Without realizing it, my passport had expired, so my dad recommended that I get it renewed at Postal Etc. My parents always came here for their passport and visa needs, and the manager Connie Ngo took excellent care of them. When I called to confirm if she was still doing passports, Connie was very pleasant on the phone. She gave me a few pointers on what to wear. Since the background of the photo will be white, she suggested that I wear something colorful so my photo won't look washed out. She also mentioned that she accepted cash, checks, and money orders. Credit cards were also accepted, but there was a 3% surcharge. It was nice that she told me this information upfront, because I typically do no carry a lot of cash and I certainly do not bring my checkbook with me when I go out. I would have incurred a 3% surcharge on my credit card had she not disclosed this information upfront. Upon arrival, Connie warmly greeted me and gave me a form to complete for my passport renewal, then proceeded to take my photo. After that, she verified my form was completed and asked if I will be getting a passport book only, or passport with a passport card (government ID). She explained the benefits of getting this ID card, so I decided to get it for $45 extra. She also explained that in 8-11 weeks, I will receive 3 separate items in the mail: my old passport with holes punched it to make it invalid, my new passport book, and my passport ID card. I made out 2 checks: US Dept of State: $160 (passport book & passport ID card) Postal Etc: $65.06 (service fee, including passport photos) Connie mentioned that if I travel to countries that require a visa, she can help get that prepared and she can be a resource to confirm if a country needs a visa. Overall, I had a very pleasant experience. I came at a busy time and Connie was basically running the show herself. She had a high school kid help out, but he was practically useless. She had to give him orders on the simplest of tasks, but he still wasn't able to do it right, so she had to step in. If you come and don't get Connie's undivided attention, have patience. She's doing her best to tend to all customers and keep things moving. She's a direct and no-nonsense kind of lady, and this attitude may come off as rude, but I didn't find her rude. There was a customer who was pumping the liquid hand sanitizer and made a mess on her counter, so she told him "it's liquid, not gel, so take it easy on the pumping and don't leave a mess." Despite the busy crowd, the service was quick. Including driving time to and from the store, I was done within my 1 hour lunch break. This store has all kinds of other services, including mailbox rentals, prints, scans, copies, fax, money orders, mail services, mailing supplies, custom packaging, notary, keys, greeting cards, snacks, etc. There are plenty of parking spaces in the shopping center, with reserved spots specifically for this store. read more

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If I could give ZERO STARS it would be appropriate for Connie. This is one of the greediest people I have ever seen. I'm very kind hearted so I would go in get a package or two and give her $20 for extra thinking she deserved more. I did this without receiving packages at times just being kind. Had a package that was supposed to be delivered but when I arrived, no package. Gave her $20 upon leaving without picking up a package. Gave her extra at sign up for helping me. Just say I'm a giver I love helping people out even when they didn't deserve it. Moral of the story is I'd passed to her at least $80 more than I had to showing kindness. But this woman didn't turn down one cent and then had the audacity to charge me for extra packages not realizing it's a new month, fraudulently! After 4 extra packages she charges a fee. I didn't get 4 packages in the time frame she decided to charge me for after her greed has already had $80 more than she earned given to her from me, just showing support and being authentically kind. If I could get a refund I'd get the hell away from this kind of person in which is a greedy individual. KARMA don't care who you are. God knows my intentions and so does he know hers. I'd suggest to stay away from this place she appears nice but one of the greediest people I've ever seen. Can't wait till I don't have to use her services but be ware of undercover smiles that's nothing but a greedy individual just waiting to rip you off in some kind of way. STAY AWAY FROM HERE MY PEOPLE, she is crooked! ASF!! Lesson learned! However I HAVE DATES OF EVERY DELIVERY AND THERE IS NOT ONCE IVE BEEN OVERLIMIT. Some packages were small enough for the mailbox but to get over they don't see the inside of that box. I got receipts of her fraudulent charges because some packages were lost and she never received those but some how I got an overage when the delivery date shows what day and time delivered. I m looking into filing a complaint cos you don't cheat your customers. This is mail so I will do my research to see my next steps cos I don't appreciate getting ripped off cos I stopped giving money when packages started missing and your concern it wasn't your problem, WOW! lol read more

Fast, friendly, and super helpful service. I wish I remembered her name, but she handled a busy office with professionalism and respect for everyone. I came in needing a notary and was impressed by how smoothly she managed it all. read more

Great place to renew your passport. I had my documents and picture ready but the lady took the time to guide me through the process. I will be back for more services. read more

Great place for passport service! Highly recommend this place! I would definitely come back

I had a terrible experience with Connie Ngo. Poor customer service, higher price then normal, incorrect information about passports.

