This is the worst UPS store I've ever been to in regards to customer service. The woman working at the desk with short brown hair is unnecessarily rude and unhelpful in regards to returns. She didn't explain the process for packaging and labeling my lulu's return at all & was even more rude when I began to ask questions. Not to mention she charged me 2.25 to print my label, before I was charged an additional 7 dollars for postage return. Never coming back to this location. read more

Easy drop off for my Amazon return. Plenty of parking and courteous staff. No other services needed, however will strongly consider for other shipping needs due to the above. read more

Customer service wasn't all to great or helpful. Originally I came in to use the printer to print one sheet of paper to mail out an item. The computer was not working very well and wouldn't allow me to log into google. I was still charged $2.00 for using a computer that was not working functionally. Then when asked if I could have them print out my UPS label the older gentleman at the store said it was a $5.00 charge for the one sheet... ONE SHEET OF PAPER? @ $5.00 is ridiculously over priced. How about a "sorry for the error on the computer we'll print out your label for the inconvenience." But now I'm out $2.00 and have to make another trip to another UPS store. Not very helpful here .. read more

No wonder they have bad review...they were closed before 6pm ...the lady with brown hair working on saturday August 17th was extremely rude and yelled at me said get out it's 559 closing time...all I was doing was dropping off a sealed and pre labeled package read more

Fast, efficient service. I would say my only gripe about this location is that the service is hit or miss. I've gotten a few really pleasant individuals, and others are um..intense and brass. Their "thank yous" feel a bit forced and not genuine. I don't think this will stop me from going here, as it's convenient, but I will just expect to not get the most friendly service. read more

I returned 12 items to Amazon worth over $1k and 6 of them never made it to the returns center. This store had the itemized list. They were extremely rude. Seems like they picked the high ticket items and I was left fighting with Amazon to get nearly $700 of my money back. I finally did, but this store seems to have a reputation for stealing packages and bad customer service. read more

Easiest place to get mail out and thank heavens for Mary! Such a hard worker who makes everything easier, once you have a pre-done mailing slip, you just walk in hand it to her(or drop it at the back)and everything is smooth sailing, plus very quick when you need to mail something out manually. Happy this place doesn't charge too much for shipping and does not charge you for pre-done USPS drop offs(some places do unfortunately). 5 out of 5 stars :) read more

I don't like the owner of this UPS store. Clearly I am inconveniencing him with my business every time I walk in. This time I asked for a receipt with tracking and he said that "they" -(I am assuming 'corporate') are not giving out tracking receipts until later in the year. Yeah holiday stuff, I get it. I went down to favorite UPS store at another location and no problem with the tracking receipt. Sorry I couldn't be bothered! Dude, I'm not giving you over $500 worth of merchandise without a tracking receipt. Btw, the employees are nice but sad they have to work with die Fuhrer who seems to dictate policy based on his moods and whims. read more

Staff was super rude. Spoke with Associate Liz On a Saturday regarding a package I was returning. I did not end up using the services here due to Associate being so rude. I won't come back. read more

Excellent service! Needed a document notarized. Friendly staff.

Not impressed with this place. I dealt with the woman name Armando I came to send the very small package which is just a piece of necklace and I wanted just UPS ground, i send it to a different city but still in the same state. First she wanted to charge me around $13, I said I was here before but another male cashier only charged me around $2 for the same kind of package and same recipient. So she finally switched from $13 to almost $3 and then she said no tracking number First time I heard UPS doesn't give customers tracking number like that just because I use ups ground!??? It doesn't make sense. I should have talked to her more but I just didn't want to waste my time on those kind of people. Overall, I am not happy with this store. Never go back unless that package is not delivered to the recipient, I may come back to straight thing out with them. Very disappointed with this place. The employee name Armando wasn't good. read more

I can see why this has low star compared to other ups. I called to see if they print labels if you email it to them and guy said yes. When I came in, another guy said they charge over $5 to print panel and if you use computer, they charge over $3. Go to another UPS if you need to print mailing labels. read more

I had been duped on a sale for eBay and Adrian was able to retrieve the package and get my $. 117.00 dollars back in shipment costs . It took about three weeks but he didn't give up and called me when it promptly got there. He's a little rough on the edges but he will get the job done. Thanks very much Adrian I appreciate your help read more

I agree with most of the less than 5 star reviews here. All the young people are helpful and pretty fast at what they do but the other guy will price gouge you because of convenience. Drop your prepared packages and run away from this place. read more

