Great company and the rental was 5 stars. Will use this company again. It was very clean and well…read moreequipped for our stay. Check-in and out was very easy.

Rental property Avalon beach 3. Our experience raised significant concerns about the company's…read morehandling of an urgent safety issue and their communication processes. At approximately 6pm, we returned to the apartment and detected a strong smell of gas. We attempted to contact the emergency number provided, making repeated calls (15+) over a 24-hour period, but were unable to reach anyone. As no contact could be made, we arranged for an independent emergency gas service to attend. They arrived promptly and, as a precaution, shut off the boiler supplying four apartments after identifying a potential safety risk. We made further attempts to contact the company via phone, email, and social media, and provided multiple contact numbers (UK and US) to assist communication. We have retained records of these attempts. We did receive an email response after a delay; however, there was no immediate direct contact despite the nature of the issue. Given that this involved a potential gas leak, we would have expected the emergency contact process to function reliably and for communication to be more prompt. In our view, earlier engagement could have helped resolve the situation more quickly. We paid a total of $1,626.02 for the stay (around $406.50 per night). I felt a refund for one night would have been fair under the circumstances. After several emails, they first offered $210. I raised the issue again and mentioned I would consider a credit card chargeback, after which they added a further $162. While this brought the total refund to $372, it still fell short of what I believe was reasonable. After six emails, I decided not to pursue it further. Although the apartment looked lovely in the photos, in reality it was quite tired and worn, particularly the kitchen. Overall, based on both the condition of the property and the way our safety concerns were handled, I would not recommend this company.

We were so happy to stay at Blue Heron Cottages January and February of 2025 (our fourth or fifth…read moretime--we've lost count)! As always, we had a wonderful time traveling with our two pups. Austen and Dani were so accommodating and welcoming, and took care of all of our needs quickly and completely. Denise, the owner, is so quick to respond to any email communication, and so very helpful. Ocean Beach, fondly known as "OB" offers so much, from Sunset Cliffs, shopping, easy walking, and such beauty. We love finding dinner at the Wednesday evening Farmers' Market, walking two blocks to the ocean from our cottage, and shopping downtown on Newport Avenue. It's great, not to mention unusual, to have a safe and secure parking spot off street, but BHC offers just that. And 20-30 minutes away by car: San Diego Zoo, Balboa Park, Coronado Island, Torrey Pines, Shelter Island, Little Italy, Gaslamp District, and more. We have already booked for next year!

Great place if you have pets - amazing location that is 100% pet friendly! Our 11-month old pups…read moreloved indoor and outdoor space

I came here to visit a friend and was impressed not only by the beach front view but also by the…read morecomfy convenience of this vacation rental. I noticed that the owner was very concerned that every vacationer had everything they needed from kleenex to shampoo and conditioner. And I absolutely loved the rooftop area where you can lay out privately or have friends hangout. The amenities included a bbq, full kitchen with utensils, and washer and dryer on site. Can't wait for my next stay!

From the owner: Ocean Front location in the middle of Mission beach on the Ocean Front walk boardwalkread more

We have been coming to the beach cottages every summer since I was a baby. This place is hands down…read moreTHE BEST. It may not be the most updated hotel on the boardwalk, but it has everything you need. The staff is always welcoming, the house keeping staff are friendly and trustworthy, the parking lot is gated and secured by a guard throughout the day, the rooms are always clean the grounds are well maintained, and after all the years of being loyal visitors, we have yet to experience anything negative at this property. I love that the grounds are secure and you can allow your children to go into the courtyard area and play the provided games with peace of mind- knowing that they'll be safe. They provide tons of outdoor seating options and grills for tenants, which makes cooking a breeze. In order to enter from the beach/boardwalk, you must have a room key to enter the premises- another awesome perk. This keeps all the riff-raft out of the area. &At night, they also require a room key to enter through the front of the building- which is a newer feature, and much appreciated. You can leave your beach toys & chairs outside your room without worrying about someone coming to steal it. We have locked our bikes up downstairs in the courtyard area & nobody messes with them. This is such a great place to stay & an amazing tradition that our family has. We look forward to our visit every May!

The Beach! What more needs to be said. Nice walking along the beach. Plenty of bars and…read morerestaurants. Weather perfect. Rooms could use a little updating. Bedroom good. Living room needs updating.

Wow, we will definitely be booking again! My family had such a fun stay and can't wait to come…read moreback. The kids loved being able to step out the front door and onto the beach. The house even came with sand toys for building sand castles! The adults appreciated sunset views while sipping a glass of wine and grilling fresh seafood on the sparkling clean grill. The house itself was spotless, which is my top priority when booking a rental. Great attention to cleanliness and the kitchen and bathrooms were well stocked with anything you could desire. Highlight of our trip was eating dinner on the patio and seeing a dolphin pod swimming by!

