As someone who mostly goes to the UPS store because i'm the unfortunate sucker who multiple times a year has to ship gifts to our remote team, i feel it's a little unfair to write this - since i only drop in as part of a work project i usually resent. I've been going here for years, since LONG before it changed ownership. Sometimes lines are long; sometimes they aren't. Regardless, they scan my packages, and they arrive at their locations - often a little late, despite me always selecting overnight delivery, but that's not this location's fault (I assume). I will say that the new franchise owners are a little more pleasant than the former; I think she'd grown jaded, and as such I kind of totally got it the next time I walked in and she wasn't there - good for you, girl, for selling and moving on. I love that the new team is always hanging out, being real; i feel more at home, tbh. I will say that of the three area UPS stores i've ever had a reason to check out, this is consistently the best. And at least if you wait in line for ages, you can pop over to Steel Cup next door for something good on your way out (coffee/beer/lunch/breakfast/mimosas) - or, if it's been an annoying enough experience, across the lot to Blondies for the hard stuff. in sum, it's a UPS store. if they get your packages out, i mean, that's a win, right? read more

I've actually had good experiences here in the past with the owner, Terry, as well as the two younger guys who usually work the afternoon/early evening shift. They've always been helpful and easy to deal with. Unfortunately, my experience with the woman who works the morning shift (middle-aged blonde hair) has been consistently unpleasant. She never seems to be in a good mood, and today was especially off-putting. I stopped by to pick up my mailbox key after being told by the owner that it was ready. She located the key in a small envelope and literally tossed it across the counter to me. I was honestly taken aback and said "Geez," and she responded with "Have a good day!!" in a very sarcastic, demeaning tone. This isn't the first issue I've had with her. When I initially came in to set up a mailbox, she told me the system was down and that I needed to come back later. I later found out that wasn't true--it seemed more like she either didn't want to help or didn't know how to process it. Based on other reviews, it sounds like I'm not the only one who's had this experience with her. It's unfortunate because the rest of the staff has been great, but interactions like this make it hard to want to come back. read more

New owners! Great customer service, everyone is nice and friendly. Always willing to help ship any item and give you many options for pricing and speed of delivery! Keep it up guys! read more

Friendly and Fast service! Love using the Kiosk for fast and easy Amazon returns. Thank You!

Long over due update. Owners have increased staff and professionalism. Happy to say that I've seen a tremendous improvement of customer service and attitude. Highly recommend. Noticed there is rarely a line. Give them a try. read more

The store is rarely open for the hours they have posted. Even today it says online that they're open, but they had a hand lettered sign taped to the door saying that they were sorry they were closed. One other time I stopped by and there was somebody inside and he told me they decided to close early. If you want the services of a UPS store, I suggest you select a different location. One that actually wants your business. read more

I chose this location to complete an Amazon return that has a deadline of today. I came to the store which is supposed to be open from 10AM- 3:00PM. I chose this specific location and they have a paper on the door saying sorry closed today so now I can't complete my return and my money will be forfeited. This business is under new ownership and it shows because the previous owner never would close with a tacky piece of paper on the window and she worked alone. I guess the bar has been lowered. I won't depend on them to be open during their posted business hours again. And I will be utilize a different store moving forward. read more

The UPS Store - Door - Shipping Centers Near Me - Long Beach, California

I don't really ship stuff out, so I came in lost. Was a little busy, but they remained courteous and calm, even when another customer was being difficult. I needed something specific and Jake was able to help me out no problem. Came feeling anxious, left feeling accomplished. Great service, will definitely recommend and return for future shipping needs. read more

Parking can be a struggle. Miss Ana but these people do a good job as well. Drivers are very polite to the customers.

Go to a different ups store please. Came here to return an Amazon return. Had to email them my label since I didn't print it. Lady slammed down a paper with the email address on it on the return table. I then I emailed the wrong address at first (which I acknowledge was entirely my fault). The only nice and competent employee working there (I didn't catch his name unfortunately) helped me understand my mistake and fix it. However, during this time she had a bad attitude and served 4 other people before checking the email for the label. It took so long and it still didn't go through to the email I just told them I'm going to go and return it at a different time. I'm not going back. read more

I am allergic to insence. No thought of customer service there. Instant headache. Terrible parking.