I've come here half a dozen or more times over the past year or so, each time to return items that I'd ordered online and decided I didn't want. Each time there was almost no wait and the service was genuinely courteous, friendly and helpful--I didn't get the feeling I do sometimes at Chick-Fil-A where you feel it is fake and forced. Seems like I came at the perfect time, around 1:30pm on a weekday afternoon, because there wasn't a wait. Right after I arrived a couple small swarms of people entered, so I guess I'm good for business :-D Prices for boxes, padded envelopes, etc., seem to be in line with what one could expect to pay at a post office, FedEx or other type of store focused on mailing/shipping thing--not as low as you'd like but not leaving any worse off than anyplace else. The shop is small dog friendly, which is a plus for me. I brought by my pooch on one of my visits and there wasn't a raised eyebrow, disapproving look or anything negative said. I did carry him in and out with me though, to make sure he was well mannered and didn't leave any surprises in the store, maybe that helped :) read more

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This store sucks. Go somewhere else. I dropped off two packages told to "put them over there". Was made to feel like it was an inconvenience to give me a receipt. What do you know, my $600 swimming pool that I shipped is now "missing" and they have no cameras in the back where packages get loaded on the truck. read more

Worst UPS store I have ever used for shipping. This is not my normal location and I will never return. 2 packages still sitting there 3 days after I left them. When I called to inquire after not being able to use the tracking # I heard only excuses. How are you a UPS store but tell a customer you have no idea when their packages will be picked up? Horrible reliability and even worse customer service. read more

This UPS Store is great! The best in Long Beach. They even give out FREE TAPE, unlike the store on Lakewood Blvd. Last time I went in they: 1. Copied my return label because I accidentally printed to on one page (no charge) 2. Taped up my boxes for me and put the labels on. 3. Gave me good advice for Amazon returns. read more

The UPS store onLong Beach Road. Kudos to Josh, Jaylin and Mathew. I had a time sensitive emergency and Josh was able to help me meet the deadline, by helping me scan, copy and send important information. read more

The young people who work here are very friendly and helpful. I try to bring my packages here to support this business instead of dropping my Amazon packages to businesses like Kohls, but today was the last time. Just moved and needed to print out the return shipping label. They offered to do it for $5 with a screen shot or I could rent a computer plus pay by the minute. With the amount of business I've done here, I can't comprehend paying $5 to print out a piece of paper. Lame. Don't price gauge. read more

Same experience as many other reviewers. Walked in with $400 worth of amazon returns and when I asked the owner for a receipt, he seemed irritated and said he's two hours behind and doesn't have time to give a receipt. I left my boxes on the counter as he instructed me to and walked to my car but decided that I wasn't about to leave that much merchandise without a receipt so i went back in and asked the worker instead and he nicely gave me one. What a shame that a business owner would be so rude to his customers. Definitely driving a few miles away to a different ups store in the future. read more

As of now, I used to use this store for shipping. I've always ignored the less than stellar service but today takes the cake. Decided to use this as a pickup spot for my pkgs, which shipped for free. Got there and they literally tried to charge me $5 each to p/u pkgs that were fully prepaid! According to them, it's a 'local' store thing that's not written down anywhere! (Pot's legal now; they must be smoking it). I let them know very calmly that $5 per pkg will NEVER happen (I will also never do any type of business there again). To the owner, this is also a reason small businesses don't succeed. They are not prepared to provide service quality that is consistent with more established businesses. Don't advertise yourself as a pickup spot if you don't publish your fees. Look up extortion. It's not good business. So much for 'buy local'. I now feel obligated to share this bad taste with my friends. read more

Doesn't follow stated amazon ups store policy for amazon returns. always get a hard time here trying to bring my amazon returns.

