Came here to get a document notarized. It was a quick and easy process. You need to show your ID card, sign their book, and provide your fingerprint. Pros: -lots of free parking -quick service -friendly staff Cons: -n/a read more

On October 19, 2026, at around 11:00 a.m., I witnessed a disappointing interaction at this UPS Store. A young woman came in to ship packages, and the employee helping her was rude and dismissive. The employee handed her some labels, then walked away to assist me without explaining what she needed to do or checking whether she still needed help. It was uncomfortable to see another customer treated with so little courtesy. Customers deserve clear instructions and respectful service. I hope management addresses this behavior. read more

I needed to mail something off and it was right next to the bank in was at. The young man being the counter was friendly and helpful. read more

The UPS Store - Shipping Centers Near Me - San Diego, California

Closest location to my office now that the large UPS station off of Convoy doesn't take dropoffs anymore. Small location like most of them, but a fairly easy process if you already have a pre-printed label on your ready-to-ship box. Just scan it on the left at the self-ship station, and then stack it at the back with all the packages. The parking lot is a bit of a challenge, small for the amount of businesses, but not as bad as it used to be since Rubio's closed. The parking lot can only be accessed from specific directions, so plan your route in maps if you're unfamiliar with the area. read more

AVOID THIS LOCATION - $1,000 in electronics "vanished" without a scanAVOID THIS LOCATION - $1,000 in electronics "vanished" without a scan. I am writing this as a warning to anyone dropping off valuable returns here. I dropped off three packages at the same time: two contained high-value electronics (an iPhone and a Bluetooth speaker) and one was a cheap, low-value return. Strangely, the cheap item was scanned and processed perfectly, but the two expensive items--worth over $1,000--were never scanned into the system and have completely disappeared. When I went called in to resolve this, the experience was incredibly shady: The "Broken" Camera Excuse: I gave them the exact date and time I was there. The supervisor told me their CCTV "doesn't work." It is highly suspicious for a shipping business to have non-functional security cameras when high-value mail goes missing. Blaming the Customer: The supervisor claimed their clerks always tell people to get a receipt. I've done many returns here and have never been told that. They are using the lack of a receipt to avoid any accountability for items that clearly never left their store. Zero Accountability: They refuse to help or file a claim, even though it's clear the items were selectively "lost" while the cheap package went through fine. This place is dishonest and unprofessional. If you have to use them, demand a receipt and watch them scan every single box, or better yet, go to a different location that actually cares about security and honesty. read more

needed a notary, called ahead and they said the notary was there and would be there until 6:15 pm. Drove all the way over, arrived at 5:30pm and was told that the notary left at 4pm. I'm giving a 3 star review because I have been ther once before and had a good experience. Gas prices are crazy high and today was a waste of my time and gas read more

This UPS store is the closest one to my work in Kearny Mesa on Clairemont Mesa Boulevard and it's so convenient. It's a small one, but the staff here are so professional and pleasant. Sofia helped me and made the return so quick and so fast. I think I was in the store for 45 seconds. Love this place!!! read more

Awful!!! Don't go to this place if you don't want to waste your time and overpay for BAD SERVICE!!!! . The service is terrible, there are always long lines, and the staff doesn't seem to know what they're doing. They're unfriendly, the prices are high, and the quality of service doesn't match what they charge read more

Ehlla provided excellent customer service! Super friendly and nice. I just moved into the area and appreciate great customer service! Thank you Ehlla for your great attitude and service! read more

Great service. The man working there was super patient and helpful with me regarding an Amazon return.

Great experience! Had a large Disney Snow Globe I wanted to send to my great niece and I was very concerned about shipping it from the west coast to the east coast without having it break! James did a wonderful job of reassuring me that it would make it there in one piece! And it did!!!! So greatful!!! Thank you so very much, James! read more

I love coming here. The staff are super nice and very knowledgeable and can always help me with my shopping needs. Can't recommend enough!

Nothing but positive experiences at this UPS store for package drop-offs. The employees have been courteous in demeanor and prompt in delivering services. On my most recent visit to drop off a package, I was in-and-out within a minute. The friendly employee simply took my package and asked if I'd like a receipt. Done. All employees wore face masks and parking was easy (in the same plaza as 7-11, Firehouse Subs, and Rubio's). While I haven't needed the other services they offer yet, I couldn't have asked for more with my package drop-off experiences at this location. read more

The UPS Store - Storefront - next to Rubio's - Shipping Centers Near Me - San Diego, California

Have lived in Tierrasanta for 15 years and have used this store many, many, many times to send letters to packages. I've sent small boxes and recently a large boxed item. The staff have always been above board courteous, friendly and efficient. read more

