Dirty condo. Dishonest property manager. I was initially happy with the resolution Cindy gave to my…read moreissues with her dirty condo and didn't feel the need to leave her a bad review on Airbnb, but she decided to attack me, so here we are. My husband, friend and I rented Cindy's condo for 4 nights. My friend and I participated in the Susan G. Komen 3-Day, 60 mile Walk to End Breast Cancer and the condo was along the route. Perfect. Cindy texted me at 7:30AM the morning I was due to check-in to confirm I was still coming. Weird, but OK. I confirmed. She then asked if I was there for the breast cancer walk and when I said yes, she implied that I was lying (pic of txt attached). When we arrived, we found a simple condo with outdated furnishings. Fine. As we settled in and unpacked, we noticed a layer of dust on all the furniture, stains and splatters on the walls, cabinets, baseboards. Every dish and glass we went to use was dirty. The floor in shower in the primary bathroom was stained. Some pillows on the bed were stained and not only smelled moldy, but had visible mold on them.The floor was so dirty that our feet were black from walking in the condo. Gross. Cindy texted to ask how check-in was and I told her that the condo was in need of a deep clean. Everything was a little grimy/sticky. She apologized, saying that she had a broken foot and didn't inspect the condo before we arrived and offered to have someone come clean it. Between my husband cooking and taking care of us while we were walking 8 hours each day and our dogs being with us, I declined her offer to have someone spend 4 or 5 hours cleaning the place during our brief trip. My husband rewashed towels and blankets, dishes, and cleaned both the bathrooms again to ensure that my friend and I were in a clean comfortable environment. At the end of our stay, I texted some pictures Cindy to let her know that she really needs to talk to her cleaners and do much needed maintenance around the condo because after all the fees it costs $500/night to stay there and it is not worth it for the price. She apologized again and said she appreciated the feedback. She then issued a $500 refund. An amount that she decided was fair based on our experience at the condo, and that I appreciated, though I did not explicitly ask for money back. I thanked her and we continued on our way home. I decided not to leave an Airbnb review because I didn't want to lie and say it was clean and great when it wasn't, nor did I want to hurt her future business since she offered a reasonable solution to the issue and I accepted. There was nothing more to do. I come to find out that she left ME a horrible review on Airbnb and basically accused me of scamming her. She charges a $185 cleaning fee and then asks you to strip all the beds, collect the towels, do the dishes and take out the trash. Since we had to spend hours cleaning the place for it to be comfortable for our stay to begin with, we didn't follow the checkout procedures. Mind you, garbage was collected from around the house and placed in the bin, dishes were in the dishwasher or in the sink, dirty towels were in piles on the floor, so it isn't as though we left the house in complete chaos and mess. She claims we "trashed" the place. Enjoy the pictures of her nasty a** condo.