Props to this location for being another location for Amazon return drop-offs. You can't see this storefront from your car...you just have to trust Google maps and park your car, and then walk to it (around a corner). My wife was in/out within minutes, only having to bring in the generated QR code that is a result of a return initiated on the Amazon app. We've done this at other UPS locations, and this process just works well. read more

The UPS Store - Outside view - Shipping Centers Near Me - Long Beach, California

Terry and family are awesome !!! All my packages are always secure and I'm never worried about them darn porch pirates. Great service with a smile every time, can't beat it. read more

Came here to pick up a package I had delivered to this location . Upon arrival , I was greeting by an older Caucasian female who was working the counter . I notified her I had a package for pick up and advised her I did not have my ID , however I had the package tracking information. She responded with "we don't give packages w/o Ids ". Her coworker stopped her and corrected her . After that incident she seemed really annoyed and provided really poor customer service . read more

I have been a customer at this UPS Store for a few years now. I have peace of mind that my packages will be secure and I appreciate the friendly staff. This is a family operated business. They always make my day brighter anytime I need to come and pick up packages or make an Amazon return. read more

The female manager that works at the store is very unprofessional and very callous. She is always cold and unwelcoming demeanor. She must hate her job. read more

Anna is awesome - great energy, efficient, helpful, and friendly. Even though there's only one person working the store, I've never had to wait long. My wife recently completed a print order here, and Anna reached out to her by phone before completing the order to make clarifications and provide assistance with the job, as well as after the order was completed to follow up about some questions my wife had. read more

NEW OWNERS!! New Owners! New Owners! I was driving well out of my way because I had such bad experiences with the previous owner Anna. Then I found out there are new owners here and I started coming back again and my experience has been awesome!! I was driving way out of my way in the past. It was that bad - and this place is so close to me. So happy about this!! read more

I can see why the store got such a low rating. I dropped off a package to be delivered to another location yesterday. I call today to check in to see if the package has left the store. But the gentleman who answered the phone didn't seem like he knew what he was talking about. Gave attitude over the phone because I'm asking a clarifying question due to him confusing me. Then tried to proceed to say I didn't pay for shipping out the store. Continues to confuse me by saying my package is out for delivery though. Usually it's an in and out experience with no issues but whoever they got working there now is not fit for the job. Especially if they're giving attitude to a customer who's just confused and trying to get answers. read more

Parking may be hard. This is a weird corner of a Main Street. It was quick and easy for an Amazon return. No complaints or issues for anything but parking. read more

Normally my hubby is the one who picks up our packages here but since he was working 2 hours away and I desperately wanted my new shoes, I decided to pick it up. However, I forgot my purse at home and so I asked if I could FaceTime my husband to show his ID and they were ok with it. Phew! Customer service 10/10. Came around 4:30 and it wasn't busy at all. Seemed like it was a little family working together (I could be wrong). My husband also said he's always had a pleasant experience with everyone here! read more

3-stars, I understand now. Not a surprise. Poor customer service and lack of accountability and responsibility. The UPS rep forgot to send items that were being returned. I found out and returned the following day to advise them on their error. They could care less and expected me to pay and/or call back the vendor and ask for another QR code to send the items they forgot to send in the first place. I won't be returning to this UPS Store and will be advising friends and family to avoid this UPS Store. Alternatively, if you can drive a bit further north on Lakewood Blvd from this UPS Store, I would try The UPS Store #7121 - 4101 McGowen St. Ste 110 located at the LBX Long Beach Exchange Retail for better customer service and enjoy some retail and dining. read more

I've been coming here for years for Amazon returns and sending packages to my family during the holidays. I feel like it reminds me of a small town post office. When I lived in Belmont shore I had a similar vibe at the local mailboxes, etc I think Anna does a great job and I go out of my way to select her for returns over an Amazon drop off to support my local small business. I just feel that when I drop something off or ship something, it will get there. I have never had any shipment errors. That says something coming from someone who worked in distribution for over 35 years. Sometimes people forget to say thank you for getting it right. Thank you! read more

