We thought we were renting a Marriott property, since I went through Marriott townhomes and Villas…read more Unfortunately this property was "managed" by surf style. There were five of us, in a 3 bedroom, 2 1/2 bath home, for four nights. There were 3 towels in each full bath, 2 washcloths in each full bath and one hand towel in each bathroom. There were several crappy beach towels as well. I called and asked for more towels, especially washcloths, they snuck a few into the garage, and reminded me that there was a washer in the house! Are you freaking kidding me?!!! That washer barely worked, it took four hours to do two loads because the washer couldn't balance. The jetted tub didn't work properly, the ice maker in the freezer barely worked, the in house fireplace didn't work (they did tell us that upon booking), no problem there, we never wanted a fire. The people upstairs made tons of noise well after the designated 10pm quiet time. In hindsight we should've booked a couple of hotel rooms.

Rental property Avalon beach 3. Our experience raised significant concerns about the company's…read morehandling of an urgent safety issue and their communication processes. At approximately 6pm, we returned to the apartment and detected a strong smell of gas. We attempted to contact the emergency number provided, making repeated calls (15+) over a 24-hour period, but were unable to reach anyone. As no contact could be made, we arranged for an independent emergency gas service to attend. They arrived promptly and, as a precaution, shut off the boiler supplying four apartments after identifying a potential safety risk. We made further attempts to contact the company via phone, email, and social media, and provided multiple contact numbers (UK and US) to assist communication. We have retained records of these attempts. We did receive an email response after a delay; however, there was no immediate direct contact despite the nature of the issue. Given that this involved a potential gas leak, we would have expected the emergency contact process to function reliably and for communication to be more prompt. In our view, earlier engagement could have helped resolve the situation more quickly. We paid a total of $1,626.02 for the stay (around $406.50 per night). I felt a refund for one night would have been fair under the circumstances. After several emails, they first offered $210. I raised the issue again and mentioned I would consider a credit card chargeback, after which they added a further $162. While this brought the total refund to $372, it still fell short of what I believe was reasonable. After six emails, I decided not to pursue it further. Although the apartment looked lovely in the photos, in reality it was quite tired and worn, particularly the kitchen. Overall, based on both the condition of the property and the way our safety concerns were handled, I would not recommend this company.

Great place if you have pets - amazing location that is 100% pet friendly! Our 11-month old pups…read moreloved indoor and outdoor space

We were so happy to stay at Blue Heron Cottages January and February of 2025 (our fourth or fifth…read moretime--we've lost count)! As always, we had a wonderful time traveling with our two pups. Austen and Dani were so accommodating and welcoming, and took care of all of our needs quickly and completely. Denise, the owner, is so quick to respond to any email communication, and so very helpful. Ocean Beach, fondly known as "OB" offers so much, from Sunset Cliffs, shopping, easy walking, and such beauty. We love finding dinner at the Wednesday evening Farmers' Market, walking two blocks to the ocean from our cottage, and shopping downtown on Newport Avenue. It's great, not to mention unusual, to have a safe and secure parking spot off street, but BHC offers just that. And 20-30 minutes away by car: San Diego Zoo, Balboa Park, Coronado Island, Torrey Pines, Shelter Island, Little Italy, Gaslamp District, and more. We have already booked for next year!

I came here to visit a friend and was impressed not only by the beach front view but also by the…read morecomfy convenience of this vacation rental. I noticed that the owner was very concerned that every vacationer had everything they needed from kleenex to shampoo and conditioner. And I absolutely loved the rooftop area where you can lay out privately or have friends hangout. The amenities included a bbq, full kitchen with utensils, and washer and dryer on site. Can't wait for my next stay!

