Such a pleasant experience i get whenever i come to this store. The staff are always friendly and always calls me by my name. I been in retail business for over 8 years. The reviews are always a big challenge for the small business owners. I hardly give any reviews but since this store is my go to store for lots of my needs like NOTARY which is I need every week. Good part is that i never have to make an appointment, i always walk in and the notary is there to help. It saves lots of my time. I have done quite a few shipping for my important packages for next day air. It always reach on time. Never had a problem. I have used their shredding services. Its very cheap compare to the other place i been to. Also over 25 lbs, I get very good discounts. Since my office is full of important documents piles up. Its a good deal. I have used their computer service. This is something new to me but its a very go to service for me. Sometimes i have something to print out and don't have time for it then I just email the store my documents and they have the print outs ready and since i live very close to the store, i pick it up on my way to work. I have recently got my passport photos done here. This is something i find very useful for my passport renewals or if i need pictures for any other use. This store does really good with their services. And they deserve really good reviews too. I have seen on YELP And GOOGLE that they have 95% good reviews and some here and there negative review. As today Sunday, i have nothing to do. I was just reading the negative reviews just that i was curious that how this nice store could get any negative reviews. Reading the negative ones little amaze me that how people write the review may to just to get their frustration out or they just had a bad day. Most of the negative ones are i think for computer service. I mean common, why the store will give you Free printing. They have to charge something for their services. Any place you go, there is a price you have to pay. Some places have more and some has less. If you really don't like the price, please you can choose the different location. But after paying and then you complain, its kind of not fair to the store. One recent review i read about the girl dropping the fed ex package to the UPS store. I mean please give me a break. You came to UPS store and you expect that they deliver your fed ex package on time. I think they just do take it as a courtesy to save your time. if the package is very important, you should have drop it fed ex store and get the receipt. Please people be sensitive when you put negative review for some business. Every small business works really hard. Anyways i just wanted to support my go to store and help them out again and again just because of their nice SERVICE. I love this UPS Store. read more

I recently shipped a package through UPS with assistance from Swati, and my experience was excellent. From the moment I arrived, Swati was professional, friendly, and incredibly helpful. One thing that really stood out was how well she knew her customers by name. It was clear that she takes the time to build genuine relationships with the people she serves, creating a welcoming and personal experience that is rare these days. Swati patiently answered all my questions about shipping options, delivery timelines, and package tracking. She carefully explained the available services and helped me choose the best option for my shipment. Her attention to detail gave me confidence that my package would be handled properly. The shipping process was smooth and efficient. Throughout the process, she remained positive, knowledgeable, and focused on providing excellent customer service. What impressed me most was her ability to recognize and greet customers by name. That personal touch made the experience feel much more than a routine transaction. It showed her dedication to customer care and her commitment to making everyone feel valued. My package arrived on time, and the entire process was stress-free. Thanks to Swati's outstanding service, I left feeling confident and appreciated as a customer. I highly recommend this UPS location and especially Swati for anyone looking for professional, efficient, and genuinely caring service. She is a true asset to the team. read more

This store is amazing, I've come here multiple times for different services, including printing, Amazon returns, shipping, and more! Im especially impressed by their printing services! I came in unsure of what exactly i was looking for when wanting to print out some pictures. Thankfully, i received assistance from Swati. She was so nice and patient with me, she showed me different paper options and different sizes helping me find the best options. Eventually we were able to print my pictures and they came out amazing! The quality of the prints were excellent, i truly was so happy and impressed by the customer service provided by not only Swati, but by the rest of the employees there! The entire time I was there, the employees showed me kindness and patience, and even gave me their own recommendations for printing. If you ever need to do some printing i strongly recommend coming here to get it done. You'll receive great quality prints for reasonable prices and they'll be done in a matter of minutes! As indecisive as i was going in, they made the process so quick and easy for me. I also strongly recommend this store for their shipping services. I always go in knowing they'll pack and ship my package with the upmost care! Each and every time I've come into this store, it has been so organized and clean, and the employees are always so welcoming and helpful. I truly recommend this store to everyone! read more

This is just to update this review that this is the The UPS store. All the store will have different prices. I wanted to thank the customers who really like our service. And I wanted to apologize to the customers who have some kind of inconvenience experience here. If the review is about the price, all the store prices are different depending on the Box sizes, the customize box size's price are different too. We do our best to go as reasonable as we can. This is our everyday practice on how to save my customers money and they can be my regular customers. However, this is a franchise store so all the UPS store selected products prices are varies. I appreciate all the reviews good or bad, it will just help my store to improve. If any customer have any inconvenience at my location, please be free to call me or come and see me, I would love to talk and discuss the issue. I really truly appreciate your business. Resolving with each other will actually solve the problems, something's are beyond our control but something's can resolve by discussing. I would love to talk to my customers one on one to understand their needs. My staff and I always try our best to provide the best service. For my new customers, we provide SHIPPING,NOTARY, LIVE SCAN, SHREDDING, PASSPORT PICTURES, PRINTING, INTERNATIONAL SHIPPING, MAILBOXES, FAX, WIDE FORMAT PRINTING, FREIGHT SERVICES, and more services. read more

Such a HONEST Employees here. I started liking this store more and more now. Just went to this store to make some copies. I was helped by one of the guy. I think the manager lady was helping one of the customer. The customer wanted to purchase the stamps, the manager had mentioned like 100 times, that this place has the retail price for the stamps still the customer didn't got it and said please give me a roll of stamps. I had like thousands of copies to make so I was there for a while. After 10 minutes the customer for the stamps came back and started yelling at the manager, that why she charged her more than the post office. The manager was nice and calmed, she said its ok mam, if you don't want it, we can refund your money, but we did mentioned that it is the retail price. But I don't know what was wrong with that customer, she keeps yelling and yelling to her and the poor manager had a nice smile and trying to calm her down. I really hate some kind of customers who think that they own the whole world. its really not fair to the manager. She could have got refund and leave. instead of making someone feel really low and just want just doing her job. I really want everyone to know, that this store is the best store. read more

