We arrived at 3:05 to renew our 11-YO's passport and left at 3:15, when our appointment was…read morescheduled to begin. Completing the forms at home and bringing the back-up documentation (with copies) really helps. Thank you Andrew for the speedy, friendly service! And thank you UCSD Passport Office for providing free on-campus parking :)

Quick and efficient service! In and out in about 10 minutes. We had a 1030 appt, but we arrived…read moreearly at about 1010, checked in via the iPad, was called in right away and was done before our scheduled appt time! The staff here were excellent! So friendly and made the process so smooth. The fee schedule is located on the photo below. $35 per application. They even help you take your photos here! Definitely worth it since you can cluster everything and get it done in one place. Time is of essence, especially with little ones. They even had a mini kids corner with toys to keep the young ones occupied. But honestly, they were so fast and efficient toys weren't even necessary. Highly recommend coming here for your passport needs! Bonus- They have paid/ free parking right out front and also bathrooms nearby.

Where do I even begin? I needed a visa to China in less than five business days, and Karina Davis…read moreand Express Travel Services made it happen -- with a day to spare!! I was simply amazed and left only to believe in magic (and yes, she's handled similar asks for business traveler friends of mine, too!). But what really stood out wasn't just the unbelievable result, it was the way the team at Express Travel Services handled everything along the way. Karina brought such professionalism, organization, and genuine care to what was honestly a very stressful situation for me. She and her network worked tirelessly to make what felt almost impossible seem seamless. Every detail was handled thoughtfully, and I always felt like I was in good hands with constant, personalized updates along the way. If they could deliver on a request this difficult, I have no doubt they can handle just about any travel or visa need you may have. Truly above and beyond service. Six out of five stars. Thank you again, Karina!

Worry free visa! Karina is awesome! Her customer service skills are exceptional. Super…read moreresponsive and always communicates each step of the process. If you need to be sure you will be ready to travel, call Karina. Thanks so much! Peter

I popped in last week to simply make sure they did livescan fingerprinting at this location, making…read moresure to say hello and ask how her day was going. Instead of answering my question, the young lady just said "do u have your paperwork", and did not even look my direction. I apologize and explained I did not, I just wanted to make sure they did fingerprinting. She was irritated and annoyed throughout the entire interaction, even though no one else was in the store. I asked how much they charged and she just sighed " I don't know! I wouldn't know until you brought them in. You need your paperwork." It was so an abrupt and rude I simply chuckled and left. We all have bad days but this was just rude. Super disappointed because I just moved across the street and was going to use this postal annex quite a bit but due to the terrible service I will pick another location.

Worst shipping or amazon return place I've ever been to. Not the employees either. The program…read morethey use on their computers for shipping is garbage. I was in line for 20 mins and only 5 people were served all 5 had problems. Don't use this place for shipping.

Just wanted to thank you to Gage who helped me with my passport renewal. Had all my forms filled…read moreout prior to my appointment and I think it took all of 10min and I he also saved me $30 with the correct form. The hidden gem to get passports. Thanks again Gage!

What a great experience. Quick, speedy and very helpful. Joan did a fabulous job and we were in and…read moreout with a baby in an under an hour. Thank you!

I had two holidays interrupting my passport processing, yet Adrian was able to clearly communicate…read moreand set expectations - Adrian is a man of his word. This company knows its business - everything went off without a hitch and right on time (actually 5 hrs early!). Fair pricing and convenient pick up.

Great service. Can't recommend them enough. I worked with Adrian and he helped get my documents in…read moreorder for travel. Communication was excellent. Would recommend.

Always a pleasure coming in here! Everyone is so helpful and prices are decent for downtown area…read more Never really any wait. Parking very accessible too.

Be careful here. Staff are not helpful and they are too expensive…read more They charge $1 a stamp (instead of .72 per stamp). They sold my mother 100 stamps for a tidy profit of $24. They did not tell her they were charging more per stamp. I asked if she could return them and they said no.

We used Going Places Travel for a recent two-week trip to Europe from California, and let me assure…read moreyou that their 5-star rating is much-deserved. Our travel specialist was Laura--based out of northern California, I believe, which nonetheless didn't present any logistical difficulties for us down here in San Diego. Via a series of emails and phone calls over several days, Laura set up every facet of our trip to two countries and three cities after presenting us with multiple choices and price points: flights (outbound from LAX, inbound to San Diego), hotels, private car transport, etc. Because the trip was a last-minute getaway, our plans were somewhat fluid and dependent upon availability--and Laura didn't bat an eye when we suddenly switched our destination from Barcelona to London for the first week of the trip. Overall, Laura's work ethic in nailing down our logistics was Herculean, to say the least. We're looking forward to our next trip abroad in 2025, and will certainly use Going Places and Laura when we do.