I've taken packages here before and they seem to care but more like a robot just doing the job. I took a label and small box in for UPS shipment figuring they are a "UPS Store" they would have the free UPS bags to return ship something in, NOPE! They proceeded to charge me .61 cents for a small white plastic mailing pouch to return a product. Its not about the .61 cents but the fact they are a Registered UPS Store, its the store name, and they can't supply a customer with a return shipping bag? In my opinion that is Weak, Short Sided and Not Good for customers. Conclusion: If there is another UPS place or mailing store near you go there! read more

This place sucks they constantly change their hours because they don't wanna work till 6:30 o'clock! Unlike people who have to work till 6 o'clock you're expected to be open till 630 if you can't handle your job find somewhere else to work. Place is completely unprofessional and UPS! I feel sorry for you that your staff hast to lie to you! read more

The UPS Store - This is just many pictures I can post of your store showing how in accurate the hours are. - Shipping Centers Near Me - San Diego, California

I use this location for work, and the employees are always friendly and helpful. I've never had any issues with their service. They're efficient, quick, and make the experience enjoyable. It honestly feels like family--that's the kind of service you get at the UPS Store 9187 Clairemont Mesa location. The only downside is the parking lot--it's a bit narrow and tricky to navigate. read more

On Halloween, I went over to this nearby UPS store to fax an urgent document. I noticed right away the ladies were super friendly and kept the line moving efficiently addressing each customer's request. They both seem to love their job which is rare to witness these days. When it was my turn, the staff took the lead to take care of my fax and told me to wait for the confirmation...as I waited, I reviewed my information and luckily caught an error. I explained what happened to the staff assisting me. She said with a smile, "No worries, I'll re-fax the corrected version". Now, that's excellent customer service which equals responsiveness plus reliability! read more

Stopped by the other day needing an Amazon return. Called first to ensure they took them. There was a weight limit but my package was well within the criteria. In and out service in 2 minutes. No complaints. Will be my go to if I need a UPS store and I'm nearby. read more

This is the best place ever. The people who work there are awesome. Always friends. Speedy service. Personal care.

I never had any issues. At times there could be a line and I would be 2 or 3 back but overall the employees took care of business.

Most unhelpful ups store ever!!! I'm bringing an oversize box, can't hold the door it falls off and neither of the attendant even attempts to help, if it wasn't for another customer I would have fallen. Then I asked them for tape which they said it was for sale, yet they were happy to tape another customers box, I give them the box and he wants me to move it and put it against the printer as if I had not moved it all over the store yet, I told him why can't I just leave it there and he moves it as they usually do, he insisted and I had to say I'm not moving it anymore. Mind you it was a young guy who could have offered to help, yet they are so lazy and unhelpful. This has never happened at any other ups store to me, horrible location!! They could have at the very least helped with the door. Unbelievable... move it over there!! How about I just gave it to you and YOU do your job which is after you receive it, you move and organize your stuff. No he wanted me to move it so that it was right there for the driver. Wow what a gentleman. Then when I say no he looks at me like he is doing me a favor what in the world? Gen Z has no manners at all. OWNER REPLIED that they were really busy, there was only one other customer with two attendants... it's beyond me that you would lie on top of it all. People refrain from businesses that have this attitude and lie!! I taped my package and I moved it, it is not my first time shopping a package and after it is scanned the employee takes the package from the customer not ask them to move it and they always offer help your store is the first one to have this attitude. I don't need to read instructions and will NOT BE RETURNING. I will also put a complaint with UPS so they know how you treat customers. read more

Ordered birthday party items to be printed online for Monday morning. Heard nothing back, came in Wednesday and they said oh, we don't do that here. I stood there for 20 mins and they basically waited for me to leave. I have an order conformation to this store and no service. Couldn't refund my money. Just terrible. read more

The UPS Store - Storefront - Shipping Centers Near Me - San Diego, California

I wasted my time. I chose to go here because I thought it would be the most efficient way to drop off my stop. This is the only UPS I have ever been to that has not taken my USPS item. read more

Joann and Rowena are extremely helpful and friendly. always great seeing them.

Very friendly, welcoming and professional staff. Excellent private mailbox service. Small shared parking lot.

The older woman who works here has all the social graces of a rabid porcupine. Having said that, I've never had any problems with shipping or Amazon returns. I do generally avoid UPS though as their packages always seem to arrive dirty and beat up. read more

I honestly have never felt so uncomfortable dealing with staff in a UPS store before. You know that feeling when you go to get your nails done and you feel like the techs are talking sh*t about you? That's how I feel every time I come into this location to send out my returns. They aren't friendly, barely look at you, and proceed to just talk in another language with their coworkers instead of addressing the customer. I would much rather go to another UPS store and have a overall better customer experience. The 1 star is for never losing my Amazon return packages :) read more

This place is practically useless for drop offs if your package is bigger than 6X6x6 save yourself time and don't stop by.