This is our go to place since it opened. Connie has always been very helpful and patient especially with my parents who are technologically challenged. I highly recommend this place. read more

The woman that runs this place works hard. We went there for notary and she was dealing with multiple people at the same time. A very nice person and she also gave us a discount because we had multiple signatures. I would definitely return and use her services! She was helping a lot of people with passports too! read more

OMGGGG Just left this place because the crazy OWNER ( Asian Ladie) screaming at me because because I threw an empty ice cream cup in the trash. She asked me to pick up my trash and throw it outside of her store because she doesn't changed the trash every day, only once a week. Lol...what's happening with people? Do not go there, SHE's CRAZYYYY read more

i went here for my passport last year. everything was taken care of very quickly. got my photo taken & she helped me with the forms to make sure everything was done correctly. highly recommended read more

We needed some documents notarized for my mother who is bedbound. I searched for places with notaries and asked if. They could come to the car to notarized because of my mom's inability to easily transfer in and out of the car. That day it was raining hard and Connie offered to come to the house instead so my mom would not have to leave the house. Connie was so helpful by being mobile and being so thoughtful about my mom's condition. She notarized two documents and even helped with a witness signature. Now I know who to go to for notary services. read more

My family has been going to Connie for years to get items notarized. I think she's a Mira Mesa staple by now for running this place for 20 years! read more

Awful place! The Asian lady that works there ALWAYS tries to refuse UPS drop offs. She will either say UPS already picked up or they she can't take anymore packages. It's not like she's loading on the UPS truck and delivering them herself. I refuse to go back her again. AWFUL LAZY worker. read more

Just came here to send a small package because I was in the area and was shocked on the price being so high! I don't usually ship stuff but it seemed high to me and asked why. I was told this is the cheapest you can get anywhere. I wanted to make sure so I declined and went to USPS right next door and it was almost HALF the price! I highly do NOT recommend this place for shipping. read more

I've been renting a mailbox and using services here for 10 years and have received good service. This place sometimes has a short line to be served (which is an indicator to me of good service). read more

This is my first review, I had to sign up to ensure Connie's efforts should be appreciated. I can't say enough for this lady, Connie, the owner of this not just postal services but I would say All-in-One store, is an amazing person. Once I had to send some urgent Passport documents and I reached late evening when she was about to close the store, after seeing me she not only opened the store but also, stayed almost 2 hours to help me get all my documents attested, got me some free print outs and also gave huge discount with attestation and Fedex shipping. During this tough times of COVID and with what I was going through she not only understood my situation but also offered to go extra mile and stayed late and helped me out with comforting words. She is an absolute angel, her store offers NOTARY, Passport, all shipping, printouts, scanner and many other services. Amazing thing is she is very knowledgeable, she knows which country takes what kind of color ink, what kind of NOTARY like single page or all pages etc.... If you looking for all these, Postal etc is a one-stop-shop. Connie is an angel, visit once to find out. read more

Postal Etc. Has been my go to place for all my postal needs. And the owner Connie is one of the most knowledgeable ladies I have meet in all aspects letters, packages as well as being a passport specialist. Connie, was very helpful in getting my holiday package mailed to my brother today and she saved me some money too. I love you Connie (love means I really, really like Connie alot) you are a rock in roll lady. read more

This place is a scam. They upcharge you for being the middle man? Just go straight to UPS, USPS, or FEDEX? Cut out the middle man lol.

so annoying!! very bad customer service! only entertains those whom she knows will pay more! 1star because i've experienced long wait NOT in line but because the lady who works here which is i think the owner as well keeps assisting someone else while she was helping me and keep me waiting while she talks to a new customer that just comes in PLUS keeps answering phone calls and also very rude when you ask her questions that can help you regarding sending the mail! read more

Great FedEx rates but customer service is a hit or miss. When the young employee is present along with the owner, she's rather lost and seems confused. The owner on a good day is helpful and accommodating. I've come in on a bad day and was turned away from dropping off packages for UPS, or when she's got people waiting, she can be very rude. I've been coming here for over 7 years now and I will probably just go to an actual UPS/FedEx store for drop-offs. Her rates are really unbeatable when you use FedEx to ship stuff out but I just hate the inconsistency in customer service. read more

I was doing a notarization for a client and the person who prepared the documents misspelled the signers name on one of the pages. We had to get it fixed and signed right away. The owner was courteous and stayed open while I drove over and printed out the page. She only charged me a dollar to use the computer and for the printed page. She was a huge help and very friendly. Thanks for staying open for me, you rock! read more

Best place to ship packages! Connie does rate shop automatically for all her customers and will advise based on your requirements which freight company to use! She is such a sweetheart too and always have a smile. For those that has UPS drop off, she does advise people that UPS only picks up every few days. So if they need something picked up ASAP, they should drop it off at the UPS store. I think that's good customer service instead of having people think their package is in transit! Go check her out! read more