Lakewood Blvd., Store I went in there this morning. Happy to see that it was not crowded.....Now I know why ....the employee behind the desk Asian woman was having a conversation with a gentleman who is in front of me after she completed his transaction she continued to talk to him while ignoring me, no eye contact in any kind of way, i I stepped up to the counter without her asking me....when she finally finished her conversation she came over, she didn't greet me and started providing the service with no interaction with me. I tried to exchange pleasantries and she was not a nice person at all. I definitely will be giving a one star yelp review and I felt really bad when I left there and I'll never go back...............,,,,,.. read more

The UPS Store - Me - Shipping Centers Near Me - Long Beach, California

This store is 2 miles right next to my work place. I refuse to go here and would rather make the trek to the store closests to my house which is located in HB. And even then its not as near as this place is. Let me tell you why I head over there and why alot of people including myself dont come here. 1. They are fully staffed, the owner comes in the AM but usually has a staff of 3-5 people working daily. There's never a wait. Contrary to this place. 2. They dont nickel and dime you if you dont have tape for your box. Or if you dont have a box for your return. 3. They dont speak to you in a condescending tone. 4. They dont prioritize people they're familiar with and treat everyone with urgency and respect. This store does not do anything listed above. And this why they fail. And this is why the 5 star reviews are baseless. Filter the scores there's 40+ 1 star review and I'm not sure why Yelp hasnt averaged it out even further. read more

There was no one at the store and she didn't care i was standing there. She was doing her own computer stuff. Then when she came to help me she said it is going to be $1 for tapping. . I have never been to any UPS store that asked for $1 tapping fee. Horrible lazy person. read more

The UPS Store - Horrible ups store. - Shipping Centers Near Me - Long Beach, California

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Like the prior reviews have said, don't bother coming to this location. The person working is super dismissive and really rude. Some of the services I have requested require some sort of feedback - whether packing, shipping, etc. and the person working is always so cold and short with me (hey! If I could do it myself I would, but you're the one who works here!). One time I came in and she was arguing with a contracted parcel person (don't really know) and then after hanging up the phone proceeded to tell the entire store about how late the driver has been- super uncomfortable. She also listens to podcasts, one was about planets and continued to make odd Uranus jokes (again, uncomfortable). It's stressful coming here and would much rather give my business to someone who is even sort of nice? read more

Save yourself time and a good day. The owner engages with customers that she wants too and the lines are extremely long every time. I make sure to greet the owner every time I come in after waiting in line for 10+ minutes and she has NEVER responded. I've patronized this business for the past few years and after today, I refuse to continue due to convenience. I'd rather be acknowledged (I come here weekly and have for years). Wishing her all the best. Alternatively, if you can drive a bit further, I would try another location just for the customer service aspect alone. read more

The lady was so sweet! Even though she was the only one working and it was busy, she still tried her best to help me out and was so caring! Love her read more

I've retuned a few things at this UPS throughout the last few years and have always been helped by Ana. I did a Happy Return today, which was quick and easy, and she was really nice and helpful. read more

Who reviews a UPS store? Well that's because Anna deserves recognition for her hard work diligence and great customer service! Always on top of things! read more

I thought maybe my first bad experience here was a fluke but turns out it wasn't. Just stood in the store for a solid 5-10 with no one in front of me, watching the store's one employee work in the back with zero acknowledgement of the line that was building in her store. Will drive to a less convenient location for infinitely better service. read more

DO NOT COME here!! Listen to all the other reviews. I have been here 3x and all 3x she's been very rude, short, and engages in the customers she wants to. Today did it for me. Today, she snapped at me after telling me to close the box that I was shipping. Naturally, I closed the box and tucked in all the corners. She came back and snapped at me and said, in a very condescending way, "Don't do it that way. That's wrong! You NEED to do it like this!" I had to bite my tongue so I didn't lash back at her. I did say, "First of all, do not speak to me like I am your child! You told me to close the box, and that's what I did. Now, if it's not to your liking, you can fix it. But don't you dare speak down to me. Who do you think you are? Stay clear of this location. I will be reaching out to Corporate, and I suggest everyone does the same. Go straight to corporate for any complaints. read more

