This was my first time at this UPS location, I was greeted kindly by the staff at the front desk upon arrival. We came in for a few reasons, for an Amazon return & notary services. Staff was kind and professional with all steps taken, I truly appreciate the awesome customer service! All the ladies were great! Overall a great value for your money for any service you may need from printing, making returns and even notary services. We look forward to coming back for any other services we may need. read more

The UPS Store - Counter for all their services! - Shipping Centers Near Me - Long Beach, California

Super efficient, professional and organized. Workers were friendly but professional. Short line moved fast. I recommend.

Great customer service from the team member- Elias. Friendly greeting upon arrival, efficient transaction with my return, and sweet farewell send off. Made eye contact, sincere smile, and excellent service. It was pouring rain and Elias expressed concern for situation with staying safe. That level of great customer service is rare nowadays. Thank you for going above and beyond. read more

Wow! What a difference a location makes. This Ups store is fancy, clean and organized! The staff is friendly and not in a mad rush like other locations. It is located at LBX. It is easy to access through the back entrance. This is definitely my new go-to. No lines running out the door and packages piled high to the ceiling. read more

My go to UPS store. The associates are friendly and efficient. I'm usually in and out and rarely a wait. Plenty of parking is available.

While efficient, this store is penny-any. I drop off to UPS a lot on the city. This is the only location that charged me a dollar to tape an envelope. Really? For 6in of tape (at the most). Unnecessary! This location is in LBX, next to Panini Grill. Ample parking to unload. Clean inside. Folk with good attitudes. Efficient. Just penny-any! read more

The UPS Store - Shipping Centers Near Me - Long Beach, California

My review will be quick, short and to-the-point... kinda like the service here. 5 STARS! I missed by at-home delivery, so the package was routed to this UPS location. It wasn't the closest to my home, but that's okay. It was close enough not to be an inconvenience. Parking right out front. Walked in, was greeted. Showed my ID and signed for my package. Wham, bam, thank you ma'am. Note: Signs also indicate they had notary service and passport photos. Good to know! read more

The UPS Store - UPS uploading all the packages. - Shipping Centers Near Me - Long Beach, California

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Work with me to resolve an issue. Really appreciate their follow up and follow through.

Wonderful service. I am so grateful for all the help fixing my mistake. Very reasonable cost and courteous and competent staff. Could not ask for better effort on my behalf. read more

I mailed a package from this location to my son in Mexico. Cost $152 and change. Two weeks later the tracking was flagged as returned to sender. The delivery service in Mexico which was at the Texas cali boarder. They said they tried to contact the recipient 3 times ( son said zero attempts were made). This ups store said they spoke to the location and they were going to hold the package and attempt contact again since I gave them alternate phone numbers. Bear in mind my son is 2500 miles south of the boarder and this is taking place ON the boarder. The next day the package was delivered back to ME. This ups office was zero help in correcting the issue. Furthermore the first thing I was asked when I went to the ups location to inquire on the status on the package was "was there anything in the package made in China? Because they won't deliver it if there is"! Well, why the hell wouldn't you mention that when the customer comes in to ship the package? Just about EVERYTHING is made in China ! This place is only concerned with taking your money and doesn't care about providing a service. 3 stars is generous. They need to work on policies and vetting when shipping to Mexico. ---- ---- The day after writing this review I received a call from the manager stating that a refund would be issued and this yelp review was mentioned. Thank you for the effort to right a wrong. read more

Silas and Thinaphi (sorry if spelled incorrectly) helped me out tremendously with doing my amazon returns and making sure my items were packed properly and labeled correctly. Thank you both so much for going above and beyond with your assistance! You are appreciated read more

This is the best UPS store I've ever been to. Thanasi is THE BEST. He always helps me with my packages (and I come here a lot). He also takes USPS drop offs and once was SO HELPFUL in helping me send in my passport renewal to make sure it got there. He also provides great tips on how to send things (my MIL lives in Georgia). He's also kind and friendly and I enjoy seeing him when I walk in. There is actually a closer UPS store to me but the workers there are kind of grumpy so I make the extra drive to see Thanasi! He's so friendly and helpful. read more

This ups is the best one I've been to. They by far have the best customer service, friendly associate and always willing to go the extra mile. read more

I have always used this store to return Amazon packages, but decided with all the porch thieves to try picking up packages....what a game changer! This specific store has consistently been efficient, quick with friendly staff. There is never any line. I highly recommend them. read more

