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Updated over 3 months ago

Services - Staples

Copymaking services

Device support or repair

Mobile phone support

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Recommended Reviews - Staples

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Reviews With Photos

Staples at 3515 Atlantic Ave in Long Beach
Umari J.

Staff is usually very professional. However, there is one employee that is very consistent with low performance. Rudolfo has a very deep voice and a very stone faced presence. No expression, no smiles, no friendly gestures ever. When I attempt to break the ice with a kind gesture or comment, the blank stare remains, and he deliberately will not engage. Having the personality of a rock is one's prerogative. However, this type personality has no place in service. I encourage Staples to work harder at training, monitoring and ensuring that all employees are working on the same service ethic. Secretly shopping employees is a very good idea. Because the saying is true... One bad Apple can spoil the entire bunch.

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4 months ago

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14 days ago

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5 months ago

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28 days ago

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7 months ago

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7 months ago

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7 months ago

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10 months ago

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4 months ago

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1 year ago

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9 months ago

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2 years ago

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11 months ago

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7 months ago

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4 months ago

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1 year ago

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6 months ago

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7 months ago

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10 months ago

REGINA,WAS EXCELLENT she had all the answers and great advise! Shes 5 stars....Thanks for Great service i appreciate you

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1 year ago

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1 year ago

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2 years ago

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1 year ago

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11 months ago

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1 year ago

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2 years ago

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1 year ago

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2 years ago

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2 years ago

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3 years ago

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3 years ago

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6 years ago

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3 years ago

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3 years ago

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3 years ago

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9 years ago

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Photo of Melinda A.
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3 years ago

JJ was super helpful and nice while I was there printing some things for my small business. Appreciate the customer service!!

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Photo of Em M.
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4 years ago

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3 years ago

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Page 1 of 4

Ask the Community - Staples

Review Highlights - Staples

The staff was super helpful, guiding me to the best deals and helping me price-match a few items.

Mentioned in 6 reviews

Read more highlights

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ESM Cellphone Repair - iPad

ESM Cellphone Repair

(240 reviews)

They are now doing business as Ace Tech. My Samsung Galaxy…read mores23 stopped powering on. After holding the power and volume down button for about 20 seconds the phone would come on and go right back off. I took it here to get it repaired. I found this repair location on google with a different name (ESM cell phone repair). I was charged $41.60 to have my phone inspected to see what the problem was and get it repaired. I was told I would get a call in an hour or two after the technician checked my phone. After waiting over 3 hours, I called to get the status on my phone. When I called, I was told exactly what I had told them how the phone was acting. Clearly they had not looked at my phone at all. I asked what I next step was and the guy seemed puzzled. I was asked if I wanted to come pick up my phone. Since it was obvious that they couldn't repair it I went back to pick up my phone. It appeared that the phone had no been touched. I guess this was an easy way to make money off people without providing any service. I advised to steer clear of this place unless you have money to give them just because. One would think they would at least refund the money for the wasted trip.

The service was great! I called to get a quote, which seemed fair. It only took a few hours and my…read moresons phone looked so clean when we picked it up. I got it serviced due to the back of my son's iPhone being cracked because he dropped it. Insurance would charged way more then what I paid to get it repaired.

Let Us Fix It - Back glass repair

Let Us Fix It

(58 reviews)

I've used them three times for various services. Superb service, and value definitely use them!read more

I'm confused about what happened here. I requested a quote for a laptop battery replacement and was…read moretold $75 plus tax on the parts, so around $78, which I still think is a good price. I agreed and said I would come in on the 8th. A few days later, I messaged to reschedule to the 15th. The owner replied on Yelp that it was fine. On the morning of the 15th, I texted my arrival time a few hours in advance, to which he never replied. I arrived at the shop with my laptop, and the employee working said there was no order for me, which was confusing because the owner had been so communicative. He said he would order the part and it would be there later that week and I agreed to come back. I got a text confirmation with my order number and everything. Fast forward a week and a half: silence. Nothing. I replied to the order confirmation text asking if it had arrived, and I don't know if it went through or not, but it's just weird they wouldn't have the part by now or some kind of update. I gave up, bought a kit on Amazon for $35, and installed it myself in 10 minutes. I don't know where this project fell apart, but if the shop didn't want to take it on, they could have declined it. I'm just confused by lack of follow-through because they have so many good reviews, and I thought I had done everything I could, both in person and online, to confirm I wanted the service.

Staples - copyshops - Updated May 2026

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