Today had an issue with an Amazon return and I called in to get some information and Andrew was extremely helpful. Andrew was knowledgeable, thoughtful, solution, oriented, and kind. He helped get to the bottom of the problem and seem to actually care about helping. I appreciate Andrew's help today and I also appreciate the regulars who help me when I go in there. A young lady with glasses and some other folks. Keep up the good work team! You make the store feel like a neighborhood store and not just a corporate store. read more

$5 to print a UPS Label. Fedex prints it for free. UPS should rethink their pricing. Especially because each UPS is franchised and individually owned, they can easily decide to print these for free instead of charging an arm and a leg. You own it, so set fair prices! read more

Always a quick & easy experience here! I typically mail Amazon returns but this time I mailed three extra large ThredUp bags of clothing. Can't speak on the value for all other items bc everything I do is free :) haha Mailing something is super easy with my neighbourhood UPS store! I've bought envelopes before and tape and they were decently priced. Nothing too crazy. They even sell greeting cards like the post office does, but more! Always friendly customer service. Thank you UPS store! read more

I'm here pretty often to drop off packages after work. I usually wait for a rep so that I get a receipt for the dropped off packages. It's pretty simple layout and they sell packaging supplies, copying, printing, packaging and shipping too. I also noticed lock boxes available. Service is quick and friendly. There is a lot of parking as it is in a large plaza that includes Amazon Fresh and Unleashed. Recommended! read more

Easily one of the worst UPS stores & prices are ridiculous. They charged me $5.50 to print their label. Staff has been rude on multiple occasions. read more

Came in here and Caiden was an absolute all star! He helped me with what I needed to get done in a friendly and professional manner. I was in and out much faster than expected. 5 stars for Caiden's cistomer service skills. read more

After seeing the 2 1/2 star rating , I was skeptical and wary of what to expect. I encountered a very pleasant surprise! I was greeted by a very pleasant lady. I failed to note her name. I then explained what I wished to do. This lady scanned the QR code, received the material, printed a receipt, then advised I retain the receipt for 6 months, for safety sake. Total time 2 minutes! Shipping charges were prepaid, the value was really terrific! read more

What a joke! Two kids working the counter that are completely disinterested and disrespectful. Went in looking for a special size box and got zero help! Disrespectful kids seem like they would rather be doing anything other then helping customers. read more

A small mighty staff that takes care of everything efficiently and effectively. Typically, I just drop off returns.

They charge $5 to print a prepaid shipping label. It's worth the gas to drive literally anywhere else on principle alone.

They were very helpful and cordial. I needed two boxes to be shipped and they advised me which method to pick.

So I'm just hoping the boss sees this. You never know what someone is going through. I had the worst start to my day and was on the verge of a meltdown. No one knew it. I held my composure. I had about 8 things to send back to Amazon and I was stressing out in my head as I saw the line build up behind me. I told the employee that (Ryder) not sure how to spell his name. He said it's ok, we're here all day and it's ok. He literally took my anxiety away & I've never felt more comfortable at a postal service ever. He was so kind. I can't express the ease I felt. Most people are so irritable and rude. This kid was so kind. I also witnessed some crazy Russian lady being demeaning to him about something minuscule & he was so professional. You don't find that much. You've got a great employee & I hope you give him a raise. They are also taking all the heat from the local Amazon store closing next door. Anyway, that kid is a gem and I hope you keep him around. read more

The staff there is awesome! They are all very knowledgeable about UPS and the services they offer. I was treated with respect and professionalism. read more

Easy to find , easy parking. Nice service. Next to Amazon fresh . I just had a drop off and I was serviced effectively and immediately.

Good customer service, easy in and out for an amazon return. Private parking lot with tons of space. Store looked clean and organized. read more

The UPS Store - Printing Services Near Me - Long Beach, California

Feeling really disappointed with this store. On 6/21 I dropped off a package which was to be mailed USPS ground advantage, due to go out 6/22 and anticipated to arrive 6/25. This was an Apple Watch which belonged to my deceased sister and was being mailed to a family member out of state. The watch appears to have never left the UPS store. There are zero tracking updates after the shipping label was printed. I entered a missing package request with USPS but they route to the receivers post office and that wasn't helpful by any means. Called the store to ask about the package and make sure it was not overlooked; was told without anyone really looking that there are no outgoing packages that did not get picked up. Truly wondering if someone swiped the package for themselves after we disclosed what it was. Hard to believe there would not be additional scans by now if it actually made it into USPS hands. Edited to add: I emailed customer relations and store 1116 directly about this issue on 7/14/25. It is 7/21/25 and I am still awaiting a response. read more

