EXCELLENT customer service! Swati and her team are THE BEST... they are efficient, friendly and knowledgeable. Winning combination for me. I have a mailbox here and frequently receive and ship packages. It is always a pleasurable experience. Highly recommended! read more

Seriously a 5 star visit every time I visit. This time I was helped out by Tiana, and she was seriously one of the coolest people I'd ever met and a great conversation! She greeted me when I came in and noticed I looked unsure of what to do with today's package that hadn't been boxed up, and asked me if I needed help. She did that in a timely manner and had me out in a jiffy which makes me a happy and want to be a loyal patron. I never thought I'd be writing a review for a ups store on yelp, but they really deserve it, the entire team seems to work with each other really well which is really nice to see. Thank you for your service and your help Tiana! read more

Came here last minute to get some stuff printed and faxed. I received excellent service from the employees here! Even during these busy holiday times :) read more

Great service! Quick and easy. Whoever the 3 individuals were working today 7/16 did an amazing job. Very professional and friendly. Would come back to use this ups store again! read more

Visited this UPS store Wednesday morning (April 29, 2020) and i was assisted by such a friendly, helpful associate. Im bummed i didnt get her name but she was so awesome and patient with me. It was my first time shipping out a package with UPS and she helped me with every single step of creating my shipping label to get my package shipped out fast! Thanks so much for being open and for welcoming your guests with fast and friendly service :) read more

great store, great owner with excellent customer service. i needed to return a package to fedex and the owner was very polite to take it for the fedex guy. read more

The staff is very friendly and they always go above and beyond. I've lived in the neighborhood 3 years now and they are always welcoming and willing to help. Love this place! read more

Great place I love avoiding the post office I've been coming here exclusively for two years the staff is wonderful and very friendly and highly recommended and Indian and very efficient. If you are really nice they will sometimes do you favors for example they let me in after hours once on a Sunday to mail a package read more

I love this UPS location. Everyone is so professional, friendly and helpful. I've been in other locations that were not very helpful and I appreciate everyone here. It's my go-to for mailing out packages. read more

This is the worst UPS Store. Their customer service is the worst I've experienced. The young gentleman tried to argue with the customers and talk back to me when a customer asks for a specific service. So unpleasant to go inside the store to interact with their staff. Stop being so stubborn and trying to convince the customer your way is right. When a customer asks for a certain service you provide it whether you agree with them or not. Just because you're lazy and don't want to work doesn't mean you can just ignore their requests. read more

Great service. Went to print some handouts last minute and they were so helpful! Will be back for sure in the future.

I visit this store to do all my Amazon returns and every visit has been super simple. Everyone working there is always kind and their service is quick. The average time I spend in the store is less than 2 minutes, maybe even 1 minute, but probably because I go during non-peak hours, but still! read more

This UPS store has the BEST customer service I have experienced in a very long time, which is why I purposely drive past by another UPS Store to receive my services here. Apparently there are quite a few customers that do the same. That alone says a lot about the customer service they provide. They do so much more than shipping. I was able to get my live scan, notary services, got a copy of my keys, they faxed and scanned my documents and I even purchased my holiday stamps in one visit! Swati and Tiana are always in front and seem to know almost everyone who walks in by name. Some I believe are mailbox holders but others seem to be locals. There is a gentleman in the back that does most of the packing and he really seems to be quite the pro at what he does back there. All my packages always arrive in one piece! It's such a welcoming environment and they truly make it a point to make each customer feel special. I will always drive that extra mile to be serviced by the staff here! read more

swati has great customer service goes above and beyond i recommend this store for great customer service very clean place and professional

I aways use this store for drop off of Amazon returns. They are friendly and fast. However today I had to ship a package. I was shocked that they charge for the free ups boxes. I can understand if it was a box or something non ups. However no way should they charge for a ups shipping box. read more

The service was outstanding. The young man behind the counter was very polite and professional. He made my experience very pleasant.

Ever since I confronted the main female worker (that has been working here for years) about returning my business mail (claiming she didn't recognize the business name) she avoids eye contact and no longer greets me when I walk in. I guess customer service and manners don't apply to all customers. Disappointing really. read more

I really like going to this UPS location. It is so convenient and beats the post office any day. The line moves quickly and the staff is so incredibly helpful and kind. Special thank you to Swati for helping me so quickly and to Christian for letting me use some white out and a pen when I was in a pinch. Very friendly staff! read more

Store closes at 6 pm on a Saturday. I went by thinking they closed later. Even though it was closed they were still there and willing to help. Definitely above and beyond. read more

I have been going to this UPS Store for the last 18 years and I have always been met with a smile and a friendly greeting. Swatti is the owner of this wonderful UPS Store on Malvern Ave in Fullerton at the America Heights Town Center and she has taken extremely good care of my entire family all of these 18 years we have lived here. They remained open during the entire time of the pandemic and they took care of all of our needs throughout this period. All of the staff members are professional, friendly and always ask us if there is anything else we need before we leave with complete satisfaction. I would recommend that anyone who has anything they need done at a UPS Store, including recording a Notary Public you should make the trip to this wonderful business located at 2271 W Malvern Ave in Fullerton. You will be rewarded with a smile. Benjamin read more

