I wanted to share my experience because I couldn't find many firsthand accounts from people in a…read moresimilar situation, and I hope this helps someone else avoid some of the stress I went through. As the deadline for renewing my passport online approached, I realized a little too late that I didn't qualify for online renewal because my passport was considered damaged. The page requiring my signature had completely torn out of the passport, although I still had the loose page. I spent several days worrying about whether this would actually be considered "damage" since my photo page, passport number, and all of my identifying information were still completely intact. Unfortunately, it did qualify as a damaged passport, meaning I was no longer eligible to renew online. Since my passport was also expired and I had upcoming travel, I had to wait until I was within 14 days of my departure before I could schedule an urgent travel appointment at a U.S. Passport Agency. During that waiting period, I spent quite a bit of time navigating the U.S. Department of State website so I would know exactly what to expect and have everything ready once I became eligible to make an appointment. The morning I became eligible, I logged in right away and was able to secure an appointment for seven days later. I was actually out of town, so I couldn't take one of the earlier appointments that were available, but I was pleasantly surprised that there were still multiple appointment times to choose from. Before my appointment, I completed the passport renewal application online. However, because my passport was damaged, I ended up completing a different application at the agency instead. If your passport is damaged, don't worry if you've already filled out the renewal form - it wasn't a problem. The appropriate form is also available online if you'd rather complete it ahead of time. I also chose to get my passport photos taken at UPS before my appointment. The Passport Agency does offer passport photo services if needed, but taking care of them beforehand can help speed things up a bit. One thing I wasn't expecting was that I needed to provide a written statement explaining how my passport became damaged. They simply handed me a blank sheet of paper at the appointment, and I wrote a brief explanation. If you already know your passport is damaged, you can absolutely prepare this statement in advance. Overall, the appointment itself was incredibly smooth. From the time I walked in until I left, the entire process took less than 30 minutes. The staff were professional, organized, and helpful throughout the process. The best part? I'll be picking up my new passport just two days after my appointment. If you're in a similar situation, here's my biggest advice: - Don't panic if your passport is damaged - you still have options. - Review the passport requirements carefully before assuming you qualify for online renewal. - If you need an urgent travel appointment, be ready to schedule as soon as you become eligible. - Bring passport photos ahead of time if you want to save a little time. - Prepare a brief written explanation of how your passport was damaged. - Most importantly, the process is much less intimidating than it seems. I know how stressful it can be when you're worried about upcoming travel, so hopefully this helps someone else feel a little more prepared. Good luck, and safe travels!

Most people think dealing with Passport Agency is a nightmare however they have not had Layola's…read moreamazing service. She was kind, helpful, explaining in a manner to understand as an individual, and most importantly compassionate. Their phone system has flaws and Layola was calling me back when the calls dropped. I wish there were more people like her to help out in Agency's.

I have been to this establishment many times for international passports photos and they have never…read morelet me down. I have very specific requirements for my photos, which they execute perfectly each time. There is friendly woman who operates the office, captures and processes the photos. She is both knowledgeable and swift. The last time I visited, I was in-and-out with 6-7 minutes. That is lightening fast! The charge for one set of passport photos was $26. While that may be slightly more expensive than other places, it is well worth the fast service and quality of the photos. Bonus: They take walk-ins and have parking available.

Best place to get your passport pictures taken and your passport renewal! Super friendly, patient…read moreand helpful! I'm never going anywhere else!! Best customer service and super reasonably priced! Highly recommend!

We needed visas for India. After reading the nightmare experiences on yelp for those going…read moredirectly to the Indian Consulate in San Francisco, not getting visas in time for their trips, I decided we should go to a visa service. Tony relieved me of all the stress of not getting our visa in time. We are very thankful for his services and recommend him highly for any visas. Leave the stress to the professionals! Thanks Tony kwdestinations/Katherine

The company I work for requires quite a bit of international travel for our diverse group of…read moreemployees. With that, it usually includes special requirements for visa processing to get them to their destination. The process was a bit overwhelming until I was referred to World Passports & Visas. I started working with Tony Cummins who is absolutely AMAZING! He is always willing take time to explain instructions, answer my questions, and following up/providing status updates. He really makes the process as easy as 1-2-3! I highly recommend World Passports, you will not be disappointed. Thank you Tony, I know all of us that work with you appreciate your time and assistance!!!

