Where do I even begin? I needed a visa to China in less than five business days, and Karina Davis…read moreand Express Travel Services made it happen -- with a day to spare!! I was simply amazed and left only to believe in magic (and yes, she's handled similar asks for business traveler friends of mine, too!). But what really stood out wasn't just the unbelievable result, it was the way the team at Express Travel Services handled everything along the way. Karina brought such professionalism, organization, and genuine care to what was honestly a very stressful situation for me. She and her network worked tirelessly to make what felt almost impossible seem seamless. Every detail was handled thoughtfully, and I always felt like I was in good hands with constant, personalized updates along the way. If they could deliver on a request this difficult, I have no doubt they can handle just about any travel or visa need you may have. Truly above and beyond service. Six out of five stars. Thank you again, Karina!

Outstanding experience working with Express Travel Services to obtain a China Tourist Visa…read more Renu and Brian made the application process simple and efficient, they are extremely thorough in preparing the information, and they work closely with the consulate in Los Angeles. Updates on the status of my visa while it was in progress were made available to me through a link they provided. My visa was completed and ready for pick up in just under four weeks, and that is at a time when the consulate had a backlog. Fees are very reasonable, response time to questions is very fast, and Renu is a valuable resource for any passport, visa, or general travel questions. Overall, Renu and her staff made the entire process easy for me. I highly recommend them.

If you want to get scammed by Vi the owner, this is the place to come to for your travel needs. We…read morewanted to travel to Singapore, Malaysia, Bali, and Taiwan. He initially booked the whole trip with air fair and the touring itinerary that seemed to be fair pricings so we agreed to it....once we agreed to it he said, the price is now increased to $700 more and it was only one day later. Wasn't too happy but we proceeded anyways. Then the very next day we get another email from Vi, he tells us there is another increase in price roughly $400 for the both of us. His excuse was that we booked too soon he needed much more time in advance. By this time we are looking at our trip to be roughly $10,000 for flying coach too, not even business class. Extremely livid at this point! Well, on the touring company "Charming Holidays" website and the brochure he handed me and my wife it clearly is written they leave every Mon, Thurs, Sat. Furthermore, this is not what he initially informed us. If this is the case then why did you quoted us the prices and worked out the whole flying schedule and touring package, and the price with us? Be warned: Vi, his business style is to pressure you into giving him your passports so he can save your spot immediately and then he will charge you a lot more once he knows you are interested. As for doing the Visa you can do it yourself online. Don't let him scare you by saying it is very hard to do it yourself and there are frauds online. Make sure you go to the government website and save yourself $200 per person in comparison to what he charges you (which is outrageous). He has no people skills what so ever...always trying to rush you on the phone and hang up when the conversation has not ended. He will try to convince you to travel to somewhere else instead of the country you wanted to go to. This place deserve a "zero" star not even 1 star review.

Great fast service! They took care of my visa with a short turnaround time of about 10days. Owner…read moreis very helpful friendly.

We visited when the office just opened…read more The staff was helpful & friendly. Our appointment was met on time & we were done & out in 15 minutes. Highly recommend! Plan to return to this location for all future needs. Thanks UCSD staff!

Fast friendly service! Made an appointment and had all paperwork done and printed out from their…read morewebsite. There was absolutely no wait and took all of 10 minutes! Can't wait to travel!

I went in to renew my China visa and it was the easiest experience I could have imagined!…read moreDefinitely way more straightforward (and noticeably cheaper) than any of the online services that populate Google, and the turnaround time was super fast. They double checked my visa application with me and sent me on my way, saying it would be ready for pick up in 2-3 weeks. 10 days later it was already good to go! Thanks for making a daunting seemingly daunting process so easy!

Many thanks to the bravo travel for their help! From document preparation to submission, they…read moreprovided clear guidance and reminders, making the whole visa process so easy. The staff were friendly, responsive, and trustworthy.

Very fast service. Took 10 minutes and even had my pic taken. Wait time was short for a Saturday…read moremorning only waited 15 minutes.

Terrible experience. It's a shame because when I went earlier today for my own passport…read moreapplication, it was a very nice and seamless experience. Because of that positive experience, I went home and convinced my mom to return the same day to submit her application. Unfortunately, our second visit was completely different. We were helped by a young woman whose name I believe started with an "M." There were two employees working at the time with similar names, so to clarify, she was the one wearing a black jacket during our visit. From the start, the interaction felt very uncomfortable. She seemed irritated and dismissive, and every question we asked was met with noticeable attitude and impatience. It felt as though our presence and questions were an inconvenience. Applying for a passport can already be stressful, and customer service makes a big difference in that experience. We simply expected to be treated with basic courtesy and respect. I hope this feedback helps ensure future customers have a more positive interaction.

