TBH, I'm not a customer, but a booking agent I know complained to me about an agent with Cadence. I don't know what's going on with this Steve guy, but he seems to not understand that when he's booking international travel, he needs to get passport information, destination locations, and actually make an effort to get all of the pertinent information from customers before booking a trip. Furthermore, he made his lack of adequate preparation the booking agent's problem, which I find completely unprofessional. If travel agencies are having difficulty competing with online travel options, then it would be a good idea to have a staff which exhibits exemplary professionalism. That means being courteous and patient with the people who are working with us. read more

We booked our vacation of a lifetime through an agent associated with Cadence Travel. We did not experience the so called as they advertise any "world class white glove care" for a very expensive trip. While on the cruise we heard from multiple people that their travel agent got them ship credits, free beverage package, and or there was a gift basket in their room. We received nothing and instead had an agent that even forgot to remind us that we had to book our own airline seats no assistance from travel agency or agent. This resulted in the worst seats we've ever had in our international travels. Nor did we receive any welcome gift or as We were celebrating a couple special occasions- birthday and retirement. Again as Cadence website purports "to take care of the Client". In addition, we were told several untrue things. One of those was having to check in for a river cruise by 3:00 p.m. costing us time to explore the originating city. All in all, the river cruise was a wonderful time but we absolutely gained nothing by using a travel agent and do not recommend this travel agency- Cadence Travel. read more

WOW, WOW, WOW! Just returned from a 17-day trip to Namibia, Livingstone, Zambia and Chobe Game Lodge & Camp Moremi in Botswana. All arranged with Piper & Heath, on the recommendation of travel specialist extraordinaire Leslie G. at Cadence Travel. Our Africa trip was unique, exciting and magical! So many animals, fabulous accommodations & small airplane flights that were so smooth I forgot to be scared. All made so amazing with all the smooth transitions from airlines, ground transportation & lodging. We felt so taken care of being met by a nice gentleman in a black suit who walked us through crowed airports, into fast moving customs lines, and to the front door of hotel lobby or transportation van. Thank you, Leslie for your recommendations & making it such a memorable trip!! read more

Jeff Lavender is an absolute wizard in the travel industry and he and his team offer an incredible and flawless experience.

Joann Capito at Cadence travel has been my travel agent since 1992- Brazil, Jamaica, France, Porte Rico, Belize, Hawaii, Alaska, Mexico. I have experienced amazing (off the beaten track) adventures, scenery, restaurants and accommodations. This is due to Joann's extensive first hand travel experience and expertise. She makes herself available at all hours of the day to solve any problem that arises. She came through like a trooper when I fell on a train in Paris and had to have all of my hotel reservations that week adjusted. And she managed to rebook and avoid cancellation fees. My travel plans have been flawlessly executed. Communication could not better. Obtaining her services has saved me from hiccups that I may have encountered trying to figure things out for myself. She seems to come up with discounts and up grades out of thin air. I highly recommend Cadence travel. read more

I scheduled a Global Entry Interview here over one month ago. Well, today was supposed to be my interview day, but Cadence cancelled THREE HOURS before my appointment time due to a "scheduling error." Appointment at 1100, and got an email at 0755! Not only is my appointment cancelled, by my mother's as well. Thanks so much, Cadence. read more

My longtime boyfriend and I walked into Cadence Travel and met our fantastic travel agent. Her suggestions and itinerary were terrific and I had the greatest vacation ever thanks to her knowlegable guidance. We went to Tehaa'a at the Intercontinental, The stay was above our expectations. The dining hall had a buffet that was extensive and delicious. The hotel concierge organized a trip to a local pearl farm which was fantastic. We hated to leave our beautiful thatched roof accommodation out in the lagoon. The vacation could not have been more enjoyable. Service was perfect from the first step onto their welcome pier. I highly recommend Joann Capito at Cadence. She was superb. read more

Anna and Lori did an outstanding job with our trip to Fiji. It is a trip we will never forget, full of so many details that made it so special. Thank you to both ladies for all their hard work! read more

Bonnie from Cadence helped me book my family vacation (6 people) going to Europe.. flights / cuise / hotel... One of our Son's was traveling with an entirely different route and Bonnie arranged it so that we would meet up with him and be able to fly together into Barcelona. She confirmed hotels for us and set up everything needed for our cruise.. On our way back home, multiple flights got cancelled and Bonnie took charge of the situation, re-arranged things and got us home (not having to spend the night in a hotel or airport). She arranged everything so we can get through customs, etc. and get to new airplane on time. She is a life saver!! ThanksBonnie!! read more