The UPS Store - Tracking - Printing Services Near Me - Long Beach, California

I just called (Friday Jan 24) to do a notary 15 minutes before the location closes. I said I could arrive in 3 minutes. He came back on to say no they could not because they needed time to close register at the store. I said I would pay with Apple Pay. He said it would make them stay past hours and they could not do that despite being working hours. If I came and mailed something it would be the same check out process. I am not sure why their workers are lazy and unwilling to work up to their store indicated hours. read more

I've been coming here for years, but CAIDEN offers the best customer service I've ever had here. He's friendly and knowledgeable and patient. read more

Service was fast and helpful. Close to home so this will be my new to go UPS store for fast drop offs.

This is my preferred place to do shipping and returns. All the staff are friendly and hardworking.

So ez to return a package . You bring it in , they scanned my cell phone for the return barcode & bingo it was on its way.

I've been using this PO Box and ship center for almost 10 years. Great friendly people. Love this store.

Don't open on time. Apple Maps say they open at 8:00am, the sign in the window says they open at 8:30. It is 8:45 and they are not open.

Thank you for the amazing Customer Service I always receive whenever I visit this location in Long Beach on Spring. CAIDEN has helped me several times and always greets me, when I walk into the store with a huge smile. I love this UPS store location and if you're looking to do any mailbox postal,packing or shipping, please ask for the friendly CAIDEN who will give you great service read more

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They are very helpful and professional, and they smile when they attend to you, which makes you feel important and happy. Thank you for your great customer service manners. That was my happy experience. read more

Avoid this place at all cost, they steal your packages if you drop them off to the wrong set of employees. I have been coming to this place for last couple of years, as I'm all in for supporting local businesses. There are two set of employees working here. Even based on negative reviews it's evident that some customer met the wrong ones' and positive reviewers interacted with the good employees. I had been lucky to interact with the good ones' (Marry) all these years until I dropped of my $1000 value package with manager Adrian and few teenagers. I was even nice enough to leave few bucks as tips since those kids helped me to pack the shipment. After waiting for two days, and seeing that tracking info never updated. That's when I realized that I need to call them. After calling several times they were 'unable' to locate and can't confirm if the package was picked up or not. According to Adrian store is not accountable of lost package because I just did a UPS drop off and he can't confirm if it got picked up. I was told I'll be called and informed once they locate but never heard back. I had to go through weeks to tyranny to sort this out with the UPS customer service and they confirmed that the package was lost. read more

They serve their purpose... having this shop close by in the neighborhood is easy and convenient. Stop off often to return the Amazon impulse buy that I changed my mind about or the Shein "nobody can fit" the one leg shorter than the other trendy pants. I even take my shred these bills bag. The people here all seem pretty friendly with a quick lift of the head to say "Hi" as you walk in. Occasionally it does get busy and the customers that play 20 questions with the counter help does not speed it up. Every once in a while there is an attitude from the customer because the truth hurts...and it costs, that gets snapped back down by the quick witted counter staff...you asked. Over all it serves its purpose, quick and convenient, and obviously I will keep going read more

They lost my package and said "There's nothing we can do". I left a package for return with bathing suits on July 7, 2022 worth $166. The employee named Nadine took my package and scanned the USPS code and assured me no label or printout was needed. Long story short, my package was never returned. I called a total of 5 times and went in once to this UPS store. Apparently, tracking numbers on the receipt can't help locate it. Today, I was told by a manager, Mary, that there is nothing they can do. It is not in their lost and found. I imagine someone took it home as I was told by Nadine to leave it unsealed and without a label with their store. As I understand it, they shouldn't have taken my USPS QR code, so it was a mistake by Nadine who was a new employee. I understand the mistake and even a lost package. I do not understand why nobody has followed up with me or tried to find a resolution. I asked if an owner could be notified and I was told to call back (for a 6th time). I am hoping this yelp review might get an owner's attention (and I have emailed). I am hoping for a refund and will update this review accordingly. I have been to MANY UPS stores for return and never had this issue. I would advise others not to go here. I'm a busy mom with two toddlers who was going on a vacation. For time saving, I ordered bathing suits to see if they fit and planned to return them if they didn't. I'm so disappointed that it turned out this way and I'm out $166 and a whole lot of wasted time. read more

