Where do I even begin? I needed a visa to China in less than five business days, and Karina Davis…read moreand Express Travel Services made it happen -- with a day to spare!! I was simply amazed and left only to believe in magic (and yes, she's handled similar asks for business traveler friends of mine, too!). But what really stood out wasn't just the unbelievable result, it was the way the team at Express Travel Services handled everything along the way. Karina brought such professionalism, organization, and genuine care to what was honestly a very stressful situation for me. She and her network worked tirelessly to make what felt almost impossible seem seamless. Every detail was handled thoughtfully, and I always felt like I was in good hands with constant, personalized updates along the way. If they could deliver on a request this difficult, I have no doubt they can handle just about any travel or visa need you may have. Truly above and beyond service. Six out of five stars. Thank you again, Karina!

Worry free visa! Karina is awesome! Her customer service skills are exceptional. Super…read moreresponsive and always communicates each step of the process. If you need to be sure you will be ready to travel, call Karina. Thanks so much! Peter

Excellent service. I once had an emergency china visa situation for one of my clients. The owner of…read moreEW personally drove up to LA , stood in line , got the visa and drove back and hand delivered the passport. I'm a lifetime customer!!

If you want to get scammed by Vi the owner, this is the place to come to for your travel needs. We…read morewanted to travel to Singapore, Malaysia, Bali, and Taiwan. He initially booked the whole trip with air fair and the touring itinerary that seemed to be fair pricings so we agreed to it....once we agreed to it he said, the price is now increased to $700 more and it was only one day later. Wasn't too happy but we proceeded anyways. Then the very next day we get another email from Vi, he tells us there is another increase in price roughly $400 for the both of us. His excuse was that we booked too soon he needed much more time in advance. By this time we are looking at our trip to be roughly $10,000 for flying coach too, not even business class. Extremely livid at this point! Well, on the touring company "Charming Holidays" website and the brochure he handed me and my wife it clearly is written they leave every Mon, Thurs, Sat. Furthermore, this is not what he initially informed us. If this is the case then why did you quoted us the prices and worked out the whole flying schedule and touring package, and the price with us? Be warned: Vi, his business style is to pressure you into giving him your passports so he can save your spot immediately and then he will charge you a lot more once he knows you are interested. As for doing the Visa you can do it yourself online. Don't let him scare you by saying it is very hard to do it yourself and there are frauds online. Make sure you go to the government website and save yourself $200 per person in comparison to what he charges you (which is outrageous). He has no people skills what so ever...always trying to rush you on the phone and hang up when the conversation has not ended. He will try to convince you to travel to somewhere else instead of the country you wanted to go to. This place deserve a "zero" star not even 1 star review.

We arrived at 3:05 to renew our 11-YO's passport and left at 3:15, when our appointment was…read morescheduled to begin. Completing the forms at home and bringing the back-up documentation (with copies) really helps. Thank you Andrew for the speedy, friendly service! And thank you UCSD Passport Office for providing free on-campus parking :)

Quick and efficient service! In and out in about 10 minutes. We had a 1030 appt, but we arrived…read moreearly at about 1010, checked in via the iPad, was called in right away and was done before our scheduled appt time! The staff here were excellent! So friendly and made the process so smooth. The fee schedule is located on the photo below. $35 per application. They even help you take your photos here! Definitely worth it since you can cluster everything and get it done in one place. Time is of essence, especially with little ones. They even had a mini kids corner with toys to keep the young ones occupied. But honestly, they were so fast and efficient toys weren't even necessary. Highly recommend coming here for your passport needs! Bonus- They have paid/ free parking right out front and also bathrooms nearby.

I had an extremely disappointing experience with this travel agency while applying for a China…read morevisa. I realized I needed my passport to come back to the US after a cruise so I contacted the owner and made an appointment for FedEx to pick up my passport while we were waiting in a Canada hotel. Unfortunately, the agency missed the scheduled FedEx pickup. After we begged the owner had an employee take my passport to a nearby FedEx location. What happened next was the most upsetting part of the experience. While we were in the process of paying the FedEx shipping charges, the owner told us that unless we paid an additional $80 for the employee to deliver the package to FedEx, he would not release it for shipping. Since my passport was urgently needed for international travel, I felt I had no real choice. This situation was stressful, unprofessional, and completely avoidable. We had originally planned to use this agency for future visa and travel services, but after this experience, we will never do business with them !

I went in to renew my China visa and it was the easiest experience I could have imagined!…read moreDefinitely way more straightforward (and noticeably cheaper) than any of the online services that populate Google, and the turnaround time was super fast. They double checked my visa application with me and sent me on my way, saying it would be ready for pick up in 2-3 weeks. 10 days later it was already good to go! Thanks for making a daunting seemingly daunting process so easy!

This office is amazing and so so helpful. The seri e was quick and efficient!! Full service for…read moreeverything you need for your passport needs

I am an SDSU student and lady with the glasses who initially brings you in was incredibly rude. Had…read moreto check my phone to read off my ID number and asks me "do you have to be on your phone" multiple times and gives her employee a hard time about it. She does not need to be rude at 8AM.

I popped in last week to simply make sure they did livescan fingerprinting at this location, making…read moresure to say hello and ask how her day was going. Instead of answering my question, the young lady just said "do u have your paperwork", and did not even look my direction. I apologize and explained I did not, I just wanted to make sure they did fingerprinting. She was irritated and annoyed throughout the entire interaction, even though no one else was in the store. I asked how much they charged and she just sighed " I don't know! I wouldn't know until you brought them in. You need your paperwork." It was so an abrupt and rude I simply chuckled and left. We all have bad days but this was just rude. Super disappointed because I just moved across the street and was going to use this postal annex quite a bit but due to the terrible service I will pick another location.