From the owner: Ocean Front location in the middle of Mission beach on the Ocean Front walk boardwalkread more

We really enjoyed our stay there. It is not a pretentious place and it's perfectly quirky. Well…read moreequipped, and with awesome staff who are very eager to help. We liked all the games for the kids and the fact that you could step out onto the beach. The cooking area was great for barbecuing and entertaining. We like to tell you could just relax and not feel like you're being watched. We will be back for sure

Wonderful atmosphere and accommodations for respite. Refreshed from this seaside stay.read more

Wow, we will definitely be booking again! My family had such a fun stay and can't wait to come…read moreback. The kids loved being able to step out the front door and onto the beach. The house even came with sand toys for building sand castles! The adults appreciated sunset views while sipping a glass of wine and grilling fresh seafood on the sparkling clean grill. The house itself was spotless, which is my top priority when booking a rental. Great attention to cleanliness and the kitchen and bathrooms were well stocked with anything you could desire. Highlight of our trip was eating dinner on the patio and seeing a dolphin pod swimming by!

This was an amazing getaway for our family. The space was spotless, with plenty of room for all of…read moreus. I really appreciated the kitchen - fully equiped with everything you could want if you love to cook! We did a mix of both delivery (super easy, tons of amazing restaurants near the place), and cooking (again, well stocked kitchen along with a clean BBQ right outside). Loved that we could walk to the beach and the bay. My kids loved the bunk room and the balcony. Chairs/umbrellas/toys were in the garage, which was great as we came from out of town. The place is clearly maintained with a high regard to cleanliness and design - it looks recently updated. We will definitely be back soon, as I'd love to stay during the summer! Oh, and the beds were so comfortable!!

Stay away from these properties at all costs. They will scam you…read more Jeffrey R (who claims to be Jeffrey G on air bnb) and his partner Sisco are absolute frauds - their main goal is to stack additional and unwarranted charges on top of your stay. We rented the property at 717 Island Ct for a weekend. Upon night 1, they quickly enforced their no noise past 10pm rule, and used aggressive language and behavior to dish us a $500 fine. We paid the fine as we recognized we broke this rule, although they could not prove it. The worst part of all came at checkout. Sisco reached out to me after we left and was furious about my group "damaging his walls" by coloring all over the walls of the house with a pencil. He sent me videos of the residence with markings all over the walls. "How could you do this? The disrespect. I will be notifying Air Bnbs and sending you charges for damage". Anybody with a brain cell can tell that these drawings upon the walls were done by a child. Confused, I denied the claims as I knew I left the place in better shape than I found it. He insisted it was my group, cussing me out and calling me disrespectful. I continue to object and got air bnb involved. Air bnb notified me that Sisco and Jeffrey have a HISTORY of fraudulent claims against customers. I told Sisco I knew that. Sisco then admitted that the video he sent to me, the one claiming I did the drawings, was an old video taken after a PREVIOUS GUEST. I will say, neither Sisco nor Jeffrey seems like very bright individuals, but was surprised that anybody would ever do this - let alone ADMIT their OWN FRAUD. They admitted to sending me a video from a prior experience and guest - knowing that my group had NOTHING TO DO WITH THE DRAWINGS on the way, and trying to get me to pay for the damage. Just to make this whole property, experience, and host and even bigger joke - the place did not come with toilet paper, no blankets for several "sleeping locations", no dishwasher soap (and they request you wash the dishes), and they watch you closely through an outdoor security camera. Stay away from this place and these clowns. Hope this helps someone one day!

