Always great customer service. Multi tasking as they try and treat each customer quickly. I've been…read morereceiving business mail and packages for over ten years here and appreciate that I don't have to worry about deliveries. Even accidentally sent a pallet of items there and they received it and called me to pickup asap which I did. They have many tasks to do so give them some patience. Highly recommended

This is a DHL drop off for international returns. They have rental mailboxes and dulces from…read moreMexico. And friendly, personable service. The system was down when I arrived to return some shoes to the UK. There was a system upgrade that was taking an inordinate amount of time. The gentleman shared that his wife is usually working, but he had a day off and was there instead. He told me they went to breakfast that morning. We compared local restaurants. I was there a good 15" just chatting. Other customers came and went and the conversation picked up where we left off. Ultimately, the system did not come back on line in the time I was there. I took a photo of my package and his business card as proof of the drop off. Today I looked to see the package was delivered. This is a mom and pop establishment worthy of my patronage.

Huy and Dayana are exceptional. Their customer service is consistently warm, attentive, and…read moregenuinely kind. The store is spotless, well‑organized, and welcoming. They offer a wide range of services, including mailboxes, shipping, water refills, Live Scan, U‑Haul rentals, and more. If you value trust and reliability, this is the place to bring your business. I came in for a Live Scan and received fast, friendly, and professional service. I truly appreciate the dedication of these small family owned businesses like this one. Thank you, Huy and Dayana.

The service and customer service is amazing!! Diane was very…read morehelpful and sweet with the live scan process Will definitely recommend! Thank you!!

This is a neighborhood post office, just like a regular post office, but without the line…read more It's clean and bright with a glass front window, next to the Tea shop (which is undergoing a renovation). And adjacent to a great nail salon and an independent bookstore. This is the ideal spot to drop off your packages for Christmas. They wrap the presents for a reasonable price. They carry forever stamps and some.

My 80-year-old mom found this item at Costco and wanted to ship it to my son for Christmas. Without…read morethe tin the stats are 13x13x6" and 1.3lbs so let's say this is a whopping 3lbs. She went to this store and bought a box and shipped it, apparently 3 day shipping on 10/3/25. It is expected to arrive to me tomorrow. She paid $161 for a box and shipping for this $50 item. I saw it at my Costco a few days later and knew she got it so I let her ship it. Had I known they were going to charge that much, I would have had her return it. They said she was there with another lady (she usually drives with someone else). Tell your elderly loved ones to watch out. They said there is nothing they can do now. Glad they made some money off of her. Feels like bad business. Thanks for your reply. You wrapped it up then Saif, "that will be $161.34." She didn't know what to say and she is a very nice lady so she paid. She said she was stunned and will go to her regular place by Vons. It was sent UPS and it hasn't even arrived yet. Was shipped 10/3 in the morning and today is 10/7 in the evening. Apparently you sold her a box. Can't wait to see how huge is it, but I see it is not itemized on the receipt. Again...seems you targeted an elderly woman who didn't know how to say no. At least you got that much from her! Sad.

I love this place. They took my tires prepaid from FedEx, no questions asked…read more I went to Lakewood FedEx and they said I had to ship these inside a box. I was really upset, cause this was also the same way it was shipped to me. This place takes all shipping carriers and the owner is so cool and friendly.

Flexpostal is a gem for the Cypress community. Rosa is awesome! By far the friendliest and most…read moreefficient you will ever find. Business driven with all the services you need. Packing and shipping, notary, U-Haul rentals and supplies, mailbox rentals, printing, professional business services - you name it and she will get it done. Cleanest store in the city, a beyond welcoming environment. Small businesses like this deserve the best support of the community. I highly recommend visiting when in the area.

kenny was very helpful and attentive during my first visit at the ups store…read more he went above and beyond with his customer service

Ughhhh what a long overdue review. This UPS is unfortunately the one closest to my house and I…read moreabsolutely hate coming here, at all costs. The only reason I'll step foot into here is because I'm returning something to a company that used UPS. The customer service here will definitely blow you out of the water for all the wrong reasons. Rude and unhappy employees. I swear they try everything to have a "problem" with every package being returned. I don't know if they are annoyed by Amazon returns, but if they are then don't offer them. Don't make it difficult for customers. They obviously make money dealing with Amazon returns, so why are they acting so rude as soon as they know you aren't "buying" anything from them? I really do believe they nitpick at every single order. I tried returning something in a box and they wanted another box wrapped around it. But the other return I had had the exact same packaging and that one was okay?? They told me I had to spend $4 for a bag to go around it. Why would you charge $4 for a bag? That's ridiculous! I didn't have my wallet on me because the return was free, so I had to go all the way home just to meet their requests without paying. At this point I refuse to spend any money here and I hope it was worth it for them to get a bad review over their stupid "policies." The poor guy in front of me had to pay $88 dollars to ship a medium size box. Like come on! These prices are ridiculous. I own a business and ship my own products using pirate ship and a rollo printer and have never paid more than $25 to ship across the country and for a heavy package. Felt so bad for the guy in front of me having to pay that. Shame on you UPS

Awesome experience with these guys, super easy to work with and a great source of knowledge for…read moreyour shipping needs. As someone who rarely ever ships anything, this is the perfect place to go. They just helped me ship out a golf club and it couldn't have been a more pleasant experience. Will absolutely be back!