I run my business mailbox out of this location, and wanted to say Mary was very helpful in locating…read moremy pacage,instead of just saying they didn't have it in their system. She took the time to see what happened to the package and found it. She went above and beyond! and with these gas prices, I'm just so happy I don't have to make another trip.Thank you again Mary

I popped in last week to simply make sure they did livescan fingerprinting at this location, making…read moresure to say hello and ask how her day was going. Instead of answering my question, the young lady just said "do u have your paperwork", and did not even look my direction. I apologize and explained I did not, I just wanted to make sure they did fingerprinting. She was irritated and annoyed throughout the entire interaction, even though no one else was in the store. I asked how much they charged and she just sighed " I don't know! I wouldn't know until you brought them in. You need your paperwork." It was so an abrupt and rude I simply chuckled and left. We all have bad days but this was just rude. Super disappointed because I just moved across the street and was going to use this postal annex quite a bit but due to the terrible service I will pick another location.

Passport Now just saved my arse and it didn't cost me a dime. How great is that? All started cpl…read moredays ago when I was checking into my intentional flight and the airline system wouldn't let me due to 'passport validity'. My passport expires in 5 months and me being an idiot didn't know about most countries 6 months minimum rule. So it's a Sunday and I'm freakin' out and I come across Passport Now and gave them a call. Went to voicemail. I received a text right away to which I replied asking someone to call me back asap. Shortly later I get a call back from Larry, who turned out to be a Godsend. I explained to him my situation and Larry was honest and said the quickest turnaround time they could do for me was a cpl days which wouldn't work for me since my flight was Monday night. So Larry advised me and gave some suggestions that I could do myself to try to get a new passport by the next day. Long story short, everything Larry suggested was spot on. Not gonna lie, it was still pretty stressful naturally but I was able to get a new passport by Monday afternoon and make my international flight later in the evening. I am going to recommend Passport Now to any friends that need their services, They are top notch and truly care about helping people out.

It's pretty scary to need to obtain a VISA. We needed on for China. I read on various sites we…read moredidn't need one, but as it is with the internet, they were incorrect/didn't explain the limiting restricts well. We worked with Passport Now and everything was handled with the utmost information. Communications were great, they handled all my questions quickly and in a manner I could understand and feel confident I went with the right company. I can easily HIGHLY recommend using Passport Now for your future travel needs. You won't be disappointed.

Without realizing it, my passport had expired, so my dad recommended that I get it renewed at…read morePostal Etc. My parents always came here for their passport and visa needs, and the manager Connie Ngo took excellent care of them. When I called to confirm if she was still doing passports, Connie was very pleasant on the phone. She gave me a few pointers on what to wear. Since the background of the photo will be white, she suggested that I wear something colorful so my photo won't look washed out. She also mentioned that she accepted cash, checks, and money orders. Credit cards were also accepted, but there was a 3% surcharge. It was nice that she told me this information upfront, because I typically do no carry a lot of cash and I certainly do not bring my checkbook with me when I go out. I would have incurred a 3% surcharge on my credit card had she not disclosed this information upfront. Upon arrival, Connie warmly greeted me and gave me a form to complete for my passport renewal, then proceeded to take my photo. After that, she verified my form was completed and asked if I will be getting a passport book only, or passport with a passport card (government ID). She explained the benefits of getting this ID card, so I decided to get it for $45 extra. She also explained that in 8-11 weeks, I will receive 3 separate items in the mail: my old passport with holes punched it to make it invalid, my new passport book, and my passport ID card. I made out 2 checks: US Dept of State: $160 (passport book & passport ID card) Postal Etc: $65.06 (service fee, including passport photos) Connie mentioned that if I travel to countries that require a visa, she can help get that prepared and she can be a resource to confirm if a country needs a visa. Overall, I had a very pleasant experience. I came at a busy time and Connie was basically running the show herself. She had a high school kid help out, but he was practically useless. She had to give him orders on the simplest of tasks, but he still wasn't able to do it right, so she had to step in. If you come and don't get Connie's undivided attention, have patience. She's doing her best to tend to all customers and keep things moving. She's a direct and no-nonsense kind of lady, and this attitude may come off as rude, but I didn't find her rude. There was a customer who was pumping the liquid hand sanitizer and made a mess on her counter, so she told him "it's liquid, not gel, so take it easy on the pumping and don't leave a mess." Despite the busy crowd, the service was quick. Including driving time to and from the store, I was done within my 1 hour lunch break. This store has all kinds of other services, including mailbox rentals, prints, scans, copies, fax, money orders, mail services, mailing supplies, custom packaging, notary, keys, greeting cards, snacks, etc. There are plenty of parking spaces in the shopping center, with reserved spots specifically for this store.