This was an amazing getaway for our family. The space was spotless, with plenty of room for all of…read moreus. I really appreciated the kitchen - fully equiped with everything you could want if you love to cook! We did a mix of both delivery (super easy, tons of amazing restaurants near the place), and cooking (again, well stocked kitchen along with a clean BBQ right outside). Loved that we could walk to the beach and the bay. My kids loved the bunk room and the balcony. Chairs/umbrellas/toys were in the garage, which was great as we came from out of town. The place is clearly maintained with a high regard to cleanliness and design - it looks recently updated. We will definitely be back soon, as I'd love to stay during the summer! Oh, and the beds were so comfortable!!

This place is a joke. We stayed here (unfortunately) kinda last minute for my daughter's 17th…read morebirthday, and invited several of her close friends. I was embarrassed to have them here. This place has been poorly, and I mean poorly redone by someone with zero skills. We texted the owner, agent, whatever he was, and told him that the smoke and carbon monoxide detector was missing. He never responded. Last night we had a bunch if younger kids partying next door. They weren't even that loud really, but you could hear damn near every word through the walls, and the stairs are only separated by a wall. Obviously not carpeted on their side.... The entry doors are hollow steel and you hear everything from all the units. The door to the common hallway is dragging on the tile they installed and screaches very loudly everytime its opened. The stairway smells like piss. The title installed in the commons have ruined the continuity of the steps, and landings causing trip hazards. Today the new occupants showed up for the unit vacated by partyers, and had to wait over an hour to get in because of the cleaners. The place smelled like armpit, curry, and pinesol. Not even really cleaned either. They wanted to use the bbq, and firepit, but the fire pit was non existent, and the bbq was a rusted filthy mess. The common area in the courtyard was non usable due to building materials and filth. The 2 owners/agents and a maintenance guy were there trying to clean it but too little too late. One of them asked us how we were enjoying the view, and I replied its nasty. He heard its nice... my wife asked him about the smoke detector and he went and bought one. He did come up later to install it. I fished for some insight as to who remodeled, and he said "they" did the work. There is a reason that there are a bunch of stock photos of the surrounding areas, jet skis, and the beach. Its because this place is a dump. They have tried to put mustard, and mayo on this turd, but the fact of the matter, is that it still tastes like crap. I do remodeling for a living, and everything they have touched is pure trash. The kitchen cabinets are painted trash under newer quartz tops. The shower downstairs is so poorly tiled, that water damage is eminent. The title floor in the kitchen has raised corners and trip hazards. The paint job is terrible, and is already filthy. Vanity top downstairs is separated and loose in several areas. The balcony handrail is attached to a 1x12 and is very loose. One good push, and someone will get hurt. The carpet adhesive left behind, and metal trim on the patio Is peeling off, and I tripped on a piece that my toe caught.The the carpet on the stairs is filthy. The new outside wood siding accent is buckled and has sharp edges that can catch your skin. The couch is damaged, uncomfortable, and stained. The barstools are not suitable to sit in for more than 10 minutes. I literally could go on for an hour. This was over 300 dollars a night on a Tuesday and Wednesday. Supposedly it gets up to 900 a night during peak. STAY ELSEWHERE!!! I tried to take some pictures of what it really looks like but my wife was getting mad. I hope this long winded review makes you think twice before staying here. Hopeful that the owners see this and fix some of these issues. But the sad fact is that people will stay here, and they'll get their money. What a dump.

I have submitted a formal complaint to Airbnb with receipts on this host. I booked a unit in…read moreFebruary for a full week in June. The total cost was over $2800 after fees. Less than a month before my stay Jeff and a co-host, Sisco cancelled my reservation saying they had to "redo" something in the unit and had to start on it immediately. They then stated the unit would not be available during my dates. Doing further research the unit was available to book weeks before my date. Then after I was cancelled and given my refund the dates I chose became available for a price increase equaling over $3500 plus fees. They most likely took a $50 penalty on their end. I could not change my dates and booked months out for a reason. I had to scramble and find a new stay because these guys wanted to be greedy. They realized they had an error for the price I was given and decided they wanted to cancel me for more money. As a host all they have to do is tell Airbnb that they are "fixing" the unit, then able to cancel someone. If I cancel my trip I lose half or all of my money to a host. This is not ok and should not be allowed and although nothing can really be done potential clients need to know how these folks handle business. I have also stayed at this unit before with a group of friends which is why I was familiar with it. I would NEVER book with this realty group again or this host.