Such a HONEST Employees here. I started liking this store more and more now. Just went to this store to make some copies. I was helped by one of the guy. I think the manager lady was helping one of the customer. The customer wanted to purchase the stamps, the manager had mentioned like 100 times, that this place has the retail price for the stamps still the customer didn't got it and said please give me a roll of stamps. I had like thousands of copies to make so I was there for a while. After 10 minutes the customer for the stamps came back and started yelling at the manager, that why she charged her more than the post office. The manager was nice and calmed, she said its ok mam, if you don't want it, we can refund your money, but we did mentioned that it is the retail price. But I don't know what was wrong with that customer, she keeps yelling and yelling to her and the poor manager had a nice smile and trying to calm her down. I really hate some kind of customers who think that they own the whole world. its really not fair to the manager. She could have got refund and leave. instead of making someone feel really low and just want just doing her job. I really want everyone to know, that this store is the best store read more

One of the best UPS STORE. I usually don't give reviews for anything but I had to for this store. Yesterday I went to notarize my document. As usual this store was busy. So I waited in line. Swati the Manager over there greeted me right away and said she will help me as soon as possible. I appreciated and just hearing the conversation she had with the other customer. The customer wanted to print the documents from the internet. Swati said sure I would love to help you on that. So told the customer to use the public computer and the price to use it. The customer got the heart attack of hearing $2.50 to use the computer. And he was just complaining and complaining about the price. I mean common I use the computer service all the time here and its so reasonable compare to FEDEX and even Office Depot. once I been to FEDEX because there was no UPS Store near me that time, and my bill was over $11 for 5 minute to use the computer and 1 page printed. People really need to aware of the prices around them before complaining and make look store employees look bad. read more

A+ Service. Very Nice and Very Professional, My friend and I are very regular customer at this location. We have used almost each and every service they offer, and all have the best quality. I usually don't put reviews for anything but for this location I want to put it. During my few visits at this location, I been noticing that some customer are have so wierd request or questions which so hard to answer and they don't get that asnwer they get mad at the people behind the counter. I live in this area for more 6 year now. And people are very crazy and cheap. Even the pen or office supply cost them $1, they behave like they have to pay million $$ for it. So crazy people.. But the people behind the counter, always are very calm and try to resolve their problem and I saw that some customer comes mad but they leave happy from the store. Thats why I love this store and the people. I have to put this review becuase I read some negative reviews about this location but ITS REALLY NOT TRUE....... read more

its like a one stop shop for me... I just love the way I was treated. EXCELLENT customer service. I just went for Notary, but I end up doing copying, faxing and mailing my documents with very good price. the same day I went to drop off some packages, but I forgot the label at home. the manager offer me to use the printing services, and I printed the label at the store. Save me the 15 minute trip to home. I just love it. They make it very easy for customer. I have to mention that they are very helpful to all the customers. While I was there for my Notary, the other associate was going extra mile to help the customer. They help out the old lady to get the boxes out of the car and did all the transcations while she sit in her car. I was really impressed. LOVE THE UPS STORE IN FULLERTON. I will suggest all to use this store. read more

Really store and nice employees. Came here to notarize some documents. I had quite few documents to notarized. I knew it will take me really long . As I have a little leg problem, I couldn't stand much. The lady is so kind that she offer me her chair and they were all so patient with me. I felt like so friendly over there. Usually with my leg problem where I go, usually person behind the counter get little impatient and irritated. But this store are SUPER NICE. Now I know where to come where I feel like home. Such great place to take care of all shipping, notary, passport pictures and they also have shredding services needs. I am going again as I have lots of paper to shred. read more

Hi To all the customers who had the worst or the best experience at the UPS Store 2271 W. Malvern Ave. Fullerton, CA 92833. The UPS store is under NEW Management and New Ownership. If you had the worst customer service experience, please experience our new Mangament customer Services. We go extra mile for the customers. We have few customer coming back after just for the BEST customer service. Please check out the UPS STORE in fullerton which is under NEW MANAGEMENT for all other new product and Services. Printing, Notary, Shipping, Mailbox Services(on sales right now), Packaging, Fax Services, Office Supplies and many more... Thank You. read more

This store and its employees are fantastic. You can tell the owner cares about what she does and will do whatever it takes to help her customers. Whether I come here for shipping, printing, or otherwise I always know I will leave satisfied. When I ship any fragile materials they package it with the proper care that the items deserve. This past Christmas I specifically sent some ornaments across the country to my family and they arrived there on time and undamaged - perfect. I would definitely recommend this UPS Store for any of your shipping or office needs! read more

Super service. I had to return the package. The label said postage rewuirdd. I was ready to pay $10 for the package. The girl names sweetie suggested to call the company and get prepaid label. I called then and they email me. She printed out for me and I did my free shipping. Usually retail business kook for their profit and charge the customer but she she is so helpful and like to help people instead of looking for her profit. I really salute her dedication to customer service. My forever store now. read more

The staffs are very friendly and try to help me choose right service from UPS lines. However, they offer post office service too and it is way over priced. I had a letter ship to Los Angeles and it cost $8 by ups ground and $9 by USPS priority mail. I asked twice if the post office price is right and she said the price from usps direct. I check with post office today and it turned out to be $5.99. They should change the price or at least they have to explain they charge more for their service.... read more