Don't bring big heavy items to ship here! We tried to send 2 big speakers and the lady was unwilling to ship. She told us to go to the actual UPS store not this franchise one. Or to go to Home Depot to find a box to fit them in. She was not professional. I shipped them from Illinois to San Diego before no issues from the UPS store I used in Illinois. read more

I wish I could give them 0 stars!! This is the worst ups store I have ever been to, they are so rude to customers, as a woman I expect some type of respect and courtesy, I have never had such horrible experience at a shipping store, since my last encounter, me and my husband drive to the Friars rd location even when it is 15 mins away from us to avoid coming here. Even my husband who is the most laid back patient man, who served in the military, says this business has the worst customer service and does not mind the drive. That's rare for him so I know this place is bad. We have been here a couple of times and has been a terrible experience. They truly have no manners. read more

This location is open until 6:30pm! I work down the street and get off at 6:00pm, so its perfect for me to stop by right after work! The employees here are super friendly and efficient! I used this location for my Amazon returns, and I was in and out within 2 minutes! Very quick and easy! read more

The hours of operation are unclear and incorrect. Not open on Sunday as stated on the web. The store sign just says it closes M-F at 6 pm. Multiple customers arrived Sunday at 10 am to a closed store. read more

Just wasted my time, money and gas getting over here because another business owner wants to use (you know what) as an excuse to sit at home eating shrimp tacos instead of opening their doors at a reasonable time, AND fails to update his business hours on frickin Google. THANKS! read more

The UPS Store - Their hours according to Google - Shipping Centers Near Me - San Diego, California

They're fast for drop offs. But notary, forget it. Nice people. But they fucking drag their ass. My 10 minute wait turned into 30 and then another additional 15-20. I just had to leave. If you're strapped on time don't go. read more

I came in this morning 11/21/22 and needed a quick print done and was treated with kindness and respect by a pleasant young lady. She was working the counter alone and juggling three different customers all while doing it with grace. I truly appreciate it and will be going out of my way to visit your shop in the future oppose to my neighborhood shop in Tierrasanta. read more

Jordan, the store manager, provided the best service and he was very understanding. Thank you so much for helping me with the package and for answering my questions. I definitely will come back here and continue business with you. Thank you again! read more

We typically use the UPS Store location in Chula Vista since we're closer to that location, but have used this location in Kearny Mesa several times in the past so I can say I've been helped by the staff here enough to give a pretty good review on the consistency of their customer service. I've never had an issue dropping off packages (both pre-paid packages from Amazon, or parcel which I pay for), and if I've needed additional services, the staff has always been very friendly, helpful, and a pleasure to meet and be served by. I have encountered parking issues when visiting, and the limited parking available in this mini strip mall has made it all but impossible to park. But that cannot be blamed on The UPS Store. As long as you avoid the busy periods (before work, and lunchtime peak times), you should be fine. If I had shipping parcel needs and was in the Kearny Mesa area, I wouldn't hesitate to bring my business to this UPS Store location at all. They've always given me A+++ (or 5 Star) service! I have nothing but high praise for the employees who work here, the owner/management of this store should be very pleased. read more

My dropped off an emergency package at this location and specifically asked when it would arrive in Atlanta, which is where I was. The employee told my mom that my package was "guaranteed to arrive by 8:00 am the following day." She asked if this was a guarantee and they assured her it was. This was important bc this package was my laptop and if it wasn't going to arrive by 8:00, I needed to buy a new one for a big meeting. So, the next morning, of course, the package doesn't arrive. I'm checking the tracking and it keeps saying "on time." There are no updates. I call the main UPS number and the first person can't tell me anything except that is says it's expected to arrive on time. I explained to her that's impossible as it was already past 8:00 and she says, "I see." I ask if she can call the driver. No, she cannot. I demand to speak to a manager. The manager tells me the package must be delayed bc it actually hasn't even arrived at the ATL headquarters and all packages must go there first. WTF. It finally arrived at 10:30 amZ I asked for a refund, but was told I had to contact the shipper (the local UPS Store). We got the refund, but later found out that the UPS Store didn't actually ship the package until 6:00 pm that evening. My mom has dropped it off at 9:00 am that morning. That means it waited there for 8 hours for no conceivable reason!!! When we asked them why it was there until 6, they said that's just what time their pick-up is. Next time, I'm using FedEx. read more

Nice and convenient location on Clairemont Mesa inside a small shopping mall. Upon arrival, I was quickly greeted by Sunny. His name matches the excellent customer service, warm and welcome. He was professional, efficient, and friendly. Been here multiple times for assorted assistance, e.g. stamps, dropping off boxes.... Always received speedy and pleasant services. read more