If I could give ZERO STARS it would be appropriate for Connie. This is one of the greediest people…read moreI have ever seen. I'm very kind hearted so I would go in get a package or two and give her $20 for extra thinking she deserved more. I did this without receiving packages at times just being kind. Had a package that was supposed to be delivered but when I arrived, no package. Gave her $20 upon leaving without picking up a package. Gave her extra at sign up for helping me. Just say I'm a giver I love helping people out even when they didn't deserve it. Moral of the story is I'd passed to her at least $80 more than I had to showing kindness. But this woman didn't turn down one cent and then had the audacity to charge me for extra packages not realizing it's a new month, fraudulently! After 4 extra packages she charges a fee. I didn't get 4 packages in the time frame she decided to charge me for after her greed has already had $80 more than she earned given to her from me, just showing support and being authentically kind. If I could get a refund I'd get the hell away from this kind of person in which is a greedy individual. KARMA don't care who you are. God knows my intentions and so does he know hers. I'd suggest to stay away from this place she appears nice but one of the greediest people I've ever seen. Can't wait till I don't have to use her services but be ware of undercover smiles that's nothing but a greedy individual just waiting to rip you off in some kind of way. STAY AWAY FROM HERE MY PEOPLE, she is crooked! ASF!! Lesson learned! However I HAVE DATES OF EVERY DELIVERY AND THERE IS NOT ONCE IVE BEEN OVERLIMIT. Some packages were small enough for the mailbox but to get over they don't see the inside of that box. I got receipts of her fraudulent charges because some packages were lost and she never received those but some how I got an overage when the delivery date shows what day and time delivered. I m looking into filing a complaint cos you don't cheat your customers. This is mail so I will do my research to see my next steps cos I don't appreciate getting ripped off cos I stopped giving money when packages started missing and your concern it wasn't your problem, WOW! lol

Most people think dealing with Passport Agency is a nightmare however they have not had Layola's…read moreamazing service. She was kind, helpful, explaining in a manner to understand as an individual, and most importantly compassionate. Their phone system has flaws and Layola was calling me back when the calls dropped. I wish there were more people like her to help out in Agency's.

Great place to come if you have to apply for a passport within a week of travel. They are very…read moreorganized. Make sure that you get your appointment online. Once you meet the travel timeframe requirements for expedited passport applications, the appt will be allowed online. You should arrive an hour prior to your appt just to find parking. It will take you about 15-20mins to park. If you go too early, the Federal Police Officer will turn you away from the kine until a closer timeframe to your appointment. When you get inside, there is security screening. They have a person checking your documentation to make sure that you are prepared while line. This process is efficient with numbers that are called, like the DMV. You MUST HAVE ALL OF YOUR DOCUMENTATION, to proceed. I was able to pickup my passport in 3 days after my initial application appointment. The staff is super efficient and knowledgeable about the process. I recommend for last minute travel needs. They do not allow pictures here, so don't take any. My pictures are of the building lobby.

I can't say enough about Joe. He was attentive, prompt, and went above and beyond at all hours in…read moreall time zones. I know what I asked of him was very difficult and last minute and he came through with flying colors. Long story short, I had to book 2 different vacations in 2 different countries (China and Japan). With 2 different parties that meet together afterwards. Additionally, I needed 3 last minute Visas, and I needed it done in 3 weeks. Not only did Joe coordinate everything in San Diego, but when I was already in Japan, he was there to help me as well. He coordinated a private custom tour for my family of 3 in Shanghai in which my tour guide Jesse was amazing. If I she ever reads this from China I want to give her a special shout out from Brandon and my family. And then a tour for my mom which from Tokyo to Osaka. I just finished my vacation and everything smooth as can be. My days of trying to books airbnbs and hotel shopping are over. Thanks Joe and phoenix vacations!

This is a really helpful travel agency that offers to submit your Chinese visa application for you…read moreat a great price. I wasn't sure what to expect because the last travel agency I worked with charged a lot of money and wasn't as clear or as helpful. The agents here really work with you every step of the way. They also provide rush processing at a higher fee; however, it was still WAY cheaper than the standard fee with the first travel agency I tried to work with. I would definitely go here again if I need a new visa and/or if I would like to get a travel package to China!