I had an incredible experience at this UPS store. He went way above and beyond to make sure that my needs were met on an important mailing project. It was efficient, lines weren't super busy, and parking was easily accessible. Highly suggest going here! read more

I use this location for Amazon returns frequently. Today was exceptionally positive because of the customer service I received from JAMES. He was patient (my returns were complicated) and went out of his way to clarify and simplify my receipts. I appreciate the extra effort. read more

1/24/2023 UPS is The Worst Client Service in the USA! My 27 year Daughter Shipped 3-Day via UPS in Long Beach 12/19/2022 for Delivery to her father/ME 12/22/2022 in North Texas. They Delivered it Somewhere. just not to Recipient. UPS Has NO Proof of Delivery. I FILED Numerous times on their Website. They Sent a Driver to my home and I Completed a Claim early in January. AS they did nothing I Attacked them on Twitter; Repeatedly. Finally a Human connected. Like Most Americans my Daughter unlike her Wartime Vet Father does NOT Collect Receipts. The Long Beach UPS Store does everything they can to not take any responsibility for this tragic error. Almost the Last week of January, she the Sender has not been compensated. AVOID UPS like the Plague... read more

Super friendly staff. Apologized profusely when telling me the small box for my free Amazon return would cost $10. Ten bucks for a shoebox. At a shipping store. Box costs you maybe a buck. Charge me $2-$3, make your keystone, and I leave a five star review. You think you need $10 for a box on top of your profit from Amazon? The nice kid behind the counter is the only reason this isn't a one star review. read more

This UPS Store is very nice, very friendly, very helpful, it is my pleasure doing business with this store.

The customer is outstanding the quality of service is superb the staff goes above and beyond with patience and a beautiful smile very smooth and easy going atmosphere it doesn't get any better !!!! read more

This is the best UPS store in Long Beach! Thanasi stayed late to help me take photos when he was about to close and I was able to get my passport the next day. I can't appreciate it more! read more

I cannot thank Hannah enough for her help with the return of my package. I was returning a chandelier so the package for the item was big. I did not believe the company I purchased the item from provided me with a return label. Hannah was able to figure out that the company did provide a return label so instead of the item costing me close to $150.00 to return cost me .50 cents since I paid for the shipping label to be printed from their business. Hannah was so patient and kind and so helpful. She made my day. Thank you again Hannah. read more

Great service! Assist with my Amazon return even when I arrived late. Thank you! Best UPS store around!

Don't usually posts reviews for UPS because my transaction is always brief but today I wanted to mention what great service I got! I did not get the employee's name but she is the one working the shift at 11:30AM today (Saturday). I returned some packages and she was professional, friendly and incredibly patient. Thank you! read more

Great service! Super clean store! Walked in with a prepaid shipping label fixed to my box. Asked to just drop off. No questions were asked and I left within the minute I walked inside. Love an easy shipping experience and the inside was very clean. Will definitely return. read more

I used to love going to this store am not sure if its under new ownership and new staff..I haven't seen older staff in a while..the new staff is rude and really don't seem to take my business and not sure why if your a UPS STORE..why don't you carry UPS products to use for mailing.. you have to buy envelopes... read more

Amazing customer service. Didn't catch the girls name but she was so polite!! Ill drive all the way from Downey anytime just to go here. I went to about 3 other UPS stores (rude workers, overpacked and the printing computer was OOS) before I stumbled here. And I'm glad I did. Definitely going to be my new go to UPS store!! read more

I've been coming to this UPS store a handful of times now the past 2 months and Kiara has always been working when I'm there. She is so helpful and sweet. I used to go to a store closer to home but would much rather go to this location and have her help me. I get really confused when I need to figure out shipping different items and the packaging and she is always so accommodating. The store is always so clean as well! One of the best customer services experiences I've had in a long time! read more

This store is really Great ! Professional and knowledgeable. I come here often & they are Always Great. Kiara is Awesome ! She's always so patient and kind, & really knows a lot. She's always happy to answer my many questions. I recently had a Very complicated shipping problem & they solved it & got it packed in no time. My packages have all been shipped & arrived on time. I highly recommend this store. read more

Kiara was so nice!! I love going to this store because of her customer service, she goes out of her way to make things more convenient for her customers! Thank you Kiara (: read more