The UPS Store - Receipt of three packages sent. One (that they advised me to leave open and unlabeled) never was returned and not trackable they said. - Printing Services Near Me - Long Beach, California

Where is Mary?! She's the most helpful and knowledgeable employee you have. Why y'all's keep getting new employees? Let me share a rather disappointing experience today with one of your new employee(s)... I came in like I normally do to drop off some amazon returns and outbound packages and when I presented one of my larger boxes which needed to be processed as a waybill, I was told "we don't do third party billing here." And then when I said I've been doing it for three years with this store. One of the employees switched up to say "well we don't do them anymore, our manager (Armando) said we don't." Armando, buddy I need to know when you're in so we can have a chat about this. We have years of good business relationship but I feel like your crew dropped the ball on this one. I hope to catch you working one of these days to discuss. Thanks! read more

Now I see why you are only rated 2 1/2 stars. Charging $5 dollars to print a UPS LABEL . I couldn't believe it‍

No wonder they have bad review...they were closed before 6pm ...the lady with brown hair working on saturday August 17th was extremely rude and yelled at me said get out it's 559 closing time...all I was doing was dropping off a sealed and pre labeled package read more

Easy drop off for my Amazon return. Plenty of parking and courteous staff. No other services needed, however will strongly consider for other shipping needs due to the above. read more

I have lived in my home for nearly 30 years and this is the closest UPS store. In all of my interactions with the owner, he is always rude and condescending. I feel badly for the employees that provide better customer service than he does. No wonder there is such a high turnover rate for his staff. I shudder to think how he must treat employees, if he's that rude to paying customers. I am glad there is a UPS store at the LBX. From this point forward, I will no longer patronize his store and go the extra distance for a more welcoming business. read more

Turn around. Don't go here. Ever. You'll regret it. Needed to print one page. No one in the store knows how to print. And no one else was there except for me. 30 minutes to print one page and 35 dollars for one page. Someone else came in while I was waiting looking for a print of one page made smaller. They enlarged it. Rip off. Is this what UPS really charges for one page? Asked for a refund but they could t figure that out either read more

Walked in...and received the worst customer service ever...walked out. I really hope UPS corporate is aware these terrible franchisees are ruining their brand. Go the the UPS on Del Amo - they treat people right. read more

This is the worst UPS store I've ever been to in regards to customer service. The woman working at the desk with short brown hair is unnecessarily rude and unhelpful in regards to returns. She didn't explain the process for packaging and labeling my lulu's return at all & was even more rude when I began to ask questions. Not to mention she charged me 2.25 to print my label, before I was charged an additional 7 dollars for postage return. Never coming back to this location. read more

Fast, efficient service. I would say my only gripe about this location is that the service is hit or miss. I've gotten a few really pleasant individuals, and others are um..intense and brass. Their "thank yous" feel a bit forced and not genuine. I don't think this will stop me from going here, as it's convenient, but I will just expect to not get the most friendly service. read more

Customer service wasn't all to great or helpful. Originally I came in to use the printer to print one sheet of paper to mail out an item. The computer was not working very well and wouldn't allow me to log into google. I was still charged $2.00 for using a computer that was not working functionally. Then when asked if I could have them print out my UPS label the older gentleman at the store said it was a $5.00 charge for the one sheet... ONE SHEET OF PAPER? @ $5.00 is ridiculously over priced. How about a "sorry for the error on the computer we'll print out your label for the inconvenience." But now I'm out $2.00 and have to make another trip to another UPS store. Not very helpful here .. read more

I returned 12 items to Amazon worth over $1k and 6 of them never made it to the returns center. This store had the itemized list. They were extremely rude. Seems like they picked the high ticket items and I was left fighting with Amazon to get nearly $700 of my money back. I finally did, but this store seems to have a reputation for stealing packages and bad customer service. read more

Easiest place to get mail out and thank heavens for Mary! Such a hard worker who makes everything easier, once you have a pre-done mailing slip, you just walk in hand it to her(or drop it at the back)and everything is smooth sailing, plus very quick when you need to mail something out manually. Happy this place doesn't charge too much for shipping and does not charge you for pre-done USPS drop offs(some places do unfortunately). 5 out of 5 stars :) read more