Worst shipping or amazon return place I've ever been to. Not the employees either. The program…read morethey use on their computers for shipping is garbage. I was in line for 20 mins and only 5 people were served all 5 had problems. Don't use this place for shipping.

Passport Now just saved my arse and it didn't cost me a dime. How great is that? All started cpl…read moredays ago when I was checking into my intentional flight and the airline system wouldn't let me due to 'passport validity'. My passport expires in 5 months and me being an idiot didn't know about most countries 6 months minimum rule. So it's a Sunday and I'm freakin' out and I come across Passport Now and gave them a call. Went to voicemail. I received a text right away to which I replied asking someone to call me back asap. Shortly later I get a call back from Larry, who turned out to be a Godsend. I explained to him my situation and Larry was honest and said the quickest turnaround time they could do for me was a cpl days which wouldn't work for me since my flight was Monday night. So Larry advised me and gave some suggestions that I could do myself to try to get a new passport by the next day. Long story short, everything Larry suggested was spot on. Not gonna lie, it was still pretty stressful naturally but I was able to get a new passport by Monday afternoon and make my international flight later in the evening. I am going to recommend Passport Now to any friends that need their services, They are top notch and truly care about helping people out.

It's pretty scary to need to obtain a VISA. We needed on for China. I read on various sites we…read moredidn't need one, but as it is with the internet, they were incorrect/didn't explain the limiting restricts well. We worked with Passport Now and everything was handled with the utmost information. Communications were great, they handled all my questions quickly and in a manner I could understand and feel confident I went with the right company. I can easily HIGHLY recommend using Passport Now for your future travel needs. You won't be disappointed.

Terrible customer service from the woman who works here. I had a simple fedex drop off with prepaid…read morelabel. She told me she couldn't scan the QR code from my phone and told me to get a different label and print it. Took me over to the printer and took my phone from me to "help me print it". She stuck it on and then proceeds to tell me I have to pay. I was very confused because I've never had to pay at one of these postal places. She never told me I had to pay for the printing and pay for dropping here. She also refused to give me a receipt. Overall horrible experience and rude woman here. She seems like a real dishonest scam artist.

Fast, friendly, and super helpful service. I wish I remembered her name, but she handled a busy…read moreoffice with professionalism and respect for everyone. I came in needing a notary and was impressed by how smoothly she managed it all.

I wanted to share my experience because I couldn't find many firsthand accounts from people in a…read moresimilar situation, and I hope this helps someone else avoid some of the stress I went through. As the deadline for renewing my passport online approached, I realized a little too late that I didn't qualify for online renewal because my passport was considered damaged. The page requiring my signature had completely torn out of the passport, although I still had the loose page. I spent several days worrying about whether this would actually be considered "damage" since my photo page, passport number, and all of my identifying information were still completely intact. Unfortunately, it did qualify as a damaged passport, meaning I was no longer eligible to renew online. Since my passport was also expired and I had upcoming travel, I had to wait until I was within 14 days of my departure before I could schedule an urgent travel appointment at a U.S. Passport Agency. During that waiting period, I spent quite a bit of time navigating the U.S. Department of State website so I would know exactly what to expect and have everything ready once I became eligible to make an appointment. The morning I became eligible, I logged in right away and was able to secure an appointment for seven days later. I was actually out of town, so I couldn't take one of the earlier appointments that were available, but I was pleasantly surprised that there were still multiple appointment times to choose from. Before my appointment, I completed the passport renewal application online. However, because my passport was damaged, I ended up completing a different application at the agency instead. If your passport is damaged, don't worry if you've already filled out the renewal form - it wasn't a problem. The appropriate form is also available online if you'd rather complete it ahead of time. I also chose to get my passport photos taken at UPS before my appointment. The Passport Agency does offer passport photo services if needed, but taking care of them beforehand can help speed things up a bit. One thing I wasn't expecting was that I needed to provide a written statement explaining how my passport became damaged. They simply handed me a blank sheet of paper at the appointment, and I wrote a brief explanation. If you already know your passport is damaged, you can absolutely prepare this statement in advance. Overall, the appointment itself was incredibly smooth. From the time I walked in until I left, the entire process took less than 30 minutes. The staff were professional, organized, and helpful throughout the process. The best part? I'll be picking up my new passport just two days after my appointment. If you're in a similar situation, here's my biggest advice: - Don't panic if your passport is damaged - you still have options. - Review the passport requirements carefully before assuming you qualify for online renewal. - If you need an urgent travel appointment, be ready to schedule as soon as you become eligible. - Bring passport photos ahead of time if you want to save a little time. - Prepare a brief written explanation of how your passport was damaged. - Most importantly, the process is much less intimidating than it seems. I know how stressful it can be when you're worried about upcoming travel, so hopefully this helps someone else feel a little more prepared. Good luck, and safe travels!

Most people think dealing with Passport Agency is a nightmare however they have not had Layola's…read moreamazing service. She was kind, helpful, explaining in a manner to understand as an individual, and most importantly compassionate. Their phone system has flaws and Layola was calling me back when the calls dropped. I wish there were more people like her to help out in Agency's.

Their service for the visa to China was good. Staff were very friendly and knowledgeable.read more

Great service. Super fast and professional. I have used Phoenix Vacation for getting Chinese visas…read morea couple of times for family and friends. Way more efficient than DIY and going to the embassy. Highly recommend!