San Diego is home to a multitude of beautiful beaches! There's something exciting about renting a…read morehouse at the beach. Why rent a room when you can rent a whole house just steps from the ocean? Our group did just that and made an exquisite beach house from Mission Sands Vacation Rental our home for our recent trip to paradise in Mission Beach, which spans nearly two miles of oceanfront. The property was everything we anticipated and more. It was full of charm and beautifully decorated! From the moment we walked in the door, we felt right at home. Our three-story ocean view townhouse featured 4 bedrooms and 4 bathrooms, as well as a private rooftop patio. It sleeps up to 12 people, so we had plenty of space, along with everything we possibly could have wanted at our fingertips. The house was ideal for our needs, as it was very well-equipped with all of the essentials plus some. It offered all the comforts of home with the added benefits being on vacation. They even offer a concierge service to guests who want to walk into a fully stocked kitchen or want recommendations for activities and restaurants in the city during their stay. There's the convenience of three parking spots, a full kitchen, washer/dryer, grill, WIFI, bikes, and 3 balconies for guests to use during their stay, just to name a few! Aside from all of the amazing amenities, the location of our rental was phenomenal. A few steps out the front door and down the walkway and you're on the sand! We could walk and ride bikes all around Mission Bay on the Bayside Walk and cut over to the ocean easily. The unit had plenty of indoor and outdoor space for socializing as well as private spacious bedrooms and quiet sitting areas for anyone to go off on their own and have some alone time. Perhaps our favorite spot on the property belonged to the rooftop patio, where we loved spending the day taking in the ocean breeze and the evening underneath the stars. Side note: We highly recommend making s'mores on the rooftop and taking in the sunset! In our experience, the rental process with Mission Sands Vacation Rentals was very streamlined, which is appreciated by those who are new to vacationing here and unfamiliar with the location. Whether you're planning a family vacation or quick getaway with your friends, you'll discover why Mission Sands properties come so highly recommended! Mission Sands definitely sets the bar high with its services, property location, and especially its level of hospitality during your stay. Great job Mission Sands! We didn't want to leave but we knew we had to when the time came. Thank you for the escape to paradise - we hope to come back and stay with you again soon!

Ocean Beach Park Units…read more Beautiful Location, Excellent Management -- But Long-Standing Safety and Maintenance Issues Need Addressing We've been coming to this unit at Ocean Beach for 5-6 years, and there is a lot we love about it. The view is fantastic, parking is secure, and the unit itself is spacious and consistently clean. Communication from the management company was excellent as always -- clear instructions on rules, security codes, and answers to questions before we even had to ask. That said, there are two issues we feel need to be raised, one inside the unit and one outside of it. Interior maintenance: None of the interior locks (bathrooms, bedrooms) function properly. This isn't new -- it's been an ongoing issue every time we've stayed here over the past several years. We understand things break, but a problem that persists for 5-6 years across multiple stays is a fixable maintenance item that shouldn't still be outstanding. Safety and enforcement in the surrounding area: This is the bigger concern, and the reason we're reconsidering how often we book here. Throughout our stay, we regularly encountered individuals in visible mental health crisis behaving in threatening or indecent ways near the building -- several instances of public indecent exposure, and unpredictable verbal outbursts directed at people who got within 40-60 yards. In addition, the public lot next to the building (between our building and the lifeguard station) has become a semi-permanent encampment of RVs and cars, with tents, BBQs, and debris that don't move for days at a time -- despite posted signage prohibiting parking from 2am-4am, which should give authorities the basis to enforce turnover. We regularly saw arguments, yelling, and thrown items from this same group. On our last morning, as we were checking out, five police cars and what appeared to be a sanitation crew arrived and began clearing the area. We had to leave before seeing the outcome, but the timing says it all: enforcement action came right as we were leaving, after being exposed to the underlying problem for our entire stay. This isn't a one-time thing -- it's a persistent condition of this stretch of Ocean Beach. It's had a real cost: we used to coordinate trips here with three other families, booking multiple units at once, and they've stopped coming because of what they were exposed to. We love this unit and we love Ocean Beach. But we're increasingly weighing what we're paying against what we're exposed to, and that comes down to a lack of consistent enforcement by the city and local businesses -- not anything within the unit or management company's control. If these two issues (locks, and the surrounding safety/enforcement situation) were addressed, this would easily be a 5-star stay every time.

Lovely remodeled condo with great views and amenitiesread more

Rented this amazing condo for a girls weekend in September! Fabulous location - we were in walking…read moredistance to everything! Gorgeous views of the bayside! Amazing out door space for relaxing! Spacious floor plan and larger bathrooms! Entire condo is beautifully decorated and modern decor, including a wine fridge! The out door bbq was also a wonderful addition!

I used this company to lease a house for nine months in Pacific beach because it was listed on…read moreZillow. When I got there The house was filthy, the electricity went off, and several lights in the house we're all burnt out, and The toilet was broken. When I called Ryan Scott and his associates, no one came to help. He sent texts and did nothing. Ryan Scott was terribly rude, never apologetic.and did not express any concern for my situation. It was very hot and the electricity was out and no air conditioning. And I was very concerned for my dogs. He never once called by phone to help. This whole company is a scam.

Awful! Asked for more money, did not want to change reservation or cancel. Luckily I got all my…read moremoney back from this guy and rented another place which was perfect. Beware, there are better places to rent in San Diego, stay away from these types of places where they buy up properties and rent out here, airbnb and other 3rd party entities. They are over priced places for tourist who think PB is where San Diego is. Not trustworthy!!! Watch out. I warned you!