I was standing in line and lady took teenage guy behind me first. Rude. Then this place charges for printing label & for packaging items to return to amazon. There are other ups that doesn't charge. read more

I wish I could give her ZERO stars. One person working here and she's always so rude to me. She picks and chooses who she wants to be nice to and spends so much time talking to the customers she "likes" but leaves the rest of us waiting in a long line and is always so mean and short with me. I don't know what her problem is. Not considerate at ALL! read more

Anna is always professional and quickly gets me any packages I have shipped to my mailbox at this location. I get my packages here to avoid porch pirates in my neighborhood. She also offers packaging services and taping up of boxes for nominal fees. She makes my life easier by knowing items are safe when shipped to her. She does the work of 2-3 people. read more

I feel extremely fortunate to have this as my local UPS store location. Anna is more than just cordial, she strives to provide top notch customer service and care. She is genuinely concerned with each person who comes through the door, and she provides them with as much assistance as possible in every case. She always works to find the best rate possible for my situation and she works quickly, the value present at this location is immeasurable. She is a STRONG communicator, so if YOU can figure how to convey what you need from her you will absolutely get it in every shipping situation. I have an extensive background in customer loyalty; you can trust when I say Anna does everything right for her customers. She isn't just good at her job, she's also a good person. For the ultimate in economical shipping solutions provided by a knowledgeable and helpful staff, you can't beat this UPS store location! read more

I'm just sad. Anna, who has worked there, run the place and always with a smile on her face, has disappeared. The woman there now looks like Anna, but I don't know where her sweet, fun, engaging smile and personality went. I used to look forward to coming in, having a chat with her, dropping off packages, listening to her mystery/detective podcasts, etc. But now, someone else is there: grumpy, unfriendly, cold, rude, and clearly unhappy. I will send her lovingkindness and wishes for happiness and well-being. I know that's not the Anna we all love and adore. If you read this, Anna, please know how much you are loved by your community and before you leave to the new owners, please put that smile back on your face. Life is good. It's all how we live in grace and gratitude. read more

I've been a customer for a few years now. I got a mailbox here because it was such a hassle to get deliveries at my condo complex. . Now I have a house and can have deliveries at my front door BUT I still choose to keep my UPS box because of the following reasons: 1) I send my expensive stuff there because I know it's safe 2) employee is super friendly and almost too patient 3)easy returns For those who are saying that they have to wait a long time please remember that there's only ONE employee there. She has to receive parcels, scan deliveries, package returns, enter information in the system... all by HERSELF. (and maybe they cannot afford or find someone else to work there) Then she has to help customers that have 1 million packages to send a 1 million packages to return and then have 10 million questions. So if she forgets to smile, then I completely understand why. Someone mentioned about the employee telling a customer how to make 'her job easier' by having the barcode/scan code ready....well Just remember if YOU come prepared then you are also saving OTHER customer's time. Many times I've stood there with people fumbling with their phones trying to generate a return code for their Amazon packages....items are all loose...etc and she waits there patiently. Meanwhile I want to tell the customer "hurry up". The reason I give it 4 stars instead of 5 is the location. Small parking, busy intersection. read more

If there was ever one person whose overwhelmingly likable demanor far transcended that of other mortals, that person would be Anna. While desperately seeking a way to transport my pet Betta fish back home, I was met with grim faces and rejection at almost every shipping location (FedEx, UPS, etc.) As destiny (and luck) would have it, I made my final phone call to this store and connected with the positively explosive and bubbly Anna. During our conversation, Anna walked me through all of UPS's Live Animal shipping policies (and restrictions) and even told me to email the store so she could contact her supervisors and provide the most accurate updates to me the following morning. Wow. Customer service much? The next day, I arrived and Anna is there, just as friendly and social as the phone call prior. We share some silly stories and conversations, then she expertly prepares my wonderful Betta fish for the long journey ahead. On the way out, I ask if the pizza place next store is good. Anna tells me Inn-N-Out is better and 2 minutes away. Ended my day with a Betta happily in transit and a Double Double Animal Style. 100/10. Will do business here again and strongly recommend to others. End Result: ME: Happy WIFE: Happy BETTA FISH: Happy MY HUNGER: Happy MY WALLET: Unhappy (but worth it!) read more