Such amazing service! I brought in an abstract art project to be laminated! He was so calm and…read moreworked with us to get the job done! He had so much patience! I couldn't recommend this postal annex more!!!!

Always Amazing Service! I love coming to this Postal Annex…read morelocation -- Michelle and Jesse always take such great care of me! They're friendly, patient, and super helpful every time I stop by. Whether I'm shipping a package, printing something, or need help with paperwork, they always make the process quick and easy. Thank you both for consistently providing excellent customer service!

I have been going to the Mail Store for years because the lady owner is so helpful and…read moreprofessional. I buy all Shipping supplys, make copys ,mail all my bills there and buy lPostage stamps. Highly reccommend this business to all when you need to take care of shipping related business. Thanks for always being so helpful.

Always there when I need them in a pinch. Always nice. Not usually a wait…read more Easier than going to UPS or FEDEX most times.

No greeting. Just, "next!" I walk to him he's drinking a big gulp ( which he continues to sip off…read moreof throughout our interaction.) He tells me to put my item on scale. I'm returning cable box. He looks at his screen, tells me it's not in there. When I say it has to be, I was emailed complete instructions for the return. He smirks and checks again. I say, I don't see anything funny about this. He says it's not that serious. Very poor service. Unfortunately, I don't know his name. Other than that, I like this location.

I have been a customer of this ups store for over 5 years. There are different owners now than…read morethere was then. Under the old management this place was amazing. Customer service was a priority. They were super friendly, would chat while they served you, knew you by face and would start getting your stuff before you had finished walking up to the counter. I appreciated them so much I would buy them a large box of chocolates every holiday season. Then the new owners came. The owners themselves weren't very friendly, but with all the old employees there, it didn't make that much of a difference. But slowly all the old staff started leaving. There is a high turnover rate of employees. No one remembers who you are, no chatting, it's all business. Which is not a deal breaker so, no problem. Until today. I had an Amazon package that was delivered by Amazon at around 12:45. I never received the notification that they received it so I assume they didn't enter the deliveries into the system yet. But it's now 4:45, the store closes at 6 and I need to be in PB by 6, so this is my last chance to pick it up. If any of the few old employees are there, what they do is quickly look for my package, enter it into their system real quick and then have me sign for it. But today, I wait in line, get to the counter and get told, "sorry, we haven't entered them into the system yet. You can come by later today or tomorrow." I questioned a bit and I'm then told, "We are short staffed and we are too busy right now to do it. Sorry." So, what I'm hearing them say is because they are short staffed, they don't have time to serve me because they are too busy serving the other customers in line? My paying an annual fee to them to receive packages for me and give them to me when I come in, does not count as their job? It's just something they do when they have time? Am I not a customer then? Is there a reason the people sending packages with the UPS Store have priority over the customers who are picking up packages at the UPS Store? Nah, that's messed up. I don't care if you can't retain employees. I can deal with the fact that no one but the few employees that are still around from old management smiles or remembers who I am. No need to write a bad review for that. But when you tell me that you can't do what I pay you to do because you are too busy collecting money from other people, that's where I draw the line. Am I overreacting? Maybe. But that totally rubbed me the wrong way.

My husband uses this place for a real estate business, using a virtual mailbox. He gets loads of…read moremail and the owner, Maria, and the staff are very friendly and remembers him so it's easy to retrieve his mail. The service is quick and efficient and priced just right. The parking lot can be busy, but there is reserved parking just for the store.

Staff, owner are always very welcoming and helpful with your needs. They offer notary services in…read moreaddition to P.O box rentals and a great assortment of gifts. Lovely little shop.

The UPS staff made the handling process easy and efficient. Their assistance helped ensure…read moreeverything was completed smoothly.

Not only they gave me attitude and took their sweet time to mail out the packages. The gentleman…read morewith glasses has marked the boxes wrong with the wrong labels so now I have to deal with two returns because he wasn't paying attention and he wasn't doing a good job.

Valerie provided exceptional customer service during my recent visit to The UPS Store in Lakeside…read more She efficiently assisted me with a return and the printing of three projects, ensuring everything was completed accurately and professionally. Her friendly demeanor, attention to detail, and commitment to excellent service made the entire experience seamless. Valerie went above and beyond and is a tremendous asset to the team and I greatly appreciate her assistance. Thank you again Valerie.

Customer Service was not good. Young lady working the…read moreregister was not at all friendly and she was Throwing boxes around.

If you're looking for a business mailbox, I caution you against Mail Station!…read more I signed up for a box with them in January 2024. At the time, customer service was great and I was really happy to be a customer. For a long time, I got my mail and had no issues. (Though I did often have package slips but no package) Then, in February of 2026, I got very sick, resulting in a hospital stay and major surgery. Once I got out of the hospital, I realized my payment to Mail Station hadn't come out of my business account. I called multiple times. No answer, so I left a message with my name and number explaining that I had been in the hospital, but I wanted to bring my account current if possible. I wasn't able to even walk at the time, so I couldn't go in. I never got a response. I assumed I'd changed the card on file and that my account was current, as I never heard anything. That was my mistake. In June 2026, I am finally physically functional again. I go in to check my mailbox and notice the mail inside isn't for me. I approach the counter and say, "I think my mailbox has been reassigned." They confirmed it had. I ask "Why, was I delinquent in payment?" The older man and the young woman behind the counter look me up in the system, but said they didn't know why my box was reassigned. I asked where my mail was. They didn't know that either. They asked if I had been out of town for a bit. I explained I was in the hospital getting surgery and hadn't been able to come in. I explained that'd I'd called Mail Station, and even left a detailed message with no response. They said, "Oh. Wow. Well, we don't know." So: - Mail Station closed my account without any attempt to contact me. No calls, no emails. If payment is the reason for the closure, I would've happily taken care of my account if I'd been contacted. As it stands, no one can confirm why my account was closed. - Mail Station reassigned my box without asking for the key back or changing the lock on the mailbox. This gave me access to another business' mail. That's not cool for the other business owner. I wish I remembered their name so I could let them know. - Mail Station lost, threw away, returned, or otherwise misplaced my mail but couldn't tell me anything about it. - Mail Station didn't attempt to in any way resolve the issue and I barely got an apology. They didn't even ask for the key back--I volunteered it as I never want to do business with them again and it's super unethical for me to have access to another business' mail. If you value your mail, which I assume you do since you're looking to rent a box, Mail Station is NOT your best option.

I want to use their services but I cannot get an address. I went looking for them believing they…read morewere open, but they were closed. It was late in the evening. I had my work done somewhere else. Actually, it was at a local hotel here I frequent and they made all my copies.

energy speaks - this place takes doing an ordinary boring task of shipping an item - an errand we…read moreall dread - into an experience you leave happier after. For starters the store is lined with surfboards and images of the owners. There are beautiful LEGO flowers on the counter and the ladies that work there - are absolute gems and the prize of the experience. You get completely transformed, someone cut you off before you arrived? You having a bad day? The second you step inside Dani and Kim completely put you at ease and make you laugh. The entire space is inviting, and exactly what a small business should characterize. It's personable, relaxing, unique and energy engulfing. You leave happier than the way in potentially brought you. Shipped to Ohio a birthday gift and lingered to finish a convo with Kim. Only place I'll run an errand, shipping, because it absolutely made my day better. 10/10 bring back real business ran by REAL GENUINE HUMANS!

Do not use this place for your shipping place. The owner is very rude and unprofessional. They…read moredon't care if you patronize them. They don't appreciate your business.