorite place to ship items, make copies and send faxes. The folks at Aero Mail are just so nice... every time! Honestly, you will be surprised how pleasant your experience will be. Stop by Aero Mail in Serra Mesa next time you need to ship, fax, or copy... they also have other stuff like fingerprinting and notary services! Thanks to the crew at Aero Mail for providing such great service! Gary read more

What do you get when you come here??- Awesome customer service!!! The sister-brother duo does an amazing job at taking care of customers' needs. They are thoughtful, always greet you with big smiles, and they are very competent at giving the best service. Yes! they will answer the phone no matter how busy they are, and will take care of any issues over the phone too!! They are problem solvers and proud business owners. They really go out of their ways to make customers' experiences easy and happy. I want to thanks them for taking care of me for over two years and counting! read more

This was my first time visiting and I can only say positive things about this place! This place is all about customer service. Every associate is kind and happy to be there. They try to refer you by your name and take the extra effort to make sure your package is being sent to the right location! Forget USPS, come here for all of your mailing needs! read more

I stopped by today to mail a little package, didn't have a label, packaging, anything ready -- but the girl at the front was so so so helpful! She was friendly and she walked me through the different pricing options (what my price options were and what the differences were in arrival date, insurance coverage, etc). I am beyond grateful they're in my neighborhood. They even have packaging tape available if you don't have any yourself, they set up and taped my box up for me and even printed my label! And they're so much nicer than the post office (from my experiences). Will definitely return to them to ship things when needed. They do UPS and USPS! read more

I love these people ! I go for all mailing , copying etc needs. They are so friendly and personable.. Always A+ customer service! read more

I was not happy about having to go here...I needed to print a document, have it notarized, and FedEx Overnighted to Carvana (never buy a car from them - this is the 20th of December and my car is still not registered). This place was easy to find, had ample parking, and incredibly friendly and efficient staff. I gather that they are family, and take a high degree of pride in caring for the many return customers that came through while they were serving me. If I lived in San Diego, I wouldn't go anywhere else for notary or shipping needs. read more

Their receipt includes the whole address to where it's shipped. The post office only gives you the zip. Separate yourself from the post-office pack. Go here for your shipping game to be on track. read more

Went in there to pick up $200 worth of items, the first two were locked up. I was second in line but counter person called on the person behind me. Hmm. Kinda disheartening. But no problem I thought. I'm next. But wait, he then knew the fifth customer in line, so he helped them next, getting their mail, renewing their mailbox for the year. That obviously couldn't wait. LoL! It was obvious he didn't want my business. So I walked out. Very disrespectful of people's time. I'd suggest to the counter guy he could tell customers number 3 and 5 "hey, I'll be with you in a minute". But if he wants to proritize according to who he knows, expect a certain number of people won't cotton to being skipped over repeatedly. read more

This is my neighborhood mail office. I love this place. I have been coming here for over 2 years. The service is phenomenal. I have always been treated with respect and they always have a smile on their faces. They know everyone by their first name. I recommend everyone to utilize Aero Mail to send their mails, packages and anything they want. I often send packages to Chile and they always arrive on time to my cousin's house. This place is the best read more

The nicest people. Always very friendly, clearly they have regulars and will talk to you if you want to, but won't if you don't. I've had my fingerprinting done here and they are quick and efficient. I always drop my packages off here as well. read more

This place is always so genuine and friendly! They make you feel like family! I go here instead of the post office to ship all my packages off. Thank you all! Keep up the good work! read more

This is the best place I have ever had experience with. They are so nice and they care and they get it right. They prices seem up there until you've had a mailbox there for a while or you need a notary and are in a hurry... Then you really find out how worth it aero mail is! Love these guys read more

Went in to get a live scan done. The vibe in there was pretty incredible. There were a few customers before me and everyone was spoken to/treated as if they were family. I was no exception. Staff is beyond friendly and truly knows what customer service means. Will definitely be back if I ever have a need. read more

Greatest customer service! This sister brother dynamic duo are amazing. Super friendly, extremely helpful and accommodating. I recommend Aero mail for all your notary, fax and mail needs. Thank you both for being so awesome!! read more

I completely stopped going to the Post Office to ship items I sell online and I only go here now. I love that they're open later than the post office is, it's so much more convenient! Also they are extremely efficient. Iasia W. has helped me both times and she is super sweet and extremely helpful! I appreciate her attention to detail when helping me pack the items exactly how I want them and making sure everything is satisfactory. I enjoy seeing her when I come in because I know she's going to do a great job with my items and she's super awesome to talk to :) read more

The staff here are extremely friendly and helpful! They made the process simple and easy. I would definitely come back here to mail my packages. read more

Awesome Customer Service!!! I highly recommend Aero Mail, don't even waste your time at the Post Office. These folks are so nice, provided fast and friendly service. 5 Stars Plus from me! They do it all! read more

I wanted to give an update on a prior complaint on this business I truly apologize I should address the matter immediately with the new owner instead of going public anyway I talk to the owner he explain to me the situation with the person that I had somewhat of a conflict with any way he resolve the matter internally within his company or organization and I'm proud that he took that action so basically what I'm saying in a nutshell is a highly recommend this business for any and all of your mailing Faxon business and office supplies Anything to asked to do with shipping such as FedEx UPS DHL etc. this place is that a class organization in the personnel is fabulous thank you have a good day yes you can please contact me at 858-298-5700 thank you and God bless America read more

Best postal service ever! The entire family here treats you like family! My husband tommy and I only come here even though we have closer drop offs! Always a delight coming here! read more

This used to be called Postal Ennex. But never the less we use them all the time. They are very nice, sometimes they don't charge the full price, and they go out of their way to help us with anything they can. I believe business that deserve excellent feedback should get it and not always only complains. We have no complains with this busness. We think your great and will continue to use use your business everytime. Thnaks. We give you a 10 on a scale of 1-10 , 10 being the highest. It's a family owned business in Serra Mesa, Ca. 92123 Sincerely, Christopher & Diana Rottner in Serra mesa, Ca. 92123 read more

I was strapped for time and needed a shipping box large enough to fit an led ring light and stand. While at work, Yelp assisted me in finding Aero Mail which wasn't too far away, so I made my way there while I was taking care of personal matters. Parking was not difficult to find as this place is located right across the Montgomery field. Upon entry, I saw numerous brown used shipping boxes that were sitting next to the priority mail boxes. They had all sizes which was perfect! I had asked the lady at the front counter if I could take one and she said I could take as many as I wanted, awesome! I'm so glad they had a variety of shipping boxes to take for free! Mission accomplished! Now I know that if I am in a hurry and need to handle any mail/shipping errands, Aero Mail will be my go-to! read more

Outstanding service. Tries to find the most cost effective way to send out packages. Gives options so you can decide what is best for your situation. The owners are extremely friendly and I enjoy going there whenever I have to mail something. If you're on the fence and maybe considering the post office, let's be real: would you rather deal with someone who cares for its customers because it's their business, or would you rather go to the post office and deal with lazy and rude government employees? No contest. Come to aero mail, they're awesome! read more

We were very happy with their LiveScan service, plus they open till 5:30, most places close at 5 pm, so it was very convenient for me and my husband to drop by after work. The owner and his sister were super friendly, they definitely deserve all the supports from the community. Heard they have been opened for 17 years now. Come here for all your mailing and shipping needs, plus the livescan couldn't be any quicker and easier ! read more