11 Years as Tenants, and This Is How We're Treated?…read more
After 11 years of renting through this property management company, I can honestly say our experience, particularly with Craig, has been extremely disappointing. His lack of professionalism and communication has been disappointing.
When we first moved into the townhome, it was far from the condition we expected. It needed painting, the bathtub had what appeared to be cleaning acid residue that we had to thoroughly clean, and there were broken blinds and other issues. Bianca, who managed the property at the time, was wonderful--nice, attentive and professional. She told us certain things would be addressed, but many never were.
When Craig took over, his first communication announced that Bianca was no longer with the company and that our rent was increasing. I understand rent increases happen, but the way it was communicated felt cold and abrupt. We were simply tenants honoring our agreement and had nothing to do with management's previous decisions.
We requested that the broken blinds be replaced and were told they supposedly no longer carried that size. We also requested that the townhome be repainted after years of wear. The walls had scuffs, scratches and nail holes, and the baseboards were already scratched from previous tenants. Those requests were denied.
We also had ongoing window problems. We were told only a few could be repaired at a time. Eventually, we became hesitant to open some windows, and my husband often fixed things himself.
After 11 years, we finally moved out. We were never late on rent and genuinely took care of the property. During a walkthrough, Craig pointed out that the bathroom vent, window sills and some blinds were dirty.
I had no problem acknowledging that some areas needed additional cleaning, and we were willing to address them. What I questioned was why we were being expected to clean broken blinds that had already been broken when we moved in. Shouldn't those have been replaced before advertising it to new tenants?
My point was simple: Why are tenants expected to return a property in better condition than the condition in which it was originally provided to them? We made an effort to leave the townhome clean, including thoroughly cleaning the bathtubs, which were not even properly clean when we first moved in.
What made the situation worse was Craig's attitude. When I tried to explain our side, he spoke over me. When my brother and sister-in-law respectfully added their concerns, Craig simply walked away. Apparently, hearing a tenant's perspective was too much to ask.
After 11 YEARS of paying rent on time and taking care of the property, we weren't expecting special treatment. We expected basic courtesy and professionalism.
Management left us with broken blinds, damaged paint, scratched baseboards and window issues for years, yet suddenly pointed out every imperfection when we moved out. The double standard is hard to overlook.
Why we stayed for 11 years: the rent was considerably lower than other options, so we made the best of the situation while saving to purchase our own home. We eventually accomplished that and moved on. Staying did not mean we were happy with the management; it was a financial decision that worked for our family.
Since moving out, the lack of communication has continued. We understand California law allows 21 days for the return of a security deposit. My husband contacted Craig by both text and email asking for an update and received no response after several days. Regardless of the deadline, acknowledging a reasonable question from former tenants is basic professionalism.
Craig, I've noticed that you tend to respond to negative reviews by defending your actions rather than addressing the concerns raised. But one thing is clear: you have nothing negative to say about us as tenants. We paid our rent, respected the property and fulfilled our responsibilities for 11 years. Shifting the focus onto us does not change what we experienced.
I'll leave you with your own words: "Accuracy and first impressions are everything." I couldn't agree more. The first impression you made on us and the experience you left us with speak for themselves.
A word of caution to property owners: being a good property manager is about more than screening tenants, filling vacancies and collecting rent. How you treat the people living in the properties you manage matters too. Tenants deserve to feel respected, heard and comfortable communicating with the person managing their home. Unfortunately, that was not our experience. You can be good at the business side and still fall short on the human side.
I would highly discourage property owners from hiring this company to represent them, specifically Craig.