I needed a notary so I came here. Not sure why they have negative reviews, but I received excellent service! The staff was super friendly and nice, maybe that's because I had my pup in a backpack with me. He generates a lot of interest lol But seriously, everyone was so friendly and accommodating. They greeted everybody that came in. They notarized my document quickly, and I was done in under 10 minutes. The place has things you need like cards and cute little knick knack gifts. I would definitely come here again for their services. I highly recommend them to anyone. read more

I am so impressed with the level of full-service at The Mailbox on P.C.H. at the Marketplace right by Trader Joe's. I have a mailbox rental here and they also take care of my outgoing mail or when I need to send a package. I am able to receive packages that might otherwise be left on my doorstep in Long Beach and could disappear and I just pick them up on my way home from work-it's perfect. So I'm relieved knowing that my mail and my deliveries are secure. Every year around tax season I drop off tons of shredding it's unbelievable how much stuff accumulates and the price for shredding is completely reasonable and since I've been using them for more than 10 years I trust them too. OK and I just have to mention their gift shop! Completely unique gifts and cards, I'm not much of a mall shopper and I love to support Robin and her small business I want them to stick around pretty much forever so I can't say enough good things about her business! read more

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The Mail Box is charging extra (credit card processing fees) and not listing those charges on their receipts. So... I received a receipt for $212, but I was actually charged $219.47. My main issue here is that my receipt does not reflect what I was actually charged. That is for a 6 month mailbox rental, mind you. Oh and that was with a "free month" thrown in. I know what the laws are in California, and I do know that TECHNICALLY you are not allowed to charge credit card service fees. I also know that this law has been challenged, and it will probably not be easily enforced. For the record, I believe that most businesses should be allowed to charge whatever they want, as long as those fees are clearly listed and reflected on the receipts provided to the customer. There is a TINY little sign posted on the counter about this fee, but I thought it pertained to shipping costs, and not to me, since it was not mentioned and nowhere listed on my receipt. I have no doubt that others have gone in and made purchases with their cards and not stopped to see the discrepancy in the accounting. It is deceptive. I would have been happy to quietly resolve this with the business owner, but he has refused to refund the total amount of my purchase. I was actually willing to rent a mailbox from him at prices that are much higher than other locations, simply because I wanted to support my community, and I love this shopping center and it is convenient for me. They are already charging a premium for their services, and then nickel and diming on top of that. I just couldn't let this one go. Buyer beware. read more

I called and asked to speak to Mary, not knowing there was a new owner. When I asked who the new owner was, they hung up on me. I guess new business is not really their thing. .... And now either his employee who's answered the phone lied to him or, and more likely he is lying. Sad. Good luck with that. read more

Counter employees are Excellent, knowledgeable, and give great customer service to me & ALL that I've witnessed while being there. They have a desk (w/computer) you can sit & organize if needed. Also met the Owner a few times, he cares about good customer service! Con: don't have a Notary read more

My mom did her fingerprints, they were very helpful. Very nice people and I recommend the place.

Package I had was drop off ready . What I found interesting was how the owner interrupted the clerk that was helping me to interject that they were charging for the label printing!!!! Totally threw me off course and I realized then, this is new owners and management unlike it's former business owners. read more

Always very helpful and friendly. An easy place to mail packages with never much of a wait. Very convenient.

Always friendly and professional. I've been going to this location for years for shipping, shredding and notary services. The document shredding is fantastic, it's the least expensive (and very well priced) location I've seen and they will take as many boxes as you have. Nice owner and really great employees. read more

This is my go-to place for all things mail! The service is fantastic and everyone is very friendly and super helpful. All of my mail needs are taken care of in a fast and efficient way. I can always count on them to deliver. This is the best mail box location in town. read more

If you have any uncertainties about mailing issues, this is the "go-to" place. All the staffs are helpful and willing to help. Although there is a mail box office in walking distance from my house. But I only truth this place for international mailing and important documents mailing. They have never let me down!! read more