We were so worried about doing a vacation in Cancun Mexico. We discussed this with Ken Darren and…read morehe explained where the issues are. He was very knowlegable and took our concerns seriously. The problems weren't where we were going. He suggested an excellent hotel, the Excarate Arte. We then got upgraded to the Hotel de Playa! The service was amazing and we had the best week ever! Thanks!

Their service for the visa to China was good. Staff were very friendly and knowledgeable.read more

Great service. Super fast and professional. I have used Phoenix Vacation for getting Chinese visas…read morea couple of times for family and friends. Way more efficient than DIY and going to the embassy. Highly recommend!

The motto on the back of a AAA Ford F150 truck "It's an honor to serve you" wasn't true today at…read more3:50pm today as our vanpool (6 co-workers) approached the metering lights. We were using a shoulder on the right side (as a lane) for a short distance to approach the carpool lane. A AAA single driver (license # 78123U2) didn't like it so he blocked our van from proceeding by leaving his lane, getting in front of us and blocking our forward progress. He even waved cars to the left of us to proceed to the metering light, basically parking in front of us. We were not causing a safety hazard or situation. To improve, the single driver could mind his own business, and drive safely, as we did once moved his truck out of our way so we could proceed to the carpool lane. I felt like this was a form of road rage.

TRIPLE AAA (4.5 stars)…read more Towing is not cheap, call around and find out!!! I've decided to get Triple A (Plus) membership for just roadside assistance. And let me tell you, WORTH the money. But you may ask why if you have full coverage with + roadside assistance thru insurance. Did you know using roadside assistance that you pay for with your insurance can boost up premiums because every call would be considered a claim. I don't want to take the chance there since I already pay an arm and leg to Progressive. Triple A offers (3) different plans. I went for the Plus Plan for roadside assistance + Motorcycle roadside assistance. After signing up I was able to start using the service on day one BUT even if you are on a higher plan (paid for and everything), for the first week grace period your services are on the lower plan - didn't like this but I get it, had to deduct half a star rating for that. Lowest plan only tows 7 miles free. Any mile after that you work with the contracted tow how much the charge... I was quoted $12 per additional mile. Not bad $48 to take me to my destination. It was either $48, use my roadside with insurance and get a ding with a claim, OR pay $350-400 for a normal tow... to tow 11 miles. SITUATION. BMW replaced my fuel pump couple months ago so this should no longer be a problem. Either there is a fault somewhere or a false-positive sensor read sending to my computer. I got my BMW towed from my home to BMW service for further diagnostics (do not drive if a fuel pump warning appears on your computer - risky). After scheduling a service I got quoted 1hr wait. That was fine because I was home and wasn't pressed for time. HOWEVER, triple a quickly sent someone and they were at my home in a short time. Ready to go in front of my garage! The person who helped me was named Ivan and he was super chill and we chopped it up a bit driving to BMW's Service dept. Afterwards, triple a called me to ask about my experience and all that good stuff. Overall excellent service and customer service. Did you know... you can use your tows not just on your cars, as long as you are present you can use your tows. So, let me tell you this... NOBODY should be using all their plan's tows within a year (if so that means you need a new mechanic or a new car). If you ever need a tow, see if your friends or family have a plan and use one of their tows. It will save you $400! My car is safely with BMW - thanks to Triple A. On a side note, I may need to tell BMW how to do their job - if it's not the HPFP (that was recently replaced), then might be the EKPS. If both are good and warning still comes up and car shuts off, the ln it's a heat-related component failure. Test the LPFP and connection, test the psi or the voltage. While at it, test the Crankshaft Position Sensor for any faults. Do your job so Triple A doesn't have to do theirs!

TBH, I'm not a customer, but a booking agent I know complained to me about an agent with Cadence. I…read moredon't know what's going on with this Steve guy, but he seems to not understand that when he's booking international travel, he needs to get passport information, destination locations, and actually make an effort to get all of the pertinent information from customers before booking a trip. Furthermore, he made his lack of adequate preparation the booking agent's problem, which I find completely unprofessional. If travel agencies are having difficulty competing with online travel options, then it would be a good idea to have a staff which exhibits exemplary professionalism. That means being courteous and patient with the people who are working with us.

We booked our vacation of a lifetime through an agent associated with Cadence Travel. We did not…read moreexperience the so called as they advertise any "world class white glove care" for a very expensive trip. While on the cruise we heard from multiple people that their travel agent got them ship credits, free beverage package, and or there was a gift basket in their room. We received nothing and instead had an agent that even forgot to remind us that we had to book our own airline seats no assistance from travel agency or agent. This resulted in the worst seats we've ever had in our international travels. Nor did we receive any welcome gift or as We were celebrating a couple special occasions- birthday and retirement. Again as Cadence website purports "to take care of the Client". In addition, we were told several untrue things. One of those was having to check in for a river cruise by 3:00 p.m. costing us time to explore the originating city. All in all, the river cruise was a wonderful time but we absolutely gained nothing by using a travel agent and do not recommend this travel agency- Cadence Travel.