Terrible customer service. The gentleman working there barely acknowledged me and then acted like I was bothering him. I will find another UPS to go to. read more

By far the rudest staffed UPS Store in the area. Dropped off 2 Amazon packages yesterday at this store for the first time and I guess the older guy everyone talks about in these reviews was working. He was rude, unhelpful, and condescending. How anyone would come here more than once is beyond me. This store is not worth any more of my time and I feel I have already wasted enough of my time typing this review. Avoid this place unless you want to feel unappreciated as a customer. read more

Very convenient and accommodating. Had my shipping information stored which made it easy, and I didn't have to fill out forms making it a touch free environment. read more

Employee was in the back of the store. Had to wait to get help. Guy was rude and condescending but more polite toward an older lady customer. I have never experienced this attitude in any other UPS store, so return your Amazon packages elsewhere. read more

Today 3/13/2021 - The two guys working at the UPS Store (6285 E. Spring St) located at Spring St. and Palo Verde in Long Beach are pretty lousy employees! The UPS website advertises Saturday pick up until 3pm for UPS Next Day Air Packages to be delivered Monday. When my husband went to drop off a package at 1pm, neither employee, ,Ian or Zane, knew if there would be a pick up. They didn't know who to call and couldn't answer basic questions. So they told my husband to go to the Cerritos hub to drop off the package. My husband drove to the hub to find it closed! Our business will never use this store again! And we will be contacting the manager, Armando on Monday. We suggest if you want professional and efficient UPS service, you go to the store located at 4276 Katella Avenue in Los Alamitos. read more

Armando was extremely rude. Not helpful at all. I mixed up 2 labels and he was unwilling to help me figure it out. Clearly I was inconveniencing him. read more

Definitely was not explained the fill service offerings for printing and felt extremely overcharged by the employee i asked if next time she can explain the services she walked off rudely. I will never go there again complete dis respect and that's not the first time by there staff. read more

Went in on Saturday to do an Amazon return, it was my first time doing a return and the lady that helped me was extremely helpful

I have always had really great service here. I do all of my shipping out of this place. The people here are always working very hard.

My advice is to avoid this ups store. I thought it was just me who was on the receiving end of a bad attitude from the older gentlemen, but once I started to read the reviews it all made sense. While this location is only 5 minutes from my home I drive all the way to signal hill ups store just so I can avoid this location. A couple of times when I was dropping off amazon packages and asked for a return receipt the guy was giving me such a hard time as if were asking him for a personal loan or donating one of his kidneys to me. Even trying to mail packages he lacks patience helping me figure out what the best pricing would be. The store says it is family owned and I would love to have support this family owned business but not with this person working here with such a lousy attitude. read more

I stopped by here to drop off an amazon package. and I asled the dude if he could.print the label for me.he said yeah. I assumedhe was gonna just pirnt it for me ans be done with it. froma busineas stand. it makes sense for companies to makenit easy for people to use their services. so I figured that was cool and thought nothing of it. I emaild him the label, and printed it.plastered it on the box. and he tells me thst hes charging me. I wa flabbergasted. dude!! wtf?! had you told me yoy were gonna charge me for it I would have not done it.... I felt totally taken advantage of. I paid and I left. totally unhappy about that. I obviously did notnexpect to be charged and he didnt tell me about it untill after the fact. read more

HORRIBLE! This place is a TOTAL F****ING RIP OFF!!!!! I print stuff off at Kinkos all the time, and all I have to do is walk in with my USB drive and pay 15 cents (or is it 12 cents?) a copy. This place told me I had to rent a computer for a couple of bucks before I could even start printing - even though their printer accepts USB drives. RIP OFF!!!!! Just another reason why Kinkos and FedEx are way better than UPS Stores. I look forward to NEVER DOING BUSINESS HERE AGAIN. read more

The staff was very welcoming and understanding, they had no problems packaging and delivering my order. My problems arise with the state of the storefront, when I entered it was nearly more heated inside the establishment than outside. On this day is was nearly 90 degrees and averages that heat most of august and September. I wasn't in there very long but I fear for the workers health and condition it cant be good working in that heat and the staff seemed visibly uncomfortable and heated. I hope next time I return for more assistance it is cooler. read more

Always quick and easy getting in and out of this place. The staff is friendly and professional. Great to have it so close in the neighborhood. read more

They are so-oo helpful & nice. One of those few businesses that still show great customer service. It is an easy place to do business!!! read more

POOR CUSTOMER SERVICE - the owner was very difficult to talk to. He talked over me 3 times and was very combative. I had an Amazon return that was lost and shows as never being received by Amazon despite after a return shipping receipt after dropping off at the UPS store 42 days ago. Good news is that I can now take my packages to the Amazon store located in the same shopping center. BEWARE!!! read more

The employees here are nice, but wow! Don't arrive at the counter when they're having a conversation. Bad timing for you. I stood there while they continued and continued to chat about personal matters. There were three employees and one customer (me) tonight. Finally, I was acknowledged and helped. read more