This place is a joke. We stayed here (unfortunately) kinda last minute for my daughter's 17th…read morebirthday, and invited several of her close friends. I was embarrassed to have them here. This place has been poorly, and I mean poorly redone by someone with zero skills. We texted the owner, agent, whatever he was, and told him that the smoke and carbon monoxide detector was missing. He never responded. Last night we had a bunch if younger kids partying next door. They weren't even that loud really, but you could hear damn near every word through the walls, and the stairs are only separated by a wall. Obviously not carpeted on their side.... The entry doors are hollow steel and you hear everything from all the units. The door to the common hallway is dragging on the tile they installed and screaches very loudly everytime its opened. The stairway smells like piss. The title installed in the commons have ruined the continuity of the steps, and landings causing trip hazards. Today the new occupants showed up for the unit vacated by partyers, and had to wait over an hour to get in because of the cleaners. The place smelled like armpit, curry, and pinesol. Not even really cleaned either. They wanted to use the bbq, and firepit, but the fire pit was non existent, and the bbq was a rusted filthy mess. The common area in the courtyard was non usable due to building materials and filth. The 2 owners/agents and a maintenance guy were there trying to clean it but too little too late. One of them asked us how we were enjoying the view, and I replied its nasty. He heard its nice... my wife asked him about the smoke detector and he went and bought one. He did come up later to install it. I fished for some insight as to who remodeled, and he said "they" did the work. There is a reason that there are a bunch of stock photos of the surrounding areas, jet skis, and the beach. Its because this place is a dump. They have tried to put mustard, and mayo on this turd, but the fact of the matter, is that it still tastes like crap. I do remodeling for a living, and everything they have touched is pure trash. The kitchen cabinets are painted trash under newer quartz tops. The shower downstairs is so poorly tiled, that water damage is eminent. The title floor in the kitchen has raised corners and trip hazards. The paint job is terrible, and is already filthy. Vanity top downstairs is separated and loose in several areas. The balcony handrail is attached to a 1x12 and is very loose. One good push, and someone will get hurt. The carpet adhesive left behind, and metal trim on the patio Is peeling off, and I tripped on a piece that my toe caught.The the carpet on the stairs is filthy. The new outside wood siding accent is buckled and has sharp edges that can catch your skin. The couch is damaged, uncomfortable, and stained. The barstools are not suitable to sit in for more than 10 minutes. I literally could go on for an hour. This was over 300 dollars a night on a Tuesday and Wednesday. Supposedly it gets up to 900 a night during peak. STAY ELSEWHERE!!! I tried to take some pictures of what it really looks like but my wife was getting mad. I hope this long winded review makes you think twice before staying here. Hopeful that the owners see this and fix some of these issues. But the sad fact is that people will stay here, and they'll get their money. What a dump.

We were not able to get into your unit every single day of our trip without 50+ attempts to unlock…read morethe door. The door is broken. The code does not work 99% of the time. I called them to tell you about this issue and you said you'd send someone over to fix it and then call me back with the results. This never happened. This was unacceptable frankly. This issue messed with our plans and experience every day. On new years day we had to go back at around 10pm to prepare for our early morning flight, but we could not get in. I tried calling you and Airbnb, but I didn't hear back from you and Airbnb didn't reach back out until 6am. While we were drenched in the rain, my girlfriend and I continued dozens of attempts to unlock the door. It took almost an hour. We finally got in by some random miracle. I'm requesting money because not being able to enter a unit is a critical issue that ruined my entire trip.

Our family rented a home off of Airbnb that Mission Sands manages. We were very excited about…read morespending time in Mission Beach. Sadly, the house was not what was advertised or expected. Several several emails to Mission Sands with not 1 response. We have now put in a complaint with Airbnb since the condition of this house was completely unacceptable. Be aware of renting "The Big House" in Mission Beach. Great location, but that is about all that was good about it. I have pictures and emails to prove our claims. The sad thing is this company, that has sooo many good reviews failed us without even an acknowledgement of our complaints.

Lovely remodeled condo with great views and amenitiesread more

Rented this amazing condo for a girls weekend in September! Fabulous location - we were in walking…read moredistance to everything! Gorgeous views of the bayside! Amazing out door space for relaxing! Spacious floor plan and larger bathrooms! Entire condo is beautifully decorated and modern decor, including a wine fridge! The out door bbq was also a wonderful addition!

I used this company to lease a house for nine months in Pacific beach because it was listed on…read moreZillow. When I got there The house was filthy, the electricity went off, and several lights in the house we're all burnt out, and The toilet was broken. When I called Ryan Scott and his associates, no one came to help. He sent texts and did nothing. Ryan Scott was terribly rude, never apologetic.and did not express any concern for my situation. It was very hot and the electricity was out and no air conditioning. And I was very concerned for my dogs. He never once called by phone to help. This whole company is a scam.

Awful! Asked for more money, did not want to change reservation or cancel. Luckily I got all my…read moremoney back from this guy and rented another place which was perfect. Beware, there are better places to rent in San Diego, stay away from these types of places where they buy up properties and rent out here, airbnb and other 3rd party entities. They are over priced places for tourist who think PB is where San Diego is. Not trustworthy!!! Watch out. I warned you!