I am a busy man. Travel plans, or research on a new place to explore is not my forte. Luckily there are places like Cadence, and people like Leah Kirgis. Leah is knowledgeable, easy to work with, and ORGANIZED! I gave her a budget and a part of the world I wanted to check out (Asia) and she took care of the rest! Her suggestions were right on point. She whisked me away to far away place in comfort and in style, and the best part was, leading up to the trip was stress free and all put together in a concise organized itinerary. Great prices and amenities going with Leah! Priceline a funeral to Yuma. Call Leah for anything fun and worth doing right! So happy with how the trip went, and that I have a new way to travel and see the world! read more

After an hour on hold in a hotel lobby 'sorry sir, we have your reservation, but can't find your authorization to charge your corporate account, it was sent on Thursday to our weekday staff and since it is Sunday, we dont have access to that and cant get ahold of them. Sorry you will need to pay out of pocket for the 3 rooms during your stay.' But wait, there's more! I told them I was not willing to do that, as other much cheaper and better hotels were available and asked them to cancel everything. 'Sorry we cant do that, it's too late. If you do that your corporate account will be charged for the rooms.' SO IF I DONT STAY HERE, YOU WILL CHARGE MY CORPORATE ACCOUNT, BUT IF I DO STAY, I HAVE TO PAY OUT OF POCKET?' What a joke. Buy a data plan for your phone and book it yourself. read more

I have recently used Cadence Travel for several trips and found their customer service and professionalism exceptional. I use Jane and Ben Rosenkrantz who treat me like family and perfectly arrange all my complex, extended vacation plans. No detail is missed. I have never worked with a better, more knowledgable, professional pair. read more

Oscar Henrriquez from Cadence Travel booked the honeymoon for my wife Elizabeth and I. We were both excited to go to Barcelona, but Liz also wanted to go somewhere more exotic like an island. On Oscar's suggestion we added the Spanish island of Mallorca. Oscar got us a great price on some very convenient flight times. But Liz and I are hard to please when it comes to booking hotels. We have diverse tastes and yet very specific requirements. Oscar hit a homerun by booking us into the Melia De Mar resort in Mallorca and the Hotel Espana in Barcelona. Both were beautiful and in great locations. 4 days after our 220 person Celtic, Indian, Middle Eastern, Gothic, Steampunk, Circus wedding we took off for Spain. Upon arriving at the Melia De Mar we were delighted to find out the staff were expecting us "newlyweds." Oscar had been in constant contact with them to make sure everything would be ready. Walking into our room we were overjoyed to see a large welcome card from Oscar, champagne, and chocolate covered strawberries. Our room was very nice, the view of the bay was breathtaking, the staff was very attentive, and the food and drinks were great. Mallorca itself was awesome! We got some great shopping in, toured a castle, and dined on Mediterranean food at what we consider to be one of the top 10 restaurants of our lives. At the Hotel Espana Oscar arranged a free room upgrade. We were overwhelmed, and so glad we had let Oscar handle all the details. As he says, "you can't VIP yourself." So it's great to have the services of a professional. Walking into our room we were greeted again by a large welcome card, champagne, and treats. The Hotel Espana was stunning! It is the oldest hotel in Barcelona and was designed by a famous architect that also did a theater called the Palau De Musica. After exploring our room, the hallways, and the stylish rooftop bar, Liz enthusiastically exclaimed that this was now her favorite hotel she had ever stayed in! The excitement of Las Ramblas was only a block outside our front door. We walked many miles exploring the Gothic Quarter and the rest of the city. We had lots of tapas and sangria, and marveled at Spanish fashion and shoes. I even fulfilled a lifelong dream of buying a classical guitar in Spain! On our last night we went to a mind blowing flamenco guitar performance at the Palau De Musica. The architecture and decorations there were also beautiful and we could see the connection to our hotel. It was the perfect ending to a glorious honeymoon. If you are looking for someone to plan any sort of trip for you, let alone your honeymoon, we highly recommend Oscar at Cadence Travel. His patience, enthusiasm, and attention to detail made our trip special. Take it from a Baby Sitar playing wizard "He is Magic". Greg Vaughan Liz And The Wiz read more

I booked a cruise on Friday. My credit card was debited for the whole amount instead of a deposit. I found out Oceana was bought out by another cruise line. I called Oceana on Sat and they would not cancel without the agency calling them. Cadence was closed till Monday and after many phone calls, Cadence said there would be a 25% cancellation fee. They would not return phone calls until Thursday and then said they would get back to me on Friday. No customer service, and bad policy. Unless you are sure you have a good agent who will stand by you, I do not recommend Cadence. I am hoping to resolve the 25% cancellation deposit through AMEX/ Certainly the Company does not return calls or service clients. read more