Great UPS. A husband and team own the business. Another perk is that they are both Notaries. Excellent pricing for shipping, printing and internet usage. Parking is tricky because of the plaza that it is located in. Exceptional customer service. read more

Best customer service, the lines move fast, open late and 7 days per week. Better than the ups down the street from me. Would recommend this place !! read more

The staff at this UPS store are awesome! Friendly, attentive, efficient, problem-solving service. I've had my PO Box at this location for the past three years. I regularly use them for my e-commerce deliveries and returns. I also use them for notary services. Always great service. read more

Amazing service with amazing attitude, they work fast and help me out so well. They are very helpful and do so many services. They have such nice and cute holiday boxes to use to ship out and explained everything very well. Amazing store and will go again! read more

Great place to work. Friendly workers. Great customers. Newly remodeled store, looks great. Call first to confirm notary is available. Open Monday through Saturday. read more

The UPS Store - A great place to work! - Printing Services Near Me - Fullerton, California

Great UPS location, my go-to spot for all my shipping needs. This is not even the closest location to my house, but I go out of my way to come here for the best service. read more

I have been using their services for both shipping and notary since moving to this area a year ago. The staff here are always friendly and welcoming. They know exactly what I need every time I walk in and I walk out completely satisfied! Plus the line always moves at a good pace. read more

As an auction house, we have buyers all over the world that win our items. Swati and her crew do an excellent job in getting those items to our buyers in a timely manner. Swati and her crew are fast and efficient and great people to do business with and I would recommend them to everyone!! We have been using Swati for all of our shipping needs for the past 4 years. We have used other UPS stores and were not happy with them. Swati and her crew get 5 STARS from us!! Thank you. read more

This place is great need to use the computer to make about 300 flyers the computer rental was less than like 3-4.00?!? for the hours I spent making and reviewing on their computer The owner was kind enough to bring me a chair I was there for so long. And they didn't even charge me for the sample pages I made to make sure it looked good before printing it out in color I spent a few hundred for my flyers and still far cheaper than other places I've been to All in all I love how friendly this UPS store is compared to the other one nearby Will use them again read more

The team that operates this UPS store is so professional, friendly and fast at everything they do. I help operate a small business from home. We couldn't survive without this UPS store and mailbox! read more

This UPS Store staff provided excellent and friendly notary service. Easiest way to get any of your legal documents notarized. I recommend this store, staff and service. read more

First, all the staff here is service-oriented, friendly, and professional - even when some of the customers have been extremely rude to them, which I have personally witnessed. I have had a mailbox here for two years and they have always been great with my packages and mail. I have also used them for Amazon returns and other services and never had any problem. The store is clean, run efficiently, and staff is friendly. Can't say enough great things about Swati, Brian, Christian, and the entire staff! read more

I came in close to closing and Swati was so kind and helped me tape my labels onto the package!

So thankful for UPS. Went to USPS they do not notarize. Stopped by ups with my landlord, took no time. The whole process was so much easier then I remember in the past. Swati Patel was the kind woman who helped me. Thank you. read more

Thank you ANUPAM SHETTY!! His customer service was amazing because I came in with a box that would've cost me a lot of $$ to ship out but he helped me reduce the price by offering to put my item in an envelope! Not only was he very friendly, but he really tried his best to help me out! Thank you once again! read more

Excellent customer service and great support for all the services offered. The staff is attentive to detail, friendly, and very helpful. I highly recommend this location and will be happily returning here when the need arises. read more

Swatee is the owner and this place is family owned and she is always has great customer service and know what she's doing. Go here on a daily basis returning packages or sending something out. read more

My only stop for shipping and packing needs. Everyone is friendly and they go the extra mile! Love these guys!!

I needed to shred 54 lbs. worth of personal documents. Searched online for document shredding services nearby. UPS website had a link to this location with offer of Shred 1 lbs. and get 1 lbs. free. Drove out there to get it done. Presented the coupon (see attached), but the clerk refuses to accept my coupon and questions where I've obtained it. I duplicated the download process from my phone in front of her but she still refuse to honor it. She claims the coupon does not have a QR code thus she can't accept it. I replied, "Ma'am, how is that a customer's problem? I have shown you the website for download personally in front of you." She offers me 15% off AAA discount instead. Only $2 difference, but I decided to go to another location. I have been coming to this location since 2011. If they are willing to lose a customer of 8 years over $2, oh well... By the way, another UPS store (Euclid) gladly accepted my coupon that's downloaded. Guess I will be going there instead. Also, I don't see the folks I used to see working here anymore. Did this place get sold recently? Update: I see that reply that was written by this store accuses me that I wanted 50% off. Not true. The coupon clearly says Shred 1 lbs. and Get 1 lbs. Fee Up to 10 lbs. Why would I want something more than what the coupon states clearly? I have also mentioned that 15% off offered was only $2 difference. If I demanded 50% off, that would be $19 difference. read more

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Amazing service and caring attentive staff. Definitely go here for your shipping needs. I needed to ship some glasses frames back for a return, I was there to buy a $6.99 roll of tape to tape up the package and send it out, well the guy at the counter saw that and offered to save me the money and tape and pack himself, all I had to do was buy a box which I needed anyway. Was in and out in 2 mins, and saved $7. Thank you! read more