I've been using The Mail Box's notary and shipping services for years, and they have never disappointed. The previous owner has sold the business, and I find the new owner and staff to be 100% competent, friendly and responsive, and I feel so valued as a client. They even gave me a discount I didn't ask for, as they were having a special that I didn't know about ;-) That is how to make a positive impression on a customer! They handle everything from every kind of shipping to selling you a single postage stamp. I'm so glad to have this resource available! I still can't get over how appreciative they were of having my business. read more

I came in to get my live scan done for my job and they were so incredibly helpful. I spoke to two different workers and they helped me with anything i had a question on & had such a fun conversation about my job! 10/10 would recommend. read more

In spite of the website saying they have a Notary on site, when I went there on 4/4/23, I was told they only offer a remote Notary. Wasted trip. read more

I'm still both surprised by, and appreciative of, the friendliness I have encountered in Long Beach since moving here. This is a pack-and-ship store with a ton of personality, as they also sell a pretty wide range of creative and eclectic gifts. They also do LiveScan fingerprinting, which is the reason I stopped in in the first place. Stop in for an experience that beats the hell out of waiting in line at the post office. read more

Easy in and out and very helpful! Good knowledge of shipping. Cute little gadgets too!

I had a great experience here. All of the employees were kind and personable. They also were attentive to my shipping needs and found the best deal. In a time where I feel customer service is lacking, The Mail Box went above and beyond. I will definitely return. read more

Went in here for a livescan and had a great experience. The employees are very nice and professional

They're very pleasant, thorough, and helpful. Would definitely come back again for there services when in the area.

The Mail Box offers great service and a gift shop with beautiful cards and seasonal gifts. Lak the owner is extremely accommodating. The rest of the staff Tricia, Laurie and Nahomy are friendly, efficient and professional too! They will go the extra mile to help you out read more

I used the Mail Box for a couple of years, and always had outstanding service. They had very convenient hours. Robin,Mary, Chloe, and Monica were all very helpful, polite, and friendly. And what's not to love about a store that has a resident dog, Cooper. I highly recommend them. read more

Man, I hate to write this review, but I was really disappointed the other day. I am a regular customer (personal and business needs both) at The Mail Box. I was mailing a thank you card that was a bit small to pass through the mail, so they offered me a larger envelope to put it in. I thanked them, moved the stamp, addressed the new envelope, and put my small note inside. Then when my totals for multiple items were read back to me, they charged me $2.50 for the envelope! A) That's pretty steep for ONE plain white envelope. B) She gave it to me without mentioning a price implying it was a courtesy. C) I wasn't told the price until after I already wrote on it and sealed it up. Sorry Mail Box, but you bombed in customer service that day. read more

I reluctantly came to this place for mailbox services when Sign, Seal and Deliver closed in Belmont shore. It's actually a little closer to home so it hasn't been bad at all, I just resisted the change. I've had nothing but great service from the staff here. I mostly just pick up packages and mail, but there have been a few times that I have needed things copied, faxed, packed, and Internationally mailed and they made it really easy. Robin is always very friendly and polite, and I love it the days that I see Cooper there. Their e-mail/text service lets you know when you have a package, and it even tells you who it's from. Occasionally I'll call in and ask them to check my box for something I'm expecting (so I don't have to make the trip there) and they always oblige. Great place, would definitely recommend. read more

Mr. Lak was very professional and friendly, helping us with our shipping and notary needs today. Very reasonable prices also, clean location. Highly recommend! Thank you. read more

Lovely shop, great customer service, offer Livescan onsite. The have a variety of unique gifts there in the shop as well and of course offer mail services with a smile. Lots of parking available there in the lot, it's right in by Trader Joe's. Will definitely go back. read more

I'm a longtime customer of The Mail Box (since before Robin bought the business) and the thing that keeps me coming back is the level of personal service they give to each of their customers. They know my kids, so I can send in a kid or two to retrieve the mail if I'm stuck in the car with the baby. They've stayed late for me when I HAD to pick up a package and was running late. They've called me to alert me when I've received an important package. I will continue to do business with The Mail Box. read more

