Great customer service great memory and she knows all her clients name and email addressread more

The older lady working there seemed really disconnected, even though the place was empty. I mailed…read morea package on Thursday last week and it is now Tuesday and still hasn't been shipped. I just called several times and was sent to voicemail even though the store is probably still empty. The owner should take a closer look at the business practices in there because there's no reason why my package wouldn't be mailed by now. I'd use another location or post office.

Linda is the best employee ever !! Courteous, knowledgeable…read moreand goes out of her way to help us with any problems we encounter! Five stars for Linda and postal annex for their customer service! If you haven't visited the store, I highly recommend!

Horrible customer service, tried to bill me for picking up a package and that was free to shipping…read morethrough Nespresso. Never again will they get any of my business.

Maira helped us notarized our paperwork. She was very helpful and kind. Also helped us ship our…read morepaperwork. Made the whole process very easy. Highly recommend going here for notary and shipping!

Used to be easy to drop off, 2 people working and fast drop offs…read more Recently, this location has been short staffed and it's taking 15 min to drop off a return Package. Improvements might be one line for drop offs and the other for shipping.

Came here to get fingerprints and was helped by Cassandra. Efficient and professional. Fingerprints…read moreare a boring party but somehow she managed to make it entertaining. It's the small things. Thanks friend!

All I have to say is that everyone at this location is very friendly! I've done finger printing,…read morereturns after returns and I'm always treated so kindly and they have the cutest knickknacks.

I have used this locally owned business for years. They are friendly, fast, polite and efficient…read more And they are my go to for ; 1. Notary 2. Shipping I have ALWAYS experienced great service. They are tucked into a small space off Washington Street in Mission Hills, CA. Perfect little business to shop locally.

If you're looking for a business mailbox, I caution you against Mail Station!…read more I signed up for a box with them in January 2024. At the time, customer service was great and I was really happy to be a customer. For a long time, I got my mail and had no issues. (Though I did often have package slips but no package) Then, in February of 2026, I got very sick, resulting in a hospital stay and major surgery. Once I got out of the hospital, I realized my payment to Mail Station hadn't come out of my business account. I called multiple times. No answer, so I left a message with my name and number explaining that I had been in the hospital, but I wanted to bring my account current if possible. I wasn't able to even walk at the time, so I couldn't go in. I never got a response. I assumed I'd changed the card on file and that my account was current, as I never heard anything. That was my mistake. In June 2026, I am finally physically functional again. I go in to check my mailbox and notice the mail inside isn't for me. I approach the counter and say, "I think my mailbox has been reassigned." They confirmed it had. I ask "Why, was I delinquent in payment?" The older man and the young woman behind the counter look me up in the system, but said they didn't know why my box was reassigned. I asked where my mail was. They didn't know that either. They asked if I had been out of town for a bit. I explained I was in the hospital getting surgery and hadn't been able to come in. I explained that'd I'd called Mail Station, and even left a detailed message with no response. They said, "Oh. Wow. Well, we don't know." So: - Mail Station closed my account without any attempt to contact me. No calls, no emails. If payment is the reason for the closure, I would've happily taken care of my account if I'd been contacted. As it stands, no one can confirm why my account was closed. - Mail Station reassigned my box without asking for the key back or changing the lock on the mailbox. This gave me access to another business' mail. That's not cool for the other business owner. I wish I remembered their name so I could let them know. - Mail Station lost, threw away, returned, or otherwise misplaced my mail but couldn't tell me anything about it. - Mail Station didn't attempt to in any way resolve the issue and I barely got an apology. They didn't even ask for the key back--I volunteered it as I never want to do business with them again and it's super unethical for me to have access to another business' mail. If you value your mail, which I assume you do since you're looking to rent a box, Mail Station is NOT your best option.

Simply the best customer support of any store I've ever been to…read more It was the end of the day at UPS. Always busy at this popular store, just before closing. I had tried every way possible to reroute a package online and from the seller. Frustrated and disappointed, I asked for help in person. Jessica and Loretta worked with me for an hour, even staying a half hour after closing time. Software glitches, numerous calls, they were resourceful, encouraging and persistent. They cheered me up. They finally resolved my issue. Generous. Professional. Kind. 80 years old I am. Seen a lot. This store, this team - extraordinary!

This is a great UPS store! Things move fast here and that's great. I've used the store to send…read morepackages, Amazon returns, passport photos and notary services.

I live a block away! Awesome place for mailing stuff!…read morePeople are great! Service, value for your money.

Nice spot with friendly and helpful staff. I stop in for all my mailing and packaging needs.read more

La Jolla Mailbox Rentals is one of those businesses that makes a community stronger. Anita is the…read moreheart of it--always kind, knowledgeable and committed to making life easier for her customers. For me, the convenience is unmatched. I can walk here instead of battling post office parking and long lines. Anita has helped me ship everything from simple packages to oddly shaped fragile items- always packed securely with peace of mind. On top of that, her rates are very reasonable -- especially given the time saved, the personal care, and the quality of service. It's excellent value compared to the stress of the alternatives. Beyond that she treats everyone like a neighbor. Whether it's making sure a return credit goes through or greeting you with a smile, Anita brings a personal touch you just don't find elsewhere. It's the reason my husband and I keep coming back after years of service- and why we recommend La Jolla Mailbox Rentals to anyone in the area.

What a wonderful gift it is in our neighborhood community to have Anita because she is always so…read moreknowledgeable, eager to help and consistently follows through with timely shipping of items!!! And, she has mailbox rentals too! A friend to us all indeed!!!

Been a long-term mailbox rental customer. Every time I go in, I see happy, friendly, super-helpful…read morestaff. Really recommend this place. They have all the usual services beyond mailboxes, too!

I stopped at this Postal Annex to mail a gift to a friend and Nicole helped me figure out which…read moreshipping and packaging worked best for my situation.

I stopped in today to do a return, and once again I left impressed. Omari helped me, and Martine…read moreand Baayoron (I may have misspelled your names--my apologies!) were also incredibly friendly and welcoming. All three gentlemen were smiling, in great moods, and made the entire experience quick and enjoyable. I've been to a lot of UPS Stores throughout San Diego (work), and I can honestly say this is by far the best UPS Store I've ever visited. I'm lucky it's the one closest to my home! I also want to give a special shout-out to Kristina (or Christina--I apologize if I have the spelling wrong). She's helped me on previous visits and has always been just as kind, patient, and professional. Whatever you're putting in the water at this store, keep doing it! Every employee I've interacted with has been top-notch. Friendly customer service like this is becoming rare, and this team absolutely deserves recognition. *See, guys! I told you I'd write a glowing review! You all deserve it!*

The manager, Viri, was extremely unprofessional and dismissive throughout this entire situation. I…read morehave been getting the runaround from this store since Friday, May 15th, and there has been absolutely no real customer service or accountability. Instead of helping resolve the issue, the manager continued placing blame on the sender while refusing the package and returning it to sender herself. The constant back and forth regarding my package has been frustrating and completely unacceptable. To make matters worse, she asked me to leave the store in front of other customers. That is no way a manager should conduct herself or treat a paying customer. The entire experience was embarrassing, disrespectful, and highly unprofessional.