The service I received from Gabriel was what should be Customer Service should be but is rarely…read moreavailable today!! I shipped a care package to my daughter, who is studying in Berlin. Shipping anything today has become so expensive with any carrier, so he advised the most efficient shipper that would deliver in the most reasonable amount of time. Pak Mail has secured my loyalty as my go-to shipper!!

My go to UPS store…read more I typically go here for Amazon returns, but also the periodic shipping out of a package. I always have great service from the employees here - specifically there are 2 guys who you typically see working, which I just realized I've never gotten their name. When I need help deciding the size of something, they're very informative and I love that they don't try to up charge anything. They're honest and helpful always. I will continue to use this specific UPS store location an I recommend it to any neighbors and friends in the same area.

As always, I get excellent customer service. Everyone here is kind, personable, and hard working…read more FIVE STARS. Thank you.

I went here because Amazon gave me a sticker printout for USPS to deliver for an order that I…read moredidn't want. The order in question was Papermate Elite mechanical pencils. They were quietly discontinued between 2020-2022. But there's a couple on the internet, such as Amazon. I was told to go to this store to have the sticker printed out. The minute I walked in, it was cold and it almost smelled like a freshly painted house. It reminded me of the time I moved into my new home with my family. The female employee was kind and straightforward with me as I explained to her why I need to return this. Then she told me how to get a QR code but because it was a return replacement order. There wasn't a QR code. So she told me to call customer service. But I insisted on just paying this whole thing and get it over with. There was another family walking in, and the woman was holding some papers for Notary reasons. The female employee told me that she had to handle the customers with notary and that her male colleague would help me. Her male colleague got everything printed out and put my pencils into a blue bag to be shipped out to Amazon. The price was $6.49. $2 for the bag and $4 for the return sticker label. Good thing it wasn't expensive. I told him my story and he was incredibly understanding.

I just visited the store today to drop off packages. Some asshole piece of shttt cut in front of…read moreme, and I confronted the asshole and the clerk. The asshole insisted that he was there before me, when he actually walked up from behind me. Talking about a piece of lowlife. When I told him, he was not there when I came there, he might have left and came back later, he shut up. The clerk didn't do anything about it and continued to help the asshole. I told them to check the camera and they also shut up. Another stupid and dumbass store. -------------------- Note to TJD manager/owner: Your response to my review showed the kind of person you are no less than the jerk that cut me off. I simply reviewed the truth, your response showed who you are as a person, in your own words. If you love and approve the kind of rude customers that cut in lines, I wish you WILL ONLY have those customers in your store, and I am more than excited "to take my business elsewhere" as you stated. I thank you for your response which showed me the kind of person that owns this UPS store, and I am happy that I will not support or be your type of customers. Being a new UPS store and all, and your obnoxious attitude, you will 100% get what you deserve in the very near future in multifold. ----------- FYI, TJD/manager removed his UPS's owner's response to my review.

I needed a notary so I came here. Not sure why they have negative reviews, but I received excellent…read moreservice! The staff was super friendly and nice, maybe that's because I had my pup in a backpack with me. He generates a lot of interest lol But seriously, everyone was so friendly and accommodating. They greeted everybody that came in. They notarized my document quickly, and I was done in under 10 minutes. The place has things you need like cards and cute little knick knack gifts. I would definitely come here again for their services. I highly recommend them to anyone.

I am so impressed with the level of full-service at The Mailbox on P.C.H. at the Marketplace right…read moreby Trader Joe's. I have a mailbox rental here and they also take care of my outgoing mail or when I need to send a package. I am able to receive packages that might otherwise be left on my doorstep in Long Beach and could disappear and I just pick them up on my way home from work-it's perfect. So I'm relieved knowing that my mail and my deliveries are secure. Every year around tax season I drop off tons of shredding it's unbelievable how much stuff accumulates and the price for shredding is completely reasonable and since I've been using them for more than 10 years I trust them too. OK and I just have to mention their gift shop! Completely unique gifts and cards, I'm not much of a mall shopper and I love to support Robin and her small business I want them to stick around pretty much forever so I can't say enough good things about her business!

Adriana at the front desk was amazing!! She was polite,…read moreattentive and just a pleasure to work with. I walked in 30 minutes before closing time and even though there was a line after I arrived she kept cool, continued smiling and provided great service!! We need more Adrianas in the customer service industry. Happy New Year to Adriana and team.

Just wanted to say thank you very much ADRIANA for always smiling and being such a kind lady with a…read morebeautiful heart...you always make me feel special and treat me the best out of anybody that ever helped me anywhere....your such a positive person and you truly love your job ... It shows in your wonderful performance and in the tone of your voice....you are such a blessing and I want all your bosses to know your AMAZING.... You go girl