1. The UPS Store

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San Diego, CA

The UPS Store

4.4 (21 reviews)
Closed • 10:00 am - 5:00 pm
Updated 2 months ago

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3 months ago

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28 days ago

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10 months ago

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11 months ago

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1 year ago

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2 years ago

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Mike F.

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4 months ago

Brenda one of the staff. she is so nice and helpfu. she is always try to help the customers

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5 months ago

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2 years ago

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1 year ago

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Local

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1 year ago

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1 year ago

Don't understand why this location doesn't have 5 stars. Customer service is above and beyond; Jesse and Bailey are stars in my book.

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2 years ago

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2 years ago

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Mike F.

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2 years ago

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1 year ago

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2 years ago

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2 years ago

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1 year ago

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2 years ago

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1 year ago

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Ask the Community - The UPS Store

Review Highlights - The UPS Store

“Nate Mayfield brought amazing customer service, handled my delivery with care and delivered everything on time.”

Mentioned in 2 reviews

Read more highlights

LBC - San Diego

LBC - San Diego

(57 reviews)

Mira Mesa

It's a much better experience with a recent pickup. Boxes were picked up on the scheduled day…read morethough 2 hours after the pickup window. LBC is the definition of running on Filipino time. My scheduled pickup was to occur between 10am and 2pm. At 1:50pm, I called customer service since it hadn't been done and was told, "the driver is in the area." They'll coordinate with the driver. It didn't give me a good sense of security. The driver showed up closer to 4pm. He was quick, efficient. He's got the method locked down. Paperwork and labeling the boxes only took 10 minutes. He hauled out 1x extra large and 1x large box with ease. I'm really hoping that things are better. Thankfully, I was still able to make my appointment. Waiting for LBC to arrive really takes the entire day regardless if the appointment exists. What really needs work is their communication - i.e. reminder email day of or before pickup day, or text updates on the day of pick up, or updates that the driver is en route, or real information from customer service agents instead of canned messages. We're just very happy that this pickup is done and complete!

Sending a package should be a straightforward process, but unfortunately, my experience at this…read morelocation was disappointing. I arrived at 2:41 PM and waited approximately 45 minutes before being assisted. There was only one employee helping a long line of customers, and there did not appear to be a clear or efficient system in place to manage the volume. Packages were also piled throughout the lobby, making the area feel cluttered, disorganized, and poorly managed. While the employee appeared to be doing the best they could under the circumstances, the location clearly needs better staffing, stronger organization, and more attention from management. Given the long wait, the condition of the lobby, and the overall lack of organization, it was difficult to feel that customer experience was being treated as a priority.

The UPS Store - copyshops - Updated November 2026

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