JoAnn is awesome! As the trip date got closer, she sent us more informational packets about Kaua'i and called to confirm we got all the necessary travel documents. Then, she sent us flowers during our honeymoon with a note congratulating us. It was definitely way more than we expected - especially considering we came into her office with a comparatively small budget to start with! read more

Worst experience in travel since the Berlin Wall! Was coordinating with Steve who apparently worked hard enough to charge hidden fees amounting in over $200 to not even beat a kayak or Expedia price. Then refused to delete the charges that were never agreed upon and replied that if the added cost was such a big deal then maybe I shouldn't be planning a trip!! Wow what a gem that Steve! Stay away there is no need for a travel agency like this anymore with so many wonderful websites and credit card company concierge services all for free. Beware of hidden charges!!! read more

We have now booked 2 trips with Rosalena. The first one was our Honeymoon and she went above and beyond our expectations. Rosalena is phenomenal at what she does and so incredibly knowledgable. She does a fantastic job of coordinating any sort of dream vacation you wish to take. One of my favorite thing that Rosalena does is provide activities/ excursions and hotels options that will make your trip even more unique and special. Our second trip we will be taking later this year, but I can already say that we are over the moon with our next dream vacation! Rosalena's attentiveness is truly unmatched. She takes the stress out of planning and tailors the trip to exactly what you didn't even know you needed. She is very professional, reliable and makes traveling that much more enjoyable and seamless. It also really helps that she is so well traveled herself, to add her personal touch to your luxury travel. I would highly recommend Rosalena for all your travel needs! She really is the best. read more

We have an amazing travel lady with Cadence, her name is Diana Irwin. She gets the job done super-professionally but always keeps her sense of humor regardless of the crazy travel requests or problems she encounters...and with my boss, there are plenty! She has what I call "travel magic"...she can wave her wand and things that I could only dream of happening with an airline actually happen, whether the boss needs a refund or a better seat. She's awesome, and always johnny-on-the-spot when we need her. read more

Nancy Elm was extremely helpful, patient, and responsive-- everything one could hope for in a travel consultant. She and her team helped us with our trip to New Zealand and we are so grateful! read more

I recently used Cadence Travel to book some airline tickets to Thailand. Shelley T. was responsive and extremely helpful in examining a plethora of different options for me. She was prompt with all of her replies and I am sure that she got me very competitive prices on all of my thoughts. She offered good advice and was very capable and adepts at finding us great seats on all 6 legs of our flights. read more

Listen, Joann Capito is like my very own travel wizard! She knows everything about everywhere and many things I never even knew existed. Personal attention makes one feel like we are special and Jo always gives it that "special touch". She has an uncanny knack of remembering everything about her clients too. Wendy has put together a remarkable team at Cadence. read more

Cadence Travel is a GREAT company, full of amazing, professional, and friendly people! The owner, Wendy, is such a sweetheart and lights up a room with her energy and smile. I would definitely recommend Cadence for any of your travel needs. read more

CADENCE Travel is a wonderful company run by phenomenal individuals! This is a team of experts at providing the highest level of customer service. You can feel safe and assured that they will take care of your travel needs, whatever they may be. What a difference it makes to work with a company like CADENCE! read more

We just got back from an amazing 5 week trip that Rosalena created for us. Because of her expertise we got to see Equador and Peru first class! We had adventures every day and it was exciting, fun and carefree because we were taken care of. I would highly recommend traveling this way.... all of the fun and none of the headaches! Thanks so much, we are thrilled with this trip of a lifetime! read more

Love this agency, they are knowledgable, efficient and take care of things for you. They also have a lot of personal relationships with different properties which means an upgrade, special attention and often a bottle of wine at checkin. Everyone is very professional, friendly and helpful, highly recommend this company read more

We are looking forward to our second cruise vacation orchestrated by Bitsy Clayton. Everything about our first trip was perfect- every detail was covered. The pre and post cruise land accommodations chosen for us were top notch and so convenient. We were able to arrange several private tours with outstanding guides through Bitsy. Booking again was a pleasure- no worries. Cadence takes customer service seriously. read more

Big savor of the year. My family and I got stuck in Greece due to Air France strike canceling all of our flights, and we needed to be back to the US in time to be back to work on Monday morning. They found all four of us a last minute flight that was reasonable and with minimal layover and amazing accommodations. They are awesome and friendly. I would recommend them to all my friends and my company. read more