Incredibly competent and helpful services! Always respond quickly and go above and beyond to make…read moresure your documents are prepared with the highest quality.

These guys are great. I've been working with them for two years now to get an immigration visa for…read moremy mom, and it's been a very smooth process. They've been available to answer every single question and had made sure all of our paperwork was filed correctly, so that there were no issues at all when my mom got to the consulate. Also, bonus points for their bilingual approach. I immigrated to the States as a teen, so I don't feel comfortable discussing business / legal things in Russian as I don't really have easy access to that kind of vocabulary. There have been a few situations in my life where other Russian services / companies made me feel weird for speaking English to them, but these guys understood my boundaries and accommodated them, which I really appreciated.

didn't answer door or phone when I had an appointment. very disappointed in the waste of time.read more

If you need Live scan or notary, Sheri at A2Z Live Scan is the one to go to! She's efficient, kind,…read moreand makes everything so easy.

I had great hopes for getting our JR Rail pass. There is no local phone number to get ahold of this…read morelocal location. Calling the 212 phone number was limited since they are back east and you can barely understand them when you do finally get I touch. You need an appointment to visit and they charge $50 to go visit. That means an additional $50 to get the rail pass ( don't know if that was for each pass or however many you bought during your $50 visit). Needless to say we will not be visiting.

Great service!…read more Firstly, one of the ONLY places in San Diego where you could purchase a JR pass. Secondly, great and cheap pocket WiFi! I researched everywhere for pocket Wifi, and this was the cheapest one! If you decide to rent their devices, you will need to make reservations for your trip! I went around two months in advance to place a reservation (I was already there with the purpose of buying a JR pass), you may be able to do so on the phone but I'm not to sure about that. Their WiFi also allows multiple people to connect! If you are traveling to Japan, this place is a must. In Japan, WiFi and data usage is not good at all, so it is highly recommended that travelers rent a pocket WiFi device, buy a pre-paid data card, or set up a travel plan with their cell phone carrier. I rented a pocket WiFi device through IACE travel and it was THE BEST thing I did in preparation for my trip. If you do not have WiFi, it is very hard to use your phone. If you plan on using the public transportation, it is helpful to have the Google Maps app because it provides a detailed list of the lines to take and the stations to stop at for your destination. Also while you're sitting down in the train cars, you'll be able to use your phone for entertainment if you don't want to enjoy the scenes from the windows. I have an iPhone, so with WiFi I was able to make calls through FaceTime and send texts through iMessage with my family or friends who have iPhones as well. I did not need to set up a cellular service plan with my carrier because having WiFi allowed me to stay in touch with other iPhone users. If you have an Android, you can message and call through apps such as Facebook or Snapchat. If you need to stay in touch with family or friends, be sure to go over the medium of communication that will be available to you. Message apps that use WiFi will allow you to stay in touch without using cellular data. With all that being said, I highly recommend this place for their pocket WiFi and for the JR pass!

Brian H. I have used…read moreFirst Class Travel for many years, and Donna always comes through. She recently helped me get rebooked after Alaska Airlines cancelled my flight on short notice, and worked diligently to get my refund, instead of a credit. Excellent service.!

The Best! Knowledgeable, efficient, easy to work with! Donna will answer all questions! Friendly…read moreand good natured!

Julie is the best!…read more My wife and kids were on a foreign trip to visit family when my wife suffered a broken bone which made it not possible for her to fly home on schedule. Julie was able to find seats for her and my kids a few weeks later, including a business class seat for my wife, enabling her to lie flat during the flight. Julie made that happen even when the in-country airline office wasn't able to help. She saved the day! :-)

This place has the best service for air plane travel. My personal opinion, I like the new lady…read morebetter. She does other paperwork too. I booked a round trip to VN only $600. Will definitely come again.