I needed to send an item overseas. The staff person who assisted me was so friendly, courteous and helpful! She made the process easy peasy. I will visit them again if I need to mail overseas items or packages. I noticed they also offer notary public services. There is plenty of outdoor parking during the weekday. Highly recommended. read more

Awesome, used their shredding service! I did not know they did that service there in the mall. 70lbs of old papers that needed shredding! only $40, $3 more to sort through it? YUP! Thanks alot for getting that stuff SHREDDED! read more

I have been using The Mail Box for over two years now. Robin and her staff are awsome, really friendly, and always greet you when you come in. It is also located in a nice area and great location right off of PCH. It is a real great convenient service that they offer, and when ever you get a package from amazon or somewhere else you will get an email notifaction from them saying that the package is there, and whom it is from. read more

A great little postal place in the Marketplace (where I work) behind Jimmy's fish market. The owner, Robin is really nice, she always knows my name, even when I don't have my name tag on. They fax, and ship, and copy and have a great selection of cute gift stuff. I had to fax some paperwork yesterday, and it wasn't going through, so they came into my work to talk to me about it! That's good service! read more

This place has high quality service. The owner and staff are really nice. Had a really good experience. I highly recommend their services I would definitely use their services for mail box rental and packing and mailing packages. Thank you! read more

Friendly service and a dog named cooper as a mascot? My boyfriend and I came to get something notarized and they were very helpful and did everything quickly. Paired with a good sense of humor and a dog which gives you a look when you stop scratching him, its a great place to go to for all your mail needs! read more

Kind of a weird vibe here. I called ahead of time to see if notary was there and person on the phone said yes. When I got there, she apparently stepped out to buy stamps and wouldn't be back for 15 minutes. I had 3 documents to notarize and one requiring 2 witnesses. The first employee told me witness signatures were free. When I went to pay for everything, she charged me the same price for the witnessed document as the notarized document. I told her the other employee said it would not cost but she insisted that they do charge. Why didn't she tell me up front!? read more

Tons of awesome gift options, handmade cards, etc. The service is the best. Way better than going to a UPS store or any other PO box, mail service shop. Onsite Notary for all your verification needs too. read more

Outstanding service! Jeff helped me this morning with an overnight package to Canada and after I left they found out that DHL Express would be way more reliable. They even covered the extra charge and emailed me to not worry about it. Above and beyond what anyone would expect! read more

The Mail Box is the best place to ship packages, send faxes and get notaries. Way better than going to a UPS store or the Post office, where the service is horrible and you can tell the workers hate their jobs. Robin and her daughter Brooke, who own and operate the business are always friendly and will even check your box for you if you call in (post office WILL NOT do that). They have a good variety of cards and other gifts, as well as delicious KettleCorn. I always run into problems when sending packages through the Post office, which is why the only place i go to now is The Mail Box in long beach! read more

We have used The Mail Box for approximately six years or longer and we just love their friendly and prompt service. The owners are so sweet and very professional not to mention helpful!!! Even their mascot, Cooper is super friendly and sweet!!! We count on their services and totally trust them to get whatever we are mailing to our destination on time!!! An added benefit is their cute little shopping area! You can purchase a quick gift or card for that special occasion!!! The store is always decorated so cute and always clean!!! Highly recommend. read more

My husband and I had a need for a notary so I went to yelp and found The Mail Box. They were great, totally helped us decipher our paperwork and at only $10 a signature, its a great price. They also ship out UPS and FEDEX and have some great cards and gift items. The best part is the shop dog Cooper who has the best nose I've ever seen on dog, and is super lovable to boot. read more

One star only because you can't leave zero. Wanted to charge me a buck to drop off a small PREPAID UPS box. Makes you wonder about what else they are going to gouge you for. Dropped my package at the nearest competition for free and got a receipt, which this store doesn't offer. read more

Love this place. They have tons of cute gift items, the customer service is great, and it's way more convenient than waiting in line at the post office. read more