I always use this facility for my mailing and notary services. Connie Ngo is the manager. Not sure if she is also the franchise owner, but she is always on duty every time I go into the facility. She is always very helpful. On one visit I needed to have some legal documents notarized and mailed back in a return envelope provided by the servicing law firm. The documents would not fit in the envelope. Ms. Ngo said, "Don't worry about it. I will find an envelope and make sure it is sent off in the next batch of mail." She did not even charge me anything extra. That's one reason I keep going back to Postal Etc. USA at 9011 Mira Mesa Blvd. Hours are M-F 9-6 and Sat 10-3, phone number 858-530-3005. read more

Just to get this out of the way: I haven't done any shipping related work here. With that being said, I came here to get my passport photo taken. I came in and out with it maybe taking 8 minutes tops. The photos were excellent and I was able to take them across the street to the Post Office with no hassle. The lady that worked there (she was the only one at the time) was very clear and easy to work with. I really recommend this place for all passport work since she has a lot of experience doing it! Very pleased! read more

Avoid this place. The lady seems friendly initially but very unproffesional when billing the services.

More expensive than regular . Its better not to come here for a print job, they charge more

My first Yelp review! I think this place is worth talking about. Connie is so friendly and helpful. Came here to renew our passports and we will be going here again to change our name on our passports. Mind you, we live 30 minutes away and pass several other places on our way, but she's worth the drive! read more

Postal Etc USA provides superior service at an excellent price/value point. Public notary, business cards and mailing are the services I use on a regular basis. What is especially noteworthy is how Connie will check all available shipping methods, and help select the best option at the best possible price. I have been a customer for 8+ years and Connie's work ethic is only surpassed by her integrity. She is courteous, professional and trustworthy. Postal Etc USA provides a great customer service experience all the time at any time! read more

The passport photo this store took of me somehow showed the weakest features of my face and i looked awful. I went and took another one somewhere else. In addition before my transaction was completed, the store lady decided to assist another customer behind me and kept me waiting. She finally realized I had been waiting and returned to me. Although she was friendly I'd pay for efficiency. read more

Came to notarize few documents. Connie did a great job. Did the job very well. I had to wait a bit as she spends more time with each customer than other similar offices. I am not complaining as I feel better when the business doesn't rush. read more

The passport photos are not good meaning they don't tell you if you are looking straight at the camera or not, if you want to have more than 2 photos they won't be the same since for each two photo they take a new shot. However, they say very good things about the quality of their photos which is worth less if they don't know how to take one! Also they won't show you your picture prior to printing. Finally, the woman who was working there was disrespectful. And in general I would not suggest this place to anyone at least not for passport pictures. read more

Came to do a passport photo service and left with shipping and passport renewal knowledge. She is so great here and really cares about people and the rates are too good to go else where. Hope you all make this your new postal home as I have. read more

Don't go in here, they are super shady and the lady behind the counter has the worst attitude and is amazingly rude which is unbelievable how they are still in business. Dropping off amazon returns and asked if they take them she yelled and said yes, I was taken back and put the packages in the table and asked for a receipt, to my surprise she said we don't give you a receipt, really? I left with my packages asking her why she was so rude and she started yelling, words were exchanged and I filed a complain with the BBB and Amazon. Amazon stated anyone that doesn't give out a receipt is not to be trusted. read more

I only go to Connie. she is a notary, handles passports, has p.o. boxes, fax, printer and packaging supplies + more. She helps with finding me the cheapest way to ship my items whenever I come in to see her. I do not like dealing with the lines at the post office or the location of where it is in Mira Mesa, right across from her location, so I prefer using the postal, etc. location. Connie is always friendly and helpful and I would recommend her every time over going to the post office or anyone else. read more

Try this place. Connie is so friendly and always has the willingness to help. Passports renewals, fedex, mails etc. You name it. The best in the business read more

The sign says they open at 900am on Monday but its 935am and they are still closed. Not a good impression to customers. I want to give 1 star but giving them the benefit of the doubt. Hope their customer service is great. If so then I'll change it. If not good then it can get worse. Lets see if they open up any time soon. read more

Postal Etc. is a great one stop shop for shipping, packing supplies, notary, passports and a lot more...a whole lot more. Connie is super friendly, very helpful and knowledgeable about all her products and services. This is a great neighborhood business (I come from La Jolla) so shop local and show your support. Always a great experience. read more

Family owned business, owner is friendly and efficient.

The lay who works here is not very professional. Ask to take a passport ID photo and did a pretty crappy job and try to convince you the picture is better quality because it's a Polaroid picture..: epic fail read more

This is a GEM of a place in Mira Mesa! Friendly & very helpful service for packing boxes & sending them without the hassle of the USPS, UPS or FedEx lines! I even got my passport renewed here too! read more